Joe Machens Chrysler Dodge Jeep Ram

I spoke with the GSM of this dealership todayThey have spoke with Ms [redacted] and the issue has been handledMs [redacted] came into the dealership on Friday, 2/9/and the dealership gave her $Thank you!

Complaint: [redacted] I am rejecting this response because: I haven't received a call or anything from the business regarding anything on the issueThey say they are forwarding the message to the General manager yet they haven't contacted me once, so what's their plan? They going to reimburse? Sincerely, [redacted] & [redacted]

01/16/18: (11: am) Mediator left a voice message for [redacted] or [redacted] to return my call.01/16/18: (11: am) ***a returned my call and said their issue with Machen’s Chrysler had been resolved by George at the dealershipShe attributed the Revdex.com in getting the complaint resolved and thanked me for our efforts

We have ordered a duplicate title for this customer We put them in a loaner vehicle while we get this resolved When we get the title back form the state of Missouri we will give the customer 100% of the late fees associated with this transaction The title work from Missouri should be back by the end of this week, no latter than the middle of next week.Thank you [redacted] Sales DirectorJoe Machens Chrysler, Dodge, Jeep, Ram, Inc

I have talked to this woman. When she had her vehicle towed in, we did put a new alternator in. At that point, we found something else wrong with it, we informed her and she chose to have it fixed. She picked it up and left. She called back stating her blinkers, radio and windshield wipers were not... working. We didn’t do anything with those, so it was not checked before she left. I told her to bring the vehicle back in and we could hook it up to our computer and it will tell us when all those issues started. She said she wasn’t paying for anything else. I told her if we hooked it on the computer we would be more than happy to take care of the issues if it was caused by our work, but if it was a pre-existing issue, she would have to take care of it. She was rude on the phone and said she would not do that and did not bring it in.

Complaint: [redacted] I am rejecting this response because:I have talked to [redacted] on the 25th, and 26th and he told me dodge was going to call me back on the 26th to let me no what they decided they never did and [redacted] even called dodge twice to confirm with them they need to call me and they kept saying they would but haven't Sincerely, [redacted] & [redacted]

I bought a Ford Focus from this businessWhen we test drove it we told them it was making a weird sound and we were leery about itWe asked it be sent to the service department and we were told that it was the tires and that it needed new tiresWe went ahead and purchased the vehicle and put new tires on itAfter driving it the vehicle was still making the noise and they told us it was the tires we put on itThe car was jerking when I would go uphill and I could not handle it anymoreI took the vehicle to Ford and come to find out the transmission was going out in itThere was a manufacturer's warranty on the vehicle and if Joe Machens would have ran the VIN they would have know it needed a new transmission before selling it due to the recallFord dealership was very upset that Joe Machens did this, and contacted them and they only paid our $deductibleI paid $3,for a warranty and I learned that they were only refunding $because they applied the other mon

I purchased a Jeep Patriot on May For a rate at % On the May my salesman calls to tell me I need to come down to sign some papers for the bankWhen I get down to Machens, it turns out the bank rejects my loan and they find another bank to finance me at 8.5% I did not like the deception, it was starting all over again working out the details of buying this Jeep After 2-hours I wanted my old Jeep back and things went back to my original contract minus the finance rate
On the July the Jeep started to leak water from what I now know was the sun roofI took it in to Machens on the July that was the next day they were open I did get a loaner car from themI had the loaner car for a week, and come to find out that my jeep was done the same day and they were supposed to call me to come and get itThe paperwork from them states "water built up in the sun roof tray and tubes were unable to handle amount of water that was perducedNo is

I bought the truck with the check engine light on because I was told it was an OsensorI brought it back to service to get the Oservice fixed, and it ended up being a knock sensorThen I was headed to Kentucky for work and my truck started shifting different then normal, and so I checked my transmission fluid and their was no fluid in thereI called the sales manager, and he was not very good with customer services He told me they would not pay for getting my transmission checked outHe was saying he wouldn't let me get it checked out by another dealership since my job requires me to travel on the road

We are currently in litigation with this consumer for odometer fraudWe cannot comment further at this time

I had my car towed there since I bought it thereThey did not call me, I had to call them to find out my alternator was my problemI had an extended warranty so the work was coveredI asked for the courtesy van to pick me up to get my vehicle but I was told there was no van that dayWhen I arrived there was a van doing drop offsI was told different prices but when I went to pay it was higherHe had to take the top sheet to his office to make the adjustmentsI was told my vehicle was out back and my keys were left on the counterNo one pulled my vehicle around or walked with me through the garage to pick up my carI had to use my alarm to find my carWhen I started my car I noticed my fuel light was past EI had no blinkers, windshield wipers or radio on my way to the gas station so I went back to the dealerI talked to the service writer and told him that the items were working when I brought it in for the repair but they are no longer working nowHe told me to take my

I traded my truck in on another truck Well story go like this the sale person did not not look at my truck in person, he just saw picture of my truck I told the sale person with was all wrong with my truck and that I just put another motor in my truck and how many mile the new motor had on it So the sale person gave me a good deal and I took it, sign all the papers, and got the bill of sale Took the truck home and drop my old truck to the car dealer A days later the sale person boss call me wanting me to bring the truck back, because he didn't like the deal his sale person gave me He came up with a excuse that I lie on the mileage I told I to the sale person what the new motor had on it So the sale person didn't look at what the truck odometer had on it in the truck he just wrote the mile the new motor had on it for the odometer mileage so when I signed I sign all the paper that what sale person had on it The sale person want to make a sale because it was the end of

Initial Business Response /* (1000, 11, 2015/08/10) */
In regards to *** ***, we are working to get his name removed from any call listI was told the request went in several months ago, but for some reason did not take holdWe will get this fixed

I bought a Jeep Renegade from Joe MachensThey told me that it was previously used but they
did not give any detail about previous owner as to why he gave it up so quickThey told me they
would mail me the title along with a check for the taxes within two weeks and that I need to register it
by the end of the month (March)It does not show up by the end of the month so I give them a callI
spoke with a woman that was in their title department and she said that they are having trouble
getting the title meaning they sold it to me without them even having possession of the titleAfter
calling every other week to see if there are any updates on the title, I finally learned that what they did
is actually illegalMy license plates expired in June but I cannot renew them until my car is registered
I was pulled over two days ago and luckily the police officer was extremely understanding but urged
me to take stronger actionI called the next day to explai

The consumer's spouse was the customer and we resigned the agreement

My wife and I purchased a Toyota Sienna from this dealership on Monday (2/13/17)We saw an advertisement on the internet so we drove from StCharles, MO to Columbia, MO in order to see the vehicleThe dealership was not prepared for us even though they had over an hours notice we were comingThe van was very dirty and had visibly not been cleaned for saleThe dealer had also removed the mandated Buyer's Guide from the vanWe simply assumed the van was not properly prepared for sale, but were interested in viewing anyway We assumed the van just needed to be cleaned up, but was otherwise as described in the adWe noticed the advertised headphones were not in the vanWe asked the salesman, *** ***, about the headphonesHe stated they must have gotten taken out but assured us they were with the van when the previous customer traded the vehicle and once found they would be provided, even if they needed to be mailed after the saleUnfortunately, my wife and I needed to ge

I took my vehicle in February 28th, for a transmission problemI was told that my transmission was going to be replacedJoe Machens had my vehicle for week, and when I picked my vehicle back up, I got told that my transmission was replacedThe very next day I was experiencing the same problems and took my vehicle back to Joe MachensJoe Machens said it wasn't my transmission, it was bad tiresI got new tires and had to go back because my vehicle hadn't gotten betterOnce again, I was told nothing was wrong with my vehicleOn Tuesday May 29th, 2018, I took my vehicle back and had to pay $for them to tell me nothing was wrong with my vehicleOn Sunday June 3rd, 2018, my car broke down and was taken to Joe Machens, and that following Monday I got told it was my transmissionJoe Machens is now saying my transmission's warranty is expired and I need to pay $3,for them to get me a new transmissionThey also said my transmission was never replaced back in February,

I purchased a Jeep Grand Cherokee on July 21, The dealer I was dealing with was *** ***, who was awesome in making the arrangement The bank said it would be delivered the following Tuesday, July It was delivered to my home with only miles on it which was just getting it from Columbia, MO to my home That day, July 26, it was too hot to go out and sit in it I got the manual out from the glove compartment in the passenger’s side and read about this vehicle I didn’t get into the driver’s side I had a texting dialogue with *** and told him that I had gotten insurance for it but hadn’t driven it yet About hours later, I decided to go sit in the front seat and take a look at everything inside I opened up the door and saw what I thought was a piece of lint, but it was not I told *** that same day at 4:with a picture of it He said he would contact his service manager about the tear that rips downward towards the floorboard He told me I sh

March 7, Revdex.com Serving Eastern Missouri & Southern Illinois NBroadway, Suite StLouis, MO RE: Complaint No*** *** *** Dear Revdex.com: This letter is in response to your alert originally sent on February regarding a
complaint submitted by *** *** Our sales team, including Sales Manager *** *** and Sales Associate *** ***, have diligently contacted Mr*** to offer his choice of replacement for the missing items outlined in complaint #*** or a check for the value of these itemsAs of the date of this letter we have not yet received Mr***’s preference and cannot yet pursue action to right the situationWe will continue to pursue a positive solution for this customerIf there are any additional questions or concerns, please let us know Sincerely, *** *** General Manager Joe Machens Chrysler Dodge Jeep Ram *** *** *** Columbia, MO

On July 9, 2016, we traded in a Honda CRV for a leased Jeep Wrangler from Machens JeepThe paperwork which was executed was for a completely different vehicle that Machens did not even have itWe were leased the wrong vehicleIt had many extras that the vehicle which they did give us did not have We received a vehicle with a basic package and they were going to provide the stereo upgrade as well as other upgrades The stereo that was suppose to be installed was an Alpine factory system upgrade and it was more of a system from *** and the speakers rendered the storage area unusable to store the roof when it is off We had to drive from Jefferson City to drop off the car to have the upgrades installed and had waited almost two weeks for the parts to come inThe trahas already been sold and we are very disappointed in the way Machens has handled this matter We want what was promised in the upgrades for this new vehicle