Jones Signs, LLC

[redacted] I have spoken with the General Sales Manager, Jerry B[redacted], and he advised of the following;This purchase started on a SV Titan Pickup Truck and ended up on a Pathfinder in order to meet the budget parameters the customer chose. The customer came back 3 times to renegotiate price and...

payments.  During his last visit, [redacted] asked if we could add a trailer hitch to the Pathfinder because he needed one to pull his boat and I said sure no problem. The hitch that was installed by commercial vans, a corporate account that we use for our commercial dept. The hitch was not added to the sales price and was given at no charge. A 3-part hitch as explained by [redacted] was never discussed throughout the entire sale. In the interest of goodwill and appreciation for his business, Premier Nissan would be willing to pay for 50% of the New Trailer hitch mentioned by [redacted] if he so chooses. Please have the consumer contact Jerry B[redacted] in the event he is interested in the above offer from Premier Nissan.  Sincerely,Tracey Fi[redacted], Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11576779, and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April,Premier Nissan regrets Mr. C[redacted] is not satisfied with our response and with his purchase from last year. In reviewing his purchase there is no indication that anything was not provided accordingly with the first year of complimentary oil changes or the vehicle equipment as agreed to. I have passed his comments and rebuttal to the General Manager for review and to bring to his attention as well.Should you need any additional information, please contact me at your convenience.Tracey F[redacted], Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business offered no resolution to my complaint. I have attached a full description of my ordeal at the dealership -- my first complaint was abbreviated due to character restrictions -- as well as the invoice. The business' response said the invoice was $135, which is untrue. The actual invoice was $242.24. We were charged for towing because the "repair" was not covered under my extended warranty. I called to confirm with the third-party provider that the repair was one that was likely to be covered prior to having my car towed. The negligence of the service department resulted in me being charged for towing. The service advisor, [redacted], had my extended warranty information when I dropped the car off. When he called to let me know what work needed to done to my vehicle, I had to request that he contact the warranty provider because he had not done so. I'm still not certain that he ever contacted the company. I never received an invoice from the towing company despite the fact that I know one was given to [redacted] by Mr. [redacted] (i.e., the tow truck driver) upon dropping off my car.With regard to the assertion that a competing dealership could not have diagnosed my vehicle's problem over the phone, the technician at Premier was never properly instructed as to the issue with my vehicle. He had even less information than the competing dealership was given over the telephone. After extensive online research, I am fairly certain that the battery was, at most, an ancillary cause of the error message my vehicle was displaying. The owner's manual distinguished between the message I received and other similar messages. I'm extremely displeased with the customer service I received and continue to receive. In addition, I found the lack of professionalism exhibited by the employees of the service department troubling. 
Regards,
[redacted]