Johnson's Home Maintenance, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please ask the business to credit our credit card used for the purchase. Once we receive the refund, we will consider the issue closed.
Sincerely,
[redacted]

Revdex.com:
In reference to complaint ID [redacted], the matter has been resolved.  Apparently the item was shipped using a different [redacted] tracking number than the one provided to me by Global Industries.  Despite the fact that I repeatedly attempted to communicate with someone...

who could tell me the status of my shipment, no one from Global Industries every communicated with me.  While this is incredibly frustrating, I did receive my fan, damage free and, once assembled, in good working order. Why no one from Global Industries bothered to send me an email (especially after telling me that they would) is beyond me.  That action would have clarified this matter and avoided wasting my time trying to track down the shipment.  While their inactions reflect poor customer service, I'm willing to call this complaint resolved because I finally received the item purchased.
Sincerely,
[redacted]

We sincerely apologize for this customer’s negative experience with Global Industrial. Our accounting department has begun the process to apply the credit back to the customer’s card in the amount of $95.95; he must allow 3 to 5 business days for it to post on to his credit card account. If for any...

reason, credit is not received within 10 days, please feel free to contact us again. Thank you, Johanna M[redacted] Global Industrial

We are very sorry for the misundertanding. In hopes to settle this complaint, we would like to offer the customer a refund for the full purchase in the amount of $157.87. Please let us know how to proceed and we will get the credit issued as soon as possible.Thank you,[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We sincerely apologize for this customer's negative experience with Global Industrial, and are actively working to correct this complaint.  As there was no notation of damage at the time of delivery the damage is considered concealed. Concealed damage is damage(s) occurring to the shipment that...

is not discovered until after the shipment has been unpackaged and broken down. Concealed damage is a common occurrence with carriers due to the volume of shipments they try to fit in a single truck. As concealed damage is a common occurrence in the industry there are specific regulations in regards to concealed damage; we by law have five business days from the date of delivery to notify the carrier of concealed damages; which would then allow us to process a claim.
This freight was delivered to the customer clear and complete on November [redacted], 2016; the customer did not call to report damage until December [redacted] 2016.  When the customer called, we explained that due to the time frame that had passed since the date of delivery and when the damage was reported to us that we were not able to file a claim with the carrier. We explained that we could offer them a discount to keep and use as is and would also send missing hardware to them. The missing hardware was shipped to the customer.
I understand the customer’s displeasure however we are not able to send replacement cabinets at no charge. The customer would need to order.
Sincerely, Carolyn G[redacted]Global Industrial