Mr [redacted] was offered to return the vehicle and all monies refunded As stated previously, he continues to insult, name call, and belittle every employee he comes in contact with Peoria Ford will be more than happy to review again the contracts so Mr [redacted] understands what he agreed to do Mr [redacted] doesn’t want to return the car because of the great deal he did receivePeoria Ford has already shown good will in the offer of recision, since there is no cooling off period in Az Mostof the complaint is regarding fees that are charged from the bank, not Peoria Ford If any other good will is to be done , the complaint is toward the bank and needs to be addressed there Pat H***
The vehicle was brought back in and the alignment was re-done The steering wheel was off center, and needed an adjustment Customer appeared happy on the return of his vehicle and we have not heard any more issue regarding this Please let us know if there is anything else needed Patrick H [redacted] General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved The company offered a partial refund to the consumer in which he accepted Regards, [redacted]
[redacted] Customer signed a universal contract at a rate which was not available at the time with the credit union she requested Customer was apologized too and offered to do contract at bank requested, but at rate that bank offered, customer declined Complaint was closed
I am sorry that Mr [redacted] feels the way he does He is obviously looking at it from his perspective, and I from mine Since the last dialogue, Ford Motor Company had released the hold on work and after Mr [redacted] 's continued lack of tact and his attorney's approach of telling us exactly what we were going to do from them, I exercised my right as a franchised Ford dealer to choose not to continue servicing his vehicle There a many Ford dealerships in the metro Phoenix area and he was asked to choose one to have his vehicle taken to He advised us of the dealer that he wanted the vehicle taken to and we had it transported there Since then, we have been removed from the situation.Customers "fire" companies all the time by denial of business and negative reviews On top of Mr [redacted] 's distasteful approach, he also felt it necessary to place multiple negative reviews online As a dealer who strives to retain customers and foster an environment of repeat and referral business, to "fire" a customer is a last resort Unfortunately, it became obvious that there was no placating Mr [redacted] and as such he left me no other option but to refer his business elsewhere.I sincerely hope he was able to get his vehicle fixed and is happy with his new dealer
Dear Ms [redacted] ,I apologize that you interpreted the request for an additional $down as a "Bait & Switch" Because Peoria Ford is not a lender, we forward all deals to various lenders for their review & approval We try to structure deals so they are approved by the lenders without additional requirements or stipulations, but many lenders have their own internal underwriting guidelines that must be meet to approve a deal Sometimes the difference between having an additional $down or not can make the difference between an approval or rejection depending on the specific lender Sometimes we are able to leverage our relationship or ask for a re-evaluation of the deal in an effort to get them to approve without the additional requirement (as was successfully done on your behalf for this deal.)I am sorry that you believe that Peoria Ford was in any way trying to take advantage of you when all we were doing was passing on the information presented to us by the lender Fortunately, we were able to get the contract purchased with your original $down and you are the proud owner of a nice Mazda CX9.I understand you live in Chandler and it may not be convenient for you to come by, so as a token of goodwill, we would like to send you out a couple of Starbucks gift-cards for you and Alphonso to enjoy.Sincerely,Pat H***General Manager
Mr [redacted] physically disposed of the license plate from his trawhen he took delivery of his new vehicle He was provided his registration when he came to unwind and take his traback Because he had disposed of his plate and the registration tab, he will need to contact MVD to secure replacement plates/tab Mr [redacted] did remit a check for a down-payment, but when the lender stipulated other requirements, Mr [redacted] declined and chose to cancel the deal and take his traback Because the check had not had time to clear the bank outside of the stop-payment window, he was given the choice of either placing a stop-payment on his check or to wait for it to clear unencumbered and he would be issued a refund Mr [redacted] selected to place a stop-payment While it is unfortunate that we were not able to finalize a deal, it was through no fault of Peoria Ford and as such we will not be covering any associated costs- PH
Dear [redacted] , I have reviewed your deal file and have found the following: The deal documents and binding Retail Installment Contract you signed reflect an agreed upon vehicle price of $29, There is no reference to an “internet price” of $24, However, the $24,number that is on the title and registration paperwork is the base MSRP of the vehicle before any options This is the value that DMV uses for title and registration purposes and has no bearing on the negotiated price of the vehicle Your vehicle, by the way, had a final MSRP of $31,which you negotiated down to a vehicle purchase price of $29, So to your reference of “being screwed” out of $5,386, you were inaccurately comparing apples to oranges As far as the IRS, you were appropriately taxed on the final purchase price after any and all adds, taxes and fees.As you stated, you were able to review all deal documentation prior to signing If you had questions, that would have been the most appropriate time to ask them and gain clarification.It is unfortunate that you would end your complaint with “I would not recommend Peoria Ford to anyone” as we performed exactly as stated and agreed to by yourself
Dear Ms [redacted] , I just wanted to take a moment to let you know we have received your complaint through the Revdex.com and will be researching the particulars over the course of the next few days After we have had a chance to gather the facts, we will be back in touch with you Monday or Tuesday to discuss In the interim, if you would please forward the names of any contacts you have been in conversation with or received correspondence from to our Controller, Dave W [redacted] (dw***@vtaig.com), that will help significantly Sincerely, Pat H***
My complaint is more than justifiable towards Pat H [redacted] and Peoria FordMy car was indeed in an accident and repaired at a body shop that I was told was Peoria Fords "preferred" shopDuring my conversation with the service manager, I did not say my car was the cause of the accidentThis is fabricated and the entire conversation was taken out of context by the service managerMy attorney, unknown to me, did tell Pat I was to come and pick my car upThis is not what I wanted as I needed my car repaired and who better to repair the vehicle than the dealership I purchased the vehicle fromI advised one of the service representatives of my wants and he confirmed he understoodNeither I, nor my attorney, was provided with any contact information other than the general customer service number for FordFord general counsel is no longer involved and has lifted the hold on repairing my vehicleAs of today, Pat and Peoria Ford are unwilling to repair my vehicle and want it towed "off their property"Peoria Ford continues to drop the ball and pass the buck by not assisting one of their customersI bought a $36,car from Peoria Ford and it has been in their repair shop for longer than I have been able to drive the vehicleThis is unacceptable, unprofessional, and rather juvenile of Pat H***, Peoria Ford, and the rest of his staff
Mr [redacted] complaint is unfounded towards Peoria Ford Mr [redacted] had an accident with his vehicle that he had repaired at a bodyshop He then brought his vehicle to Peoria Ford stating he had some stalling issues During his conversation with the service manager Mr [redacted] stated the stalling issues caused the accident That information was forwarded to FORD SInce Mr [redacted] stated an accident was caused by a product issue it was forwarded to FORDS general counsel Mr [redacted] then recanted his statement of it causing the accident, but at this point FORD has already turned it over to their general counsel Ford instructed Peoria Ford to do nothing on the car till they inform Peoria Ford to do so Peoria Ford has communicated this to Mr [redacted] and his attorney Mr [redacted] 's attorney called and instructed us to have his car ready by a 5p pick up, which Peoria Ford did, but Mr [redacted] did not show upPeoria Ford suggested if Mr [redacted] did not like the answers Peoria Ford was giving him, he was able to go to any other Ford dealer in town to verify that the information given was correct SInce Mr [redacted] claimed it was a product malfuction that caused an accident FORD and its general counsel are now directly involved Peoria Ford or any other ford franchise can not do warranty work on his vehicle, until FORD genral counsel says they can Mr [redacted] was clearly made aware of this and unfortunaly there are no other alternatives at this point Peoria Ford, as any other franchise ford dealer, can only complete warranty work when FORD authorizes it Mr [redacted] and his attorney were given all the contacts at ford to pursue this issue There is nothing furthur Peoria Ford can do to handle Mr [redacted] 's claim until he contacts Ford.Patrick H***General Manager
Mr [redacted] leased a vehicle from Peoria Ford is correct Everything else he stated is completely false, and quite frankily, LIES I personally asked Mr [redacted] to return the vehicle and I would refund All of his monies, and even more for his time He refused He insulted several staff members with name calling, insults, accusations, and lies He spoke as if he was an 8th grade school boy that was a bully and had lost all that power His name calling and insults, both in email form and recorded phone calls, is actually ironic based on he's approximately a 400lb obese dog groomer, with social skills of a yr old toddler The figure on the payoff was given by Mr***, which was approximately 1700, but the bill was higher Peoria ford paid the difference, even though his actions dictated they shouldn't Mr [redacted] was explained exactly what was in the contract, his payment, his down payment, and all the fees The fees Mr [redacted] is complaining about, had to be disclosed, as most of them are the banks fees The fees , however, were discounted from the profit of the car This was explained in the simplest of terms, but Mr [redacted] can only communicate in insults and made up accusations Again, I personally asked him to return the car that we would not like to do business with him, he refused, and insulted me There are no refunds, there are no overcharged fees, there was nothing not disclosed Mr [redacted] had an opportunity to return the car, get all his monies back, plus money for his time He refused His contracts were explained to him not only on the sales floor, but in the finance department, and also by myself the General Manager At this point, a full refund has already been offered, which he refused He signed a contractual agreement that both parties agreed to, yet now thinks he can renegotiate, and use agencies such as Revdex.com to force his misaligned agenda Please contact me if further information is needed Patrick H***General Manager/Partner
Mr [redacted] purchased his F on 6/22/Changing the wheels and tires from his trade to the new vehicle and removing the hitch from the trade were both conditions of the sale as noted on the We Owe formMr [redacted] signed and dated the We Owe form agreeing to those conditions.Once the wheel exchange had been completed, our UV Manager, MrH [redacted] , contacted Mr [redacted] ***It was during that call that Mr [redacted] mentioned the crack he had in his windshield and wanted to know when he could get his new windshield installedHe was informed that there was no windshield replacement included in his purchase agreement and that we would honor everything agreed upon, in writing, at the time of saleMr [redacted] was incredulousMr [redacted] claimed that, as a matter of good customer service, we should simply replace the windshield outside of the purchase agreementMr [redacted] was advised that windshields for F-250s are not free and that at no point in the negotiation of his purchase had a new windshield been includedThe offer was extended that Peoria Ford would help him replace the windshield at our costMr [redacted] was not interested in that offer.Mr [redacted] has placed numerous calls demanding a new windshield for his F-and has received the exact same response from everyone he has dealt with Unfortunately, no new windshield was included in the deal at time of saleWe do not get to request additional monies after a sale, just as a customer does not get to request additional items after a sale Peoria Ford has, as agreed, exchanged the wheels and tires from his trade to his new vehicle (an operation that required much more than minutes as Mr [redacted] contends) and removed the hitch from his tradeAt this point, Peoria Ford has fulfilled all of its obligations as agreed to during the purchase of his F- If he would like to take us up on our offer of getting the windshield replaced at our cost, we would be happy to honor that
*** Customer was taken out of all CRM Customer contacted dealership several ways so it took time to remove Customer was apologized to and given managers direct phone number to follow up with if it happens again.complaint closed
The complaint is regarding an action OUTSIDE the influence of the dealership The customer is complaining of an attemtpted break in of his car, which the dealerships paperwork clearly states is not responsibile for any damage The car was left outside a secure area per the request of the customer All the security tapes that were reviewed indicated no damage was done at the dealership AS stated, the dealership would be more than happy to arrange an appointment with a vendor that does the type of repairs needed, even at a internal type rate However, there is no responsibility for anything on the dealerships behalf, if there were, his insurance company would surely come to collect if any other information is needed, please feel free to contact me.Patrick h***General manager
*** Customer was taken out of all CRM Customer contacted dealership several ways so it took time to remove Customer was apologized to and given managers direct phone number to follow up with if it happens again.complaint closed
John, Please see attached email from Sept 24th where I already outlined my objection to this offer. Additionally I listed my requests for resolution in the original BBB complaint. I also filed a complaint through Ford Motor Company (CRM: [redacted] ). They informed me that they only deal with warranty issues and stated the following:1. The car was not delivered to Peoria Ford in the current condition.2. These items are all items that a customer has the right to expect when taking delivery of a new vehicle.3. These damaged happened after delivery from Ford Motor Company and before sale to the customer.4. The remedies implemented by Peoria have caused the problem to become worse.In summary the damaged to the vehicle were the cause of neglect while in position of Peoria Ford. As documented in my photos the problem was not resolved, and was in-fact made much worse with the additions of buffer lines over the entire vehicle. All items a reasonable person would expect to be included when purchasing a new vehicle. If we reach an impasse through this third party I will pursue my legal arbitration rights outlined in the customer agreement. I cannot follow the logic on why the customer should have to pay any percentage to fix these issues that were all caused by Peoria Ford, and/or the vendor that Peoria Ford selected to complete the work. Every detailer that has seen the vehicle has confirmed that the work was not performed correctly. Again, my request is for Peoria Ford to do whatever is necessary to return the car to "new condition", refund of the Paint Protection because I do not have faith that Peoria can perform the services agreed upon, and consideration for all the time and hassle spent on my part to resolve such a simple issue.
Dear Patrick H***, I appreciate the quick response and that you are willing to re-finance the vehicle under a conventional purchase but this has already been offered to us by Finance Agent Mark S [redacted] and Lease Manager Jim E [redacted] and that part is no longer an issue. The main issue and the reason we decided to file with the RevDex.com is that we had an agreed upon out-the-door price of $26,500 by the Sales Manager. Then we were sent to Finance Agent Mark S [redacted] to sign all of the “purchase” documents for the stated price. Mark S [redacted] offered us an extended warranty for an additional $14 a month so we agreed. As we were signing the “purchase” documents we noticed and questioned the higher loan percentage than we were told by Sales. Mark left the room and returned only stating that we have to fill out and sign new forms. At that point Mark S [redacted] switched our “purchase” agreement over to a “lease” agreement and did not disclose this. After signing the new forms we questioned why one of them had the words “lease agreement” on them and stated to Mark “we’re not leasing we’re buying” Mark only stated that “this is how we have to write this up to get you the lower interest rate” and that was pretty much it. We were both lead to believe that we were still signing a “purchase” agreement but with some kind of extra benefits that he didn’t explain. The reason we did not file a complaint until ten months later is only because we did not know we had a lease agreement. We kept getting letters from Bank of the West requesting proof of insurance. Only until I contacted the bank to inquire about why they needed proof of insurance is when we were told our loan agreement was filed as a lease agreement. We also were told by Bank of the West that the loan amount was $35,348.50 which was $7720.69 higher than the figures Mark S [redacted] pointed out to us on the new document. Bank of the West provided us our current pay-off price of $28,564.99 plus the eleven payments already made totaling $4562.80 which totals $35,348.50. By definition Mr. H [redacted] this is Dealer Fraud. Whether it was accidental or intentional no longer matters to us. We just want to re-finance this vehicle to a conventional loan for the original purchase price agreed upon and for the interest rate we were quoted and to include any payments already made towards the vehicle. Further, we were informed by Mark S [redacted] and Jim E [redacted] that we were tape recorded while in Mark S***’s office. We request that this tape be made available, reviewed and a copy provided to us. The tape recording will confirm and validate our complaint. We are also requesting the original agreement documents written up by the Sales Department and the purchase documents that have our initials and signatures be made available and a copy provided to us. These will also confirm and validate our complaint. Sincerely, [redacted] & [redacted]
Mr [redacted] was offered to return the vehicle and all monies refunded As stated previously, he continues to insult, name call, and belittle every employee he comes in contact with Peoria Ford will be more than happy to review again the contracts so Mr [redacted] understands what he agreed to do Mr [redacted] doesn’t want to return the car because of the great deal he did receivePeoria Ford has already shown good will in the offer of recision, since there is no cooling off period in Az Mostof the complaint is regarding fees that are charged from the bank, not Peoria Ford If any other good will is to be done , the complaint is toward the bank and needs to be addressed there Pat H***
The vehicle was brought back in and the alignment was re-done The steering wheel was off center, and needed an adjustment Customer appeared happy on the return of his vehicle and we have not heard any more issue regarding this Please let us know if there is anything else needed Patrick H [redacted] General Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved The company offered a partial refund to the consumer in which he accepted Regards, [redacted]
[redacted] Customer signed a universal contract at a rate which was not available at the time with the credit union she requested Customer was apologized too and offered to do contract at bank requested, but at rate that bank offered, customer declined Complaint was closed
I am sorry that Mr [redacted] feels the way he does He is obviously looking at it from his perspective, and I from mine Since the last dialogue, Ford Motor Company had released the hold on work and after Mr [redacted] 's continued lack of tact and his attorney's approach of telling us exactly what we were going to do from them, I exercised my right as a franchised Ford dealer to choose not to continue servicing his vehicle There a many Ford dealerships in the metro Phoenix area and he was asked to choose one to have his vehicle taken to He advised us of the dealer that he wanted the vehicle taken to and we had it transported there Since then, we have been removed from the situation.Customers "fire" companies all the time by denial of business and negative reviews On top of Mr [redacted] 's distasteful approach, he also felt it necessary to place multiple negative reviews online As a dealer who strives to retain customers and foster an environment of repeat and referral business, to "fire" a customer is a last resort Unfortunately, it became obvious that there was no placating Mr [redacted] and as such he left me no other option but to refer his business elsewhere.I sincerely hope he was able to get his vehicle fixed and is happy with his new dealer
Dear Ms [redacted] ,I apologize that you interpreted the request for an additional $down as a "Bait & Switch" Because Peoria Ford is not a lender, we forward all deals to various lenders for their review & approval We try to structure deals so they are approved by the lenders without additional requirements or stipulations, but many lenders have their own internal underwriting guidelines that must be meet to approve a deal Sometimes the difference between having an additional $down or not can make the difference between an approval or rejection depending on the specific lender Sometimes we are able to leverage our relationship or ask for a re-evaluation of the deal in an effort to get them to approve without the additional requirement (as was successfully done on your behalf for this deal.)I am sorry that you believe that Peoria Ford was in any way trying to take advantage of you when all we were doing was passing on the information presented to us by the lender Fortunately, we were able to get the contract purchased with your original $down and you are the proud owner of a nice Mazda CX9.I understand you live in Chandler and it may not be convenient for you to come by, so as a token of goodwill, we would like to send you out a couple of Starbucks gift-cards for you and Alphonso to enjoy.Sincerely,Pat H***General Manager
Mr [redacted] physically disposed of the license plate from his trawhen he took delivery of his new vehicle He was provided his registration when he came to unwind and take his traback Because he had disposed of his plate and the registration tab, he will need to contact MVD to secure replacement plates/tab Mr [redacted] did remit a check for a down-payment, but when the lender stipulated other requirements, Mr [redacted] declined and chose to cancel the deal and take his traback Because the check had not had time to clear the bank outside of the stop-payment window, he was given the choice of either placing a stop-payment on his check or to wait for it to clear unencumbered and he would be issued a refund Mr [redacted] selected to place a stop-payment While it is unfortunate that we were not able to finalize a deal, it was through no fault of Peoria Ford and as such we will not be covering any associated costs- PH
Dear [redacted] , I have reviewed your deal file and have found the following: The deal documents and binding Retail Installment Contract you signed reflect an agreed upon vehicle price of $29, There is no reference to an “internet price” of $24, However, the $24,number that is on the title and registration paperwork is the base MSRP of the vehicle before any options This is the value that DMV uses for title and registration purposes and has no bearing on the negotiated price of the vehicle Your vehicle, by the way, had a final MSRP of $31,which you negotiated down to a vehicle purchase price of $29, So to your reference of “being screwed” out of $5,386, you were inaccurately comparing apples to oranges As far as the IRS, you were appropriately taxed on the final purchase price after any and all adds, taxes and fees.As you stated, you were able to review all deal documentation prior to signing If you had questions, that would have been the most appropriate time to ask them and gain clarification.It is unfortunate that you would end your complaint with “I would not recommend Peoria Ford to anyone” as we performed exactly as stated and agreed to by yourself
Dear Ms [redacted] , I just wanted to take a moment to let you know we have received your complaint through the Revdex.com and will be researching the particulars over the course of the next few days After we have had a chance to gather the facts, we will be back in touch with you Monday or Tuesday to discuss In the interim, if you would please forward the names of any contacts you have been in conversation with or received correspondence from to our Controller, Dave W [redacted] (dw***@vtaig.com), that will help significantly Sincerely, Pat H***
My complaint is more than justifiable towards Pat H [redacted] and Peoria FordMy car was indeed in an accident and repaired at a body shop that I was told was Peoria Fords "preferred" shopDuring my conversation with the service manager, I did not say my car was the cause of the accidentThis is fabricated and the entire conversation was taken out of context by the service managerMy attorney, unknown to me, did tell Pat I was to come and pick my car upThis is not what I wanted as I needed my car repaired and who better to repair the vehicle than the dealership I purchased the vehicle fromI advised one of the service representatives of my wants and he confirmed he understoodNeither I, nor my attorney, was provided with any contact information other than the general customer service number for FordFord general counsel is no longer involved and has lifted the hold on repairing my vehicleAs of today, Pat and Peoria Ford are unwilling to repair my vehicle and want it towed "off their property"Peoria Ford continues to drop the ball and pass the buck by not assisting one of their customersI bought a $36,car from Peoria Ford and it has been in their repair shop for longer than I have been able to drive the vehicleThis is unacceptable, unprofessional, and rather juvenile of Pat H***, Peoria Ford, and the rest of his staff
Mr [redacted] complaint is unfounded towards Peoria Ford Mr [redacted] had an accident with his vehicle that he had repaired at a bodyshop He then brought his vehicle to Peoria Ford stating he had some stalling issues During his conversation with the service manager Mr [redacted] stated the stalling issues caused the accident That information was forwarded to FORD SInce Mr [redacted] stated an accident was caused by a product issue it was forwarded to FORDS general counsel Mr [redacted] then recanted his statement of it causing the accident, but at this point FORD has already turned it over to their general counsel Ford instructed Peoria Ford to do nothing on the car till they inform Peoria Ford to do so Peoria Ford has communicated this to Mr [redacted] and his attorney Mr [redacted] 's attorney called and instructed us to have his car ready by a 5p pick up, which Peoria Ford did, but Mr [redacted] did not show upPeoria Ford suggested if Mr [redacted] did not like the answers Peoria Ford was giving him, he was able to go to any other Ford dealer in town to verify that the information given was correct SInce Mr [redacted] claimed it was a product malfuction that caused an accident FORD and its general counsel are now directly involved Peoria Ford or any other ford franchise can not do warranty work on his vehicle, until FORD genral counsel says they can Mr [redacted] was clearly made aware of this and unfortunaly there are no other alternatives at this point Peoria Ford, as any other franchise ford dealer, can only complete warranty work when FORD authorizes it Mr [redacted] and his attorney were given all the contacts at ford to pursue this issue There is nothing furthur Peoria Ford can do to handle Mr [redacted] 's claim until he contacts Ford.Patrick H***General Manager
Mr [redacted] leased a vehicle from Peoria Ford is correct Everything else he stated is completely false, and quite frankily, LIES I personally asked Mr [redacted] to return the vehicle and I would refund All of his monies, and even more for his time He refused He insulted several staff members with name calling, insults, accusations, and lies He spoke as if he was an 8th grade school boy that was a bully and had lost all that power His name calling and insults, both in email form and recorded phone calls, is actually ironic based on he's approximately a 400lb obese dog groomer, with social skills of a yr old toddler The figure on the payoff was given by Mr***, which was approximately 1700, but the bill was higher Peoria ford paid the difference, even though his actions dictated they shouldn't Mr [redacted] was explained exactly what was in the contract, his payment, his down payment, and all the fees The fees Mr [redacted] is complaining about, had to be disclosed, as most of them are the banks fees The fees , however, were discounted from the profit of the car This was explained in the simplest of terms, but Mr [redacted] can only communicate in insults and made up accusations Again, I personally asked him to return the car that we would not like to do business with him, he refused, and insulted me There are no refunds, there are no overcharged fees, there was nothing not disclosed Mr [redacted] had an opportunity to return the car, get all his monies back, plus money for his time He refused His contracts were explained to him not only on the sales floor, but in the finance department, and also by myself the General Manager At this point, a full refund has already been offered, which he refused He signed a contractual agreement that both parties agreed to, yet now thinks he can renegotiate, and use agencies such as Revdex.com to force his misaligned agenda Please contact me if further information is needed Patrick H***General Manager/Partner
Mr [redacted] purchased his F on 6/22/Changing the wheels and tires from his trade to the new vehicle and removing the hitch from the trade were both conditions of the sale as noted on the We Owe formMr [redacted] signed and dated the We Owe form agreeing to those conditions.Once the wheel exchange had been completed, our UV Manager, MrH [redacted] , contacted Mr [redacted] ***It was during that call that Mr [redacted] mentioned the crack he had in his windshield and wanted to know when he could get his new windshield installedHe was informed that there was no windshield replacement included in his purchase agreement and that we would honor everything agreed upon, in writing, at the time of saleMr [redacted] was incredulousMr [redacted] claimed that, as a matter of good customer service, we should simply replace the windshield outside of the purchase agreementMr [redacted] was advised that windshields for F-250s are not free and that at no point in the negotiation of his purchase had a new windshield been includedThe offer was extended that Peoria Ford would help him replace the windshield at our costMr [redacted] was not interested in that offer.Mr [redacted] has placed numerous calls demanding a new windshield for his F-and has received the exact same response from everyone he has dealt with Unfortunately, no new windshield was included in the deal at time of saleWe do not get to request additional monies after a sale, just as a customer does not get to request additional items after a sale Peoria Ford has, as agreed, exchanged the wheels and tires from his trade to his new vehicle (an operation that required much more than minutes as Mr [redacted] contends) and removed the hitch from his tradeAt this point, Peoria Ford has fulfilled all of its obligations as agreed to during the purchase of his F- If he would like to take us up on our offer of getting the windshield replaced at our cost, we would be happy to honor that
Mr [redacted] is scheduled to come in on Wed, 6/14/17, to review documentation and discuss with our General Sales Manager.Pat H***PH/drw
*** Customer was taken out of all CRM Customer contacted dealership several ways so it took time to remove Customer was apologized to and given managers direct phone number to follow up with if it happens again.complaint closed
The complaint is regarding an action OUTSIDE the influence of the dealership The customer is complaining of an attemtpted break in of his car, which the dealerships paperwork clearly states is not responsibile for any damage The car was left outside a secure area per the request of the customer All the security tapes that were reviewed indicated no damage was done at the dealership AS stated, the dealership would be more than happy to arrange an appointment with a vendor that does the type of repairs needed, even at a internal type rate However, there is no responsibility for anything on the dealerships behalf, if there were, his insurance company would surely come to collect if any other information is needed, please feel free to contact me.Patrick h***General manager
Mr [redacted] specifically requested that he be given his plate so he could dispose of it himself
*** Customer was taken out of all CRM Customer contacted dealership several ways so it took time to remove Customer was apologized to and given managers direct phone number to follow up with if it happens again.complaint closed
John, Please see attached email from Sept 24th where I already outlined my objection to this offer. Additionally I listed my requests for resolution in the original BBB complaint. I also filed a complaint through Ford Motor Company (CRM: [redacted] ). They informed me that they only deal with warranty issues and stated the following:1. The car was not delivered to Peoria Ford in the current condition.2. These items are all items that a customer has the right to expect when taking delivery of a new vehicle.3. These damaged happened after delivery from Ford Motor Company and before sale to the customer.4. The remedies implemented by Peoria have caused the problem to become worse.In summary the damaged to the vehicle were the cause of neglect while in position of Peoria Ford. As documented in my photos the problem was not resolved, and was in-fact made much worse with the additions of buffer lines over the entire vehicle. All items a reasonable person would expect to be included when purchasing a new vehicle. If we reach an impasse through this third party I will pursue my legal arbitration rights outlined in the customer agreement. I cannot follow the logic on why the customer should have to pay any percentage to fix these issues that were all caused by Peoria Ford, and/or the vendor that Peoria Ford selected to complete the work. Every detailer that has seen the vehicle has confirmed that the work was not performed correctly. Again, my request is for Peoria Ford to do whatever is necessary to return the car to "new condition", refund of the Paint Protection because I do not have faith that Peoria can perform the services agreed upon, and consideration for all the time and hassle spent on my part to resolve such a simple issue.
Dear Patrick H***, I appreciate the quick response and that you are willing to re-finance the vehicle under a conventional purchase but this has already been offered to us by Finance Agent Mark S [redacted] and Lease Manager Jim E [redacted] and that part is no longer an issue. The main issue and the reason we decided to file with the RevDex.com is that we had an agreed upon out-the-door price of $26,500 by the Sales Manager. Then we were sent to Finance Agent Mark S [redacted] to sign all of the “purchase” documents for the stated price. Mark S [redacted] offered us an extended warranty for an additional $14 a month so we agreed. As we were signing the “purchase” documents we noticed and questioned the higher loan percentage than we were told by Sales. Mark left the room and returned only stating that we have to fill out and sign new forms. At that point Mark S [redacted] switched our “purchase” agreement over to a “lease” agreement and did not disclose this. After signing the new forms we questioned why one of them had the words “lease agreement” on them and stated to Mark “we’re not leasing we’re buying” Mark only stated that “this is how we have to write this up to get you the lower interest rate” and that was pretty much it. We were both lead to believe that we were still signing a “purchase” agreement but with some kind of extra benefits that he didn’t explain. The reason we did not file a complaint until ten months later is only because we did not know we had a lease agreement. We kept getting letters from Bank of the West requesting proof of insurance. Only until I contacted the bank to inquire about why they needed proof of insurance is when we were told our loan agreement was filed as a lease agreement. We also were told by Bank of the West that the loan amount was $35,348.50 which was $7720.69 higher than the figures Mark S [redacted] pointed out to us on the new document. Bank of the West provided us our current pay-off price of $28,564.99 plus the eleven payments already made totaling $4562.80 which totals $35,348.50. By definition Mr. H [redacted] this is Dealer Fraud. Whether it was accidental or intentional no longer matters to us. We just want to re-finance this vehicle to a conventional loan for the original purchase price agreed upon and for the interest rate we were quoted and to include any payments already made towards the vehicle. Further, we were informed by Mark S [redacted] and Jim E [redacted] that we were tape recorded while in Mark S***’s office. We request that this tape be made available, reviewed and a copy provided to us. The tape recording will confirm and validate our complaint. We are also requesting the original agreement documents written up by the Sales Department and the purchase documents that have our initials and signatures be made available and a copy provided to us. These will also confirm and validate our complaint. Sincerely, [redacted] & [redacted]