Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will forward all my previous email correspondence with Peoria Ford to the email address provided by Pat Hickey for further review of my concerns I will wait until for Peoria Ford to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Calling customer to inform him that price will be honored. The wrong stock number was inputed on *** aadvertisement and the mustang listed was a limited edition vehicle.Stating tha, Peoria ford will honor the terms and price posted.*** ***General Manager
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Ms B***,
Thank you for your inquiry. Understanding that we might not remember things almost a year ago as if they occured yesterday, I had the file pulled and took some time to review it before responding
Upon reviewing your file, I found that you and your co-buyer (Margaret)
did in fact sign acknowledgements several time representing your purchase of additional value-added coverages. These were identified on your purchase order, retail installment contract and the Accept/Decline form we use to summarize which coverages a customer has selected and declined (ideal for circumstances just like this where claims are made that products or services were included unknown by the buyer)
I am sorry you felt as though you were taken advantage of or sold something you did not agree to. It is obvious from your complaint that you are unhappy with the vehicle and the circumstances. If you would like, I would be happy to facilitate your trading out of that vehicle into one that works better for you
Please let me know if I can be of assistance
Sincerely,
Pat H***
Dear Ms*** On behalf of Peoria Ford, I do apologize for the actions of MrD*** While commissioned sales people are encouraged (and should be self-motivated) to make phone calls and set appointments, that is no excuse for deliberately ignoring your request to be placed on the
DNC list. I hope you will accept our delayed apology. Sincerely, Pat H***
We have removed Mr***' phone number from our database.If he has additional concerns, please have him contact our Customer Service Director* *** *** ** ***Sincerely,*** ***
General Manager
As previously stated all customer information has been removed from our CRM database. A CAll from anyone at the dealership puts that clients information into the database AGAIN, which will create a duplicate problem to the one trying to be rectifiedAt this time there is nothing furthur the Dealer can do to address this complaint. Peoria Ford apoligizes for the calls and hopefully this will be a final resolution.Patrick H***General Manager/partner
Dear Mr& Mrs***,Thank you for making us aware of your concerns. Your number has been over-written in our system. While we can't guarantee that you will never receive another call, this change in our primary system should eliminate most of the activity you
addressed.Sincerely, Pat H***
Upon receiving this complaint, I reached out to Mr*** to discuss possible paths to a resolution. Thus far he has not replied to discuss which option he might want to pursue. As soon as he is ready, I am more than happy to work through this with him
Pat H***
This complaint is regarding business practices of any dealership Mr*** came in with a pre-approval, with a high rate of interest Peoria ford explained throughout the process that Peoria Ford would attempt to get Mr*** a better interest rate and submit his application
to other banks It is standard practice to submit an application to several institutions for approval, especially in poor credit situations We apologized to Mr***, explained the process, and reiterated what our process is The few inquiries that were done should have No impact on his credit score.*** ***General Manager
Customer purchased aftermarket tires and wheels outside the dealership which is activating a FACTORY tire sensor for low pressure. The tires purchased have too low of tire pressure setting so the sensors have to be reprogrammed. Since the customer purchased tires and wheels outside the
dealership that are not compliant with the vehicle and its factory components, the dealership is unable to perform any work on the sensors due to liability reasons. Customer was informed to take the wheels back and get a refund and re purchase correct tires, or have the company fix the sensor issue that was created by their mistake. If you have any furthur questions please call me.*** ***General Manager*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They can spin it any way they want to, but if the truck was sold why did they waste my time by letting me drive the truck off the lot to test drive it and by telling me and the person with me that's there's no money on the truck and we were free to buy itAlso they call with the price out the door, if the truck was sold why did this happen? it has nothing to do with an advertise price, but I did talk to two other dealerships that warn me about how they do businessI am fine because I solved my truck problem, but want other people to know so they don't waste there time with a company that miss leads people
Regards,
*** ***
As discussed and offered previously, we said we would assist Mr*** by coordinating the purchase and installation of a windshield "at our cost", meaning no additional dealer markup, not "at our expense". We have tried to be fair and equitable with Mr***. This remains our final offer
Dear *** ***,
While it is unfortunate that other issues presented themselves within close proximity to the time that your repairs were completed, it is not necessarily a causal relationship between the two. While we would have been happy to assist with the additional concern(s), they were
not coverable issues. My understanding is that you never escalated your concern to Peoria Ford Service Management and ultimately chose to take the vehicle elsewhere for repairs. The initial repairs were completed as requested, thus there would not be a credit forthcoming. While I am sure this is not the response you are looking for, there is not much I can do under these circumstances
Sincerely,
Pat H***
delayed response? Ten months delayed and yet you still didn't address the fact that he repeatedly lied to me nor the fact that I spoke with you eight months ago and you assured me you would issue a formal apology Your business practices have been called into question SirI sincerely hope you use this as a learning experience moving forwardPeople do not like to be harassed nor do they appreciate being lied to by a salesmanOne more thing you did not address is the fact that Mr D*** called me not once but several times and then became rude when I told him he had already called and that I had already told him we were not interestedNot only was he ride but he lied to me and called me at 9:00pmSome of us work for a living SirI get up at 4:30amSo I reject this apology of yours for what it was worthThree lines of text, one of which included that salespeople must be motivated, is insufficientShould you deem it the responsible thing to do to write and Mail a hand signed apology, I will then accept it
After taking my truck to Bell FORD it was found that repairs made at Peoria Ford were not neededThe water pump needed to be replacedThe thermostat was operating fineI did not expect for your business to step up and do the right thingYour response validates the lack of integrity that your organization hasI have purchased two vehicles from your dealership and am in the market for two currently but will take my business elsewhereI am positive this means little to you however I do know a lot of people and make decisions on fleet purchases for my company as well and will tell you I will never give your dealership and positive review when questioned
*** *** came in on an advertisement of a fleet vehicle. This vehicle as well as other fleet vehicles were posted incorrectly due to a software issue. I personally called *** *** and explained the particular truck he was looking at was a fleet vehicle, that it was already sold, and
that the advertised price was incorrect and I was fixing the issue that caused it. I apolligized and also offered for his time and our error a discounted price approx$below pure cost as a goodwill gesture. *** ***, as stated, visitid Several other dealerships and is aware that this was clearly a mistake and is trying to profit from a human error. He saw that their was at least a difference in price from other dealers and wants to capitalize on a posting error. He claimed he would use social media and the Revdex.com to try and make this happen, which obviously he is trying to do. The dealership went way and above to offer a 2000 below cost offer for a simple mistake. The error was correcteds as soon as *** *** brought to our attention and it is corrected now.*** *** General Manager/Partner
Dear Revdex.com,
MrC*** is not unfounded in his frustration with his situation. I sincerely apologize for our poor communication. Upon learning of this issue, I had some research done and found the following:
MrC*** did in fact purchase the MPP coverage he
referenced. Unfortunately, the Finance & Insurance representative he coordinated his purchase with (who is no longer employed with us) failed to remit the paperwork to the administrative office for processing. Upon later identifying that we had money in-house without an offsetting cost, we were able to track back the receipt to MrC***'s purchase. After doing so, we searched internally for MrC***s paperwork, found it and remitted it to MPP. We verified this morning that they had input the contract into their system on 4/6/16, with coverage back to 11/20/
A voice-mail has been left with MrC*** asking him to call us back so we can advise him of the same
I thank MrC*** for his business and apologize again for our poor communication
Sincerely,
Pat H***
normally I would agree with you but since we live in ny and not AZ there is never n need to call youEvery harassing call we have gotten was salespeople saying they are looking for our type of vehicle or pushing to make a new sell now the ten other times we complained all the way up to salesmanSher we were told sorry we will remove your numberYet I still get callsNow we are requesting a call from the ownerNot just a lame excuseOur time is valuableAs is word of mouth
Dear Revdex.com,After having closely reviewed Mr***'s claim and following conversation with him, we agreed to unwind the transaction and return Mr***'s down-payment as requested.This matter has been closed to our mutual satisfaction.Sincerely,Pat H***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will forward all my previous email correspondence with Peoria Ford to the email address provided by Pat Hickey for further review of my concerns I will wait until for Peoria Ford to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Calling customer to inform him that price will be honored. The wrong stock number was inputed on *** aadvertisement and the mustang listed was a limited edition vehicle.Stating tha, Peoria ford will honor the terms and price posted.*** ***General Manager
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Ms B***,
Thank you for your inquiry. Understanding that we might not remember things almost a year ago as if they occured yesterday, I had the file pulled and took some time to review it before responding
Upon reviewing your file, I found that you and your co-buyer (Margaret)
did in fact sign acknowledgements several time representing your purchase of additional value-added coverages. These were identified on your purchase order, retail installment contract and the Accept/Decline form we use to summarize which coverages a customer has selected and declined (ideal for circumstances just like this where claims are made that products or services were included unknown by the buyer)
I am sorry you felt as though you were taken advantage of or sold something you did not agree to. It is obvious from your complaint that you are unhappy with the vehicle and the circumstances. If you would like, I would be happy to facilitate your trading out of that vehicle into one that works better for you
Please let me know if I can be of assistance
Sincerely,
Pat H***
Dear Ms*** On behalf of Peoria Ford, I do apologize for the actions of MrD*** While commissioned sales people are encouraged (and should be self-motivated) to make phone calls and set appointments, that is no excuse for deliberately ignoring your request to be placed on the
DNC list. I hope you will accept our delayed apology. Sincerely, Pat H***
We have removed Mr***' phone number from our database.If he has additional concerns, please have him contact our Customer Service Director* *** *** ** ***Sincerely,*** ***
General Manager
As previously stated all customer information has been removed from our CRM database. A CAll from anyone at the dealership puts that clients information into the database AGAIN, which will create a duplicate problem to the one trying to be rectifiedAt this time there is nothing furthur the Dealer can do to address this complaint. Peoria Ford apoligizes for the calls and hopefully this will be a final resolution.Patrick H***General Manager/partner
Dear Mr& Mrs***,Thank you for making us aware of your concerns. Your number has been over-written in our system. While we can't guarantee that you will never receive another call, this change in our primary system should eliminate most of the activity you
addressed.Sincerely, Pat H***
Upon receiving this complaint, I reached out to Mr*** to discuss possible paths to a resolution. Thus far he has not replied to discuss which option he might want to pursue. As soon as he is ready, I am more than happy to work through this with him
Pat H***
This complaint is regarding business practices of any dealership Mr*** came in with a pre-approval, with a high rate of interest Peoria ford explained throughout the process that Peoria Ford would attempt to get Mr*** a better interest rate and submit his application
to other banks It is standard practice to submit an application to several institutions for approval, especially in poor credit situations We apologized to Mr***, explained the process, and reiterated what our process is The few inquiries that were done should have No impact on his credit score.*** ***General Manager
Customer purchased aftermarket tires and wheels outside the dealership which is activating a FACTORY tire sensor for low pressure. The tires purchased have too low of tire pressure setting so the sensors have to be reprogrammed. Since the customer purchased tires and wheels outside the
dealership that are not compliant with the vehicle and its factory components, the dealership is unable to perform any work on the sensors due to liability reasons. Customer was informed to take the wheels back and get a refund and re purchase correct tires, or have the company fix the sensor issue that was created by their mistake. If you have any furthur questions please call me.*** ***General Manager*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They can spin it any way they want to, but if the truck was sold why did they waste my time by letting me drive the truck off the lot to test drive it and by telling me and the person with me that's there's no money on the truck and we were free to buy itAlso they call with the price out the door, if the truck was sold why did this happen? it has nothing to do with an advertise price, but I did talk to two other dealerships that warn me about how they do businessI am fine because I solved my truck problem, but want other people to know so they don't waste there time with a company that miss leads people
Regards,
*** ***
As discussed and offered previously, we said we would assist Mr*** by coordinating the purchase and installation of a windshield "at our cost", meaning no additional dealer markup, not "at our expense". We have tried to be fair and equitable with Mr***. This remains our final offer
Dear *** ***,
While it is unfortunate that other issues presented themselves within close proximity to the time that your repairs were completed, it is not necessarily a causal relationship between the two. While we would have been happy to assist with the additional concern(s), they were
not coverable issues. My understanding is that you never escalated your concern to Peoria Ford Service Management and ultimately chose to take the vehicle elsewhere for repairs. The initial repairs were completed as requested, thus there would not be a credit forthcoming. While I am sure this is not the response you are looking for, there is not much I can do under these circumstances
Sincerely,
Pat H***
delayed response? Ten months delayed and yet you still didn't address the fact that he repeatedly lied to me nor the fact that I spoke with you eight months ago and you assured me you would issue a formal apology Your business practices have been called into question SirI sincerely hope you use this as a learning experience moving forwardPeople do not like to be harassed nor do they appreciate being lied to by a salesmanOne more thing you did not address is the fact that Mr D*** called me not once but several times and then became rude when I told him he had already called and that I had already told him we were not interestedNot only was he ride but he lied to me and called me at 9:00pmSome of us work for a living SirI get up at 4:30amSo I reject this apology of yours for what it was worthThree lines of text, one of which included that salespeople must be motivated, is insufficientShould you deem it the responsible thing to do to write and Mail a hand signed apology, I will then accept it
After taking my truck to Bell FORD it was found that repairs made at Peoria Ford were not neededThe water pump needed to be replacedThe thermostat was operating fineI did not expect for your business to step up and do the right thingYour response validates the lack of integrity that your organization hasI have purchased two vehicles from your dealership and am in the market for two currently but will take my business elsewhereI am positive this means little to you however I do know a lot of people and make decisions on fleet purchases for my company as well and will tell you I will never give your dealership and positive review when questioned
*** *** came in on an advertisement of a fleet vehicle. This vehicle as well as other fleet vehicles were posted incorrectly due to a software issue. I personally called *** *** and explained the particular truck he was looking at was a fleet vehicle, that it was already sold, and
that the advertised price was incorrect and I was fixing the issue that caused it. I apolligized and also offered for his time and our error a discounted price approx$below pure cost as a goodwill gesture. *** ***, as stated, visitid Several other dealerships and is aware that this was clearly a mistake and is trying to profit from a human error. He saw that their was at least a difference in price from other dealers and wants to capitalize on a posting error. He claimed he would use social media and the Revdex.com to try and make this happen, which obviously he is trying to do. The dealership went way and above to offer a 2000 below cost offer for a simple mistake. The error was correcteds as soon as *** *** brought to our attention and it is corrected now.*** *** General Manager/Partner
Dear Revdex.com,
MrC*** is not unfounded in his frustration with his situation. I sincerely apologize for our poor communication. Upon learning of this issue, I had some research done and found the following:
MrC*** did in fact purchase the MPP coverage he
referenced. Unfortunately, the Finance & Insurance representative he coordinated his purchase with (who is no longer employed with us) failed to remit the paperwork to the administrative office for processing. Upon later identifying that we had money in-house without an offsetting cost, we were able to track back the receipt to MrC***'s purchase. After doing so, we searched internally for MrC***s paperwork, found it and remitted it to MPP. We verified this morning that they had input the contract into their system on 4/6/16, with coverage back to 11/20/
A voice-mail has been left with MrC*** asking him to call us back so we can advise him of the same
I thank MrC*** for his business and apologize again for our poor communication
Sincerely,
Pat H***
normally I would agree with you but since we live in ny and not AZ there is never n need to call youEvery harassing call we have gotten was salespeople saying they are looking for our type of vehicle or pushing to make a new sell now the ten other times we complained all the way up to salesmanSher we were told sorry we will remove your numberYet I still get callsNow we are requesting a call from the ownerNot just a lame excuseOur time is valuableAs is word of mouth
Dear Revdex.com,After having closely reviewed Mr***'s claim and following conversation with him, we agreed to unwind the transaction and return Mr***'s down-payment as requested.This matter has been closed to our mutual satisfaction.Sincerely,Pat H***