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Jostens Inc

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Reviews Jostens Inc

Jostens Inc Reviews (72)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have confirmed that the second refund to my credit card has occurred, and I appreciate that Jostens apologized for the inconvenience this caused.I thank you for acting on my behalf.Regards,***

***, We're sorry to hear that your son did not receive his yearbookUnfortunately Jostens is not responsible for the distribution of your school's yearbooks- they are shipped to the school in bulk, and distributed by your school's Yearbook Adviser (typically assisted by school staff or
student volunteers)We understand your concerns, and have contacted the Advisor on your behalfShe has informed us that she has your son's book set aside because they had not been able to successfully deliver the book to him during the school yearOur understanding is that she has emailed you directly with her contact information so that arrangements can be madeIf this is not acceptable, she will also be the person to talk to about getting a refundJostens serves as a portal to handle web ordering and payments for the school, and they must approve any refunds before we can process themWe apologize for any inconvenience

We are showing the $deposit refund was processed on February 27th and will mail out to the address on file on March 2nd The original deposit is always refunded with a checkPlease allow 7-business days for this check to arrive to your home addressPlease let us know if you have any additional questionsThank You Mel

Initial Business Response /* (1000, 5, 2016/02/05) */
I'm sorry for the confusion with the personalization deadline for your schoolI'll need a bit more information, but I'd be happy to make sure this gets correctedPlease call us at your earliest convenience at ***, extension ***
before 5pm Central TimeBetween and pm Central, or Saturday 11am to pm Central, please use extension *** instead and ask for ChrisThank you
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem has not been resolved yet until I get a confirmation that these yearbooks will be personalizedWe had to re-order through the school since Josten's customer care would not even address our initial problem until this Revdex.com complaint was filedStill doesn't explain why they turned off the options to personalize yearbooks before the Feb 19, that was distributed to many householdsDoesn't explain why prices were raised before the February 1,deadline given to many households via emailThis effects several families householdsJostens continues to misrepresent information to either the school or consumer with the attitude as if the consumer is at faultI have plenty of documentation to show I placed the order before the February deadline and still wasn't able to personalize any yearbooks and they raised prices
Final Business Response /* (4000, 9, 2016/02/16) */
Schools each set their deadlines and pricing changes individuallyLooking into the schools you ordered for, Red Oak personalization was and still is available at time of writingAs a courtesy to ensure that the book was personalized before the school deadline closed, we have already added your student's personalization for this schoolBrink set up their $offer to close on Jan 29h and disallow personalization afterward, likely due to their own production deadlinesAgain, Jostens does not have any control over a school's pricing structure or ordering deadlines, and they can choose to make changes to it even after they have us send out marketing materials
If you need a copy of any of this information, verification of the personalization, or further details, please contact us with the info provided previously as we cannot provide further information over a public medium

Thank you for taking the time to speak with us about your order and the issues that you have had with the orderOur records are indicating that the ring was cancelled by *** on Feb5th and the reason stated in the call was because the ring was taking to long to shipWe cancelled the ring per
that request by *** and a credit back to the credit card in the amount of $was completed on our end on Feb27thThe refund has been completed on our end and now you will need to wait for you bank to processIn our experience some banks can take up to business days for the money to be appliedWe apologize for any issue this may have caused you and your familyMy name is Mel and I can be reached at ###-###-####, please feel free to reach out to me with any questions or concerns you may have in regards to this issueThank You Mel

Thank you for letting us know about the issue that you have had with your Jostens orderWe truly apolgize for the issues that you have had and we are working to get you the order as soon as possibleWe have request that these be sent overnight to you at no charge for the issue you have had with
the orderOnce we have more information we will reach out to you with the date your order will shipOnce again we apologize for the issues we have caused you and your family

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe did receive our package on May 10,I still feel that future customers should be aware of how they conduct their businessIt's not a lot of fun to have to fight for three or months to get products that you order and pay for and wait and wait until the very last minute to receive them and to be lied to over and over again

Hello,We apologize for any issue that you have had with your order that was placed in 2014-school yearWe have been able to locate your order and look over the order and we do not show that you were charged for the two necklaces and grad frame as they are not on the orderWe would be more
than happy to speak with you regarding this order and what options may be availableYou will need to work with our Warranty Department regarding your ring as you have received this itemMy name is Mel and I can be reached at ###-###-#### or by email at [email protected]

Thank you for taking the time to speak with us about your orderWe are showing the adjustment for the tax was made on the order and we have also requested to have this ring expedited for all the trouble you have had with the orderOur records are indicating you will also be recieving monies back
on the orderWe apologize for the issues that you have had with your orderPlease contact Mel at ###-###-#### if you have any further concerns or questions

We apologize for the issues that you have had with your orderWe understand graduation can be a stressful time of year and would like to speak to you about your order and the issues that you are havingMy name is Mel and you can reach me at ###-###-####I look forward to speaking to you inregards
to your orderThank You

Hello,We are showing in our records that this has been resolvedMy name is Mel and I can be reached at ###-###-#### or at [email protected] if this information is incorrectThank You

Hello ***,
I've looked into this situation, and it appears that a refund was processed for your order on March 18th, for the full amount of your orderThese refunds can take 5-business days to process back into your account however, so you may not see it quite yet

We apologize for the issues that you have had with your ring order and that the ring was not received by ChrsitmasOur records are indicating the amount of $has been refunded on our end as of 1/3/and you will be put back on the payment plan as requestedPlease keep in mind this can
take an additional 7-business days for it to show in your account depending on your bankOnce again we apologize for the issue with the order and the missing of the delivery date that was promisedMy name is mel and you reach me at ###-###-#### if you have any further questions or concernsThank You

Initial Business Response /* (1000, 5, 2015/11/18) */
Thank you for sharing your experience with JostensI would like to apologize on behalf of Jostens for the issues that have occurred with your orderI understand that the order was supposed to be canceled on October 26th per your request and we
failed to get the order canceled so your card was charged for the full amountI have worked to get this order canceled and the card that was used for the purchase will be refunded within 5-business days depending on your bankIf you have any further questions or concerns please feel free to contact me by phone or emailOnce again I do apologize for the issues this may have caused you
My name is Mel and I can be reached at *** ext*** or via email: [email protected]

Initial Business Response /* (1000, 5, 2015/08/13) */
I'm sorry to hear that you haven't received your refund yet, ***We've checked our records, and it looks like most recently we had a check sent out to you near the end of July, to the address you provided hereIf you have not received this
check yet, please let us know and we can cancel it and issue you a new oneHowever, because this is the second check that you have not received to your PO box, we must request a physical address to have the check delivered via UPS, to ensure that you receive itIf you would like to provide that address, you can contact me directly at [email protected]
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I sent back a diploma frame on the 25th of May for a refund minus the restocking fee and the company received the item on May 25thI called and at first was told they had not received the itemAfter I told them I had the received notification from UPS they found where they had received it so they said they would issue the refundI was told the refund would be issued immediatelyI waited until June and called again.This time they could not find it in the system at allAfter telling them again I had the tracking information where they signed for it they found it and said the refund was issued and would appear in my account on June 8thOn June 8th it still is not in my account and the bank said it is not pending so I called Jostens back and spoke with a supervisor who said the refund was issued but at this point cannot be traced and it would be up to my bank to trace it if it doesn't show up in my account and that they could do nothing furtherI asked for their bank and they sa

I am rejecting this response because:I never received a call from anyone I called Mel once I got the Revdex.com response and talked to her on 1/she advised that the person who claimed to have called me sent me a check for a full refund As of today I have not received anything Therefore I’m rejecting the response until they send me my refund

Initial Business Response /* (1000, 5, 2015/09/02) */
Hello ***We apologize for the difficulty you have had working with the local office to get this issue resolvedWe have communicated with Mr***, and he has informed us that you have been able to resolve the issue with his office,
and that the plaque and the check will be shipped by the end of next weekPlease let us know here or via email ([email protected]) if there is anything further we can do to assist you
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I accept their response, I strongly believe it shouldn't have come to this point at allI hope that this is a learning experience/ lesson for Jostens and their subsidiary companyUnfortunately for them, I won't be utilizing their services any time soon

Initial Business Response /* (1000, 7, 2016/01/19) */
Jostens did send an incorrect ring to ***, once this mistake was discovered a new ring order was entered for ***, the correct ring shipped to *** UPS overnight shipping on 1-6-The original purchase price for the ring was
$284.07, Jostens has sent the customer a $compensation check for the issue
Initial Consumer Rebuttal /* (2000, 9, 2016/01/28) */

Initial Business Response /* (1000, 5, 2015/08/07) */
My name is Mel and I am a supervisor with Jostens and I specialize in the consumer care areaI have looked into Mrs***'s order and discovered the ring was manufactured on June 4th, I do want to first apologize for the confusion
and the inconvenience this has caused herSince the ring was manufactured we would be able to transfer the $deposit to a new class ring as long as it is re-ordered by December 31st of the students senior year, however we would not be able to refund the $Once again I apologize for any inconvenience this may have caused herI would encourage Mrs*** to contact me if she has any further questions or concerns I can be reached directly at *** Ext***Or if Mrs*** prefers, I can also be reached via email at [email protected] look forward to hearing from her
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Then explain why on your statement it says, "Your custom product will be manufactured when 75% paid and ships when 100% paid"?
Reading that on YOUR statement is misleading as I took it as the ring wasn't going to be manufactured until 75% was paid$isn't 75% of $+ shipping $
You have a statement on your statement and I would suggest REMOVING it or rewording itI'm sure my $will bankrupt your company
Final Business Response /* (4000, 9, 2015/08/11) */
I agree with you- your statement clearly shows that the ring will not be manufactured until the 75% is paidI do show you only paid the $so the ring should not have been manufacturedWe apologize for the confusion and frustration this has caused you in regards to this orderI will refund you the $that you paid on the ringPlease contact me directly at *** Ext***Or if you prefer, I can also be reached via email at [email protected] look forward to hearing from you so that we can work to get the information needed to issue your refund
Final Consumer Response /* (2000, 11, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My refund check arrived today

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Address: 11914 NE Sumner St, Portland, Oregon, United States, 97220-1062

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