JOSCO Energy USA, LLC

Upon review of the complaint, Josco examined all of the relevant factorsThe account is cancelled and Josco reimbursed the customer the differential between the utility company's rates and Josco's rates for the service period

Thank you for taking care of this matterPlease know that I did call backI couldn't pick up when you called because I was at workI had to call back at and after but I guess the company was closed by that timeHowever, thank you for taking your time to take care of this[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, Upon receipt of Complaint, Josco looked into the matter. The customer was not enrolled with Josco Energy and did not receive service from Josco. The sales agent no longer works for Josco. The customer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list.The customer is...

satisfied with the resolution. The matter has been resolved.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi, This is in reference to Complaint ID [redacted]:Upon receipt of complaint, Josco looked into the matter. The sales agent states that she wore her Josco ID as always.  The agent received retraining. The customer has been placed on a rate lower then the utility's rate for the one month of...

service she will receive from Josco. Customer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list. As always, Josco does not charge a termination fee. We tried to contact the customer a few times but have no been successful in speaking with her.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon receipt of the complaint, Josco reviewed the matter. Josco offers a variable rate that may change month to month. As soon as the customer requested cancellation, Josco submitted a request to cancel the account. Josco does not determine the end date, rather it is up to the utility company. Since...

the customer was felt like he was paying too much, Josco agreed to refund the differential between Josco and the utility rates which came out to $349.66. The check was sent on 2/2/16.

Upon receipt of complaint, Josco looked into the matter.  Customer started electric service with Josco on August 9, 2017 and dropped December, 2017.  Josco's customer service manager spoke to the customer who acknowledges that she did sign up with Josco but would like to cancel. Josco...

does not have any record of this customer contacting the customer service department. Josco agreed to refund the difference in supply charges between Josco's rate and the Utility's rate for the service period. A check was mailed on January 11, 2018.Customer has been added to Josco's internal Do Not Knock and Do Not Call list. As always, Josco does not charge a termination fee.The customer was satisfied with the resolution.  The matter has been resolved.

Complaint: [redacted]
I am rejecting this response because: the whole point is that they did not cancel it when I asked them to on october the 3rd instead they cancelled it on december1
Regards,
[redacted]

This is in reference to Complaint [redacted].Upon receipt of complaint, Josco looked into the matter.  Josco's customer service manager spoke to the customer and informed her that she has not enrolled with Josco Energy. Customer has been added toJosco's internal Do-Not-Knock and...

Do-Not-Call list. For the inconvenience, Josco agreed to send a $25 check to the customer. Thank youTell us why here...

Hi,This is in reference to Case Number [redacted].Customer was enrolled with Josco Energy but did not receive service from Josco Energy.  A QA has been conducted on the agents sales.  Sales agent Sales agents in the field have received retraining on representation and Josco's policy and...

procedures.  Customer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list.  The customer is satisfied with the resolution.  The matter has been resolved.

Hi,  This is in reference to Complaint Number [redacted] Upon receipt of complaint, Josco looked into the matter. Customer acknowledges he signed up but would like a refund. Josco agreed to refund the difference in supply charges between Josco's rate and the utility's rate for the...

service period. Customer has also been placed on Josco's internal DNK and DNC list.

Upon receipt of complaint, Josco reached out to the customer. Customer was informed of her end dates and offered a refund of the difference in supply charges between Josco's rate and the utility's rate for the bill in question. A check was mailed on February 27, 2018. Customer is satisfied with the resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon receipt of complaint, Josco looked into the matter and contacted the customer. Josco agreed to refund the difference in supply charges between Josco's rate and the utility's rate. The account has been dropped. The customer is satisfied with the resolution. The matter has been resolved.

Upon receipt of complaint, Josco looked into the matter. The sales agent has been retrained. Customer has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list. A check was sent to the customer on September 2, 2016 for the difference in supply charges between the utility's rate and...

Josco's rate for the service period. We reached out to the customer but was unsuccessful in reaching them.

Hello, once again I am being over charged on this new pse&g bill for my both accounts. Acc # [redacted] for 1st floor while pse&g charge  $120.09 josco energy is charging $174.90 for gas. For electricity  pse&g charged $19.46, josco charge $64.02. Acc# [redacted] 2nd FL pse&g charged $197.34 for gas and josco charged $286.10, for electricity pse&g charged $14.16 but josco charged $34.99. This is outrageous. I cannot believe I’m being charged a lot more again on my bills. I cannot afford this and it is ridiculous. This is my February statement. I need this fix. 
Complaint: [redacted]  
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon receipt of complaint, Josco looked into the matter. The account is cancelled and Josco reimbursed the customer the differential between Josco's rate and the Utility's rate for the service period. The matter has been resolved with the customer.