Jones Signs, LLC

April,Premier regret any delays or less than satisfactory events experienced at the time of his purchase last yearThey have been passed along to the General Manager so he is aware and can monitor future customer service.Premier Nissan provides the first year of oil changes complimentary to the consumer to be performed at Premier Nissan as we cannot provide complimentary service on behalf of other dealersMr [redacted] received thisThe consumer can utilize these if they choose to or notAnd if so, after the first year, oil changes can be performed at any selling dealerAny selling Nissan dealer can assist with installation of speakers and parts as well.In researching the purchase, Mr [redacted] was provided everything by the dealer in accordance with the purchaseAny additional equipment ot items requested at this time would be the expense of the owner.Sincerely,Tracey F*, Premier Automotive Management

[redacted] According to the Service and Parts Director, Danny G [redacted] , Customer had vehicle towed in and from the beginning the dealership figured it would not be a warranty repair due to the nature of the test results we were getting and the way the vehicle was running when unloaded off wrecker Danny explained to the customer that warranty did not cover rental vehicles unless the repairs were covered under warranty, which seemed unlikely they would beHowever, he put the customer in a loaner vehicle hours after the vehicle arrivedAfter further testing we found water in his fuel tank which he paid to have repaired and his vehicle was completed the following morningHe contacted the Revdex.com hours after his vehicle was towed inI am assuming he was upset there was a possibility that his repairs weren’t going to be covered under warranty.If you should need any additional information, please contact me at your convenience.Sincerely,Tracey F [redacted] Premier Automotive Management

[redacted] In speaking to the Finance Director, Francois S [redacted] as well as the GM, Craig C [redacted] both confirmed the consumer was sold the most comprehensive warranty the vehicle qualified forIf the customer would have purchased a 3/36K mile warranty it would have expired 8/23/and at miles and had less coverage than the policy purchasedThe policy purchased provided better coverageIf the consumer has any further questions about the specifics they can contact MrS [redacted] directly at fs***@premierautomotive.com at their convenience.SincerelyTracey [redacted] , Premier Automotive Management

[redacted] The consumer purchased a used vehicle for $2,The dealership had to get the title cleared of a lien and apply for a duplicateI have spoken to the Comptroller for the Nissan dealership and was advised of the following;"We should be getting a Mississippi Duplicate Title any dayWhen we tried to get a duplicate title originally it was sent back showing there was a lienWe had to get a release of lien from Carfinders, which took a while We received that Release and sent to Mississippi for a duplicate title, which we should receive any day...."I have asked them to contact the customer upon receipt of titleIf he has any further questions he can contact [redacted] *Thank you,Tracey F [redacted] Premier Automotive Management

[redacted] I have spoken with the parties involved regarding the return of [redacted] lease and confirmed the payoff has been sent to NMAC and shows a balanceAmanda in our Accounting dept at Premier Nissan has spoken to Ms [redacted] and advised she will be refundedShould you need any additional information please contact me.Sincerely,Tracey F*, Premier Automotive Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11576779, and find that this resolution is satisfactory to me Regards, [redacted]

Andrea,After further review with upper management, the dealership is willing to assist with half the cost of the Upgraded hitch [redacted] is seeking as settlement, although the sales consultant advises he did not promise [redacted] the trailer hitch he is seeking, nor did management [redacted] advised we charged him dollars for a hitch in his earlier comments and that is wasWorth at U haul, but in a previous conservation stated that he was getting a hitch at no costPremier Nissan has followed through with a trailer hitch as promised and would be willing to assist as a good will measureTo pay half for the upgrade [redacted] is seeking This is our final decisionPlease have the consumer contact Jerry [redacted] , GSM, at Premier Nissan to do so [redacted] Sincerely,Tracey F [redacted] Premier Management

***, When Premier tested the vehicle it had a code in the system for low battery voltageThe code was for the main battery in the car and not the battery in the I-KeyWe then ran a computerized test on the vehicles battery which showed the battery was bad and needed to be replaced These diagnostic results were shown to the customerWe installed a new battery in the vehicle as the vehicle started right up and everything worked fineI am not sure how Ray Brandt could have diagnosed the vehicle over the phone when we had the diagnostic info in our hand and the vehicle has been working as designed ever since the battery was replacedIn addition the tow cost was $of the $invoicePremier Nissan provided the necessary required service to the vehicle and charged accordingly Should you need any additional information please contact me at your convenience [redacted] Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12178019, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr.Jerry B* is still making statementsThe details of the three parts being ordered was discussed and confirmed by the salesman less than five minutes before the papers were signedI would not have not known of there being three parts required for the hitch if it would it have been explained by the salesmanOn at least three phone calls following the sale, the salesman used the excuse that the parts were not in yetOne excuse was that they were waiting for funding from the bank, before they could order themThen another was that Jerry wasn't there to sign order formI just want to acknowledge that 50% is not satisfactory when I waited days to get the hitch that was promised with no cost to me and in the end I am asked to pay 50% due to the misrepresentation from the dealership through negotiationsThis should be provided at no additional cost to meI am asking that upper management reconsider the above offer and do the right thing at no extra cost to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12374190, and find that this resolution is satisfactory to me.
Regards,
*** ***

***
I spoke to the GM and the Finance Manager involved in the warranty purchase and reviewed the file togetherAs reflected in the paperwork and according to the Finance Manager, The extended service contract that we offer is through Nissan Extended Services North America When ** * *** purchased his pre-owned Nissan Armada on August , with miles on it , the vehicle was still within the manufacturer’s warranty of years or ,miles Based upon this information ** * *** was offered a new vehicle service contract because the vehicle was still within the manufacturer’s warranty Mr.Dufour was offered a service contract that was cost effective for the customer and offered the best value for the customer We offer pre-owned service contracts on vehicles that have exceeded , either , years of service or 36,miles Nissan service contracts offer more than mileage , term and coverage combinations If ** * *** was interested in any one of those , other one than the one he purchased , we would have been more than happy to accomodate him *** *** has owned his service contract since August , , the service contract says clearly that it expires at 75,miles Premier Nissan stands in its response and had the consumer chosen to change his coverage within a couple days of purchase we may have been able to accommodate him but not years after the factIn addition, there was nothing in his paperwork reflecting he selected different coverage. Should you need any additional info please let me know at your convenience. Tracey F* Premier Automotive Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12048802, and find that this resolution is satisfactory to me Thank you very much
Regards,
*** ***

***Upon notifying the General Manager and the Customer Loyalty Manager of this complaint, neither were aware of the issue existing and offered their immediate apologies for any delaysJanna S***, Customer Loyalty Manager, has spoken with the consumer and has assured me the Ipad due him will
be in Tuesday, March and be provided to the customer.If you have any further questions please contact me at your convenience.Sincerely,Tracey F*, Premier Management

***In speaking to the salesperson and manager involved in the below negotiations, I was advised the salesperson did communicate to the customer answering his questions on the vehicleThe salesperson did not see the crack on the windshield as it was located at the top along where the tint was so
it wasn't easily detected at a glanceThe vehicle did need to be detailed and upon selling the vehicle it would have been for the consumerHowever the consumer did not engage in the purchase process and stopped with negotiations*** *** certainly reserves the right to negotiateThe dealership offered a price with consideration any items that needed attention outstanding on the vehicleThis is the reason for the Manager on sight advising a good price was being providedIt is my understanding *** *** chose not to purchase the vehiclePremier Nissan regrets he was not satisfied with his recent visitShould you need any additional information please let me know at your convenience. Sincerely,Tracey Fi*** Premier Automotive Management

*** *** purchased his Titan S model on the 4th of JulyTodd B was the sales consultant The Customer called Todd about the door not closing correctly, when the customer came in he asked about his alarm systemCustomer’s vehicle did not have an alarm, it only
came equipped with the anti- theft systemIn the interest of accomodating the consumer, Todd found an old remote and added it to the carA Nissan Tech stated that since the car is not equipped to have the key remote, it will cause problems with the vehicle in the long runWe were advised by the factory rep for Nissan to put the vehicle back in factory settings and NOT to give the customer a key remote that was not made for the vehicle. The Service Mngr, Danny G***, call the customer to see when he will be able to bring his vehicle in for the workThe Customer Service Mngr, Janna, will also order the window sticker to show that his vehicle does not have the key remoteShould you need any additional info please contact me at your convenience.*** *** Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12178019, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I am sorry to hear that you are continuing to allow Mr Jerry *** to represent Premier Nissan in this matter after his extremely poor customer service in this matterI will have to progress my complaint to Mr Troy Du*** and to our friend Mr Dave C***n the news director with WWLI will also make sure that I take to every social media access that I have to let the public know the kind of poor service and integrity that was shown to me as a past customer of your dealership.Also the wire connector on the cheap hitch that was installed less than days ago is already falling apart. Just a recap, I was promised a three part hitch assembly that included the bumper insert, hitch and connector port, all of which would take days to comeNot only did I have to wait days, you also decided to save money and put on a cheap commercial hitch.
Regards,
*** ***

***Our Comptroller just spoke to the consumer and is handling this immediatelyShould you need any additional information, please contact me at your convenience. Tracey F*Premier Automotive Management

*** This customer concern has previously been turned over to our legal counsel, Brett D***y, and is being addressed through his officeShould you need any additional questions, please contact me. Sincerely,Tracey F*, Premier Automotive Management

***I have spoken to all parties involved including Rob S***, the General Sales ManagerOn the customers initial visit, the salesperson was negotiating with herThere was nothing in writing at this point, just a verbal “if I could, would you.” The customer would not commit so she left and
therefore nothing was put in writingWhen the husband came back to the store, Rob went in to speak with him because the CRM, Janna, said he was getting loud and intimidating to herHis conversation with Rob lasted minutes. Rob explained to him that the number the salesperson offered to him still needed to be approved by management, and he brought up the fact that there is nothing in writing or negotiated. The consumer yelled at Rob, called him a liar, a cheater, and a thief, and pointed his fingers in his face, all before even asking his name. Rob advised him he would not allow him to speak that way when he was trying to help him. Rob eventually asked the customer to leave when his behavior and attitude did not change. Rob advised we do not do business in this manner He walked out of the store cursing calling Rob a liar, a cheater, and a thief and all the customers in service and on the showroom heard himThe words were offensive and abusive, everyone heard them, so Rob made sure he left the storeThere was no deception in the negotiationsIf a consumer leaves and chooses not to agree to a purchase and gets nothing in writing, nothing is promisedThere certainly was no reason for the consumer's husband to approach and handle the situation the way he did and Premier regrets he felt the need to behave that way amidst employees and consumersWe do not promote a hostile place of business. Sincerely,Tracey *** Premier Automotive Management

*** I understand from our General Manager at the dealership that this customer has been refunded per their requestShould you need any additional information please contact e at your convenience. Sincerely,Tracey F* Premier Automotive Management