John Elway Chrysler Jeep Dodge Ram

Complaint: [redacted]
I am rejecting this response because: I don't fully understand what was wrote at the end of the message regarding the partial refund.  I was told after the timing belt was fixed that it had just missed my engine.  I was quite relieved to hear this!  But then after 2 days had gone by I was told that I did need an engine.  Meanwhile, I was paying for a rental car.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

According to our GM, Jonathan L[redacted], this issue has been resolved and Mr. [redacted] is satisfied.

[redacted]This is [redacted] and I have talked to the district manager about my truck getting fixed by my body shop. He to get him an estimate from my body shop and he would pay to get my truck fixed by them. I have sent my estimate to the district manager and it has been more than a week since I have sent him my quote. I have called him twice and both times leaving him a message, still no response. I figured I would let you guys know because my truck is still not fixed.

The guest did not use all the oil changes from the original package in the terms that were required.  WE have purchased a new package for her and she is aware of the terms and amounts.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have attached our compliance directors notes and response:Finance miscommunicationThere was miscommunication regarding Mr. [redacted]’s financing.  [redacted] (“[redacted]”) partners with several local credit unions to provide lending for dealerships’ customers.  John Elway...

Chrysler Dodge Jeep Ram (“Elway”) submitted [redacted]’s credit application, and a higher rate was returned from [redacted] (“[redacted]”) which is part of [redacted]. When Mr. [redacted] stated he wanted his wife to also be on the loan, Elway requested Mrs. [redacted]’s information in order to arrange financing through [redacted].  The credit information was pulled in good faith with a “permissible purpose” which was to help facilitate financing through [redacted] which is supposed to offer the same financing terms to customers in the dealerships the same as they would for their local customers.  [redacted] is also supposed to direct their members back to the dealership if they were buying a vehicle. Unfortunately, [redacted] neither offered the same terms nor referred them back to the dealership which created confusion. Instead of adding the pre-approval terms in [redacted] that the dealership could access, it compounded problems by arranging financing itself and sent Elway a check for the balance.Staff interactionOne of Richard G[redacted]’s functions at the dealership is to ensure full payment for all vehicles.  Although the [redacted]s provided a down payment and a trade, the vehicle wasn’t fully paid. Richard’s intention was to resolve the situation by finding what appeared to be the best financial offer. When he realized the [redacted]s were speaking with a loan officer from [redacted], he correctly requested to be on a conference call with all of them.  He was unaware that the [redacted]s and the loan officer weren’t already in a private office. Had the conference call taken place, much of the miscommunication would have been prevented. Since the [redacted]s refused the conference call, Elway tried to accommodate the [redacted]s another way by having the salesman drive several hours to take all the new paperwork to the [redacted]s to sign.Trade payoffElway can only release funds for a trade once it is paid in full.  Once Elway received the check from [redacted] for the balance, Elway then sent the payoff check. The [redacted]s trade was paid August 11 with check number 61590 and sent via UPS where it later cleared Elway’s bank on August 15.Credit inquiriesManaging Partner Todd M[redacted] spoke to Mr. [redacted] to help resolve the issues. He explained that Lori C[redacted]h was on vacation but would contact him when she returned.  She called Mr. [redacted] on Monday, August 21, to address the major concern regarding the multiple credit inquiries. She educated Mr. [redacted] that all inquiries within a 30-day period counted as one inquiry and provided a website link for [redacted].com.  She also followed the phone call with an email providing the same information. ResolutionMr. [redacted]’s resolution request related to the credit inquiries and an apology by the owner.  Mr. M[redacted] spoke with Mr. [redacted] regarding the interaction with the staff, and the credit inquiry issue was addressed both by phone and by email.  By doing both, it appears that his complaint has been resolved.

Here is our response to the all of the other review sites that Mr. [redacted] submitted complaints too.  It is also our understand that even after numerous communications after this Revdex.com review that he decided to trade his truck in on a Ford.  We stand by our response below.We understand that...

you spoke with both our Service Director, Cyndi P[redacted] and Managing Partner, Todd M[redacted] in the attempt to resolve this issue. As previously discussed if you are trying to accomplish a smooth ride we recommend putting your factory OEM tires and wheels back on your [redacted]. We understand you have taken the vehicle to three other shops and they have given you the same diagnostics that the aftermarket wheels and tires you purchased will create a vibration effect. As we do strive for an excellent experience for each of our guests we agreed to replace your shocks at no labor cost to see if this might help with the overall performance and asked for you to advise as to the quality of the drive. It was our understanding per your phone call that the truck was driving to your satisfaction around the Thanksgiving holiday however we have since been told that you have decided to take it to yet another shop.    At this time we stand by our original diagnostics to replace your wheels and tires back to your factory set if this is something you are not interested in doing, unfortunately, the issue is out of our hands. If you would like to further discuss your options please contact our Service Director, Cyndi P[redacted] at [redacted].

Complaint: [redacted]
I am rejecting this response because:I had called john ellway several times trying to figure out what was going on. They reassured me everything was fine not to worry. Never once did john ellway call my phone or my husband's ,or mail or email. The town and country was never repossessedI turned it in voluntary. I also had a 800 dollar deposit that is not mentioned in the email. My vehicle was not sold until my van was turned in it sat on the John ellway lot. I am not the only one who has had a horrible experience with John ellway. I will be pursuing legal action against john ellway and there ruthless , muniplative lies. 
Regards,
[redacted]

Rob R[redacted] our Service Manager is requesting that Mr. [redacted] contact him directly.  He did leave a message for Mr. [redacted] today.  Rob can be reached at [redacted].

Everything has been taken care of to the guests satisfaction.

We want to thank Ms. [redacted] for bringing this to our attention.  We have completed an internal investigation and would like to speak to Ms. [redacted] about the outcome.  And we would like to discuss an extended warranty option for her.  Our GM, Jonathan L[redacted] has reached out to her...

but we would ask the Revdex.com to also provide her with his name and number.  He can be reached at [redacted] or she can contact the store at [redacted] and ask for him to be paged.

Mr. [redacted] spoke with our GM Jonathan L[redacted] and they agreed to have the repair done at Mr. [redacted]'s repair shop and the dealership would pay for or reimburse him for the cost.  The vehicle is currently being repaired at Mr. [redacted]'s convenience.

A check was sent to [redacted] on October 8th,  in the amount of $350.  We have been under the impression that is case has been resolved.

This complaint has been taken care of to the satisfaction of the guest.

Complaint: [redacted]
I am rejecting this response because:the jack has not been replaced and the body damage that was not there when vehicle was looked at by me at the dealership as the salesman pulled it from all the vehicle,s around it...

for the test drive and the hub cover that was on the car fax as being replaced is still missing also the car fax stated the vehicle was givin a four wheel alighnment and the tires already have unusual wear I just want to go over the car fax and be reashured that all the defiecientcy,s that were claimed to be resolved actualy were done and not just typed on the car fax
Regards,
[redacted]