John Elway's Crown Toyota

Crown Toyota received this compliant on 12-12-and is reviewing the case? file ? with the Used Car DirectorThank you

We all tried to address Mr [redacted] concerns including TFS? ? At this point due to his intense tone we would like to request he speak with our general counsel Thank you ?

Please see attached signed credit application for Mrand Mrs [redacted] dated 8-11-? by submitting a credit application to Crown Toyota? a credit report is run in order to obtain? an auto loan approval Any type of disputes involving? a credit score can be directed to the credit bureau by the customerCrown Toyota is not able to remove a credit inquiry Thank you, [redacted] Customer Relations Director ?

We all tried to address Mr [redacted] concerns including TFS At this point due to his intense tone we would like to request he speak with our general counsel Thank you

? ? ? Crown Toyota has worked with customer and has addressed vehicle concernssee below:? ? ? ? Per service history for Nissan on 9/21/17? vehicle was inspected at? Empire Nissan? and found a damaged wire on the push start system and repaired it.? ? ? ? Customer towed vehicle in? to Crown Toyota ? for no start on 9/27/vehicle sent to Empire Nissan for diagnoseThey were unable to duplicate any problems with the vehicleAdvised customer brake pedal must be pressed when start button is pressed in order? ? ? ? for vehicle to start? ? ? Customer returned to Crown Toyota on 11/8/for auto headlights would not turn off automatically? Crown Toyota found no codes and all electrical systems passed inspection, advised customer to? return to Empire? Nissan for further diagnosis? ? ? ? ? Each time the vehicle has been in the shop there were no codes? and vehicle had no problem starting for the Dealer.? ? ? ? ? at this time Crown Toyota is willing as a goodwill gesture? to discuss possible trade in The customer can contact used car director [redacted] at ###-###-#### to explore option of possible trade-in.? ?

? I am rejecting this response because? when we went to Crown John Elway Crown Toyota we requested that they run a credit score one time and we made that clear to [redacted] before he ran the credit because we were in the process of buying a house ? and we know the importance of required ? he assured us that he understood this and that it was only beer and once ? through Toyota services and they ended up running our credit more than six times through other companies like Capital One Auto, Arrowhead Credit UnionEctWe agreed to them running our credit score one time with the verbal agreement of [redacted] stating that it would only be through Toyota Financial [redacted] also told us he was taking it off of my credit score and two of them had already been removed which it has not been so this is not only lying to the customer and bad customer service it shows they are not for the customer there are for profit I want the other inquiries removed off of your credit report they did not have our consent

Crown Toyota and Toyota Financial Services has addressed Mr [redacted] concern on several occasions in regards to the letter he received from Toyota Financial Services dated 9-26-.The welcome letter explained there was a change in the “estimated official fees and taxes”He can refer to section of his lease agreement for further explanation? Thank you, [redacted]

Our records indicate the customer authorized inspection and tear down of vehicle and was quoted $See attached copy of repair orderIt was determined that was soda was spilled on top of dash which caused major damage , cost to repair is $ [redacted] Service Manager and [redacted] [redacted] service advisor had multiple conversations with Ms [redacted] and her boyfriend regarding inspection of vehicle Thank you, [redacted] HR/Customer Relations Director John Elway’s Crown Toyota

Crown Toyota received this compliant on 12-12-and is reviewing the case file with the Used Car DirectorThank you

I am rejecting this response because when we went to Crown John Elway Crown Toyota we requested that they run a credit score one time and we made that clear to [redacted] before he ran the credit because we were in the process of buying a house and we know the importance of required he assured us that he understood this and that it was only beer and once through Toyota services and they ended up running our credit more than six times through other companies like Capital One Auto, Arrowhead Credit UnionEctWe agreed to them running our credit score one time with the verbal agreement of [redacted] stating that it would only be through Toyota Financial [redacted] also told us he was taking it off of my credit score and two of them had already been removed which it has not been so this is not only lying to the customer and bad customer service it shows they are not for the customer there are for profit I want the other inquiries removed off of your credit report they did not have our consent

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Mr[redacted] has been contacted on 11-24-by [redacted] in the Customer Relations Deptand also by [redacted] Assistant Service MgrCrown Toyota apologized to Mr[redacted] for only having of the campaign parts in dealer stock , these parts are on a very limited daily supplyMr [redacted] stated he was promised at time of appointment that all parts were availableCrown Toyota offered to further assist customer and obtain the part from another Toyota dealer and complete the part installation on 11-24-but customer declined due to inconvenience Customer has been advised he is able to visit any Toyota dealer to request the part to be ordered Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ms [redacted] agreed to reimburse me for my travel expenses when I contacted the dealership and failed to do soFeel free to change the wording "stated he was promised at time of appointment that all parts were available", to "customer was told parts were available at appoitment"I spoke with the lady today 11/25/that scheduled the appointment

Crown Toyota has worked with customer and has addressed vehicle concernssee below: Per service history for Nissan on 9/21/vehicle was inspected at Empire Nissan and found a damaged wire on the push start system and repaired it Customer towed vehicle in to Crown Toyota for no start on 9/27/vehicle sent to Empire Nissan for diagnoseThey were unable to duplicate any problems with the vehicleAdvised customer brake pedal must be pressed when start button is pressed in order for vehicle to start Customer returned to Crown Toyota on 11/8/for auto headlights would not turn off automatically Crown Toyota found no codes and all electrical systems passed inspection, advised customer to return to Empire Nissan for further diagnosis Each time the vehicle has been in the shop there were no codes and vehicle had no problem starting for the Dealer at this time Crown Toyota is willing as a goodwill gesture to discuss possible trade in The customer can contact used car director [redacted] at ###-###-#### to explore option of possible trade-in

I am rejecting this response because: from my understanding it was dollars to fix itNot diagnose itNo one spoke with me in regards to that priceI guess someone told my boyfriend and then my boyfriend told meBut from what was said to meIt was to fix itI’m upset because I didn’t sign anything saying it’s okIf it was to fix it yesOk fix itBut that much to diagnose it I would of said no

Unfortunately, Ms.*** did not purchase the pre-paid maintenance contract for her Lexus
Ms*** purchased an extended service agreement, tire & wheel insurance protection and gap insurance
Please see attached signed contract transaction document

I am rejecting this response because: from my understanding it was dollars to fix itNot diagnose it. No one spoke with me in regards to that priceI guess someone told my boyfriend and then my boyfriend told meBut from what was said to meIt was to fix itI’m upset because I didn’t sign anything saying it’s okIf it was to fix it yesOk fix itBut that much to diagnose it I would of said no.

I am rejecting this
response because:
All I can say is that we believe that when we agreed to purchase the car the services will be included (that's what we've been told by them when they're selling the car to us; that it's cheaper to buy the services from them than with the Lexus, so we agreed to their offer because we told them that I can't afford to pay over $a month-and afterwards we stretch over that amount so that we don't have to worry about paying for services)So we're kind of upset with thisThey're offering us $more for yrs/55,milesWe think it's a rip-off since it should have been includedThey say it's not in the contract, I don't know but we trusted them so I just sign whatever documents they tell me to sign since I only think of the car that it's nice and that I thought we had a good dealThanks

Crown Toyota received this compliant on 12-12-and is reviewing the case file with the Used Car DirectorThank you

Crown Toyota and Toyota Financial Services has addressed Mr*** concern on several occasions in regards to
the letter he received from Toyota Financial Services dated 9-26-.The welcome letter explained there was a change in the “estimated official fees and taxes”He can refer to section of his lease agreement for further explanation Thank you, *** ***

I am rejecting this response because: The people I have spoken to at John Elways Crown Toyota have never given me a valid explanation as to why the contract was wrong. Each time I called, they played the old passing the buck game'you need to talk to him or you need to talk to her'My family and I purchased at least cars from Crown Toyota, and this is how I get treated... *** ***

We all tried to address Mr*** concerns including TFS At this point due to his intense tone we would like to request he speak with our general counsel
Thank you