Joe Machens Chrysler Dodge Jeep Ram

Spoke with the dealership regarding Mr***'s concern.The concern was that there was no transmission fluid in the vehicle. There is actually no way to check for transmission fluid because it is a sealed transmission.Mr*** did bring his truck to our shop on Friday 2/9/18.The reason
why it felt like it was not operating right is because he was towing a trailer. Thank you!

Apparently all my stuff is now goneHere nowSo from yesterday to today it was cleaned out and goneOffering to replace a school book, cds a frosty mat that my mother gave meMy clip onMy mugSeriuoslyAnd to be yelled at to the point to make me cryIn front of everyone and people
looking at youThis is not customer serviceThis is just mean and rude and disrespectful

On September 25th, I took my vehicle in to be inspected since I had gone over 100,miles, get an estimate of damages after being rear-ended, get my oil changed and have a recall taken care ofI wasn’t concerned that there was anything major wrong with my jeep since I do take care of it and have regular maintenance done on it tooWithin minutes of me dropping my jeep off, I got a message saying that all this stuff needed to be repaired since my miles were so highIn that amount of time, the business did not have time to do a thorough inspection to see what was actually needed for the vehicleI also was the 3rd in line to be looked at when dropping my jeep offI declined the spark plugs, coolant flush and fuel induction that they recommended without even looking at my vehicle but asked for them to still change my oilI hadn’t heard anything all day so I called and the service person told me that everything had been taken care of and that they vehicle was ready for pickupI g

The customer was told all along that the refund would be used as cash down on the new contract. The contract the customer signed and has a copy of clearly shows the $as cash down. If you need it I can send you a copy of the contract. We cannot send the $to the
customer because it has already been sent to the bank as cash down. Also the trade allowance was increased by $1,to keep the payment where the customer wanted. Thank You, *** ** ***Sales DirectorJoe Machens Chrysler, Dodge, Jeep, Ram, Inc

To whom it may concern:I'm so sorry that Ms*** is dissatisfied with her experience with our dealershipWe strive for excellent customer experiences with all of our customersI have reached out to the Service Manager of the *** Dealership to better understand the situationHere is the history
of the vehicle while it was in our care.On 2/28/at miles, the car came in and would not go into reverseWe diagnosed and found the clutches damaged and actuator and rod brokenWe replaced the needed parts and completed the repairThis repair did require removing the transmission but not a disassembly of the interior componentsThe clutch and actuators mount to the front of the transmission assemblyWe did inform the customer during this visit that she needed tires as they were close to showing metal cordsWe also replaced a strut clip at no charge to the customerWhen we raised the car, one of the struts came loose due to this clip being missing when the car came inThe customer didn't pay for any of these repairs but did decline the tires. The car returned next on 5/29/at milesThe concern was no power going up ***s and acceleratingThe technician was not able to verify any concerns during the road test and no diagnostic codes were presentThe customer was quoted $in diagnosis up front and paid that following the diagnostic that was performed. The car returned again 6/04/at milesThe concern was the transmission fault light had come onWe diagnosed, found fault codes and determined that there was an internal transmission concernThere are very few cost-effective repairs that can be performed on internal components so it was suggested to drain some of the fluid and check for metal debrisIf abamounts of debris were found, then the transmission would have to be replacedThe customer declined this optionWe did offer $in warranty assistance money from Chrysler for the repair since the warranty had expired on 3/4/18, but the customer declined this assistance. Thank you so much!

There seams to be a big misunderstanding on this matter. When the customer contacted us about the rip in her seat. We told her that it was not a part of the warranty but we (Joe Machnes Chrysler, Dodge, Jeep, Ram, Inc.) would take care of this for
her. So she would not have to drive here, we told her to get it fixed and send us the bill and we would reimburse her for the repair. She was happy about everything at that time, I don't know what happened.To make sure this gets handled with no more confusion. I have contacted the customer, we are going to send a driver to her, leave her a vehicle to drive while we bring it back here and repair the rip. Then we will deliver her vehicle back to her. Thank You *** ** ***Sales Director Joe Machens Chrysler, Dodge, Jeep, Ram, Inc

Final Consumer Response /* (2000, 10, 2015/08/10) */
This complaint has been resolved

I purchased a car from Machens Chrysler in OctoberThe car had a problems with the navigation system, a noise in the front end, and the sensor in the front that tells you when you get too close to something was not working when I bought it and I was told that they would make the repairs at the time of my purchaseWhen I took it back to them they had the vehicle for days and upon return said they found nothing wrong with the vehicle but the original issues still existedThe second time they had me waiting around the shop for hours then told me that they are unwilling to repair the vehicle

Went to dealership to trade in our vehicle and were given a fair trade in offer and negotiated a price on the new vehicle that closely fit to our maximum allowable payment due to monetary constraintsThe sales manager offered us a good set of terms and we agreed to these terms and filled out paperwork for the vehicle minus the numbers because it was Labor Day and they weren’t able to secure definitive numbersThe sales manager who spoke with us was confident that we would get the terms he was seeking, so they sent the car home with usAfter 1/weeks they contacted us letting us know they couldn’t find anyone to finance the vehicle with the terms agreed upon and that we would have to pay an additional dollars per month for months less on terms in order to finance the vehicleIn the process of finding these numbers they had run our credit multiple times and severely impacted our credits scores (mine and my wife’s), and also were very slow to get back to us regarding this issu

I have informed the General Manager of this complaint and he is working with *** *** to get it resolved

I contacted this Dealership because I was interested in a Jeep they had for sale on their websiteAfter talking to one of their sales reps on the phone, I told him I was interested in buying the jeep from them but I wanted to talk to my husband before we moved forward and I also wanted to talk to my husband about how we would finance the JeepI told the sales person I would call him the next day and let him know if I wanted to finance through them or if I was going to get my own financingThe Dealership ran my credit as soon as I hung up the phone and it hit my credit scoreWhen I went to get my own financing two days later I found out that Joe Machans had already ran mine and my husbands credit without our permission and it hit our credit scores and hard credit inquires

Good afternoon,Our team sent the remote and headphones via UPS to the customer's address on fileIt shows it was delivered on Wednesday, March 8th at 2:47pmThe tracking number is ***. We believe this complaint has been resolved and may now be closed. Thank you,Management

Complaint: ***
I am rejecting this response because:
I have plenty of phone records to show the term "diligently" is extremely loosely usedI received one phone call from *** *** on the day of saleI then placed numerous calls to your dealership, some of which actually got through to *** or ***Not one of those calls resulted in either *** or *** mentioning any of those solutionsOn Friday, February 17, *** called during my business hours and left me a voicemail stating he wanted to get to a positive resolutionI returned his call within the hour and he was once again not availableI requested to speak with ***, who was also not availableSo I was left with the only option of leaving a message requesting a return call from *** with the receptionistI never received a return call, so the next week I submitted another review to a seperate websiteSomeone responded on the website the next day requesting me to call in order to reach a positive resolution I again reached out to the dealership and was able to talk with ***, who stated he never received a messageI accepted ***'s offer, at this point, for your dealership to procure the items from your local Toyota dealership and have them shipped to me (February 24)I thought the issue had been handled and anxiously awaited the items to be recieved in the mailBut then, on Thursday, March 2, *** called once again to ask what I wanted to do about the itemsI told him that during our last discussion we concluded that you all were going to buy the items from your local dealership and send them to me He asked if I just wanted to buy them from my local dealership and have you all reimburse meI told him that I had already received quotes from my dealership and they wanted more than he stated was quoted to himSo we again agreed he would buy them and send them to meHe said they would have the items in on Saturday, March 4, and he would send them as soon as possible.And tonight, March 7, I receive this message claiming you have diligently attemped to reach me without success once again as I anxiously await the items Does this written contact suffice as evidence of my decision to have the items procured by your dealership and mailed to me?Sadly, I was hopeful the items would arrive as promised and I could update the reviews to show that you all made a diligent effort to make this rightSadly, that is not the case whatsoeverBut I'm sure if you ask ***, he would say he never talked to me, which is what appears to have happened I just can't figure out if this remains to be some sort of elaborate game, or if my business means so little to the dealership that someone cannot take the personal responsibility to ensure this situation is handled properly, or perhaps something in the middle. Please accept this message as the notification of my choosen optionAnd to be perfectly clear, I would like your dealership to purchase the missing items from a Toyota dealership of your choice and then send those items to me Also, at this point I'm not interested in arguing who contacted who, I simply want this taken care of so that we can move forward
Sincerely,
*** ***

Test drove a Lincoln MKX Was told I was financed for itBrought it home then was told they were trying to finance meI called twice a week for a monthEven left a message for the general manager and no return callsOn February I walk out from working and its goneAll my stuff in thereI call and *** tells me that they called for two monthsThat was a lieTold him it would have been nice to be toldAgain said they calledAsked more questions and I was at faultWanted to get my stuff and now that I someone to get it it's I need a letter to get my stuffI caked and finally spoke with the general managerHe was rudeTold me that it didn't matterMy school books cds and other things are in thereHe said rudely that he needed the letter and keysI said don't you think if you all called and said that you were coming to get it I would have gotten my stuff out and left you the keysHe hung upThis isn't the first time they have *** thisInstead of letting people

I spoke to the General Manager and General Sales Manager regarding Mr***'s concernsI was notified today that the GSM spoke with Mr*** and that he will be coming into the dealership on 2/14/to resolve the issueThank you!

The customer accepted the initial deal and paid the amount due for it as it was equippedThe vehicle purchased did not have certain equipment she desired and after expressing dissatisfaction she agreed to, and accepted payment of, $to resolve the matter, then later became unhappy with that as
well
The dealership has tried to work with her and has made a good faith attempt to resolve the issue but we cannot just swap vehiclesHowever, as she's been informed, we can trade her into a different vehicle of her choosing

*** ***, General Manager, is looking into this matter. All future correspondence should be directed to his attenttion. ***

[redacted] is the General Manager of Chrysler Dodge Jeep Ram store and he will handle his store's  Revdex.com complaints going forward. Thank you

We were given a credit app at the time of negotiations to provide an accurate monthly payment.  The employee has stated that he was never told not to run the application. With out running the application we could never of gave them exact payments.

Initial Business Response /* (1000, 10, 2016/01/06) */
The sales tax amount was not factored into the deal and was not included in the loan contract with the lender. The loan paperwork signed by the buyer at the time of sale clearly indicated the amount financed and terms of the loan agreement....

Sales tax is the responsibility of the purchaser.