JPL Recovery Solutions, LLC

I read the companies response to my complaint, I am very dissatisfied by their responseThey are not being truthful, in-fact they are lyingThey contacted my ex-husband AFTER, I strictly told them not to and explained to them they are breaking the law by doing so, That's when I was told they use the same resources as the FBINot only did they contacted my ex-husband again, but also an old high school friend, and I have recently found out they also called my niece! They stated in their response that they were 'trying to locate me', according to the law they may call once/or one person to to a location search, if the person is unreachable, I was reachable! They had my physical address, email address, my phone number AND my debit card/bank account information! They claim they contacted my employer?? What employer may that be?? They did not call my existing employer! They use these tactics and lies to harass and scare people. I have yet to receive a new statement with my payments reflected?? Yet, I'm sure they have c charged me an obscene about of interest! I want them to credit my account or w/o the balance owedThey can not continue to abuse peoples rights!Sincerely,** ***

I do want them to stop attempting to collect on this and stop contacting me And to refund the $already deducted

I do thank you for bringing this matter to my attention. As I conducted the full research for this account in question, I have discovered that upon speaking to the customer, the family members were contacted to gain location information and the numbers have since been removed. We have no
reason to further contact any family members. Should you or Ms*** have any further concerns, do not hesitate to contact myself directlyThank you.Best regards Scott ***

We are in receipt of the complaint submitted regarding allegations against our companyPlease understand that our office takes these matters very seriously and we have researched extensively to ensure a complete responseOur strict policy is to research these matters to the fullest extent and to
comply with any consumer requestI have found on this account, your husband was called in an attempt to reach out to you after we called line ending with no responseBoth phone calls were on the 9th of April, and both were only called onceIt seems on the 24th of April you did call back in, and we advised you of the attempt to collect a debt and then reached out to you just once more after the call was disconnectedWe have not found any of these phone calls were in violation of FDCPA guidelines or any other applicable statutesI'm sorry if you felt we were out of bounds, that is never our intention and customer care is our number one priorityYour account has since been placed in a "Cease and Desist" status, and you will not longer receive any phone calls from our company regarding this matterWe wish you the best of luck in the futurePlease reach out if you should have any other concerns

*** *** I do appreciate this matter being brought to my attention. As I have done the research in regards to this complaint, I have removed all numbers attached to this account and placed it into a cease and desist status. Further, the requested letter has been sent to the
address confirmed on file with our office on 3/2018. If you or Ms*** should have any concerns or questions, please feel free to contact me directly***Thank you.Best Regards,Scott ***

I do appreciate this matter being brought to my attentionAs I have done the proper research in regards to this complaint, I have removed all numbers attached with this account and placed it into a complaint status. Upon checking recordings attached to this account, it was discovered that the
collector in question only contacted numbers associated with this account in order to gain location information for Mr***The customer will no longer receive communications from our office. If you should have any concerns or questions, please feel free to contact me directly***Thank you.Tell us why here

Revdex.com spoke to *** at business and the following was relayed:We have checked in both offices and we are unable to locate this individual in our systemIf there is an account number for us to reference we will gladly search again, but at this time we do not believe this is a customer of ours
We have no record of calling their number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In response to this complaint, I have gone through all phone calls as well as notations on this accountPlease understand that our company takes each complaint very seriously and have researched extensively to ensure a complete responseI have found that we did abide by FDCPA guidelines while
trying to reach out to MsPerez and confirm her identity for the debt owedThis account has since been placed in a 'cease and desist' status and the debtor will no longer receive any further contact from our companyIn the wake of this complaint, we held an office meeting with all employees advising of the complaint & that any employee will be terminated if they are found to be violating the FDCPA or any other applicable statutesIn this instance, the account is now closed and will not be resold, and all communications on the account will cease and desist immediatelyWe wish you the best of luck in the future and apologize for any inconvenience.JPL Recovery Solutions *** ** *** *** *** ***
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I am in receipt of your complaint submitted regarding allegations against our companyPlease understand that our office takes these matters very seriously & have researched extensively to ensure a complete responseOur strict policy is to research these matters to the fullest extent and comply
with any consumer requestAt this time we can assure you the representative Alexander whom you originally spoke with has been fired from our companyI have had a chance to listen to the phone calls made on your behalf and found no personal information has been disclosed. Since then your account was moved to MsBrenda *** as we felt she would be a better fit for you and your financial needsWe do wish to help you resolve this debt owed, however, customer satisfaction is our main priority, and we will always honor your right to cease and desistYour account has been placed in a Cease & Desist status, and you will no longer receive any further contact from our companyIn the wake of this complaint, we held an office meeting with all employees advising of the complaint & that this type of behavior will not be toleratedEmployees were instructed that they will be terminated if they are found to be violating the FDCPA or any other applicable statutesIn this instance, the account is now closed and will not be resold, and all communications on the account will cease and desist immediatelyWe wish you the best of luck in the future and apologize for any inconvenience

I am in receipt of your complaint submitted regarding allegations against our companyPlease understand that our office takes these matters very seriously & have researched extensively to ensure a complete responseOur office takes these matters with the highest regard for any consumer
complaintOur strict policy is to research these matters to the fullest extent and comply with any consumer requestAt this time we can neither confirm nor deny that the allegations against our company and our employees are validThere is no documentation or recording to support these claimsI did personally speak with your representative regarding this complaintI also held an office meeting with all employees explaining that they will be terminated if they are found to be violating the FDCPA or any other applicable statutesIn this instance, we encourage you to follow your chain of debt to prove our legitimacy starting with *** ** *** ***. We would be happy to request all of your Original Loan Documentation for you per your requestPlease reach out to your representative Sarah *** ext*** if you would like us to do soWe are sorry for any inconvenience this may have caused youCustomer satisfaction is our number one priority

*** ***We have researched extensively on this accountWe have found that unfortunately this is a 47-month contractPlease see attachments for all Original Loan Documentation which has been signed and agreed to by you when this loan was originally openedWe encourage you to please speak with
your representative Steven *** ext*** *** to discuss further payment optionsCustomer service is our number one priority and we strive to help each and every person resolve their debt

The company's response is a carbon copy of the response they are giving to all of their complaintsThe "manager" of complaints only addressed the issues he wantedDeleting the phone numbers to "account" and sending letter of request is not the solution I was seekingHe did not thoroughly review complaints addressing how they continue to break the law and have repeatedly harassed consumersWhat kind of business or person can go home feeling good about their day after hurting others this wayIf I will be seeking further legal representation until they stop harassing me this wayI am further requesting they Cease and Desist all means of communication with me and my familyI have documentation and records of all the harassing phone calls including the times and papers sent to meI continue to make a stand against this company being fraudulent and the Attorney General in California will be notified as wellThey did not even attempt to apologize for their wrongdoingIt's very disturbing to know a business like this can even existThis is not a legal debt collection agency by no meansCalifornia laws are very different from New York lawsThe FTC has also been notified on my behalf. Thank you to Revdex.com,**

***? ***After researching this complaint, we have found that our employee was following FDCPA guidelinesWe also held an office meetingAll employees were advised about the complaint and that this type of behavior will not be toleratedEmployees were instructed that they will be
terminated if they are found to be violating the FDCPA or any other applicable statutesOur office takes these matters very seriouslyI have made a notation on this account to never contact Mr*** again ??" as well as removed his number from our phone logMr*** will not be contacted by our office again regarding this debtOur office apologizes for any inconvenience causedThank you

I do appreciate this matter being brought to my attention.? It does impact our company to know a customer has been left to feel this way.? Upon my research I have placed this account into a complaint status.? I have further listened to the recordings and have found no wrong doing on
our companies part.? Once asked to not call the employer, communications were ceased to the POEAs of today, the account will no longer receive ANY calls from our company.? If you or Mr***? should have any other questions, feel free to contact me directly.Thank you and best regards,Scott ***

I am in receipt of your complaint submitted regarding allegations against our companyPlease understand that our office takes these matters very seriously & have researched extensively to ensure a complete responseOur strict policy is to research these matters to the fullest extent and comply
with any consumer requestI see on your account here, we did make contact with phone number ending in on 5/2/and 5/4/Both times it seems we were unable to confirm that it was you who we were speaking with so no further information could be givenWe do have to reach out to contacts on the account for verification purposes, but after listening to call recordings we did not find any FDCPA statutes violated.? In the wake of this complaint, we held an office meeting with all employees advising of the complaint & that this type of behavior will not be toleratedEmployees were instructed that they will be terminated if they are found to be violating the FDCPA or any other applicable statutesYour account has since been recalled from our office, you will not receive any other phone calls from our companyWe wish you the best of luck in the future and apologize for any inconvenience

*** ***? I do appreciate this matter being brought to my attention.? I have done the research in regards to this complaint.? I have reviewed the recordings and Ms***’s former husband was contacted as he was listed as her current husband in our systemHis number has since been removed.? Should you have any concerns or questions, please feel free to contact me directly*** Thank you.Best regards,Scott ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? I have not received an offer from JPL Recovery, nor ? have they contacted me in any way to resolve this matter? I am shocked and appalled that they continue to lie and deny their illegal actions against me? Not to mention it’s taken them months to respond to my complaint, I have provided ? proof of their illegal actions? In their response they claim I gave them my ex-husband name as a reference! That is an out right lieThey never asked me for his informationAnd ? I would never give them his contact information? They contatted him more than once which is illegal and goes against my privacy rights? This has caused me extreme distress and anxiety? They need to be held accountable for their actions? I am not the only person they have tried to bully and embarrass? They are not abouce the law? ? I’ve waited months for a response.....and they respond with another complete lie
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]? ?
Regards,
*** ***I

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com spoke to ***? at business and the following was relayed:We have checked in both offices and we are unable to locate this individual in our systemIf there is an account number for us to reference we will gladly search again, but at this time we do not believe this is a customer of ours
We have no record of calling their number