JOSCO Energy USA, LLC

This is in reference to Complaint Number [redacted]. Upon receipt of complaint, Josco looked into the matter. We have not been able to get in touch with the customer or locate an account with the information provided. As per the customer's request, the customer has been placed on Josco's internal...

Do-Not-Knock and Do-Not-Call list.

Hi,Upon receipt of complaint, Josco looked into the matter. Josco reached out to the customer numerous times but was not successful in reaching her. The sales agent no longer works for Josco Energy. Josco mailed the customer a letter on 1/23/18 and a rebate check which the customer is eligible for....

Customer has been added to Josco Internal DNK and DNC list. Thank you

Hi, This is in reference to Complaint Number [redacted]. Upon receipt Josco looked into the matter. Customer started electric services with Josco December 21, 2016 and dropped January 23, 2018. Customer started gas services with Josco December 1, 2016 and dropped January 23, 2018....

Josco's customer service manager spoke to the customer. Customer did sign up with Josco. Nonetheless, Josco agreed to refund the difference in supply charges between Josco's rate and the utility's rate for the service period. A check was mailed on January 29, 2018. In addition, CUstomer has been added to Josco's internal Do-Not-Knock and Do-Not-Call list.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
 [redacted]

Hi, Upon receipt of complaint, Josco looked into the matter. Electric end date is 2/5/18 and gas end date is 3/7/18. Josco refunded the difference in supply charges for the last posted bills. A check was mailed 1/23/18. Customer has been added to Josco's internal Do-Not-Knock and Do-Not-Call...

list. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in reference to Complaint Number [redacted]. Upon receipt of complaint, Josco looked into the matter. Accounts were cancelled and customer will not start service with Josco. In addition, customer was placed on Josco's internal Do-Not-Knock and Do-Not-Call list. Agent was removed from the...

field. Customer was made aware of the resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in reference to Complaint Number [redacted]. Upon receipt of complaint, Josco looked into the matter. The sales agent was removed from the field.  We spoke to the customer and assured her she has been placed on Josco's internal Do-Not-Knock and Do-Not-Call list.

Hi,  This is in reference to Complaint Number [redacted]Josco agreed to refund the difference in supply between Josco's rate and the Utility's rate for the service period. A check was mailed on September 18, 2017 for the posted bills and we will mail another check once we receive the last bill....

Customer has been added to Josco's internal Do-Not-Knock and Do-Not-Call list.The customer is satisfied with the resolution. The matter has been resolved.

Upon receipt of complaint, Josco looked into the matter. Customer did not enroll with Josco and was not serviced by Josco. The agent was removed from the field. Customer has been added to Josco's internal Do-Not-Knock and Do-Not-Call list. Josco has complied with the customers requested resolution....

The Customer is satisfied and the matter has been resolved.