Johnson's Home Maintenance, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The Chair Packaging was torn upon arival therefore it was not possible to dissasamble the chair and packaged it back.  When Chair was put together there was a part which we could not install.  Seems like from another chair or should have been different part.  I Tried Posting 2 reviews on the website and both was deleted/ignored.  The Botton Part I am asking for at least partial refund. Sincerely[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Svetlana Vaynapel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
It should have NEVER went on this long nor should I have had to resort to the Revdex.com for it's resolution.  I have used this company since the mid 1990s without a problem before.
Sincerely,
[redacted]

Revdex.com:Please offer my apologies to the business. After they said they could not find record of my having purchased the replacement hose, I went to find that transaction in my records. I discovered that I had purchased the replacement from Eccotemp. Global Industrial has completely done right in this issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are very sorry for the confusion caused by our website. The website has not been corrected and now shows these as priced per each. We credited the customer the full purchase in the amount of $1.52 on October 2015. We followed up with the customer on October **, 2015 and there appears to be no...

further issues.
Please do not hesitate to reach out to us again should there be any further questions or concerns.
Thank you,Global IndustrialLegal Department

We are very sorry for any inconvenience this may have cause. We will process this refund immediately. The customer should be able to confirm it with [redacted] within 1 to 3 business days.Thank you,Johanna M[redacted]Legal Department

The customer was refunded $111.95 on August **, 2017 to his credit card used at the time of purchase. Thank you for your patience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are very sorry for the negative experience you had with our Company. You (the customer) have not been charged for anything. When the order was initially placed on November **, 2015, your credit card was authorized to ensure it was good for the pruchase amount. We do not/did not bill the...

customer until the merchandise is shipped. You requested the order to be canceled and it was done so accordingly -w e apologize that was not communicated back to you. You may see a hold on the funds with your credit card but that will fall off if it has not already. Thank you so much for your patience while we tried to resolve this issue.
Global Industrial Legal Dept.

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint. The order was entered to ship via [redacted] 2nd day air however due to an error it was shipped [redacted] ground. I have credited the customer back for the difference in...

charges in the amount of $50.66. The credit is being applied back to the credit card used at time of purchase; the customer will need to allow 3 to 5 business days for the credit to post.If there is anything else we can do to accommodate the customer, please don't hesitate to contact us again.
Sincerely,
Carolyn G[redacted] Global Industrial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait to see what happens with my return. The return has been received but no credit has been made to my account.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We sincerely apologize to the customer for the negative experience he had with our company. The customer was provided with a return authorization on August [redacted] and a call tag to ship the product back. The customer said that he is not returning anything until we issue credit. We explained to the...

customer that this is not our normal procedure and once we are able to confirm that the [redacted] has picked up the product, then as a good faith measure we would issue credit, however, the customer still refuses. We kindly ask that the customer ship the product back using the return label and call tag that was provided. Once we see that the product is in transit, we will issue credit immediately.   Thank you, Johanna M[redacted] Global Industrial, Legal Dept.

For this particular complaint, as soon as the customer notified us that something was not right, we reached out to the vendor to obtain a return authorization. We provided the customer with the return authorization and it was returned to the vendor. A credit was issued to the customer for the full...

purchase amount. When the credit was issued, it was issued back to the customer’s account with us and a check refund request was not requested until several days later. The refund check was processed and mailed out to the customer on July [redacted], 2017.  On August [redacted] we verified with our accounting department and were able to confirm that the check had not cleared. That very same day we did a stop payment and overnighted a new check to the customer. We tried reaching out to the customer to make him aware and also confirm the mailing address; however we were told that he was not in the office. Instead, we spoke to the secretary and confirmed the mailing address. The tracking number for the check is [redacted] and was delivered on Friday, August **, 2017.

We are very sorry for any inconvenience caused. Based on the notes in the order and in the complaint, as a good faith measure, we went ahead and credited the customer back for the full purchase amount of $183.97; credit memo [redacted]. The credit is being applied back to the card used at time...

of purchase and the customer will need to allow 3 to 5 days for it to post. Please do not hesitate to contact us again if any other issues should arise.   Thank you, Johanna M[redacted]Legal Department

We apologize for the inconvenience this issue may have caused.  According to our customer service department, the initial order was returned and credited. The second order is in the process of being credited. If credit is not received within one week, please contact us immediately....

Thank you.Legal Department

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint.  Apparently there was a language barrier/miscommunication when the customer placed their order.  The customer ordered the incorrect product;...

what was ordered will not do what it needs to do.  We tried to explain this to the customer but do not believe they understood and still asked to return.  The customer needs to be able to pick up pallets.  They ordered a fork over unit and that does not pick up pallets; they should have ordered an adjustable straddle unit.  The product was returned and the customer was given credit less a refurbish fee.  Total credit was $5271 and this was applied back to the customer’s credit card bank on December [redacted].  If there is anything else we can do to accomodate the customer, please don't hesitate to contact us.Sincerely,  Carolyn G[redacted]Global Industrial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
Global Industrial contacted me and made the situation right by offering to replace the leg FOC. I accept their resolution.Sincerely,
[redacted]

We sincerely apologize for this customer's negative experience with Global Industrial.  The customer was only charged one time. However, the card had 6 additional authorizations. The 6 additional authorizations were canceled and should have fallen off by now. Global only received funds in the...

amount of $1102.26 one time. We do not hold funds, therefore when the customer contacted customer service on August [redacted], we asked the customer to contact their credit card bank directly. Every bank has different rules as to how long funds are held. Additionally, the person filing this Revdex.com compliant is not the card holder so technically we should not be giving him any information. If the charges have not fallen off by now, we kindly ask that the customer reach out to his credit company once again. We are truly sorry for any inconvenience this may have caused and are happy to assist in any way possible.  Thank you,Legal DepartmentGlobal Industrial