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JPL Recovery Solutions, LLC

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Reviews JPL Recovery Solutions, LLC

JPL Recovery Solutions, LLC Reviews (49)

[redacted] ? I do appreciate this matter being brought to my attention.? As I have done the research in regards to this complaint, I have removed all numbers attached to this account and placed it into a cease and desist status.? Further, the requested letter has been sent to the address confirmed on file with our office on 3/2018.? If you or Ms [redacted] should have any concerns or questions, please feel free to contact me directly [redacted] Thank you.Best Regards,Scott [redacted]

On November 25, 2017,? I informed JPL Recovery Solutions LLC,? in writing and sent via email,? that I was not authorizing an auto withdrawal from my debit card account in the amount of $which they set up to take place do on Dec1, I never signed paperwork allowing this withdrawal, in-fact when they sent me? documentation to sign, I informed them I did not and could not afford to make a $payment on Dec 1, but would make a payment the following paycheck.? ? ? On Dec3,? eight days after I informed them not to wothdrawl any money’s from my account, they put through the wothdrawl of $despite my email stopping this transaction.? ? In doing this they overdrew my account causing my car payment to be declined and my account to be in default, I also accrued Non sufficient fund fees, Which I will be charged for from my bank and capital one auto finance.? I have called JPL times in the last hours and left messages for the representative, Nicole who handles my account and she has yet to return my calls.? ? ? This company has caused me stress, money and embarrassment, they prey on people who in time of need or desperation,? need moneyWhat was once a $loan has now increased to $4,500.00!!! This to me is criminal.? I Have educated myself on the laws of my state so I know, what they have done to me and? many other people? is unethical, but more importantly illegal.? JPL Needs to be held accountable for their illegal conduct and bully tactics.? Sincerely, [redacted]

January 19, 2018To Whom It May Concern,I am in receipt of your complaint submitted regarding allegations against our companyPlease understand that our office takes these matters very seriously and we have researched extensively to ensure a complete responseOur strict policy is to research these matters fully and comply with any consumer requestAccording to account notes,we were attempting to reach Ms [redacted] regarding an outstanding debt with Loan Me There were messages left on voicemails Ms [redacted] contacted our office on 10/13/and set up a settlement arrangement We made attempts to reach Ms [redacted] when her payment declined, but could not get ahold of her and her place of employment stated she was no longer employed with them We spoke to Ms [redacted] on 11/20/and she stated she was concerned about other people receiving messages, at which point we removed all numbers from the account that she requested to be removed We did not contact any number other than Ms [redacted] ’s cell phone number since 11/20/2017, when she requested to have them removed.Employees were instructed that they will be terminated if they are found to be violating the FDCPA or any other applicable statuesAgain, our office takes these matters with the highest regard for any consumer complaintWe apologize for any inconvenience Thank you.Sincerely,Brian [redacted] —Office Manager JPL Recovery Solutions [redacted] [redacted]

I am in receipt of your complaint submitted regarding allegations against our companyPlease understand that our office takes these matters very seriously & have researched extensively to ensure a complete responseOur office takes these matters with the highest regard for any consumer complaintOur strict policy is to research these matters to the fullest extent and comply with any consumer requestAt this time we can neither confirm nor deny that the allegations against our company and our employees are validThere is no documentation or recording to support these claimsI did personally speak with your representative regarding this complaintI also held an office meeting with all employees explaining that they will be terminated if they are found to be violating the FDCPA or any other applicable statutesIn this instance, we encourage you to follow your chain of debt to prove our legitimacy starting with [redacted] We would be happy to request all of your Original Loan Documentation for you per your requestPlease reach out to your representative Sarah [redacted] ext*** if you would like us to do soWe are sorry for any inconvenience this may have caused youCustomer satisfaction is our number one priority

I read the companies response to my complaint, I am very dissatisfied by their responseThey are not being truthful, in-fact they are lyingThey contacted my ex-husband AFTER, I strictly told them not to and explained to them they are breaking the law by doing so, That's when I was told they use the same resources as the FBINot only did they contacted my ex-husband again, but also an old high school friend, and I have recently found out they also called my niece! They stated in their response that they were 'trying to locate me', according to the law they may call once/or one person to to a location search, if the person is unreachable, I was reachable! They had my physical address,? email address, my phone number AND my debit card/bank account information! They claim they contacted my employer?? What employer may that be?? They did not call my existing employer! They use these tactics and lies to harass and scare people.? I have yet to receive a new statement with my payments reflected?? Yet, I'm sure they have c charged me an obscene about of interest!? I want them to credit my account or w/o the balance owedThey can not continue to abuse peoples rights!Sincerely, [redacted]

I read the companies response to my complaint, I am very dissatisfied by their responseThey are not being truthful, in-fact they are lyingThey contacted my ex-husband AFTER, I strictly told them not to and explained to them they are breaking the law by doing so, That's when I was told they use the same resources as the FBINot only did they contacted my ex-husband again, but also an old high school friend, and I have recently found out they also called my niece! They stated in their response that they were 'trying to locate me', according to the law they may call once/or one person to to a location search, if the person is unreachable, I was reachable! They had my physical address, email address, my phone number AND my debit card/bank account information! They claim they contacted my employer?? What employer may that be?? They did not call my existing employer! They use these tactics and lies to harass and scare peopleI have yet to receive a new statement with my payments reflected?? Yet, I'm sure they have c charged me an obscene about of interest! I want them to credit my account or w/o the balance owedThey can not continue to abuse peoples rights!Sincerely, [redacted]

I do appreciate this matter being brought to my attentionAs I have done the proper research in regards to this complaint, I have removed the telephone number associated with Ms [redacted] .? Further, once we obtained location information on Ms [redacted] , we ceased communications with her work.? We only contacted the place of employment for location information.? If you or Ms [redacted] should have any concerns or questions, please feel free to contact me directly [redacted] Thank you.Best Regards, Scott [redacted]

On November 25, 2017, I informed JPL Recovery Solutions LLC, in writing and sent via email, that I was not authorizing an auto withdrawal from my debit card account in the amount of $which they set up to take place do on Dec1, I never signed paperwork allowing this withdrawal, in-fact when they sent me documentation to sign, I informed them I did not and could not afford to make a $payment on Dec 1, but would make a payment the following paycheck On Dec3, eight days after I informed them not to wothdrawl any money’s from my account, they put through the wothdrawl of $despite my email stopping this transaction In doing this they overdrew my account causing my car payment to be declined and my account to be in default, I also accrued Non sufficient fund fees, Which I will be charged for from my bank and capital one auto finance I have called JPL times in the last hours and left messages for the representative, Nicole who handles my account and she has yet to return my calls This company has caused me stress, money and embarrassment, they prey on people who in time of need or desperation, need moneyWhat was once a $loan has now increased to $4,500.00!!! This to me is criminal I Have educated myself on the laws of my state so I know, what they have done to me and many other people is unethical, but more importantly illegalJPL Needs to be held accountable for their illegal conduct and bully tacticsSincerely, [redacted]

[redacted] ? I do appreciate this matter being brought to my attention.? I have done the research in regards to this complaint.? I have reviewed the recordings and Ms [redacted] ’s former husband was contacted as he was listed as her current husband in our systemHis number has since been removed.? Should you have any concerns or questions, please feel free to contact me directly [redacted] Thank you.Best regards,Scott [redacted]

[redacted] I am in receipt of your complaint submitted regarding allegations against our companyPlease understand that our office takes these matters very seriously & have researched extensively to ensure a complete responseOur office takes these matters with the highest regard for any consumer complaintOur strict policy is to research these matters fully and comply with any consumer requestWe can neither confirm nor deny these allegations but assure you we will be delving deeper and holding an office training to make sure these types of things don’t happenAfter researching this complaint, we held an office meetingAll employees were advised about the complaint and that this type of behavior will not be toleratedEmployees were instructed that they will be terminated if they are found to be violating the FDCPA or any other applicable statutesI have immediately removed your number from this account upon receival of this complaintYour number has been erased and there will no longer be any phone calls made to you pertaining this matterWe are sorry for any strain this may have caused you and want to apologize for any inconvenience

Revdex.com spoke to [redacted] ? at business and the following was relayed:We have checked in both offices and we are unable to locate this individual in our systemIf there is an account number for us to reference we will gladly search again, but at this time we do not believe this is a customer of ours We have no record of calling their number

We are in receipt of the complaint submitted regarding allegations against our companyPlease understand that our office takes these matters very seriously and we have researched extensively to ensure a complete responseOur strict policy is to research these matters to the fullest extent and to comply with any consumer requestI have found on this account, your husband was called in an attempt to reach out to you after we called line ending with no responseBoth phone calls were on the 9th of April, and both were only called onceIt seems on the 24th of April you did call back in, and we advised you of the attempt to collect a debt and then reached out to you just once more after the call was disconnectedWe have not found any of these phone calls were in violation of FDCPA guidelines or any other applicable statutesI'm sorry if you felt we were out of bounds, that is never our intention and customer care is our number one priorityYour account has since been placed in a "Cease and Desist" status, and you will not longer receive any phone calls from our company regarding this matterWe wish you the best of luck in the futurePlease reach out if you should have any other concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***, I did have a chance to listen to the phone call as well as look over your accountWe did not find that anyone was in violation of FDCPA guidelines or any other applicable statutesI have made a note on the account to cease and desist all phone calls to any other family members
and we will only make calls directly to youPlease understand customer service is our first priority however, the money on this account is still owed and we will be reaching out to your to resolve thisWe are willing to work with you on payment options if one lump sum payment will not be feasibleWe look forward to working with you further and did have a discussion with the representative you spoke with regarding this complaintWe have given this account to another representative for you to speak with in hopes they may be able to better assist youPlease call your representative Steve *** ext*** directly at any time regarding this matter at ***

*** *** I do appreciate this matter being brought to my attentionAs I have done the proper research in regards to this complaint, I have removed all numbers attached with this account. Ms*** will no longer receive communications from our office. If you or
Ms*** should have any concerns or questions, please feel free to contact me directly***Thank you.Best Regards,Scott ***

*** ***I am in receipt of your complaint submitted regarding allegations against our companyPlease understand that our office takes these matters very seriously & have researched extensively to ensure a complete responseOur office takes these matters with the highest regard for any
consumer complaintOur strict policy is to research these matters fully and comply with any consumer requestWe can neither confirm nor deny these allegations but assure you we will be delving deeper and holding an office training to make sure these types of things don’t happenAfter researching this complaint, we held an office meetingAll employees were advised about the complaint and that this type of behavior will not be toleratedEmployees were instructed that they will be terminated if they are found to be violating the FDCPA or any other applicable statutesI have immediately removed your number from this account upon receival of this complaintYour number has been erased and there will no longer be any phone calls made to you pertaining this matterWe are sorry for any strain this may have caused you and want to apologize for any inconvenience

On November 25, 2017, I informed JPL Recovery Solutions LLC, in writing and sent via email, that I was not authorizing an auto withdrawal from my debit card account in the amount of $which they set up to take place do on Dec1, I never signed paperwork allowing this
withdrawal, in-fact when they sent me documentation to sign, I informed them I did not and could not afford to make a $payment on Dec 1, but would make a payment the following paycheck. On Dec3, eight days after I informed them not to wothdrawl any money’s from my account, they put through the wothdrawl of $despite my email stopping this transaction. In doing this they overdrew my account causing my car payment to be declined and my account to be in default, I also accrued Non sufficient fund fees, Which I will be charged for from my bank and capital one auto finance. I have called JPL times in the last hours and left messages for the representative, Nicole who handles my account and she has yet to return my calls. This company has caused me stress, money and embarrassment, they prey on people who in time of need or desperation, need moneyWhat was once a $loan has now increased to $4,500.00!!! This to me is criminal. I Have educated myself on the laws of my state so I know, what they have done to me and many other people is unethical, but more importantly illegal. JPL Needs to be held accountable for their illegal conduct and bully tactics. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would however appreciate to receive this I writing from JPL letterheadJust IncaseI would greatly appreciate it.
Regards,
*** ***

*** ***We have researched extensively on this accountWe have found that unfortunately this is a 47-month contractPlease see attachments for all Original Loan Documentation which has been signed and agreed to by you when this loan was originally openedWe encourage you to please speak with
your representative Steven *** ext*** *** to discuss further payment optionsCustomer service is our number one priority and we strive to help each and every person resolve their debt

I do appreciate this matter being brought to my attentionAs I have done the proper research in regards to this complaint, I have removed the telephone number associated with Ms***. Further, once we obtained location information on Ms***, we ceased communications with her
work. We only contacted the place of employment for location information. If you or Ms*** should have any concerns or questions, please feel free to contact me directly***Thank you.Best Regards, Scott ***

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Address: 3840 E Robinson Rd Suite 319, Amherst, New York, United States, 14228

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