This businesses response is a complete lie.They claim that they e-mailed me and I did not respond.I responded to their request for additional information within business day.They still owe me a credit.I can not believe that the Revdex.com would permit a business to blatantly pretend to have addressed the issue
We sincerely apologize for the confusion on our website regarding the [redacted] vac bags size versus quantityWe have sent the customer the additional vac bags and consider this matter resolved at this timeWe apologize for the inconvenience it has caused the customer
Thank you for your emailWe sincerely apologize for the poor and lack of communication of our customer service representative and for all of the inconvenience it has causedWe certainly pride ourselves on our customer service and regret the unsatisfactory experience you have had with usThe remaining refund was issued today and should appear in your account within 3-business days at the mostPlease let us know if we can be of any further assistanceWe appreciate your business
We again apologizeThe wording in the customer's message to our customer service email seemed to state the customer had gone to USPS to ship the products backOur general return policy is that customers pay for return shipping back to the original warehouse, in this case the manufacturer's warehouseWe do state "leaves warehouse in..." on our site so that customers know the time frameThis is not stating that everything is shipped from one warehouseWe would allow the customer to use USPS to return the pulls if necessary but the return shipping cost would still be customer responsibilityWe do let customers know when a return is set up that it may not benefit them to return the items if the particular purchase order is under $This may have been the case for certain selections of pulls the customer orderedWe apologize if this is an inconvenienceIf the customer does not want to use the UPS labels we provided they would just need to provide the USPS tracking used and make sure the RGA information is on each of the packagesThank you
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meToo bad it required a Revdex.com complaint for them to act
We sincerely apologize for the lack of communication the customer has received regarding their returnThe items received were missing parts which contributed to the delay to issue a credit on the returnThe damage package should have been reported to the customer for a freight claim to be started and we apologize that our vendor did not keep the product for this reasonBecause of this a credit is currently being issuedThe amount should be available in the customers cc account in a week's timeIf the customer needs any further assistance or has any further questions they can contact our customer service department at [redacted] Thank you
I am rejecting this response because: I ordered an air conditioner from Build which they claim was shipped to me via [redacted] , their shipping companyI never received the product that I paid for (via [redacted] ) [redacted] refused to provide me with proof of delivery of the product that would show if they in fact delivered itBuild was of no help in resolving the problem and refused to refund my money or provide me with the product that I paid forAs a result of Build's refusal, I filed a charge back claim with [redacted] , as well as with the credit card company that is linked to my [redacted] accountBuild has, to date, refused to cooperate with [redacted] or Visa, in the charge back claim, and as a result I will be waiting for quite some time for my refundBuild could have refunded my money or delivered the product that I had paid them forBuild could cooperate with the charge back casesThey refuse to do soAfter reading numerous internet complaints regarding Build citing similar situations to my complaint, and after experiencing their "customer service" it is my opinion that these people are in the business of offering non-existent customer service, and are not legitimate businesspeoplePlease reopen my complaint, which has definitely not been "resolved to my satisfaction"Sincerely, [redacted]
We sincerely apologize that the information the customer needed to know about our order processing during the holiday period as well as the shipping transit time was not detailed clearly on our website and for the inconvenience this has caused to the customer The full shipping charge of $has been credited back to the customer
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Build.com has credited my credit card for the amount requested of $
We sincerely apologize that the correct quantity of items did not arrive in the first shipment and for the inconvenience it has causedThe order states that the request for replacements was made on Thursday 10/29/and confirmed on 10/30/Per our website the order states that there is a 1-day processing time with the manufacturer before the items leave the warehouse excluding weekendsSince the items were shipped from NC the manufacturer did not rush the shipment due to a short transit time to FLThe items were delivered on 11/4/with a transit time of daysEven though the items were shipped via standard ground, due to the reasonable delivery date we will not be issuing a refund as requested
We apologize for any confusion on the customer's orderThe replacement order was also placed with [redacted] not straight from a credit cardCould this be the cause of the confusion? The original order never went throughThere was an error with the [redacted] coordination and none of the customer's information was received to charge themThe customer should only have one charge on their card but it may be showing up on their [redacted] account as well as it works similar to [redacted] The two orders were issued under the same ID as it did not go through the first timeThis could also make it seem as though the first went throughIf the customer has a statement showing that two charges were made then we could look into this further to see where the issue started, but as of now we only have one purchase captured by [redacted] correctly
We apologize for the delay in issuing the credit for the customerAs there were three returns that the customer sent back to the incorrect w/h location, their credit was delayedOur warehouses had to inspect and redirect the items to the correct locationWe have issued the credits as of this morning and the customer should see the amount in their credit card account within the next 48-hoursThank you
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you.Additionally, I encourage the business to please respond to every inquiry.I believe the majority of online paying customers, and the businesses they buy from, understand the possibility of packing/shipping/product dilemmas - and while I greatly appreciate the Revdex.com (and how they've helped with this solution, thank you) - open communication between the business and I (as the paying customer) should've been enough to have easily resolved the dilemma internally
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me My thanks to Revdex.com Northeast California for acting so quickly on this! And thanks to [redacted] at Build.com, who worked to straighten out this matter
We apologize for the incorrect information the customer received from the representative they spoke with regarding the returnOur system may take up to 14-days to process the return naturally with the vendor but if we can see that the item was received at the warehouse we can manually issue the funds within days of the product being receivedThe funds have been sent for processing and should show up in the customer's account within the next 48-business hoursAgain, we apologize for the incorrect information the customer receivedThe representative will be spoken to about the correct process regarding return refundsThank you
We would like to start off saying we apologize for any inconvenience this has caused the customerWhile different shipping and billing locations are not uncommon, we take the safety and privacy of your personal information seriously and we sometimes place orders on hold while we verify critical dataUnfortunately in some circumstances when we cant verify the customers information we have to cancel the order and they have the option to purchase with paypalThe credit has been put back to the customers card and processed as of 3/3/Thank you
Customer did not provide us with the correct information to be able to pull up the orderWe would like to get this information so we can further assist on this issue and try and resolve itWe have reached out to the customer and have still not heard anything back with the email providedThank you
We truly apologize that our photos were incorrect at the time of the customer's purchaseThe photos have been updated as of February 28th and should be showing the correct photos nowWe will be contacting the customer to see if they are still wanting to return the fridge or would like to proceed with a discount for the inconvenienceThank you
We apologize that the products were damaged and for any inconvenience this may have caused. The customer did not report these damages in the time frame that is needed for replacements to be sent. The claim was filed two months after the initial delivery. This is beyond the point of replacements. The... products are covered under warranty and the customer can contact [redacted] for warranty assistance with the damaged front. If the customer needs further assistance we would be happy to help.
We are so sorry for the inconvenience this has been for the customer to return their productWith our return policy it does state to keep the original packaging your item arrived in, in order to return your item, however we are over looking this at courtesy to the customerUnfortunately we do not physically have boxes at our location to send the customer and the vendor denied the request we sent them asking if they are able to send the customer boxesWe are currently working with the customer to come up with a resolution for this matter and are willing to do what we can to get it resolvedWe are awaiting to see if the customer is able to use the box he will be receiving from a different company he ordered a new shower door fromThank you
This businesses response is a complete lie.They claim that they e-mailed me and I did not respond.I responded to their request for additional information within business day.They still owe me a credit.I can not believe that the Revdex.com would permit a business to blatantly pretend to have addressed the issue
We sincerely apologize for the confusion on our website regarding the [redacted] vac bags size versus quantityWe have sent the customer the additional vac bags and consider this matter resolved at this timeWe apologize for the inconvenience it has caused the customer
Thank you for your emailWe sincerely apologize for the poor and lack of communication of our customer service representative and for all of the inconvenience it has causedWe certainly pride ourselves on our customer service and regret the unsatisfactory experience you have had with usThe remaining refund was issued today and should appear in your account within 3-business days at the mostPlease let us know if we can be of any further assistanceWe appreciate your business
We again apologizeThe wording in the customer's message to our customer service email seemed to state the customer had gone to USPS to ship the products backOur general return policy is that customers pay for return shipping back to the original warehouse, in this case the manufacturer's warehouseWe do state "leaves warehouse in..." on our site so that customers know the time frameThis is not stating that everything is shipped from one warehouseWe would allow the customer to use USPS to return the pulls if necessary but the return shipping cost would still be customer responsibilityWe do let customers know when a return is set up that it may not benefit them to return the items if the particular purchase order is under $This may have been the case for certain selections of pulls the customer orderedWe apologize if this is an inconvenienceIf the customer does not want to use the UPS labels we provided they would just need to provide the USPS tracking used and make sure the RGA information is on each of the packagesThank you
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meToo bad it required a Revdex.com complaint for them to act
We sincerely apologize for the lack of communication the customer has received regarding their returnThe items received were missing parts which contributed to the delay to issue a credit on the returnThe damage package should have been reported to the customer for a freight claim to be started and we apologize that our vendor did not keep the product for this reasonBecause of this a credit is currently being issuedThe amount should be available in the customers cc account in a week's timeIf the customer needs any further assistance or has any further questions they can contact our customer service department at [redacted] Thank you
I am rejecting this response because: I ordered an air conditioner from Build which they claim was shipped to me via [redacted] , their shipping companyI never received the product that I paid for (via [redacted] ) [redacted] refused to provide me with proof of delivery of the product that would show if they in fact delivered itBuild was of no help in resolving the problem and refused to refund my money or provide me with the product that I paid forAs a result of Build's refusal, I filed a charge back claim with [redacted] , as well as with the credit card company that is linked to my [redacted] accountBuild has, to date, refused to cooperate with [redacted] or Visa, in the charge back claim, and as a result I will be waiting for quite some time for my refundBuild could have refunded my money or delivered the product that I had paid them forBuild could cooperate with the charge back casesThey refuse to do soAfter reading numerous internet complaints regarding Build citing similar situations to my complaint, and after experiencing their "customer service" it is my opinion that these people are in the business of offering non-existent customer service, and are not legitimate businesspeoplePlease reopen my complaint, which has definitely not been "resolved to my satisfaction"Sincerely, [redacted]
We sincerely apologize that the information the customer needed to know about our order processing during the holiday period as well as the shipping transit time was not detailed clearly on our website and for the inconvenience this has caused to the customer The full shipping charge of $has been credited back to the customer
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Build.com has credited my credit card for the amount requested of $
We sincerely apologize that the correct quantity of items did not arrive in the first shipment and for the inconvenience it has causedThe order states that the request for replacements was made on Thursday 10/29/and confirmed on 10/30/Per our website the order states that there is a 1-day processing time with the manufacturer before the items leave the warehouse excluding weekendsSince the items were shipped from NC the manufacturer did not rush the shipment due to a short transit time to FLThe items were delivered on 11/4/with a transit time of daysEven though the items were shipped via standard ground, due to the reasonable delivery date we will not be issuing a refund as requested
We apologize for any confusion on the customer's orderThe replacement order was also placed with [redacted] not straight from a credit cardCould this be the cause of the confusion? The original order never went throughThere was an error with the [redacted] coordination and none of the customer's information was received to charge themThe customer should only have one charge on their card but it may be showing up on their [redacted] account as well as it works similar to [redacted] The two orders were issued under the same ID as it did not go through the first timeThis could also make it seem as though the first went throughIf the customer has a statement showing that two charges were made then we could look into this further to see where the issue started, but as of now we only have one purchase captured by [redacted] correctly
We apologize for the delay in issuing the credit for the customerAs there were three returns that the customer sent back to the incorrect w/h location, their credit was delayedOur warehouses had to inspect and redirect the items to the correct locationWe have issued the credits as of this morning and the customer should see the amount in their credit card account within the next 48-hoursThank you
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you.Additionally, I encourage the business to please respond to every inquiry.I believe the majority of online paying customers, and the businesses they buy from, understand the possibility of packing/shipping/product dilemmas - and while I greatly appreciate the Revdex.com (and how they've helped with this solution, thank you) - open communication between the business and I (as the paying customer) should've been enough to have easily resolved the dilemma internally
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me My thanks to Revdex.com Northeast California for acting so quickly on this! And thanks to [redacted] at Build.com, who worked to straighten out this matter
We apologize for the incorrect information the customer received from the representative they spoke with regarding the returnOur system may take up to 14-days to process the return naturally with the vendor but if we can see that the item was received at the warehouse we can manually issue the funds within days of the product being receivedThe funds have been sent for processing and should show up in the customer's account within the next 48-business hoursAgain, we apologize for the incorrect information the customer receivedThe representative will be spoken to about the correct process regarding return refundsThank you
We would like to start off saying we apologize for any inconvenience this has caused the customerWhile different shipping and billing locations are not uncommon, we take the safety and privacy of your personal information seriously and we sometimes place orders on hold while we verify critical dataUnfortunately in some circumstances when we cant verify the customers information we have to cancel the order and they have the option to purchase with paypalThe credit has been put back to the customers card and processed as of 3/3/Thank you
Customer did not provide us with the correct information to be able to pull up the orderWe would like to get this information so we can further assist on this issue and try and resolve itWe have reached out to the customer and have still not heard anything back with the email providedThank you
We truly apologize that our photos were incorrect at the time of the customer's purchaseThe photos have been updated as of February 28th and should be showing the correct photos nowWe will be contacting the customer to see if they are still wanting to return the fridge or would like to proceed with a discount for the inconvenienceThank you
We apologize that the products were damaged and for any inconvenience this may have caused. The customer did not report these damages in the time frame that is needed for replacements to be sent. The claim was filed two months after the initial delivery. This is beyond the point of replacements. The... products are covered under warranty and the customer can contact [redacted] for warranty assistance with the damaged front. If the customer needs further assistance we would be happy to help.
We are so sorry for the inconvenience this has been for the customer to return their productWith our return policy it does state to keep the original packaging your item arrived in, in order to return your item, however we are over looking this at courtesy to the customerUnfortunately we do not physically have boxes at our location to send the customer and the vendor denied the request we sent them asking if they are able to send the customer boxesWe are currently working with the customer to come up with a resolution for this matter and are willing to do what we can to get it resolvedWe are awaiting to see if the customer is able to use the box he will be receiving from a different company he ordered a new shower door fromThank you