Johnson Heating | Cooling | Plumbing Reviews (%countItem)
Johnson Heating | Cooling | Plumbing Rating
Address: 555 Industrial Dr Ste 100, Franklin, Indiana, United States, 46131-9615
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Very professional and courteous. He is respectful and informative. I bought the yearly membership.
Johnson and it's staff and service techs always provide fast responsive and efficient service. Service personnel are knowledgeable and their trucks are well stocked with needed parts.
was very professional. He arrived timely and called when he was on his way. He kept me informed throughout the process. Great service person/company.
As always. Prompt and very professional.
E was hands down the best service technician I have ever delt with period. He was very kind and explained what needed fixed so I could understand. Will request *** from now on!!!!!!!
Very straight forward and honest, didn't try to push us on things we didn't need
Thank you for the nice review. If you need anything in the future please let us know and we will be happy to assist.
real professional quick service. a/c was repaired on the spot. five stars.
Had to have my A/C repaired during one of the hotter periods in July. Repairman arrived at my home at time promised. Diagnosed problem as: 1)Starter Capacitor on compressor motor gone bad, and 2) Low feron....almost empty. Capacitor was replaced and feron added to system. Total cost was $597 and change. Although higher than I thought it should be, was happy to have my A/C badk and running. However, that feeling was short lived. During the night woke up due to higher than normal indoor temp. Checked thermostat...indoor temperature started going back up during the night. Next morning had to call Johnson Heating and Cooling back. Advised them still had a problem with the A/C...still not working correctly. The sent out the same repairman I had the day before. He indicated I still had a feron leak in the system. Within 15 minutes he located a 'suspicious' cut in one of the copper lines going into the furnace. Re-blazed the cut and solved the feron leak problem. Did not charge for this repair. A/C now (as of 7/8/19) working correctly.
The reason for my rating is two fold: 1) the high initial cost of the first repair. I was told my system is older and uses a feron gas that is no longer manufactured. 2) I was charged for a Service club membership which provided the benefit 'free' maintenance for 1 year (which I would have turned down had I understood that this service club was not free). In short the 'club membership and the feron represented $215 and $254, respectively, of the $597.00 total bill
We hate to hear our technician missed the leak in your system. Although we do our best to make sure everything is perfect on the first visit, sometimes we will miss something when the system has multiple issues. It is good to hear we were able to get back the next day and get your cooling working again at no additional charge. We are sorry you felt the price was not where it should be. The club membership not only gets your HVAC system cleaned and inspected twice a year, it also gets you discounts on repairs, the service call, and priority service 24 hours a day 7 days a week. If you are not happy with your club membership, or would like to discuss the benefits, please call us at 317-881-7738. Our club members our part of the Johnson family and should always be happy with the benefits they receive.
Courteous and respectful service on AC today . spring check-up on unit. needed a bit of freon
to bring it back into proper range. Robert explained everything well ... great service...
worked really well with my scheduling. *** C July 3, 2019
J came to our house on Saturday June 29 when temp was 90 and our AC was out. He quickly found our problem and corrected it.
Just had ***r for spring check up. Johnson H&C has many good technicians and *** is one of the best I've had for service. I think he did a better cleaning job than most technicians I've had in the past. Friendly and explained everything he was doing. I hope to get him back for the fall service. *** J
They were very professional and did a great job
As usual a professional and courteous!
took care of the AC units and answered all my questions. He was very considerate of our pets and closing gates. I found him to be thoughtful and very patient. I do appreciate all the time that he spent taking care to do things orderly.
Thanks very much for your kindness as it is very much appreciated in a way too busy world
Always courteous and on time. Very easy to deal with from first call to end of job.
Just had annual a/c tune-up by Bob. Very professional and respectful of space. Offered additional options with no pressure. Would definitely recommend service.
Johnson Heating and Cooling came to the rescue when out AC unit was not working correctly. They were frank and honest about our situation which was a relief after dealing with another company who tried to mask the problem we had.
Everyone was friendly, very informative and helpful. The crew arrived on time and did not leave until everything was back in place and working as well or better then when they got here.
I’m so grateful to this team and will certainly call them again if we have to need to.
Thank you for the great review D. We are happy to hear we could take care of all your HVAC needs and look forward to working with you in the future.
Excellent customer care and overall good experience with techs
and his apprentice *** did a great job in every way in repairing my septic pipe. They knew what they were doing, were professional and great to be around. The projectvwas a hard one, but they completed to perfection. A+, 5-star experience!
Had Spring tuneup on our AC unit for the first time today. *** contacted me when he was on his way and was prompt & friendly.
Very pleased with the service.