Jones Signs, LLC

***The dealership has no issues giving both keys or all keys to a consumer upon purchase of a pre owned vehicleHowever, they can only give what they receive from the original ownerThere is no advantage to the dealership keeping a keyThere is also no guarantee when purchasing a pre owned
vehicle that key sets are guaranteedThe consumer chose to contact the original owner on her own, which is non related to her purchase with Premier NissanWhile we do not condone that and would recommend a fellow consumer's privacy.Having established all of the above, Premier has addressed the other points regarding the non-professional behavior *** *** experiencedWe appreciate her feedbackMrC*** has also agreed to provide a 2nd key in the interest of goodwill even though they do not have one in their posession as Janna will make arrangements to order one.Should you need any additional information, please contact me at your convenience.*** ***Premier Automotive Management

***Premier Nissan apologizes for any dissatisfaction experienced by *** *** upon her business with the dealershipThe Accounting Comptroller has been advised of the tax refund and has confirmed the reimbursement check was completed today per my request and it is being mailed to the *** ***
In the event *** *** does not receive the refund within a week I ask that she either replies to you or she can communicate directly with me at *** and let me know.Sincerely,Tracey F* Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11391482, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I was only told two oil changes were complimentary after I was originally told all would beHad I known at least all oil changes in the first year were complimentary I would have utilized that because my third and fourth oil change for that first year were done somewhere else and at my own expenseMy sales person DID NOT inform me that my mode did not come with back door speakers, when asked about the sound system he told me they had speakers in every location but that the system was not a top of the line brand due to my modelThis specific dealership is not informing its customers of everything they are getting and are lying about the products in order to achieve a saleNissan itself is selling vehicles with cheap and unsafe parts otherwise my hood wouldn't have didn't the first time I closed itI've already complained three times about my sound system and this last time made me look like a fool because speakers weren't even in the location that I had thought they went out inI wasted a drive going to a different dealer because I no longer wanted to deal with premier and their liesThese people should take some responsibility and provide some sort of incentive for their salesperson lies in order to achieve a saleWhy would I agree to pay 16000$ for a vehicle that doesn't even come fully loaded with speakersThis is outrageous
Regards,
John C***

*** The GSM, Jerry ***, has reviewed the consumer's response and although his research does not reflect the part being promised as described, he will provide to the consumer as he requested in the interest of goodwillPlease have the consumer contact Mr*** or his salesperson to follow up on doing so. Sincerely,Tracey F* Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12409318, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Service contract that was sold to us was for a New Vehicle Plan, Gold Preferred for months/milesIts time begins on the manufactures original warranty start date and mileage begins at zeroWhen we purchased this pre-owned vehicle on 8/23/2014, it was already a year old and had A copy of this paperwork was submitted on the original complaintThis means that we lost months and miles on this warranty at purchase instead of getting the mths / miles that was for the pre-owned vehicles.I was also contacted by premier on 9/28/and was asked to contact themI returned the call immediately and left a voice mail and no one has contacted me back since
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11136520, and find that this resolution is satisfactory to me providing I receive the remote also. I need the alarm to stop disturbing my neighbor. I have a disability and can not get into the vehicle fast enough to prevent the alarm from going off.  If you can do this I will be very appreciative.
Regards,
[redacted]

[redacted] Premier Nissan stands in its previous response. The vehicle was repaired I accordance with the reporting showed to the consumer. The independent extended warranty company determines what components are covered and what is not. The dealership has no influence over covered items. Should you need any additional information, please contact me. Sincerely[redacted]Premier Automotive Management

April,Premier regret any delays or less than satisfactory events experienced at the time of his purchase last year. They have been passed along to the General Manager so he is aware and can monitor future customer service.Premier Nissan provides the first year of oil changes complimentary to the...

consumer to be performed at Premier Nissan as we cannot provide complimentary service on behalf of other dealers. Mr. [redacted] received this. The consumer can utilize these if they choose to or not. And if so, after the first year, oil changes can be performed at any selling dealer. Any selling Nissan dealer can assist with installation of speakers and parts as well.In researching the purchase, Mr. [redacted] was provided everything by the dealer in accordance with the purchase. Any additional equipment ot items requested at this time would be the expense of the owner.Sincerely,Tracey F[redacted], Premier Automotive Management

[redacted]In speaking to the Finance Director, Francois S[redacted] as well as the GM, Craig C[redacted] both confirmed the consumer was sold the most comprehensive warranty the vehicle qualified for. If the customer would have purchased a 3/36K mile warranty it would have expired 8/23/17 and at 52742 miles...

and had less coverage than the policy purchased. The policy purchased provided better coverage. If the consumer has any further questions about the specifics they can contact Mr. S[redacted] directly at fs[redacted]@premierautomotive.com at their convenience.SincerelyTracey [redacted], Premier Automotive Management

[redacted]All of the Nissan have a reminder alert to let them know when the oil change is due. Our Loyalty Manager, Janna S[redacted], spoke with the customer after her complaint and addressed her concerns. It was a discounted oil change for 19.00. and the 1st time here at our service shop with 50k miles...

on the vehicle. It appears it has been resolved. Should you need additional information please advise. Sincerely,Tracey F[redacted]Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I, too, stand by my previous response. The specific issues that I have presented to the business have yet to be addressed, including, but not limited to: The error message not being noted on the service order, the lack of professionalism by the service advisor, and the fact that no offer for a resolution has ever been made.
Regards,
[redacted]

[redacted]Please see below response from my Service Manager, Danny G[redacted]Please see attached repair orders.[redacted] May 13,2016This vehicle first came in on May 13,2016 and when we inspected vehicle we found someone else had been working on vehicle gave the customer an estimate to repair the rear...

axle, steering angle sensor and exhaust shield. Customer declined repairs and said she was bringing it somewhere else. We did install her shifter knob. . R.O. 177309 May 30,2016She returned on May 30,2016 wanting an estimate on rear suspension damage which she already had and came in for a shifter problem in which we tightened a shifter cable. Declined suspension repairs again and would not give me the insurance company information. R.O. 179429 June 22,2016This day she came in and stated that she was told by an independent shop that her rear axle was bent which we knew on the first estimate Meanwhile that evening her shifter knob came in so we installed it.She came in to get the axle assy replaced finally and had her adjuster come out and look at vehicle. He declined all needed repairs that were previously quoted except for the axle and she was mad because we would not tell him all the other items were related. This vehicle was at an independent shop before it ever came to use. Vehicle was here for 15 days as I would not release the vehicle until the bill was paid as there was something going on from the beginning and I wasn’t going to be left with an unpaid bill. I know of no discussions in relation to the shifter not working properly at this time R.O. 184901 August 18,2016She came in for an oil change only and there was no complaint of a shifter problem with the vehicle. When we drove the vehicle the first time the rear of the vehicle was dogg tracking a foot to the left and she said it kept wearing out the rear tires and there was steel hanging out for months. At no time did we know there was a shifter problem. Premier Nissan has fulfilled all obligations of repairs as promised. Any repairs or recommendations from another service shop or dealer are the responsibility of that business. Should you need any additional information please contact me at your convenience. Sincerely[redacted]Premier Automotive Management

[redacted]After reviewing and speaking to the parties involved, I found [redacted] had completed and signed a credit application and provided her drivers license. As a result, her credit was pulled. There was no deception in pulling her credit. The Sales Manager then began negotiations with her...

salesperson for the purchase price. The consumer expressed she wanted to be at a certain payment amount per month. The Sales Manager put together numbers that would meet this request. The consumer did not agree to the purchase and no paperwork was processed for it. The dealership provided all requests accordingly to that point. Should you need any additional information please contact me at your convenience. Sincerely,[redacted]Premier Automotive Management

Andrea,After further review with upper management, the dealership is willing to assist with half the cost of the Upgraded hitch [redacted] is seeking as settlement, although the sales consultant advises he did not promise [redacted] the trailer hitch he is seeking, nor did management. [redacted] advised we charged him 700 dollars for a hitch in his earlier comments and that is wasWorth 200 at U haul, but in a previous conservation stated that he was getting a hitch at no cost. Premier Nissan has followed through with a trailer hitch as promised and would be willing to assist as a good will measureTo pay half for the upgrade [redacted] is seeking.  This is our final decision. Please have the consumer contact Jerry [redacted], GSM, at Premier Nissan to do so. [redacted]
 Sincerely,Tracey F[redacted] Premier Management

[redacted]I have spoken to the parties involved and looked at the call logs. It appears the vehicles [redacted] called on were sold. However, the Sales Manager, Walter B[redacted], has advised he will have [redacted] contacted as Premier Nissan would very much like to assist him in finding a vehicle...

satisfactory to his needs.Should you need any additional information please contact me at your convenience. sincerelyTracey F[redacted] Premier Automotive Management

[redacted]According to the Service and Parts Director, Danny G[redacted], Customer had vehicle towed in and from the beginning the dealership figured it would not be a warranty repair due to the nature of the test results we were getting and the way the vehicle was running when unloaded off wrecker....

Danny explained to the customer that warranty did not cover rental vehicles unless the repairs were covered under warranty, which seemed unlikely they would be. However, he put the customer in a loaner vehicle 5 hours after the vehicle arrived. After further testing we found water in his fuel tank which he paid to have repaired and his vehicle was completed the following morning. He contacted the Revdex.com 4 hours after his vehicle was towed in. I am assuming he was upset there was a possibility that his repairs weren’t going to be covered under warranty.If you should need any additional information, please contact me at your convenience.Sincerely,Tracey F[redacted] Premier Automotive Management

[redacted]I have spoken with the parties involved regarding the return of [redacted] lease and confirmed the payoff has been sent to NMAC and shows a 0 balance. Amanda in our Accounting dept at Premier Nissan has spoken to Ms. [redacted] and advised she will be refunded. Should you need any additional...

information please contact me.Sincerely,Tracey F[redacted], Premier Automotive Management

[redacted] The consumer purchased a used vehicle for $2,600. The dealership had to get the title cleared of a lien and apply for a duplicate. I have spoken to the Comptroller for the Nissan dealership and was advised of the following;"We should be getting a Mississippi Duplicate Title any day. When...

we tried to get a duplicate title originally it was sent back showing there was a lien. We had to get a release of lien from Carfinders, which took a while.  We received that Release and sent to Mississippi for a duplicate title, which we should receive any day...."I have asked them to contact the customer upon receipt of title. If he has any further questions he can contact [redacted]
*Thank you,Tracey F[redacted] Premier Automotive Management

Andrea Premier Nissan has left a message and sent a request via email to the consumer to please contact them to cancel the extended warranty she advised she does not want purchased with her vehicle. There is a cancellation form she needs to sign to be refunded. The dealership finance manager...

has not received a reply as of yesterday. Please have the consumer contact the finance department and ask for D'lanor or Francois and they can assist her. She can either respond vis email or telephone. Thank you,Tracey F[redacted], Premier Automotive Management

[redacted],
When Premier tested the vehicle it had a code in the system for low battery voltage. The code was for the main battery in the car and not the battery in the I-Key. We then ran a computerized test on the vehicles battery which showed the battery was bad and needed to be replaced....

These diagnostic results were shown to the customer. We installed a new battery in the vehicle as the vehicle started right up and everything worked fine. I am not sure how Ray Brandt could have diagnosed the vehicle over the phone when we had the diagnostic info in our hand and the vehicle has been working as designed ever since the battery was replaced. In addition the tow cost was $85 of the $135 invoice. Premier Nissan provided the necessary required service to the vehicle and charged accordingly.
Should you need any additional information please contact me at your convenience.
[redacted]
Premier Automotive Management