Jostens Inc

Hello,According to the conversation we had on April 14th regarding the order for [redacted] this issue had been resolved to your satisfaction. Please reach out to me directly if this is not the case. My name is Mel and I can be reached at ###-###-#### Ext [redacted] or by email at...

[redacted]@jostens.com.Thank YouMelConsumer Care Specialist

We apologize that we hadn't been able to get back to you sooner in regard to this matter. An email was sent to [redacted]@aol.com this morning with the UPS tracking information, showing delivery today. We prefer not to provide the tracking over Revdex.com since these correspondences can be made...

public, but if you'd like to give us a better email for you to be reached, we can send you the information again.

Initial Business Response /* (1000, 5, 2016/03/01) */
I am sorry to hear about the issues regarding your cap and gown order from Jostens. I have looked into the order for Jelashe and upon investigation of the order I have found that the request to speak to a supervisor was denied. I do apologize...

for this issue as it left a feeling the order was not being handled correctly. I have personally worked with the representative and the cap and gown for Jelashe will be delivered to your home via UPS. The cap and gown should arrive no later than March 4th to the address on the order. Once again I apologize for the lack of communication and the denial of the supervisor as you requested. My name is Mel and please feel free to contact me if you have any questions at [redacted] ext. [redacted] or by email if you prefer at [email protected]

I apologize for the inconvenience this has caused. A compensation check has been issued.

Dear [redacted],We have tried to contact you and have left you voicemails on Monday, October 9th and Tuesday Oct 10th. We have taken care of the situation as you requested. If you would like more detailed information please contact us at ###-###-####.Thank you.

Initial Business Response /* (1000, 8, 2015/12/15) */
Hello [redacted],
Thank you for inquiry on the repair of your mother's class ring.
We apologize you feel you were lied to when your ring was sent in. After the ring arrived we contacted you to let you know that the ring was too worn to hold...

finish anymore and the sides of the ring were too thin to put a new palm or band on the ring. Unfortunately, there was not enough metal for us to work with on the ring without the possibility of ruining the ring. Wear is not covered under our limited lifetime warranty at that point we offered to make a ring with today's current designs for our standard remake fee or return the ring for sentimental reasons as is with no repairs done. Per your instructions we returned the ring in the same condition it was sent in.

In the future you change your mind and would like to have the ring remade for our standard remake fee you are more than welcome to do so.
Thank you,
Katie
Jostens Warranty Support
[redacted]
Initial Consumer Rebuttal /* (3000, 10, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The local jeweler had no problem repairing the band. My mom didn't want a new ring, only to have hers repaired. I understand that the antiquing might not be possible and I told them that I understand that so only repair the break. They refused so I said just send it back.....if a local jeweler had no problem repairing, then surely jostens could have and you can't even tell there was ever a break...They just refused to repair....some lifetime warranty.....
Final Business Response /* (4000, 12, 2015/12/16) */
Thank you for your reply [redacted]. We did return your ring at your request in the same condition it was sent to us. In the future, please feel free to contact us should the need arise.
Thank you for contacting Jostens.
Sincerely,
Katie
Jostens Warranty Service

Our rings include a 30 day satisfaction guarantee. As such, our warranty team has reached out to the consumer to discuss options and is more than willing to work with the consumer. This was the first we had ever heard of this issue; the consumer had not contacted us about their dissatisfaction...

prior.

I am rejecting this response because: it did not address my complaint against Jostens.  It needs to be sent to the proper consumer.  My complaint was resolved.  I did receive the refund that I had requested.

Initial Business Response /* (1000, 5, 2015/12/18) */
[redacted] I am sorry to hear that you are having issues with your order from Jostens. I have looked into the order for your daughter [redacted], upon investigation this order has been canceled and the refund check was issued in your name on...

December 11, 2015. I would expect you to see this refund within the next few days. I apologize for the confusion when you called into our office yesterday. My name is Mel and please feel free to contact me if you have any questions at [redacted] ext.[redacted] or by email if you prefer at [email protected]

[redacted], We're sorry to hear that your student still hasn't received his book. Your school is in charge of yearbook distribution- Jostens offers online ordering and payment services for the school, but the final decision on all sales and distribution belongs to them. However, we have contacted...

Saint Thomas Moore HS on your behalf and they have indicated that the book is still in their possession. Please contact your school's yearbook advisor for details on how to receive the book. If you are unsure of who that is, you can contact your school's administration office, or our yearbook customer service line (###-###-####) and that information can be provided to you directly. I apologize that I cannot provide this contact information over public communications, and for any inconvenience you've experienced. -KeithOffice of Consumer Affairs

Thank you for taking the time to let us know about the order issues that you have had with Jostens. I have looked into this issue and we have issued a refund back you credit card in the amount of $94.32. Depending on your bank the credit can take about 7-10 business days to show up. Once again I...

apologize for any issue this may have caused you. Please feel free to reach out to me at ###-###-#### Ext. [redacted] and my name is Mel.

I apologize. We are showing that the package was delivered May 9th.

I am rejecting this response because:I explained my financial situation to the company representative when I spoke with the company.  I was laid off my job and was unable to make payments. I am not sure why my Monies are being retained
I am able to make apyments payments.

Hello, We are showing that the issue has been resolved and [redacted] will be able to pick up the cap and gown at the school in April. We do not have a date at this time but the school will call each student down to the Hub to pick up the cap and gown. My name is Mel and I can be reached at ###-###-####...

or by email at [email protected]. Please reach out to me if you have any questions or concerns. Thank You

We apologize for the production delay on the reorder of your photo announcements, and completely understand your frustration. Our information shows that the local Jostens office is delivering the class rings for your school tomorrow at the school- you can contact them for more details...

at ###-###-#### or via email at [redacted].

We would like to apologize for the troubles and frustration that you have experienced. I understand that the nameplate option that was offered is not acceptable. I would like to further review the options with you to resolve your situation. Please contact me at your convenience, our consumer affairs...

number is ###-###-####, and ask to speak with Rose.

I am rejecting this response because: I have not got a refund or my product from this company. So I am very confused as to what has been solved by Jostens?  [redacted]

We are showing this issue was resolved according to our records on June 28th. My name is Mel and I can be reached at ###-###-#### or by email at [email protected]. Please feel free to contact me if you have any further questions. Thank You

Hello,We are showing that this issue has been resolved. My name is Mel and you can reach out to me at ###-###-#### or by email at [email protected] if this issue is not resolved.Thank YouMel Consumer Care Specialist

Thank you for letting us know that you continued to have issues with the merchandise you purchased from Jostens. I have reached out to you and left a voicemail about the next steps in regards to the complaint. Please let us know if this is not satisfactory and we will speak with you about other options. Thank You