Jostens Inc

Thank you for taking the time to let us know about the sizing issue you have had with your clothing items. We apologize for the issue that was caused and we are showing you were contacted by our supervisor Jesse in regards to resolution on the order. My name is Mel and I can be reached at...

###-###-#### if you have any further questions or concerns. Thank You

Thank you for taking the time to let us know about your order and the issues that you have had with your order. Our records are indicating that you spoke to our office and this issue was resolved on May 7th. Please reach out to us at ###-###-####. Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for your help regarding this matter. I truly appreciate the Revdex.com. Kind regards, [redacted]

Thank you for taking the time to let us know that issues you have had with your order. We apologize for the issue this has caused you and we have made sure the refund was processed and sent out to the address provided in the complaint. The amount of the refund will be $95.00 and will be made out to...

[redacted]. Please allow 7-10 business days for the check to be received. My name is Mel and I can be reached at ###-###-####, please reach out to me if you have any additional questions or concerns. Thank You

Initial Business Response /* (1000, 5, 2016/02/07) */
I am sorry to hear that you are having issues with your order from Jostens. I have looked into the order for your son [redacted], upon investigation the ring was paid in full on December 18th, 2015. The representative was at the school on...

December 17th delivering the rings but was unable to deliver yours as the payment was not complete as you were on the automatic payment plan. I apologize for the inconvenience this has caused you and [redacted]. I have worked with the representative and the ring was sent out UPS February 5th and you should have this by the end of next week. I am also going to handle the shipping fee that you incurred on this order and you will have that by Wednesday,February 10th. Once again I apologize for the lack of communication on our part regarding [redacted]'s class ring order. My name is Mel and please feel free to contact me if you have any questions at [redacted] ext.[redacted] or by email if you prefer at [email protected]


Initial Consumer Rebuttal /* (2000, 7, 2016/02/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you [redacted] for contacting us in regards to the order for your student. We apologize for any issues this has caused you and your family. We have resolved the issue and would like to speak to you directly about the order. My name is Mel and I can be reached at ###-###-#### Monday-Friday 9 am...

-6 pm. I look forward to speaking with you about your order.

[redacted] thank you for taking the time to let us know about the experience you have had with our company. I truly apologize as this is not the experience we want our consumers to have. I have personally walked a refund down to the accounting department to have overnighted to you at the address...

provided. This will be delivered by Monday the 7th of May unless your area had Sat. delivery. Please feel free to reach out to me at ###-###-#### and my name is Mel. Once again I apologize for the issue that was caused. Thank You

Thank you for taking the time to let us know the issues that you have had with your order. Our records indicate the refund for the overpayment was processed on 3/29 and can take up to 11-14 business days to be refunded by your bank. We are showing the ring will be shipping out to you on April 4th...

and you should have this in hand by about April 7th. Once again I apologize for any issue this may have cause you. If you have any questions or concerns my name is Mel and I can be reached at ###-###-####. Thank You

Thank you for taking the time to let us know about the issues you had with the ordering process. I am showing you spoke with our office on June 9th and the issue was resolved. If you still have questions or concerns my name is Mel and I can be reached at ###-###-#### or by email at...

[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/06/30) */
Thank you for your feedback on our white gold quality rings. Jostens manufactures white gold differently than most other places as we do not rhodium plate our rings. Rather, we add nickel to the ring to give it the white gold appearance. ...

Please be aware when using the acid solution touch test to a Jostens white gold piece, an incorrect analysis will result. The nickel, that is present in our alloy, can react with acids, and cause damage to white gold jewelry. Our recommendation is to please use a scratch test on stone method.
There are various methods for testing gold purity vary in accuracy, cost, and convenience. They include fire assay, touchstone and various "test kit" testing.
Fire Assay-
A fire assay, a destructive test, consists of taking a piece of the ring, weighing it, purifying it with heat and acid, and reweighing what is left, which will be pure gold. The fire assay is the most accurate test of how much of the ring is gold. This is Jostens primary gold testing method.
Touchstone Testing-
Testing gold with a touchstone or sheet of ground black glass is an ancient but less-accurate method. The tester scrapes the ring on the stone and compares the color of the streak to streaks of known alloys. This method can potentially mar the surface of the ring being tested.
Test Kits-
A variety of kits are available, the follow two are popular:
1-Testing with acid solutions, a simple but also less-accurate method consists of scraping the ring and applying acids of different solutions that identify carat strength by a color reaction. This method can potentially mar the surface of the ring being tested.
2-Another less accurate method is testing with an electrolyte sensor tester- which consists of measuring the decay of electrical energy between the sample and a cathode in the sensor. The result is calculated back into karat value with a digital readout. The operator's aptitude and placement of the sensor tip, the amount of other elements in the alloy (i.e. copper), poor surface condition, all can yield erroneous readings.
Jostens has maintained an in-house chemical lab for decades and has continually used Fire Assay as the standard procedure for gold analysis. All our precious metal alloys used in our rings are analyzed daily by this technique. Jostens also participates in an International Proficiency Test in order to insure our procedures and practices remain at a high standard. Although we are able to perform trials with Test Kits and the Touchstone Test (which are non-destructive); we will continue to perform and maintain, Fire Assay as the most accurate and are confident in these results.
Jostens would be more than happy to test your ring. Our staff of highly trained metallurgists will conduct a proper test and supply a letter of authenticity. Jostens has been in business for over 100 years and adheres to strict government standards.
Please contact our warranty center at [redacted] ext. [redacted] to make arrangements to return your ring. Our regular business hours are Monday through Friday 8 am to 5 pm Central Standard Time.
Thank you,
Katie
Jostens Warranty Support Service Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 I wish to withdraw my complaint to this business. I have received my credit to my account and apologize to the company.  Thank you[redacted]. [redacted]  Regards,
[redacted]