Johnstone Supply

August
7,
*** ***
*** *** ***
*** ** ***
Complaint
ID#***
Dear
*** ***,
On
behalf of N.E.W., please accept this
letter in response to your inquiry filed with the Revdex.com of
Metro Washington DC & Eastern Pennsylvania, under the above referenced file
numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
Your
complaint was filed against *** and forwarded to N.E.Wfor reply
N.E.WCustomer Service Companies, LLC and its member
companies (N.E.W.), is a third-party administrator of extended service
plans, buyer protection services and product support programs that serves more
top consumer electronics retailers than any other provider. N.E.Woffers
retailers and manufacturers innovative, customizable solutions for the delivery
of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer
service. Each call or letter that comes into N.E.Wregarding
concerns or issues relating to our service plan(s) is thoroughly investigated
According to your complaint
filed with the Revdex.com you state the following:
You purchased a TV from *** at a
special price and within two months the TV was brokenA claim was filed with
the product care plan you had purchased for the TVAfter more than three weeks
you were advised the TV could not be repaired and you would be reimbursed for
the purchase price you had paid for the TVIn addition, you state you were
unaware that the terms and conditions of the product care plan provide for
reimbursement not replacement
The
desired resolution listed in your complaint is to receive a replacement TV in
the same brand, a comparable model or an upgraded model
A
review of your service history for the service plan you purchased has been
completedThe research revealed your call to N.E.Won July 2nd for service on your televisionA
box and label were sent to you for shipping your television in for repairThe
television was delivered to N.E.Won
July 8th and parts were orderedAdditional parts needed to be
ordered on July 15th and on July 18th a determination was
made that your television could not be repairedThe reimbursement process was
initiated for you to be paid the purchase price of $
Notations
in your service history reflect you being advised on July 24th that
the reimbursement was forth coming in the form of a gift cardThe gift card
was received on July 25th and you called N.E.Wto advise you preferred a checkN.E.Whonored your request and a check was issued on August 5th
after stop payment was completed for the gift card
A
Resolution Specialist named Leigh Ann spoke with you on August 1, and
offered to send you a complimentary $gift card for added customer
satisfaction for your concernsThe gift card was sent out on August 5,
via *** tracking #***
I
hope this response provides you with the necessary information to close out
this complaint filed against N.E.W
If we can be of further assistance to you regarding this matter, please do not
hesitate to contact me directly at ###-###-####
Regards,
Cynthia R***
SrCompliance Coordinator | ***
P ###-###-#### | F ###-###-#### | www.asurion.com

December 22,
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*** ***
*** *** ***
Salem, OR ***
Case # ***
*** ***,
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
Your complaint filed with the Revdex.com is summarized below
You have been trying to get a tablet replaced for over a monthYou followed the instructions provided and sent your tablet to N.E.WYou have been advised on different occasions that you would be sent a reimbursement in the form of a check or a gift card only to not receive it as expected. Each time you call to request a status update you are provided with different information.
The desired resolution listed in your complaint is to receive a refund of the purchase price and a free extended warranty on your next device
A review of your service history for the replacement plan you purchased has been completedThe research revealed a claim was opened with N.E.WOctober 10, for a tablet registered to *** ***Our system notes indicate on October 13, a replacement *** Premium 7HD 512MB tablet was selected by the customer as the fulfillment method for the claimIt was shipped via *** with the tracking # ***. The *** website indicates it was delivered October 23,
I attempted to reach you by calling the phone number you provided the Revdex.com which is the same number we have registered in our systemI was unable to leave mess***s as a recording indicated your voicemail box has not been set up yet.
Please check with *** to ask if she received the replacement tablet as it was addressed to herIf the tablet was not received as *** indicates, please call me at the phone number below so that we may investigate further
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
Ken P***
Compliance Coordinator
***
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 19,
*** ***
*** *** *** *** ***
Las Vegas, NV ***
Case # ***
*** ***,
On behalf of N.E.W., please accept this letter in response to your inquiry filed
with the Revdex.com of Metro Washington DC & Eastern Pennsylvania,
under the above referenced file numberI would like to offer my apology that
your experience with N.E.Wdid not
meet your expectations
N.E.WCustomer Service
Companies, LLC and its member companies (N.E.W.), is a third-party
administrator of extended service plans, buyer protection services and product
support programs that serves more top consumer electronics retailers than any
other provider. N.E.Woffers retailers and manufacturers
innovative, customizable solutions for the delivery of customer service and
support throughout the product ownership experience
N.E.Wstrives to provide
world class customer service. Each call or letter that comes into N.E.W
regarding concerns or issues relating to our service plan(s) is thoroughly investigated
According to your complaint filed with the Revdex.com, you
purchased a tablet from *** with an extended protection plan administered by
AsurionAfter the screen cracked you attempted to submit a claim online
unsuccessfully, receiving error messagesYou called to submit the claim and
were advised the Plan did not cover tablets.
The desired resolution listed in
your complaint is to be provided an *** gift card for the purchase price
amount so you can replace the device
A review of your service history
for the replacement plan you purchased has been completedThe research
confirmed you contacted N.E.WApril
28, to submit a claim for your tablet.
The system rejected the claim after it did not recognize the Plan information
that was entered. Follow up notes state
the Plan that you purchased was for electronics when the Plan purchased should
have been for tablets. Additional notes
indicate the correct Plan was manually created for you after your initial
attempt to submit a claimI sent an e-mail to you May 12, with contact
information for a Resolution Specialist who has agreed to assist youYou replied that you have been out of town but
would follow up as soon as possible once you are able
I hope this response provides you
with the necessary information to close out this complaint filed against N.E.W
If we can be of further assistance
to you regarding this matter, please do not hesitate to contact me directly at
###-###-####
Regards,
Ken P***
Compliance Coordinator | ***@asurion.com
Phone ###-###-#### | Fax
###-###-#### | www.asurion.com
Grassmere Park | Suite |
Nashville, TN
***data>

May 19,
face="Times New Roman">
*** ** ***
*** *** *** ***
*** ***
Redmond, WA ***
Complaint ID#***
Dear *** ***,
On
behalf of N.E.W., please accept this
letter in response to your inquiry filed with the Revdex.com of
Metro Washington DC & Eastern Pennsylvania, under the above referenced file
numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member
companies (N.E.W.), is a third-party administrator of extended service
plans, buyer protection services and product support programs that serves more
top consumer electronics retailers than any other provider. N.E.Woffers
retailers and manufacturers innovative, customizable solutions for the delivery
of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer
service. Each call or letter that comes into N.E.Wregarding
concerns or issues relating to our service plan(s) is thoroughly investigated
According to your complaint
filed with the Revdex.com you state the following:
“I had purchased a *** Multifunction
Chair from *** store on 07/29/for $149.99, and also purchased a
warranty with it in regards to cover years of service/replacement for $
About a week or so ago, one of the legs of the chair had completely
snapped/cracked resulting in the chair to no longer sit upright properly and/or
be stable in itI had dug out my warranty, contacted the agency, sent over
pictures per request, and was denied warranty stating it was "not a
covered failure"In the contract that I was given at the time of purchase
states that it covers "Frames - Structural defects, warping, cracking, and
breaking to frames and legs" which, unfortunately, is what had happened to
my chairThe chair is no longer able to be used and the warranty is not
covering as stated.”
The
following is the desired resolution listed in your complaint:
“Desired outcome is replacement chair of
equal or greater value at time of purchase or financial reimbursement of
original chair purchase price.”
A
review of your service history for the service plan you purchased has been
completedThe research revealed a gift card ending in #*** in the amount of
$(purchase price plus tax) issued on May 9, I called the contact
number listed in your complaint on May 12, to verify you received the gift
cardI was unable to leave a message, I only received a message that the voicemail
was not set up to accept my message.
I
hope this response provides you with the necessary information to close out
this complaint filed against N.E.W
If we can be of further assistance to you regarding this matter, please do not
hesitate to contact me directly at ###-###-####
Regards,
Cynthia R***
Sr
Compliance Coordinator | ***@asurion.com
P
###-###-#### | F ###-###-#### | www.asurion.com

September 15,
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*** *** ***
*** *** ***
*** ** ***
Case # ***
*** ***,
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
Your complaint filed with the Revdex.com is copied below
I purchased an extended warranty for a televisionI had the televisions panel replaced through the warranty company, and the panel was replaced with a defective panel, so I called the warranty company, and they advised me that they would have, ***, the sub contracted installer come back and look into what was wrong with the panel that he had replacedAfter *** came out to verify that the panel he had replaced was indeed defective, he told me that the warranty company would issue me a full refund check for the amount of the purchase price of the television*** took my television and all the accessories and stated that I should receive a check within a weekI then called the warranty company to verify what *** had statedThe warranty company then advised me that they were going to replace the panel for a second timeI told them that their sub contracted installer *** stated that the television was going to be bought back, and the warranty company said that he wasn't authorized to make that decisionI told the warranty company that he shouldn't have took the television and all of the accessories then because the warranty contract states in home servicethe warranty company then stated that they would have a service manager call me within business day but today is Friday 8/22/so I won't be contacted till 8/25/I have no television now and I was misled by both the warranty company and the sub contracted Installer
The desired resolution listed in your complaint is to receive a reimbursement of the full purchase price you paid for the television
A review of your history for the service plan you purchased has been completedThe research revealed N.E.Wwas contacted August 4, regarding an issue with your televisionA service request was completed with a panel being replaced that turned out to be defective. A service technician returned to your home for a second repairThis time he took the television with him to the service center advising you N.E.Wwould provide a reimbursement of the televisionThis information conflicts with our service history notes which indicate another panel was ordered for a second replacementOnce the second panel arrived it was also determined to be defectiveN.E.Wthen offered to provide a 55” *** LED HD Smart television to you as a replacementThat option was unacceptable to youDue to the length of time that passed without your television being repaired, and that you had been provided with conflicting information regarding your claim, N.E.Wagreed to fulfill your desired resolution to reimburse the full purchase price of your television including sales taxOur records indicate a reimbursement check was issued September 8, If you have not received the check by Monday September 15, please contact me directly at ###-###-####.
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
Ken P***
Compliance Coordinator
***
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

May 15,
class="MsoNormal">
*** ***
*** *** *** ***
*** *** ** ***
Case # ***
***,
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
According to your complaint filed with the Revdex.com, you purchased a chair from *** *** with an extended warranty. You submitted a claim for the chair after the bottom became cracked causing it to tip sidewaysThe customer service representative you spoke with instructed you to submit photos of the damage to begin an investigationYou advised the representative you were out of town and unable to submit the photos as requestedYou were informed the claim would be submitted but without accompanying photos, however the claim could not be approved before an inspection of the chair took place
The desired resolution listed in your complaint is to receive an *** *** gift card to replace the full purchase price of the chair in the amount of $
A review of your service history for the replacement plan you purchased has been completedThe research revealed you initiated a claim May 1, for a damaged chair originally purchased at *** ***The service history notes indicate that during the initial contact with you, N.E.Wrequested you send photos of the damage to your chairThe next notation in your claim was added the following day May 2, which indicated photos of the damage to your chair had been receivedThe damage was determined to have been a covered failureA recommendation was submitted to issue a full reimbursement of the purchase price you paid for the chairOur records indicate the purchase price of the chair was $209.99, not $that you mention in your complaintA reimbursement was approved on May 5, You were provided with an e-mail and an automated phone call advising you of that. An *** *** gift card in the amount of $plus $sales tax for a total of $will be issued to you and forwarded to the address listed abovePlease allow 7-business days from today for delivery of the gift card to youAs the desired resolution listed in your complaint is to receive a gift card for the full purchase price you paid for the chair, once you receive the *** *** gift card we feel your desired outcome will have been met
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
*** ***
Compliance Coordinator
***
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

*** Homes Inc did not breach the contract. It is a legal binding contract signed by the Buyers and *** Homes. We are holding the Buyers acc**ntable to the build contract and the price agreed per contract. *** Homes did extensive work on the drafted plan - we are ready to start home construction. If Buyers do not close on their construction loan they are in breach of contract and can be sued for specific performance. This is a very seri**s matter. Buyers can feel free to call me, Jan ***, at the *** office. If they want to breach this legal binding contract, we offered them a very reasonable release option with down payment retained to offset some costs associated with all work performed. We c**ld actually demand more moneyMost companies sue Buyers in this circumstance for full am**nt of signed legal binding contract. Let's get this home built per contract. I consider this matter closed

September 26,
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*** ***
*** *** ***
*** ** ***
Case # ***
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Middle Tennessee, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
Your complaint filed with the Revdex.com is summarized below
N.E.Wwill not provide a refund to you via e-gift card after a mistake regarding your mailing address was madeYou made repeated attempts for information about the status of your reimbursement after you filed a claim with N.E.Wfor a damaged cellular phoneYou were advised a reimbursement check had been returned to N.E.Wand the address correctedYou were not given the option to select an e-gift card as a reimbursement
The desired resolution listed in your complaint is to receive a refund of the purchase price paid for your cellular phone and the extended service plan
A review of your service history for the replacement plan you purchased has been completedThe research revealed you initiated a claim with N.E.Wfor a damaged cellular phone July 26, The cellular phone was registered as received at N.E.WAugust 11, The following day a reimbursement check for the purchase price including tax was issuedThe check was issued with your last name only
The name printed on the check is generated from the information listed in the personal information section of our product registration systemWhen your cellular phone was registered with N.E.Wwe only obtained your last name which caused the error when your check was printedOn August 26, the system was updated to include both your first and last namesYou followed up on August 26, and requested an e-gift card be sent rather than a checkThe customer service representative you spoke with advised you an e-gift card could be sentA request was forwarded to accounts payable to send a reimbursement via e-gift card, however the account was noted that the payment method could not be changed at that pointA second check was issued September 2, for the full purchase price amount including sales tax paid for the cellular phoneRecords indicate the check was received and has since cleared our bank
We value you as a customer and regret that your experience was less than satisfactoryWe will utilize your complaint as a coaching opportunity in an effort to be certain a customer’s first and last name are both entered when a product is registered with N.E.W. We are unable to provide your desired resolution to refund the purchase price paid for the replacement plan as it was the existence of the plan that allowed for the reimbursement of the purchase price paid for your cellular phone
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
Ken P***
Compliance Coordinator
***
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

October 31,
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*** ***
*** *** ***
*** ** ***
Case # ***
*** ***,
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
Your complaint filed with the Revdex.com is copied below
Says they will fix item, and then couldn't fix, offered to send it back because of sentimental valueNow they are offering either orDon't care if it can be fixed but want item back, even if disabled more, gift from grandmaIf you can't fix something then refund should be issued but in the same sense the item has very important meanings coming from my now passed grandmaThanks
The desired resolution listed in your complaint is a refund and a return of the broken item for sentimental reasons
A review of your service history for the replacement plan you purchased has been completedThe research revealed a claim was initiated September 24, with N.E.Wto repair your damaged necklaceOn October 9, the service center assigned to your claim determined the item could not be repairedA reimbursement of the purchase price paid for the necklace was submitted as that is our procedure when the repair is not possibleYou indicated you spoke with an N.E.Wrepresentative who advised you would be able to receive both a reimbursement of the purchase price paid for the necklace, and have the necklace returned to you as wellA different representative advised you that information was incorrectShe stated you would receive a reimbursement of the purchase price or have the necklace returned, but not both
We spoke together and you described the sentimental attachment you had to the necklaceI advised I wanted to assist you and we agreed that our focus would first be on having the necklace returned to you. Once that could be confirmed we agreed we would discuss your desired resolution to receive a reimbursement of the purchase priceThe service center that received your necklace returned it to you under the *** tracking # *** which indicates it was delivered October 28, I attempted to contact you October 29th and 30th to confirm you received the necklace and discuss the remainder of your desired resolutionI wasn’t able to speak with you but left voicemail messages with a request to call me at your convenienceIf you prefer to correspond via e-mail you may reach me at kp***@asurion.comI look forward to hearing from you
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ***
Regards,
Ken P***
Compliance Coordinator
kp***@asurion.com
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

December 11,
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*** ***
*** *** ***
Alton, IL ***
Case # ***
*** ***,
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
Your complaint filed with the Revdex.com is summarized below
You purchased a LED television from ***.com in March of with an extended warrantyYou summited a request for service after it would not maintain a pictureA technician was assigned to repair your televisionWhen he arrived at your home he did not examine the television and only stated that someone would contact youAfter you did not receive a return call, you contacted N.E.Wand were informed the first technician did not service the television due to the clutter around itYou requested another service visit and stated you would clear the areaThe customer service representative advised she would initiate another service requestWhen no one contacted you to set up an appointment, you followed up and were advised the repair would not be approved due to physical damage that is not covered by the Plan
The desired resolution listed in your complaint is to receive a replacement television or a reimbursement of the purchase price paid for the television and warranty
A review of your service history for the replacement plan you purchased has been completedThe research revealed N.E.Wattempted to troubleshoot the problem over the phone when you first calledAnswers to the discovery questions the technician asked indicated the Audio/Visual connection was loose which caused the sound and picture to go out even if only slightly movedA service technician scheduled an appointment, but did not service the television when he arrived stating the conditions did not permitYou called N.E.Wand were informed why the repair was not attemptedYou stated the area had been cleared and requested another service appointmentThe customer service representative submitted the service requestIt was at this point that the service request was denied due to the findings of the initial troubleshooting questionsIt was determined that the loose Audio/Visual connection was due to accidental damage which is not covered
We believe if the repair was not going to be approved, you should have been notified of this right away, rather than having the expectation set that the repair was approved and a technician would be contacting you to set up an appointmentDue to the service delay that occurred we are prepared to provide a reimbursement of the purchase price paid for the televisionI attempted to contact you both by phone and e-mailI was unable to reach you by phone but left a voicemail message with my contact informationPlease call me at the phone number below, or if you prefer you may reach me by e-mail at ***. I look forward to speaking with you
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
Ken P***
Compliance Coordinator
***
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

Purchased the home warranty plan with this companypaid my monthly paymentsOur air condition went out which was covered under warrantycalled the company on hold for minutes to file a claimFist company to come out states they needed to come back next week to do a leak test on systemthis company they chose did a no call no show days in a row the following weekcalled warranty company again to have someone come outtook another week to send someone outThis company found the leak (or so call leak) and the warranty company said this was pre-existing and would no cover thisWe called the warranty company and told them this was bot pre-exisiting we have purchase the home 1/years ago and the home inspection said no problemsWe asked for a second opinionwe had another person look at it at our own cost and said this was wear and tearwe called warranty company told them we could send pictures of the problem where is showed wear and tearAsked to speak to a supervisor and for them to send a second opinion outthey refusedsent email with pictures to rep that gave us her email from the company no response and will not answer callsI also paid for the deductibleits degrees in the house and nothing resolvedthey will not fix anything in your home that's under warranty they will just say pre-exisitingthis is a scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received my check for the costs of my equipment Thank you for making this decision instead of me waiting for the device to be fixedI appreciate all the assistance
Regards,
*** ***

Walmart care plane is worthless Don't buy any warranty

July 31,
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*** ***
*** *** ***
*** ** ***
Case # ***
*** ***,
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
Your complaint filed with the Revdex.com is copied below
On apr 5, I called *** to file a warranty claim on an *** *** mini I purchased from their website in Nov They told me I would receive a shipping label in the mail from asurionAfter not receiving it after a month I called back and was told they would be putting in a 2nd requestAfter two weeks I called back a third timeIt's been two months, I have a full time job and four kids so I may not have each date I called them but I do know it has now been days! since I filed my warranty claim and have yet to receive a shipping labelI called on Friday, 7/to complain I had yet to receivei was very upset, I yelled I admit itThey told me once more I'd get an email within 1-daysAs of today, 7/I haven't received iti called yesterday 7/and complained yet againi was told to expect it this morningLo and behold I woke up and the email hadn't arrivedi called again today at 2:pm and was told I would receive it within 1-hoursI have yet to receive a shipping labelHELP!!!!
The desired resolution listed in your complaint is to receive the prepaid return shipping label
A review of your service history for the replacement plan you purchased has been completedThe research revealed you contacted N.E.WApril 5, to submit a claim for an *** *** mini with a damaged screenNo less than four requests to send a prepaid shipping label to you were submitted between April 5, and July 16, Each attempt to send a label was unsuccessful even after confirming your e-mail addressOn July 17, an authorization was approved to reimburse the full purchase price you paid for the *** mini including taxThe reimbursement was approved due to the service delay which was caused through no fault of yoursOur records indicate the reimbursement was invoiced July 18, via a *** gift card which has been reconciled.
We at N.E.Wregret your experience was unsatisfactoryYour experience was certainly not typical of the level of customer service we strive to provide
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
Ken P***
Compliance Coordinator
***
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

July
9,
*** ***
*** *** *** ***
*** ** ***
Complaint
ID#***
Dear
*** ***,
I
am writing in response to your rebuttal on July 2, to N.E.W.’s original reply to your Revdex.com complaint
In your original complaint filed with
the Revdex.com, your *** *** was on its way to N.E.Wfor a third repairThe original
problem with your *** *** was a cracked screen that has been repaired
However the *** *** was returned to you and you are unable to use itYou
don’t want to keep sending your *** *** back in for repairs you want to
receive a replacement or a refund for itThe research N.E.Wcompleted revealed a third service request opened on June 25th
and a UPS label, #*** sent to you for sending your *** *** in
for repair
Your
rebuttal indicates that you are rejecting N.E.W.’s’
response to your compliant because the response does not reflect your *** ***
but an *** ***You want to ensure your claim is the one being worked
on.
Upon
receiving your rebuttal to our original response *** ***, Compliance
Coordinator called you on July 7th and apologized for the
misinformationHe advised you *** *** had been received for repair. Please accept my apology for any misinformation
you were provided
For
customer satisfaction a decision has been made that your *** *** will be
replaced or you will be reimbursed for it if it fails to work properly after
this current repair is completedI called the contact number listed in your
compliant on July 9th and left a message to apologize and I asked
for a return call to discuss any questions you may have
Please note, the service plan you
purchased for your *** *** provides for your *** *** to be replaced if it
is a “Lemon”After three repairs for the same defect have been made to your
*** *** and a fourth repair is required for the same defect, as determined by
us the *** *** would qualify for being replaced or reimbursed for
No
Lemon Policy: After three
(3) service repairs have been completed on an individual product, for the same
defect, and that individual product requires a fourth (4) repair, as determined
by us, we will replace it with a product with equal or similar features and
functionality equal to the current market value of the product, not to exceed
the original purchase price of the productReplacement products may be new,
refurbished or remanufactured to meet the manufacturer’s specifications of the
original product at our discretionTechnological advances may result in a
replacement product with a lower selling price than the original product. The No Lemon Policy does not apply to repairs
performed while the product is under the manufacturer’s warrantyPreventative
maintenance checks, cleanings, product diagnosis and customer education are not
considered repairs for the purposes of the No Lemon Policy(NOTE:
The No Lemon Policy is not applicable to breakdowns caused by ADH
I
hope this response provides you with the necessary information to close out
this complaint filed against N.E.W
If we can be of further assistance to you regarding this matter, please do not
hesitate to contact me directly at ###-###-####
Regards,
*** ***
SrCompliance Coordinator | ***
P ###-###-#### | F ###-###-#### | www.asurion.com

June 11,
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[redacted]
[redacted]
[redacted]
Case # [redacted]
**[redacted],
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
According to your complaint filed with the Revdex.com, you state the following;
N.E.Wdid not try to replace an [redacted] tablet you purchased at an [redacted] location in [redacted], TXYou filed a claim for your tablet which has a cracked screenYou spoke with a customer service representative who explained the claim process and how to return the damaged tabletHe also informed you that you would receive a reimbursement in the form of a gift card to [redacted] in the amount of the purchase price excluding sales taxYou informed the customer service representative that you did not want a reimbursement but instead preferred a replacement of your tabletYou mention the pamphlet states the covered product will be repaired or replaced at no additional cost and that we may fulfill the claim with a new, remanufactured or refurbished product with similar features and functionalityYou also write that N.E.Wwill repair or replace the product with a new or re-manufactured product of like kind and quality that performs to the factory specifications of the original product or provide you with an [redacted] gift card or check with a value equivalent to the original purchase price excluding sales taxYou asked to speak with a supervisor and informed him that pamphlet states several times the product will be repaired or replaced, but only once does it mention a reimbursement by gift card or check
The desired resolution listed in your complaint is to have your son's tablet replaced
A review of your service history for the replacement plan you purchased has been completedThe research revealed you contacted N.E.WMay 15, to submit a claim for a damaged [redacted] tabletA return shipping label was forwarded to your e-mail address so that you could send the tablet to N.E.Wper the terms of the planYou requested to speak with a supervisorYou advised him you did not agree with the reimbursement method and ended the callUnder the section of the terms and conditions labeled What Is Covered for Electronics and Computers/Laptops you will read:
We (N.E.W.) will repair or replace the product with a new or remanufactured product of like kind and quality that performs to the factory specifications of the original product or provide you with an [redacted] gift card or check, with a value equivalent to the original purchase price, excluding sales taxWe (N.E.W.) may replace your product or we may at our discretion issue you an [redacted] gift card or check for the original purchase price of that product excluding taxes as indicated on your sales receipt
I would also direct you to the section of the terms and conditions labeled Limit of LiabilityThere you will find the following:
For any single claim, the limit of liability under this Plan is the least of 1) authorized repairs, 2) replacement with a product of like kind and quality that performs to the factory specifications of the original product, 3) reimbursement for authorized repairs or replacement of your product, or 4) the price that you paid for the product (excluding sales tax and any delivery charge)The total liability under this Plan is the purchase price you paid for the product, excluding sales tax; in the event that the total of all repairs exceeds the purchase price you paid for the product, excluding sales tax, or we reimburse you for a product with another product, we shall have satisfied all of our obligations under this Plan
To fulfill a claim N.E.Wreserves the right to repair, replace, or provide a reimbursement of the purchase price for a product registered with us We value you as a customer and regret that your experience has been less than satisfactory; however our decision to fulfill your claim via reimbursement remains unchangedOnce N.E.Whas received your damaged tablet a gift card will be forwarded to you that you may use at any [redacted] store location or online at [redacted].com to purchase a new tablet
I attempted to contact you twice to discuss your concerns leaving a voicemail each timeI have not heard back from you however you remain welcome to call me at ###-###-####
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
[redacted]
Compliance Coordinator
[redacted]
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

December 11,
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[redacted]
[redacted]
Richmond, VA [redacted]
Case # [redacted]
[redacted],
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
Your complaint filed with the Revdex.com is summarized below
You purchased a pair of [redacted] headphones at [redacted] with an extended warrantyYou contacted Asurion November 17, to submit a claim because they were broken at the hinge causing the sound not to work on the same sideYou were advised physical damage is not coveredYour response was that you feel the damage was caused due to wear and tear which is covered
The desired resolution listed in your complaint is to receive a refund of the purchase price paid for the headphones or a replacement
A review of your service history for the replacement plan you purchased has been completedThe research revealed there were no notes in our service history reflecting a request to repair your headphones
I attempted to reach you at both phone numbers we have available for youI was unable to speak with you but left voicemail messages at each number requesting that you call me at your convenience to discuss your concernsI would like an opportunity to assist you, and try to provide a resolution that will be acceptable to all partiesPlease call my direct number at ###-###-#### or contact me via e-mail at [redacted]@asurion.com if that is easier for youI look forward to hearing from you
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
Ken P[redacted]
Compliance Coordinator
[redacted]@asurion.com
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

October 16,
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[redacted]
[redacted]
[redacted]
Case # [redacted]
[redacted]
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
Your complaint filed with the Revdex.com is summarized below
I sent my TV for repair and it was returned to me without any repairs being performedThe TV was received for repair September 9, and returned September 17, in the same condition as beforeThe backlight does not come on and the screen is black when the TV is powered onThey stated the main board passed all function tests and the TV was reset to factory specifications and passed an AC leak[redacted] testThey did absolutely nothing
The desired resolution listed in your complaint is to receive a new television of the same make and model and a refund of the $service fee as the repair was not completed within the three business day guarantee
A review of your service history for the replacement plan you purchased has been completedThe research revealed N.E.Wwas contacted August 29, regarding a problem with your televisionThe television was received at a service center September 9, A note added by a N.E.Wrepresentative to the service center indicated the television would not power onThe service center returned the television to you with a note a part had been replaced, the main board passed all function tests, TV was reset to factory specifications, and passed an AC leak[redacted] testYou contacted N.E.WSeptember 19, to inform us the problem was unresolvedYou requested a refund of the service fee as the repair was not completed in the time frame advertised which was approvedThe television was received a second time for repair on September 29, The second repair attempt was completed October 2, with a thorough repair test performed before being returned to you October 7, I spoke with you Wednesday October 15, to apologize for a less than satisfactory experienceYou indicated the television was repaired and appeared working properly at this timeI left my name and contact information with you with a request to call me directly if any further issues arise
I hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
Ken P[redacted]
Compliance Coordinator
[redacted]
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN

November 25,
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[redacted]
Case # [redacted]
On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Middle Tennessee, under the above referenced file numberI would like to offer my apology that your experience with N.E.Wdid not meet your expectations
N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. N.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience
N.E.Wstrives to provide world class customer service. Each call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated
Your complaint filed with the Revdex.com is summarized below
[redacted] product service team failed to honor your warranty provided by AsurionThe issue has been unresolved since September 2, Asurion has not repaired or provided a refund of the purchase price paid for your product which is covered by an extended service planYou have been advised twice the reimbursement was issued, but you have yet to receive itYou believe Asurion is committed to not honoring the warranties paid for by consumers, and that our service warranties are a hoax
You are annoyed that you must pay a $fee to process a complaint against Asurion with the Revdex.com
The desired resolution listed in your complaint is a full reimbursement of the purchase price paid for your product and to register a complaint against Asurion
A review of your service history for the replacement plan you purchased has been completedThe research revealed you contacted Asurion September 2, to submit a claim for a set of headphones that were damagedYou were provided with a prepaid shipping label so you could send the headphones to an approved service center for repairThe service center received the headphones September 17, A technician attempted to repair the headphones, but determined on October 14, they could not be repaired due to parts unavailabilityA reimbursement of the purchase price paid for the headphones was approved October 16, and invoiced the following dayThe reimbursement check was sent to the same address you provided the Revdex.com at the top of this letterOn November 10, you notified Asurion that you had not received the checkWe confirmed the check had not been cashed and issued a second check November 13, The check was sent to the same address as the first one via FedEx delivery with the tracking # [redacted]. This tracking number confirms the envelope was delivered to your address Friday morning November 14, I attempted to contact you November 19, immediately upon receiving your complaintI was not able to reach you but left a voicemail message requesting a call back at your convenienceOur most recent system notes indicate the last check issued has been reconciled
We at N.E.Wregret your experience was less than satisfactoryWe will address with the service center assigned to repair your headphones that it should not have taken almost a month to notify us they could not be repairedOnce we knew this we issued a reimbursement of the purchase price paidWe did not know you had not received the expected reimbursement until you notified us, as our checks can be cashed up to ninety days after being issued.
Regarding having to pay a $fee to submit a complaint against Asurion, we have no knowledge of such a requirement and respectfully request you share your concerns directly with the Revdex.com
Your complaint has been recorded and the reimbursement issued, so we believe your desired resolution has been metI hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at ###-###-####
Regards,
Ken P[redacted]
Compliance Coordinator
[redacted]@asurion.com
voice ###-###-#### fax ###-###-####
Asurion I Grassmere Park, Nashville, TN