JPMorgan Chase &

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The business representative refused to answer my question, why I was not informed beforehand about pending closure of my account, stating that she could not disclose to me the internal policy of the bank. During our conversation she was talking over me, ignoring most of my questions. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Basically they called and told me nothing new. One if the reasons I started this process was because the bank didn't explain their actions and the representative that called me basically told me the exact same thing I was told weeks ago. When I confronted them on the time wasting venture the person that went to the branch on my behalf went through; they're response was they couldn't do anything about that. I then told them they said the money could be taken out and she says... We started the account could be closed in up to ten days. I then told her obviously they decided on the day before hand and why did they not communicate this to me? She replied that they didn't have to. Finally when asked why the branch lied to the person that went into the branch - the branch told her they didn't know why the money couldn't be taken out, even though they called and found out why - the representative says she didn't know and that they would coach them on it. I then again asked for the fees back to compensate us for the time spent on this issue and the lies told and was told no. She expanded by saying there wasn't a back error so she would do nothing. Needless to say the bank resolved nothing and I do l consider this matter FAR from closed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided on February *, 2016. We consider this matter closed. In order to protect...

consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, La-Keisha P[redacted] Executive Office       [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided on August **, 2016. We consider this matter closed.   In order to...

protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].   Sincerely,   Medina A[redacted]   Executive Office   T[redacted]

At this time, I have been contacted directly by JPMorgan Chase - Executive Office regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]They tried to indicate that the offer was not offered during that time.  My account was opened with...

direct deposit, but the account did not start direct deposit, because their representative indicated that they had fax-communication problems at the [redacted], ** branch, but the direct deposit did finally start in the account, and this is when I went back up to the branch, and spoke to the [redacted], and she said I would be awarded the $200.00 fee. If the company offers direct deposit, and it is clearly issued in my account via [redacted], then this is fraud for them not to offer the open account fee. That is not my fault that the representative did not open up the account properly, when she had to get approval from her [redacted] to open up my account via the computer; then the direct deposit did not start right away, due to their error; then once it did start after July 2014; now Chase wants to not honor their agreement, because I could have opened my account up anywhere. They are not the only ones that offer a direct deposit fee to draw in new customers. I had direct deposit; I did not have to allow my [redacted] to enter that account, and I believe they should train their staff better to setup accounts, and honor coupons that they sent to the public, because they look fradulent at the end of the day.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I haven't received this December *, 2014 documentation from this company yet. But because they would not answer my question as to the FULL overview of the charges they have filed against me, I have already sent this case to my lawyers office, and THEY will be contacting this company directly.It is against the LAW to NOT disclose fees charged to a customer, when they are asking. As notated in this complaint, I have asked MANY times, and this company has refused to disclose the charges.But I do thank you Revdex.com for your assistance in this matter, but my lawyers office will handle it from here.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted].  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December *, 2014.   In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].   Sincerely,   [redacted]
  Executive Office

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted].  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on August **, 2016   In order to...

protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].   Sincerely,   Keesha A[redacted] Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

This email is to acknowledge receipt of your correspondence from Hector V[redacted] - Case [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customer on February *, 2016.       In order to...

protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext.[redacted].   Sincerely,   Shelley T[redacted]
* Executive Office     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Chase has not helped resolve the issue. I am very displeased and I am considering changing banks, since they refuse to do anything about it. Worst customer service.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted].  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on October *, 2015 In order to protect...

consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Jose H[redacted] Executive Office

This e-mail is to acknowledge receipt of your correspondence from [redacted]- Case # [redacted].  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided by email to the customer on December **, 2014.    In order...

to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].   Sincerely,   [redacted]   [redacted] Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Someone with little or no knowledge of the situation called to give me more of a run around and more excuses and waste more of my time. To this date, they still have not sent the wire fee, and the man on the phone told me that on 'page 14 paragraph two' that I "SIGNED" (I never signed anythign with them. I had an account with [redacted] and Chase bought them out). Tell me who has received or read "page 14 paragraph 2 of some unknown agreement! They have not sent the money and they say they will do nothing to compensate me for the wasted time or hundreds of dollars in fees I will have to pay due to their lack of professional action, and due to their games and run-arounds. I am furious that they are allowed to get away with this. I have also reported them to the complaint unit of the FTC. I will be out of the country for 2 weeks. I expect them to have sent the wire fee as they were supposed to do 3 weeks ago and to waive any supposed fees and I still want an apology and a compensation for what they have done. This is pure fraud.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This e-mail is to acknowledge receipt of your correspondence for Barbara A. R[redacted] – Case No. [redacted].  Chase takes consumer feedback very seriously.  We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on November *, 2015 to address complaint....

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Katherine D[redacted] Executive Office                                         ...⇄ [redacted]

This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on April **, 2017. In order to protect consumer privacy, the consumer has been advised they...

have the option to share the response directly with you.  If you or the consumer has questions, please call us at [redacted]. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely,   Executive Office

[redacted]
[redacted]
 
 
  This e-mail is to acknowledge receipt of your...

correspondence from [redacted] – Case No. [redacted].  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the customer on July **, 2016.   In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].   Sincerely,   Daniel E Q[redacted]  
[redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]