JOSCO Energy USA, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This is in reference to Complaint Number [redacted] Upon receipt of complaint, Josco looked into the matterAccounts were cancelled and customer will not start service with JoscoIn addition, customer was placed on Josco's internal Do-Not-Knock and Do-Not-Call listAgent was removed from the fieldCustomer was made aware of the resolution

Hi, Upon receipt of complaint, Josco looked into the matterElectric end date is 2/5/and gas end date is 3/7/Josco refunded the difference in supply charges for the last posted billsA check was mailed 1/23/Customer has been added to Josco's internal Do-Not-Knock and Do-Not-Call listThank you

Hello, once again I am being over charged on this new pse&g bill for my both accountsAcc # [redacted] for 1st floor while pse&g charge $josco energy is charging $for gasFor electricity pse&g charged $19.46, josco charge $Acc# [redacted] 2nd FL pse&g charged $for gas and josco charged $286.10, for electricity pse&g charged $but josco charged $This is outrageousI cannot believe I’m being charged a lot more again on my billsI cannot afford this and it is ridiculousThis is my February statementI need this fix Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Upon receipt of complaint, Josco looked into the matterThe sales agent has been retrainedCustomer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call listA check was sent to the customer on September 2, for the difference in supply charges between the utility's rate and Josco's rate for the service periodWe reached out to the customer but was unsuccessful in reaching them

This is in reference to Complaint Number [redacted] Upon receipt of complaint, Josco looked into the matterWe have not been able to get in touch with the customer or locate an account with the information providedAs per the customer's request, the customer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list

Hi, This is in reference to Complaint ID [redacted] :Upon receipt of complaint, Josco looked into the matterThe sales agent states that she wore her Josco ID as always The agent received retrainingThe customer has been placed on a rate lower then the utility's rate for the one month of service she will receive from JoscoCustomer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call listAs always, Josco does not charge a termination feeWe tried to contact the customer a few times but have no been successful in speaking with her

Hi, Upon receipt of Complaint, Josco looked into the matterThe customer was not enrolled with Josco Energy and did not receive service from JoscoThe sales agent no longer works for JoscoThe customer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list.The customer is satisfied with the resolutionThe matter has been resolved.Thank you

This is in reference to Complaint Number [redacted] Upon receipt of complaint, Josco looked into the matterThe sales agent was removed from the field We spoke to the customer and assured her she has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list

This is in reference to Complaint [redacted] .Upon receipt of complaint, Josco looked into the matter Josco's customer service manager spoke to the customer and informed her that she has not enrolled with Josco EnergyCustomer has been added toJosco's internal Do-Not-Knock and Do-Not-Call listFor the inconvenience, Josco agreed to send a $check to the customerThank youTell us why here

This is in reference to Complaint Number ***Upon receipt of complaint, Josco looked into the matterCustomer electric service with Josco started October, and will be dropped March 29, Customer started gas service with Josco November and will drop April
2018. Josco's customer service manager reached out to the customerCustomer was informed both her Electric and Gas account's were cancelled and the customer was provided with the cancellation dates on both accounts. Josco offered to refund the difference in supply charges between Josco's rate and the Utility's rate for the last three posted bills. Customer has been added to Josco's internal Do-Not-Call and Do-Not-Call listAs always, Josco does not charge a termination fee. Customer has been made aware of the resolution and is satisfied

This is in reference to Complaint Number ***Upon receipt of complaint, Josco looked into the matterCustomer electric service with Josco started January and dropped March Customer started gas services with Josco January 5, and dropped March 5, 2018.Josco's customer
service manager reached out to the customerJosco offered to refund the highest bill posted on the customers account. Customer has been added to Josco's internal Do-Not-Call and Do-Not-Call listAs always, Josco does not charge a termination fee. Customer has been made aware of the resolution and is satisfied

Hi,Upon receipt of complaint, Josco looked into the matterJosco attempted to contact the customer but was not able to reach himA check was mailed on March 22, for the difference in supply charges between Josco's rate the utility's rate for the service periodIn addition, the customer has
been placed on Josco's internal Do-Not-Knock and Do-Not-Call list

Upon receipt of the complaint, Josco looked into the matterJosco spoke to the customer regarding the allegationsHe states that he is not authorized to make changes to his accountJosco cancelled the enrollment and the customer was not enrolled The sales agent was interviewed and he
states he did wear his Josco ID at all times and identify himself as a Josco employee As a matter of quality control we have retained all of our vendors in the applicable Uniform Business Practices

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is in reference to Complaint Number ***Upon receipt of complaint, Josco looked into the matterCustomer signed up with Josco on February 20, 2018.Josco's customer service manager spoke to the customer on February 21, and informed the customer her account will not enrolled with
Josco.Customer has been added to Josco's internal Do-Not-Call and Do-Not-Call listAs always, Josco does not charge a termination fee. Customer has been made aware of the resolution and is satisfied

We reviewed the matter of this enrollmentAs soon as the customer advised that the bank would not take the check, we sent out a new one

Hi, This is is in reference to Case Number ***Customer was not enrolled with Josco Energy and did not receive service from Josco EnergyThe sales agent no longer works for JoscoA QA has been conducted on the agents salesSales agent in the field have received retraining on
representation and Josco's policy and proceduresCustomer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list.We have reached out to the customer a few times but have been unsuccessful in speaking with her.The matter has been resolved.Thank you

Upon receipt of complaint, Josco looked into the matter. Customer started electric service with Josco on April 4, and will drop February 1, 2018. Customer started gas service with Josco on May 4, and will drop on March 5, 2018. Customer acknowledges that
she did sign up with Josco but cancelled services and would like a refund. Josco offered to refund the difference in supply charges between Josco's rate and the Utility's rate for the service periodA check was mailed on January 22, 2018.Customer has been added to Josco's internal Do Not Knock and Do Not Call list. As always, Josco does not charge a termination fee.The customer is satisfied with the resolution. The matter has been resolved