Johnson's Home Maintenance, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We
sincerely apologize for this customer's negative experience with Global
Industrial, and are actively working to correct this complaint.  This order was credited in full on March **, 2016.  Please reference credit memo [redacted] in the amount of $936.38.  The credit was applied...

back to the customer's credit card bank on March **, 2016.  If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again. Sincerely, Carolyn G[redacted]Global Industrial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have previously filed complaint number [redacted]. The outcome was the legal dept said a refund was being issued. This was far short of the truth. A refund was issued which was $1154.02 short of what was owed. I am again asking the Revdex.com to look in to the business practices. They have 100% negative and an A+ rating????? Refund in full plus the $993.56 for return of the first return cost. Lower the rating on the company.

A credit was issued in the amount of $570.29 today (Sept *, 2016) for [redacted] and [redacted] as these were delivered to the wrong address by [redacted] and the customer never received them.  This credit is being applied back to the credit card used at the time of purchase.  Please allow 3 to 5...

business days for the credit to post.  If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.Sincerely, Carolyn G[redacted]Global Industrial

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint.  At this time, we are waiting for the supplier to provide us with a return authorization.  Once we receive the authorization, we will make arrangements...

for the unit to be returned and the customer credited.  If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.   Sincerely, Carolyn G[redacted]Global Industrial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We apologize for any miscommunication there may have been. However, the customer did get credit for both orders; he was given a full credit for one order and the second order was less a restocking fee and return freight charges as the customer ordered the same exact product again. The customer does not understand the product which we believe is a big part of the problem. We have unsuccessfully tried reaching out to the customer to further explain this to him. He is due no further credit from this incident.  Global Industrial Tell us why here...

We sincerely apologize for any inconvenience caused to the customer. We are currently working with the customer to obtain pictures so that we can review the issue at hand. We should have an update shortly.

We sincerely apologize to [redacted] for the negative experience she had with this transaction.  According to our records, Order [redacted] was placed on our website; the customer did select inside delivery at time of order however this is only over the threshold hold, and is advertised as...

such. When the customer places an order and gets to the shipping section there are specific details as to what is covered for each additional service. Delivery to the [redacted] floor of a building is beyond the simple threshold standards of inside delivery.As the delivery was not able to be made, Global Industrial is making arrangements to have the order returned and the customer will be given full credit upon return. Global Industrial  has a longstanding service commitment to our customers and their satisfaction is very important to us. We hope this resolves your  concerns.  Best regards,Global Industrial/SystemaxLegal Department

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint.  When this issue first surfaced, we explained to the customer that the price was per each chair and not $80.85 for a pack of four chairs.  We gave the...

customer a $1885.75 discount on May *, and advised him that he would need to order the balance of the chairs with the sales rep.  This credit was applied back to the customer's credit card on May **.If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again. Sincerely, Carolyn G[redacted] Global Industrial

We are very sorry for the negative experience [redacted] had with Global Industrial. On September **, 2015, our customer service representative emailed [redacted] return paperwork and called her to ensure it was received. [redacted] confirmed she received and understood the return...

policy and procedure. Once returned, full credit will be issued back to the customer. We hope this issue has been resolved to the customer's full satisfaction.  Thank you,Global IndustrialLegal Department

On April **, 2015, our customer service rep reached out to the customer and assured her that we are a reputable company.  We are actively working to resolve her inquiry and will continue until it is fully resolved.

We are very sorry for the negative experience [redacted] had with Global Industrial. Our customer service did not speak to Julie, but with Igor on September  **, and he was advised that credit would be applied back to the customer's credirt card. Since then, the customer was...

credited the full purchase amount of $2405.41. We hope this resolves the customer's complaint. Thank you,Global Industrial Legal Department

Dear [redacted], Please disregard any invoice you have previously received. On October **, 2015 our customer service department issued a full credit towards the invoice. The account is currently at zero balance. If at any you encounter any further issues, please do not hesitate to reach out to...

us.Thank you,Global IndustrialLegal Department

We regret any inconvenience the customer has experienced with Global Industrial due to his recent purchase.  As such, a replacement was processed on July [redacted] and shipped on July [redacted]. The customer was contacted on July [redacted] to let him know that we were processing a replacement as he had...

requested.

We are very sorry to hear that [redacted] was dissatisfied with her purchase. A few weeks back, we sent her parts and followed up to ensure she received them. When our customer service department reached out her, she claimed that she was missing additional parts that she had not disclosed...

previously and in the middle of the conversation she hung up on us. This is her third complaint with Global Industrial since  September. We have attempted to assist the customer each time and each time the customer’s desired settlement has been unreasonable and it does not fall within our company policy.  Since the last complaint,  there were several replacements processed and shipped to this customer. We believe the customer to be satisfied at this time as we have not heard back since last communication.  If there’s any way we can further assist her, we would be happy to do so. Thank you,Legal Department

We sincerely
apologize to our customer for the inconvenience he had with this item. On
July [redacted] a full credit was issued for the full purchase in the
amount of $3545.70, and was applied back to customers credit card used at time
of purchase. We have also filed a claim with the...

carrier as they are at fault
here. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint.  A request has been forwarded to management in our Outbound Sales department, so that the customer's account can be unflagged and the customer no longer...

called.  If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.
Sincerely,
Carolyn G[redacted] Global Industrial

Thank you for taking time to contact us to explain the issues you have encountered recently. Our Customer Service team has reviewed your complaint and has addressed the issue with the appropriate manager and individual. We confirm that all future communication with you, the customer, will...

ceases effective immediately. Please do not hesitate to contact us should any issues arise. Thank you,Global IndustrialLegal Department