Complaint: ***
I am rejecting this response because:I never emailed that I moved to CanadaI emailed that when they tried to call me back in September and Could not reach me is because I am in Canada for workThey know that I am a flight attendant and I cant just attend to calls right away*** *** asked for a utility bill to verify that I am out of our service range and I promptly provided them with my hotel bill and reiterate to process my cancellation of membership and dispute for chargeI never heard back from Johnny's Fitness and I was hopeful that my request was processedUntil this October while Im in Manila Philippines, I got another charge for membership feeI emailed them again to dispute the membership as Ive been trying to cancel my account since AugustIt is just in October when I got back to the US that Ms *** had time to finally work on my requestI called her on October and she insisted that I pay the cancellation fee but I told her that I will only allow her to process that if they reimburse the charges for Sept and OctShe agreed on the phoneNow she's saying that she did notI think it is very inconsiderate of her to practically tell me that Im lyingWhy would I just let them take my $and $when I have been requesting to cancel my member since AugustGiven that there's a dispute on my account, the most logical process should be to freeze my account and not charge me with monthlyfeesIhave provided them what they needed but I never heard back from themThey kept charging when they have received my cancellation requestIt's a month to month membershipThey have a member that is currently in India and is not being charge of the membership because she's out of the countryThey should have done the same when I requested for my membership cancellation.I have kept all the email thread from August up to this dateAnd you will see that it's only this October that they finally harassing me asking for payments.
Sincerely,
*** ** *** ***
Dear *** ***We have received complaint ID# ***We have looked into the account and researched our emails for a paper trail, tracing back to January. Our member was in a month agreement, purchased on May 1, 2014, as shown in my attachment of her agreementProof of move is part
of our policy which is stated in the legal binding agreement, along with a written form of our cancellation agreement showing signatures on both parties endsWe show our member did make initial contact in January to cancel due to move and we have an email trail showing we responded in March with the cancellation formManagement was informed to call client back in January to inform the client that we needed our written form filled out, a day notice, ,and a document verifying her new address.We are willing to refund the client for months period, for the total of $(monthly dues $+ tax/month) if she can provide some sort of proof of move for our files to the billing company(Ex: utility bill, etc; showing her name and new address)If the client can provide this sometime today or tomorrow we can cancel her out immediately and get her a refunded check in the mail asap. I called the client today on May 18th at 11:am and left a voice mail asking her to call back to provide this proof to the billing companyPlease let me know if there is any further questions or concerns regarding this account.Thank you,*** ***Johnny's Fit Club
Hello ***, Our General Manager will be in contact today and we have authorized this as your final payment for the balance owedEverything is set up under your account to receive final payment of $for personal training contract #***. Thank you, and have a great day! Johnnny
From: *** *** Sent: Saturday, August 12, 10:AMSubject: Re: You have a new message from the Revdex.comI was never notified by the Revdex.com that the company responded. I DID pay the feeMore than once via the auto draft They are stealing my money and it seems the Revdex.com is one sided as they don't notify me when the company responds Can you say "odd"***Sent from my iPhone
We have tried to work with this clientShe is unwilling to come in and fill out any cancel paperwork at anytime, w/o a utility bill or valid proof of move this is our policyAnd everything is outlined in her signed agreement that was filled out March of We do not do cancellations over the phone or via emailShe must sign for the cancellation and pay her cancel feeAt this time we are willing to waive the cancel fee of $if she comes in this month and signs the cancel formThis is the only way I can cancel this membership out w/o the proof of move and avoiding the $cancel feeMy billing department will not accept it without one of these two things (proof of move or the original signed cancel form)I have approval to waive your fee to try to rectify this situationI hope this finds you wellI've also attached your agreement for reviewEverything that she signed was agreed to at point of enrollmentThank you
We have reviewed thisOn any personal training agreement of this value, we require two separate contracts filled out at point of enrollmentOne being a manual copy that the client fills out on site for the terms and conditions of the agreement (attached), and another digital copy that the client
signs and receives via email as a PDF copyBoth of those contracts are attached regarding this term of agreement and total payments have been made on this account leaving a total of payments of $or a balance of $If the client is willing to call in by 3/5/to settle at $We are willing to remove any late fees and let her out of the remaining $These sessions will also be credited for her to use or gift to someone of her choicePlease advise on how you would like to proceed with a date and a time and I will handle this personallyThank you. JOhnny
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received the refund on March 10th
Sincerely,
*** ***
On October 15th we sent out a courtesy email to
everyone as a reminder that the club maintenance fee will be coming in November
Every membership agreement directly mentions the annual fee in November, and each
member agrees to this annual fee as a condition of their membership
Marsha’s
agreement is attached with her signature and the policies highlighted in
yellow.The maintenance fee is set to different dates depending on
when the member signed up, some are due on the 1st, some on the 15th and some
on the 25th of November We do not state
a certain date in the mass email because not all members have their fees on the
***e dateBecause we are a 24/facility our gym gets a lot of wear and tear,
the maintenance fee goes directly back into the club for repairs as well as new
equipmentIn response to the reminder email our inbox was flooded the next few
days with emails from forgetful members either saying thank you for the
reminder, suggestions on what they wanted the fee to go towards, or that they
are refusing to pay the maintenance fee Due to the overwhelming amount of replies we
have been behind on correspondence but have been working as quickly as possible
to stay on top of communication with our members.*** emailed on the
17th, not the 15th, then again on the 19th that she wished to cancel her membership
and to please forward the forms to herThe emails are attachedHer
email was responded to on the 19th stating that we are unable to do
the cancellation via email, as has always been our company’s policyWe would
gladly speak to her about her accountUnknown to the staff member helping with
the incoming emails *** was in earlier that dayEvery member comes in to
fill out a cancellation form as their day notice*** gave her day notice in person on the 19th to *** our District Manager, there is no *** employed by us, but we are
willing to override company policy and accept her email from the 17th as her day noticeWhatever dues fall within the day period are the last
dues that the member owes to the gymThe maintenance fee of $due on
11/15/as well as her last payment of $due on 11/8/fall within that
daysBoth of these payments still fall within the day period beginning on
the 17th*** has been a member since with her maintenance
fee being due on the 15th each year so there should be no surprise
on what date her fee fallsCancellation is finalized once the fees are paidSince
*** refused to pay what dues fall within her days her membership was not
cancelled by *** and the cancellation paperwork would not be valid if she had
filled it out.We encourage our
members to use their gym memberships as much as possible so it is unfortunate
that Mrs*** did not use her membership, however it does not change the
fact that the maintenance fee falls within the day period of her taking
initiative to cancel her membership*** can definitely come in and cancel
her account anytime, but like any other member she has to fulfill her day
notice
Hello Mrs***,
We have currently reviewed your account and so you can catch up on sessions we have froze your training payments for months so you may catch up on those sessions before you pay againYou will not have another scheduled payment until 7/2/In the meantime if
you could set up a time to meet with your trainer to catch up we will update everything in our system so you can start training againAlso, we will be issuing a month bill credit on your memberships duesWe will have someone in contact today to set up your next appointmentAttached is a copy of the agreement for your recordsThank you!
Dear *** ***After reviewing complaint ID #***, we have authorized to close her boot camp account as to what she understood it was for. We do not accept "he said/she said" excuses and if the fault lies on our end, we will grant her her wishEvery membership does state that the
agreement will automatically roll over into auto-renew and will be discontinued by written consent with a cancellation formUnfortunately, none of this played out as policy requires but in the absence of certain documentation, we must abide by the customer in this given situation. We apologize on our part for any unnecessary frustration but our team at Fit Club, but all of our staff must follow the policy and our team was just doing their job by following policy and procedure as required by the company! She will need to call in to our front desk and pay her husband and daughter's final payment as she stated and we will cancel out her boot camp membership with no further paymentsPlease let me know if there is any further information or questions in regard to this accountThank you.Sincerely,*** ***Johnny's Fit Club Fitness
After reviewing this and meeting with management we did not receive a letter via certified mail within days of sign up to justify that this member in fact wanted to cancel her accountMy general manager just spoke with her (2/13/at 4pm), and she said she would produce a receipt for the
certified mail proofIf that is emailed and it falls within the days (end of business day on January 4th would of been the last day), then we will refund in full and cancel w/o penalty per contractual obligationsWe hope this finds you well and we look forward to receiving that receipt of certified mail proof so we can close this case and move forwardThank you! Johnny
Subject: Hello I'm am trying to get my case settledI was told to contact you with my response. My response to the claim is I would like to pay the $Please let me what what my next step isThanks ***
*** First off we would like to apologize for how you felt you were treated by the past staff! That was a period of time where we were training a lot of new staff, but that does not excuse itWe do have your cancellation paperwork on file that you signed and filled out for us on 10/18/You
are correct on your day noticeHowever, as the paperwork shows, whatever payments fall within the days of your cancellation would be your last payments dueOn your cancellation form it states you did not pay on the day you cancelled, but that you were set to cancel on 11/30/15, after your payments were supposed to go throughFor your account those last payments were in November for due on 11/15/as well as the annual maintenance fee of $also due on 11/15/as your last payments. It shows in our system your account was set to cancel after those two invoices got paidUnfortunately your last payments did not go through which is why you received calls and emails trying to update your payment informationFor unpaid invoices we have a day grace period where members can call in and update card information or change billing dates before a late fee gets addedThis is the reason it shows on your letter that you owe more than just the 15.59+25=Because you were a great member with us, we will waive those late fees for you, so just the is what you owe to get this taken care of for youSorry again for any confusing communication you have had with us in the past, we would like to taken care of this for you as soon as possible
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Please provide the following mailing address to the business:
*** ** *** *** *** *** ***
Complaint: ***
I am rejecting this response because: That sure sounds like a contractYou already didn't charge me the cancelation fee, so thanks for thatI don't appreciate that your company called my landlord before I moved in and questioned whether I lived there; that was rather distasteful and presented me as potentially untrustworthy to the owner of the propertyPlease don't meddle in my personal life. Cheers,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***
I am rejecting this response because:I received a check for $322.00, but that amount does not fully cover the costs I have incurred due to your errorI requested $332.81, and your response said that my request for refund was approved, so I expected to receive the amount I requestedIt is short by $Please send the remaining amount and this issue will be resolved
Sincerely,
*** ***
Revdex.com:My wife was informed yesterday that we were charged another months membership along with the cancellation feeThe response indicates the fee was wavedI was looking to have the last few membership payments reversed but this evens outTo ***, it is not the fee that bothers me, it is the difficulty in needing to go to your location, when more often than not there is nobody at the front deskYour contract does not state that cancellations must be done in personYour website does not state that cancellations must be done in personEvery complaint against you is about this issue and poor customer service and your response is to threaten a lawsuit? Nothing needs to change, I am just glad to be done with itThank you
I am one of the owners and had met *** outside of our gym approximately weeks ago. During the course of that conversation he had mentioned that he was homeless and was living in his vehicle moving from parking lot to parking lot. He had also mentioned to me that the police had
chased him out of I beleive the parking lot across the street and was now in our parking lot in front of my gym. Initially that did not bother me, and addtionally at that time we were looking for someone to waive a sign on the street for advertising and thought that I could help him earn some income to help him out. He had a positive response at that point and we would visit further about employment. During the course of the next week or so, my manager *** had received several complaints (I believe total) from members as well as *** having conversations with other business owners in the complex and the general consensus was they were not very pleased with *** living in the parking lot. (Don't know if that is legal or not in a privately owned parking lot) We have a large demographic of females of all ages and since we are hour access, it was making our members uncomfortable/nervous during hours when it was dark, and if/when they were coming and going to the gym alone and working out alone in the gym as well. *** was going to work for us waving the sign for advertising and *** had requested he fill out the proper employee paperwork so we could pay him. When he actually worked, it was only one hour shift for us and he complained it was too hot and he did not want to continue to work. There were multiple conversations between *** and *** about him getting paid, *** had repeatedly told him we could not pay him with out the proper paperwork for taxes, payroll etcand at this time still has not filled out the paperwork, stating he didn't want to show any income for some reason??? I am not sure why he would think I would be offended if he didn't want to work and actually try and make money and be a contributing member of society, but that is his business and we actually have employed a young man that has a mental disability and is working out just fine. At this point, I feel for the comfort level and safety of our business and members that we part ways with *** as a member. He has been a member since 4-27-and the dues are per month. His account was debited on 5-6-and 6-6-and my manager *** has actually refunded his debit card months of premium versus 2 (that were debited) even though he has been using our facility during that time. I feel it was overly fair to refund him for months of dues when he was only a memeber for just over month. I hope that this will resolve the issue and be put to rest. Here at Johnny's Fitclub we try to help out people that are not as fortunate as us whether it is employment or donations and unfortunately this time it didn't work out. Please let me know if there is any other questions you have. *** *** *** or ###-###-####. Thank you for your time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I will not accept this offerI did not intend to purchase trainingThey took advantage of me due to my cognitive impairmentWhen I went back to them I asked to downgrade to my original request, but the manager would not accommodate meHe was only interested in the moneyThis organization is not interested in helping meThey would not even accept the certified letter from me that included the letter from my rheumatologist stating that I have brain fogThey have taken advantage of me the way they have taken advantage of othersI would never be able to trust them with my healthI am requesting the Revdex.com to tell me what I should do now
Complaint: ***
I am rejecting this response because:I never emailed that I moved to CanadaI emailed that when they tried to call me back in September and Could not reach me is because I am in Canada for workThey know that I am a flight attendant and I cant just attend to calls right away*** *** asked for a utility bill to verify that I am out of our service range and I promptly provided them with my hotel bill and reiterate to process my cancellation of membership and dispute for chargeI never heard back from Johnny's Fitness and I was hopeful that my request was processedUntil this October while Im in Manila Philippines, I got another charge for membership feeI emailed them again to dispute the membership as Ive been trying to cancel my account since AugustIt is just in October when I got back to the US that Ms *** had time to finally work on my requestI called her on October and she insisted that I pay the cancellation fee but I told her that I will only allow her to process that if they reimburse the charges for Sept and OctShe agreed on the phoneNow she's saying that she did notI think it is very inconsiderate of her to practically tell me that Im lyingWhy would I just let them take my $and $when I have been requesting to cancel my member since AugustGiven that there's a dispute on my account, the most logical process should be to freeze my account and not charge me with monthlyfeesIhave provided them what they needed but I never heard back from themThey kept charging when they have received my cancellation requestIt's a month to month membershipThey have a member that is currently in India and is not being charge of the membership because she's out of the countryThey should have done the same when I requested for my membership cancellation.I have kept all the email thread from August up to this dateAnd you will see that it's only this October that they finally harassing me asking for payments.
Sincerely,
*** ** *** ***
Dear *** ***We have received complaint ID# ***We have looked into the account and researched our emails for a paper trail, tracing back to January. Our member was in a month agreement, purchased on May 1, 2014, as shown in my attachment of her agreementProof of move is part
of our policy which is stated in the legal binding agreement, along with a written form of our cancellation agreement showing signatures on both parties endsWe show our member did make initial contact in January to cancel due to move and we have an email trail showing we responded in March with the cancellation formManagement was informed to call client back in January to inform the client that we needed our written form filled out, a day notice, ,and a document verifying her new address.We are willing to refund the client for months period, for the total of $(monthly dues $+ tax/month) if she can provide some sort of proof of move for our files to the billing company(Ex: utility bill, etc; showing her name and new address)If the client can provide this sometime today or tomorrow we can cancel her out immediately and get her a refunded check in the mail asap. I called the client today on May 18th at 11:am and left a voice mail asking her to call back to provide this proof to the billing companyPlease let me know if there is any further questions or concerns regarding this account.Thank you,*** ***Johnny's Fit Club
Hello ***, Our General Manager will be in contact today and we have authorized this as your final payment for the balance owedEverything is set up under your account to receive final payment of $for personal training contract #***. Thank you, and have a great day! Johnnny
From: *** *** Sent: Saturday, August 12, 10:AMSubject: Re: You have a new message from the Revdex.comI was never notified by the Revdex.com that the company responded. I DID pay the feeMore than once via the auto draft They are stealing my money and it seems the Revdex.com is one sided as they don't notify me when the company responds Can you say "odd"***Sent from my iPhone
We have tried to work with this clientShe is unwilling to come in and fill out any cancel paperwork at anytime, w/o a utility bill or valid proof of move this is our policyAnd everything is outlined in her signed agreement that was filled out March of We do not do cancellations over the phone or via emailShe must sign for the cancellation and pay her cancel feeAt this time we are willing to waive the cancel fee of $if she comes in this month and signs the cancel formThis is the only way I can cancel this membership out w/o the proof of move and avoiding the $cancel feeMy billing department will not accept it without one of these two things (proof of move or the original signed cancel form)I have approval to waive your fee to try to rectify this situationI hope this finds you wellI've also attached your agreement for reviewEverything that she signed was agreed to at point of enrollmentThank you
We have reviewed thisOn any personal training agreement of this value, we require two separate contracts filled out at point of enrollmentOne being a manual copy that the client fills out on site for the terms and conditions of the agreement (attached), and another digital copy that the client
signs and receives via email as a PDF copyBoth of those contracts are attached regarding this term of agreement and total payments have been made on this account leaving a total of payments of $or a balance of $If the client is willing to call in by 3/5/to settle at $We are willing to remove any late fees and let her out of the remaining $These sessions will also be credited for her to use or gift to someone of her choicePlease advise on how you would like to proceed with a date and a time and I will handle this personallyThank you. JOhnny
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received the refund on March 10th
Sincerely,
*** ***
On October 15th we sent out a courtesy email to
everyone as a reminder that the club maintenance fee will be coming in November
Every membership agreement directly mentions the annual fee in November, and each
member agrees to this annual fee as a condition of their membership
Marsha’s
agreement is attached with her signature and the policies highlighted in
yellow.The maintenance fee is set to different dates depending on
when the member signed up, some are due on the 1st, some on the 15th and some
on the 25th of November We do not state
a certain date in the mass email because not all members have their fees on the
***e dateBecause we are a 24/facility our gym gets a lot of wear and tear,
the maintenance fee goes directly back into the club for repairs as well as new
equipmentIn response to the reminder email our inbox was flooded the next few
days with emails from forgetful members either saying thank you for the
reminder, suggestions on what they wanted the fee to go towards, or that they
are refusing to pay the maintenance fee Due to the overwhelming amount of replies we
have been behind on correspondence but have been working as quickly as possible
to stay on top of communication with our members.*** emailed on the
17th, not the 15th, then again on the 19th that she wished to cancel her membership
and to please forward the forms to herThe emails are attachedHer
email was responded to on the 19th stating that we are unable to do
the cancellation via email, as has always been our company’s policyWe would
gladly speak to her about her accountUnknown to the staff member helping with
the incoming emails *** was in earlier that dayEvery member comes in to
fill out a cancellation form as their day notice*** gave her day notice in person on the 19th to *** our District Manager, there is no *** employed by us, but we are
willing to override company policy and accept her email from the 17th as her day noticeWhatever dues fall within the day period are the last
dues that the member owes to the gymThe maintenance fee of $due on
11/15/as well as her last payment of $due on 11/8/fall within that
daysBoth of these payments still fall within the day period beginning on
the 17th*** has been a member since with her maintenance
fee being due on the 15th each year so there should be no surprise
on what date her fee fallsCancellation is finalized once the fees are paidSince
*** refused to pay what dues fall within her days her membership was not
cancelled by *** and the cancellation paperwork would not be valid if she had
filled it out.We encourage our
members to use their gym memberships as much as possible so it is unfortunate
that Mrs*** did not use her membership, however it does not change the
fact that the maintenance fee falls within the day period of her taking
initiative to cancel her membership*** can definitely come in and cancel
her account anytime, but like any other member she has to fulfill her day
notice
Hello Mrs***,
We have currently reviewed your account and so you can catch up on sessions we have froze your training payments for months so you may catch up on those sessions before you pay againYou will not have another scheduled payment until 7/2/In the meantime if
you could set up a time to meet with your trainer to catch up we will update everything in our system so you can start training againAlso, we will be issuing a month bill credit on your memberships duesWe will have someone in contact today to set up your next appointmentAttached is a copy of the agreement for your recordsThank you!
Dear *** ***After reviewing complaint ID #***, we have authorized to close her boot camp account as to what she understood it was for. We do not accept "he said/she said" excuses and if the fault lies on our end, we will grant her her wishEvery membership does state that the
agreement will automatically roll over into auto-renew and will be discontinued by written consent with a cancellation formUnfortunately, none of this played out as policy requires but in the absence of certain documentation, we must abide by the customer in this given situation. We apologize on our part for any unnecessary frustration but our team at Fit Club, but all of our staff must follow the policy and our team was just doing their job by following policy and procedure as required by the company! She will need to call in to our front desk and pay her husband and daughter's final payment as she stated and we will cancel out her boot camp membership with no further paymentsPlease let me know if there is any further information or questions in regard to this accountThank you.Sincerely,*** ***Johnny's Fit Club Fitness
After reviewing this and meeting with management we did not receive a letter via certified mail within days of sign up to justify that this member in fact wanted to cancel her accountMy general manager just spoke with her (2/13/at 4pm), and she said she would produce a receipt for the
certified mail proofIf that is emailed and it falls within the days (end of business day on January 4th would of been the last day), then we will refund in full and cancel w/o penalty per contractual obligationsWe hope this finds you well and we look forward to receiving that receipt of certified mail proof so we can close this case and move forwardThank you! Johnny
Subject: Hello I'm am trying to get my case settledI was told to contact you with my response. My response to the claim is I would like to pay the $Please let me what what my next step isThanks ***
*** First off we would like to apologize for how you felt you were treated by the past staff! That was a period of time where we were training a lot of new staff, but that does not excuse itWe do have your cancellation paperwork on file that you signed and filled out for us on 10/18/You
are correct on your day noticeHowever, as the paperwork shows, whatever payments fall within the days of your cancellation would be your last payments dueOn your cancellation form it states you did not pay on the day you cancelled, but that you were set to cancel on 11/30/15, after your payments were supposed to go throughFor your account those last payments were in November for due on 11/15/as well as the annual maintenance fee of $also due on 11/15/as your last payments. It shows in our system your account was set to cancel after those two invoices got paidUnfortunately your last payments did not go through which is why you received calls and emails trying to update your payment informationFor unpaid invoices we have a day grace period where members can call in and update card information or change billing dates before a late fee gets addedThis is the reason it shows on your letter that you owe more than just the 15.59+25=Because you were a great member with us, we will waive those late fees for you, so just the is what you owe to get this taken care of for youSorry again for any confusing communication you have had with us in the past, we would like to taken care of this for you as soon as possible
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Please provide the following mailing address to the business:
*** ** *** *** *** *** ***
Complaint: ***
I am rejecting this response because: That sure sounds like a contractYou already didn't charge me the cancelation fee, so thanks for thatI don't appreciate that your company called my landlord before I moved in and questioned whether I lived there; that was rather distasteful and presented me as potentially untrustworthy to the owner of the propertyPlease don't meddle in my personal life. Cheers,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Complaint: ***
I am rejecting this response because:I received a check for $322.00, but that amount does not fully cover the costs I have incurred due to your errorI requested $332.81, and your response said that my request for refund was approved, so I expected to receive the amount I requestedIt is short by $Please send the remaining amount and this issue will be resolved
Sincerely,
*** ***
Revdex.com:My wife was informed yesterday that we were charged another months membership along with the cancellation feeThe response indicates the fee was wavedI was looking to have the last few membership payments reversed but this evens outTo ***, it is not the fee that bothers me, it is the difficulty in needing to go to your location, when more often than not there is nobody at the front deskYour contract does not state that cancellations must be done in personYour website does not state that cancellations must be done in personEvery complaint against you is about this issue and poor customer service and your response is to threaten a lawsuit? Nothing needs to change, I am just glad to be done with itThank you
I am one of the owners and had met *** outside of our gym approximately weeks ago. During the course of that conversation he had mentioned that he was homeless and was living in his vehicle moving from parking lot to parking lot. He had also mentioned to me that the police had
chased him out of I beleive the parking lot across the street and was now in our parking lot in front of my gym. Initially that did not bother me, and addtionally at that time we were looking for someone to waive a sign on the street for advertising and thought that I could help him earn some income to help him out. He had a positive response at that point and we would visit further about employment. During the course of the next week or so, my manager *** had received several complaints (I believe total) from members as well as *** having conversations with other business owners in the complex and the general consensus was they were not very pleased with *** living in the parking lot. (Don't know if that is legal or not in a privately owned parking lot) We have a large demographic of females of all ages and since we are hour access, it was making our members uncomfortable/nervous during hours when it was dark, and if/when they were coming and going to the gym alone and working out alone in the gym as well. *** was going to work for us waving the sign for advertising and *** had requested he fill out the proper employee paperwork so we could pay him. When he actually worked, it was only one hour shift for us and he complained it was too hot and he did not want to continue to work. There were multiple conversations between *** and *** about him getting paid, *** had repeatedly told him we could not pay him with out the proper paperwork for taxes, payroll etcand at this time still has not filled out the paperwork, stating he didn't want to show any income for some reason??? I am not sure why he would think I would be offended if he didn't want to work and actually try and make money and be a contributing member of society, but that is his business and we actually have employed a young man that has a mental disability and is working out just fine. At this point, I feel for the comfort level and safety of our business and members that we part ways with *** as a member. He has been a member since 4-27-and the dues are per month. His account was debited on 5-6-and 6-6-and my manager *** has actually refunded his debit card months of premium versus 2 (that were debited) even though he has been using our facility during that time. I feel it was overly fair to refund him for months of dues when he was only a memeber for just over month. I hope that this will resolve the issue and be put to rest. Here at Johnny's Fitclub we try to help out people that are not as fortunate as us whether it is employment or donations and unfortunately this time it didn't work out. Please let me know if there is any other questions you have. *** *** *** or ###-###-####. Thank you for your time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I will not accept this offerI did not intend to purchase trainingThey took advantage of me due to my cognitive impairmentWhen I went back to them I asked to downgrade to my original request, but the manager would not accommodate meHe was only interested in the moneyThis organization is not interested in helping meThey would not even accept the certified letter from me that included the letter from my rheumatologist stating that I have brain fogThey have taken advantage of me the way they have taken advantage of othersI would never be able to trust them with my healthI am requesting the Revdex.com to tell me what I should do now