JPMorgan Chase &

Review: I opened my account at the [redacted], ** location located in [redacted], and I started direct deposit with my [redacted] check, and I was not given the promotional fee of $200.00 for starting a direct deposit. I have closed the account, because this is false advertisement. There is record of the [redacted] being directly deposited. The program still exists, because I received another promotional code [redacted]Desired Settlement: $200.00

Consumer

Response:

At this time, I have been contacted directly by JPMorgan Chase - Executive Office regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]They tried to indicate that the offer was not offered during that time. My account was opened with direct deposit, but the account did not start direct deposit, because their representative indicated that they had fax-communication problems at the [redacted], ** branch, but the direct deposit did finally start in the account, and this is when I went back up to the branch, and spoke to the [redacted], and she said I would be awarded the $200.00 fee. If the company offers direct deposit, and it is clearly issued in my account via [redacted], then this is fraud for them not to offer the open account fee. That is not my fault that the representative did not open up the account properly, when she had to get approval from her [redacted] to open up my account via the computer; then the direct deposit did not start right away, due to their error; then once it did start after July 2014; now Chase wants to not honor their agreement, because I could have opened my account up anywhere. They are not the only ones that offer a direct deposit fee to draw in new customers. I had direct deposit; I did not have to allow my [redacted] to enter that account, and I believe they should train their staff better to setup accounts, and honor coupons that they sent to the public, because they look fradulent at the end of the day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January *, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, [redacted]

Consumer

Response:

At this time, my complaint, ID [redacted] regarding JPMorgan Chase - Executive Office has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted] They offered for me to reopen the account to get the promotional fee; this is acceptable.

Review: on 01/**/2015 I used chase online bill pay to pay a bill to [redacted] in the amount of $223. 2 weeks later [redacted] contacted me informing that they still had not received the check. I quickly called chase bank on 01/**/2015 to cancel that check from account ending ([redacted]). And those funds still haven't been returned to my account.Desired Settlement: $223 refund

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on February**, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, [redacted]

Review: On 4-**-2014 I was charged a total of $78.00 from overdraft and transfer fees. The first charge was for NSF fee of $34.00 because of a payment I made on 4-**-2014. On April [redacted], I had the funds available , but it was not processed until Mon the [redacted] of April causing other checks to be processed first and these actions caused my account to be overdrawn. I did not get a low-balance alert until the following day, when I then made a deposit into the checking account. I called Chase by phone and requested a refund of the NSF fees and the transfer fees, but I was denied. I then went into my local Chase branch on [redacted] and [redacted] in Michigan, there I was also denied refund of these fees. I also sent three emails to Chase customer service and was not granted a refund.

I am aware that I did have the overdraft, but I do not agree with the transfer fee because Chase is transferring my own funds from one accout to another. The customer should not be charged for that. Also , I did not receive a low balance alert which I am supposed to receive in these situations, so that I would have been given the time to make the appropriate deposits.

I am a long-time Chase customer and would appreciate further consideration in this matter to refund the fees to my account.

Thank you , [redacted]Desired Settlement: Please provide a refund or a credit to my bank account of at lease $78.00

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]- Case #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on 05/**/2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have made two past telephone transfers from one account to another account the telephone banker I was connected to was unwilling to understand that I would like to transfer from one account to the other account I have I requested her bring up the transaction history and look at the telephone transfer that was made in October 2013 then I brought her attention to the telephone transfer that was processed January 2014 she still refused to understand that I would like to transfer money from one account to the other and became very unprofessional I requested to speak to her [redacted] and was on hold for a extremely long time till I was able to speak to a [redacted] hoping he would understand be he did not understand that I would like to transfer money from one account to another account over the phone he also became unprofessional I just felt like I was transferred to another agent and I was extremely frustrated and disconnected the phone and call telephone banking again and the next agent I was connected to transferred the funds with no hassle but I am still extremely frustrated by the fact at every time I call the telephone banking number I have to cross my fingers and really hope that I will be connected to an agent that will understand and help me and the next day the check bounce and caused a Insufficient funds fee on. The account the funds was being transferred I would have been so negatively impacted if the check was returnedDesired Settlement: I would like a apology from agent and [redacted] that did not understand that I wanted to transfer funds and compensation for the trouble it has caused

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided on February *, 2014. We now consider this matter closed.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,