JPMorgan Chase &

Chase is the worst bank ever a scam! My check was set for the 11/*/2015 the exact day my check goes through and I was still charged the $34.00 dollar service fees than when I went under additional for going under. I would not recommend them. They have horrible customer service agents who talk like robots and read a script. I have worked customer service for [redacted] never treated a customer so badly.

Review: I had a bank account with J.P.Chase bank and they closed my bank account without disclosing the reason of closing the account and would give me no explanation but they told me my remaining balance would be sent to me in ten business days that was Dec**,2015 when they closed the accounts its been almost 2months and I still havent receive my balance I have spoken with several people and have spoken with bank manager andsomeone in the executive department to resolve this matter. I was tod fri Feb *,2016 to go in the bank and signs some forms and pick up the check when I got there they hadnt started the process they told me loss prevention wasnt going to release my check and they wasnt aware of any of this .Desired Settlement: To get an apology and compensated for all what I had to endure from this bank

Review: On Feb [redacted] I attempted to pay $1200 to friend. She never received an email and the $1200 is out of my account and has not been refunded.The Bill Pay attempt was cancelled on Feb [redacted], and my money is not in my account as of Feb, [redacted]. Working with a bank representative, we process a separate Quick Pay of $1200 that my friend did receive.

Chase charged me $248 for insufficient fees in Jan for a lesser amount of money than $1200. Their penalties are steep,but they have no consideration for mistakes made on their end. It's not fair, it is deceptive, and it is a misappropriation of funds.

$1,200 is still missing frrom my account. I would like it refunded with no less penalty than was imposed on me in January 2016.Desired Settlement: Replace my $1200 in my account

Eradicate the $248 of insufficient fees charged to my account in January 2016 or credit me $248 for use of my $1200 from Feb [redacted] until now. The money is still at Chase somewhere; not in my account and never made it to the intended receipient.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on March *, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Marsha I[redacted] Executive Office [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had notification come to my phone this morning saying was over drawed on my account. So when I log in to find that stamps.com was able to take money and put that transaction into pending. I decided to call chase and tell them to declined the charge. The lady said we don`t do that. I said I don`t have money at this point in time. Decline it before they take it. So she transfer me to claims and they were giving me a hard time. So I asked to speak to a supervisor and she says none is here. Really? I said I want to speak to one and she claimed they don`t have any..So I asked again and she hangs up on me. Chase has some great customer service NOT

I told the rep why did you let a company take money out when there is no money in the account. I said so if there was a 1,000 taken out and only 1 penny in the account you all would allow it..She says Yes...That don`t sound to safeDesired Settlement: Refund whatever charges you may charge my account and close this account. I don`t safe with a company that does nothing and protects my money that I work hard for. Decline the charge when there is no money in the account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December **,2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have closed that account once I was refunded. I will never do business with them again. Thanks Revdex.com for your help in this matter

Review: I received a $34 overdraft fee for a check was was deposited to another account after 7pm on [redacted] claims that this check posted the same day. There is no way it processed that fast. As of midnight on [redacted] there was no check that cleared. I woke up to a notice that they had charged my account the $34 overdraft fee. They lied about the date that the check had posted to reward themselves a fee. The check at the earliest posted after midnight on [redacted]. Then, I should have been given a notice that my account was overdrawn and had until 11 pm to deposit funds. My account is set up for low account balances under $50 and overdrawn accounts. I never received either on of those because the account was not overdrawn on [redacted] like they say it was. Customer service at Chase is rude and just tells me they won't waive the fee. I even had one customer service rep tell me I can avoid my account my having notifications set up. Those notifications were already set up and didn't help in this situation because they lied about the date the check posted. Checks don't post the same day they are deposited. Especially since the check was deposited until well after business hours and didn't show up on my Chase account until [redacted].Desired Settlement: I would like my $34 fee waived and refunded.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from Pamela K[redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Daniel E Q[redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I appreciate that you refunded my fees. That is all I wanted in the first place. I asked multiple times for customer service to do so. Also, I wish you wouldn't lie about when a check was cleared to get a fee. I have to constantly take screen shots of my account to prove the date when things post. There is no way that the check was presented for payment on [redacted] when it wasn't even deposited until after 7 pm on [redacted]. You claimed it posted on [redacted] when it cleared well after midnight. Your customer service even said that it mostly likely cleared around 4-6 am on [redacted], It should have had a date of [redacted] and then not eligible for fee until 11 pm on [redacted].

Sincerely,

Review: 2 years ago I moved away from my local bank. I proceed to open a local bank and close my Chase account. I had to do so over the phone which I was told that as long as my account balance stayed at a above 0 balance or at 0 they would be able to close my account over the phone. I was told that all automatic billings had been stopped by Chase bank and my account would be closed since it was at a above 0 balance. Over the next few months I kept getting notified that a small automatic payment had gone through and since my balance was not negative I had been over drafted. I would call and pay to get my balance taken care of and go through the process again being told that my auto billing had been stopped. Through this time I did not even have a bank card so I was not able to make transactions. After several times of repeating this process I was told that my account was closed. I was not receiving any notifications so I believed this to be true. In August of 2014 I had my credit pulled and things were fine. Yesterday I went to open a bank account and when my credit was pulled it showed that I had account abuse with JP Morgan Chase and my account was charged off.Desired Settlement: I need JP Morgan Chase to do what they said they would do from the start. I need a letter of confirmation that my account has been CLOSED and there will be no fee for doing so. I also need this "account abuse" and all other negative reports on my credit to be cleared by JP Morgan Chase.

Business

Response:

This

e-mail is to acknowledge receipt of your correspondence from [redacted]– Case

No. [redacted]. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and a detailed response was provided over the phone

to the customer on April **, 2015.

In order

to protect consumer privacy, the consumer has been advised they have the option

to share the response directly with you. If you have any questions or

concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Chase

Executive Office

Review: My complaint is in regards to excessive and unwarranted bank fees. I have an opt out status on my checking account and the bank continues to charge me fees when the account has insufficient funds. In the amount of $34.00 per item. I have notified the bank multiple times and they still continue to impose these fees. The last fees charged against my account was in the amount of $68.00. I contacted them via email and they refused to reimburse my fees. I find these bank fee practices to be fraudulent and abusive.Not to mention, their customer appreciation ranks amongst the lowest in the industry.Their greed is despicable. Outraged is an understatement!!Desired Settlement: I want to them to refund the fees charged against my account and for them to stop charging them everytime my account has insufficient funds. What's the purpose of having to opt out ?If they are treating my account as an opt in account?

Review: We have contact Chase numerous times over the past year telling them to remove our names and address off their mailing lists, but we keep getting mail from them. We DO NOT want anymore mail from their company and/or their affiliate companies. Remove our names and address immediately and stop sending us mail!Desired Settlement: We DO NOT want anymore mail from their company and/or their affiliate companies. Remove our names and address immediately and stop sending us mail!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] and [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customers on January**, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have NOT received a letter from them. They said they mailed us a response letter a week ago, but we still have not received it. So, this matter has NOT been resolved. They should respond to this complaint instead of telling us they mailed a letter. We would like to know what their response is to our complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] and [redacted] – Case ID numbers [redacted] and [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customers on January **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I closed my savings account via telephone on 5/**/2014. I have called ten times now as I still have not received the check. Every time I call I get the run around. I keep getting told that it is in the mail. It is now August and I still have not received my check. Chase is illegally keeping my money and will not send in my money from my closed savings account. I have filed a complaint with the attorney generals office in Missouri.Desired Settlement: I would like my closing balance of $74.82 PLUS interest from May 2014

Business

Response:

[redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed to the consumer on August **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Review: Chase mailed an offer for account opening premiums. Upon going to bank and committing to ALL requirement to open account, I was informed I must submit to non-advertised cost accounts. I was treated poorly, and left bank, perhaps an age discrimination issue?[redacted]Desired Settlement: allow me to open advertised accounts w/ advertised premium, no bait and switch

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Complaint No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail to the customer on June **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have heard nothing back from Chase bank!!!!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by JPMorgan Chase - Executive Office regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]Chase sends form letters that do not address the issue. They decide without recourse non-discrimination! the latest missive post-marked July**, received July **:the "offer" expired on July **. Chase simply plays the "bait n switch " game. It appears they have won again! The consumer has lost!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The bank (Chase) illegaly made 2 unauthorized bank debits totalling $2100 as follows- (Chase) took out $1000 from my checking and they took out $1100 from my savings. This has now lead to my accounts being in default and incurring additional charges. The only reason and the first time I became aware of this was on Saturday, Feb. **,2014 when the balance reflected on my transaction receipt was incorrect by these amounts. On Sat. Feb. **,2014 , I immediately informed Chase and have been unsuccessful in having Chase correct their mistake. I spent 4hrs. of my time on Saturday (Feb. **,2014) speaking to a bank teller, a [redacted], and various telephone reps only to be told to come back on Monday (March *,2014) which I did, and spent an additional 3 hrs. At this point I've already spoken to all of the above in addition to another [redacted]. and still no resolve. To add insult to injury the last [redacted]) only acknowledges taking out $1000 from the checking although balance receipts prove otherwise. Prior to Feb.**,2014 all bank receipts have shown correct balances. The only thing that we can agree on is that Chase has made a $2100+ mistake that should never have happened.Desired Settlement: To rightfully return $2100 to my accounts.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed detailed response was provided verbally to the customer on 03/**/2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]only a voice message was left . I again have attempted to communicate with [redacted] but have been unsuccessful. I left 2 voice messages letting him know that I am requesting his determination and findings in writing and that he consider this complaint unresolved. I also requested that he call me to confirm that he received my messages and when I can expect that I will be receiving them. I have gotten no response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case no [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by letter to the customer on March **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: Nov[redacted] I open a checking account with chase bank in [redacted]. My banker name was [redacted] my account was in my name I ask if my mom could be add to my account [redacted] told me she would have to come in the bank with me be for 12/**/2013 to be add to the account we never made it so me and my mom fill out .On the 12/**/2013 I call the bank to make sure she was not add to my account I talk to [redacted] at the [redacted] chase bank she told me she never made it in to be add to the account an I was ok because 12/**/2013 had pass I check my account the 1/*/2014 and all my Social security money was gone I call the chase bank that my mom always took me to in [redacted] an talk to the [redacted] I new my mom had to be add on my account some way I thought about her banker she new for a long time at the [redacted] bank name [redacted] at the [redacted] chase bank told me that the only way she could be add to my account is if I was there with her and sighn some paper putting her on my account I did not go in the [redacted] bank with her but I know that her friend [redacted] that work at the [redacted] bank did it because my signature did not look the same and [redacted] from [redacted] chase bank and the [redacted] said that But [redacted] from [redacted] bank still will not give me my $396 dollars back [redacted] did this twice to me I let it go the first time but now Im homeless with no money and all I had to my name is my social security money he needs to lose his job because that is stilling and if he could take my money like that for my mom what else could he do to other people banking accountDesired Settlement: My money back $393.00

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided via phone to the customer on January [redacted], 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

[redacted]

Executive Office

Review: I just went to chase bank to cash a check for 1000.00, I do not have an account there. There was a $8.00 fee for doing this, they said this was there policy. I have never heard of anything like this before. Who gets this money? I have an account at TD and this never occurs. I called the district manager ,who was unavailable. I feel that even though it is only $8.00, who are they to keep it. It was a one time check for my son from his father. I feel the fee should have been waved. I'm sure that working people like you and me would not appreciate our pay checks to be short $8.00 every week. this whole situation is absurd. I would appreciate your time and effort in resolving this matter. Thank youDesired Settlement: I would like to be reimbursed for this one time transaction. This was Chase check and I ended up with $992.00.

Review: I have been asking for a year to be off of their marketing lists. I continue to receive mailings and have attempted to contact Chase via their website and [redacted] page---no responses to any of my requests.Desired Settlement: Successfully remove me from your mailing list

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Michelle C[redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called Chase to resolve a charge on my debit account. The first representative whom I spoke with was very nice and helpful, while the second and third reps were unhelpful and extremely rude. I spoke with "[redacted]," a [redacted]. He was off-putting, blatantly rude, and clearly thought that I was lying. I was made to feel like I was telling my "story" versus explaining a real situation.

Once we were able to contact the merchant regarding this charge, my initial claims were substantiated and the merchant agreed that I should NOT have been charged. This charge caused my bank account to go negative and caused me to experience many, many overdraft fees. "[redacted]" told me that there was nothing he could do - that I have to wait it out while my account is negative, and once I actually am refunded the money (that should never have even been taken from my account), then I can file another claim to have overdraft funds reversed. I had zero protections from Chase, no temporary credit was allowed in order for me to live even mildly comfortably over the next week while I wait for the refund to process. I had zero support from Chase even though nothing about this charge was my fault. Why does a Chase customer suffer when a merchant makes an error? I don't feel like this can possibly be the protocol for this type of event. I've never, ever been treated so rudely and made to feel like such a liar before. This is unacceptable customer service. At the end of the day, the customer service representatives and the [redacted], actually did nothing for me. They made me get a charge reversed and my account is still negative and I have little faith that the bank will do the right thing and refund my overdraft fees once the refund is reflected in my account. This is completely unprofessional and unacceptable.Desired Settlement: I wish to have all of the overdraft fees associated with the recent $155 charge reversed. There are several now and I'm sure many more will roll in while I wait for the refund to be processed. I don't know why Chase Bank couldn't offer a temporary credit to me so that I don't experience any further overdraft fees. I want my money back, NOW.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Last tuesday, 1/*/2014 I went to a chase ATM machine inside the walgreens ([redacted]) to take 400 dolares, but the machine just gave me 120 dolares. I have a receipt that is stating this transaction, also saying partial disbursement. The bank statement otherwise is showing that the machine paid 400 dolares. So where is my 280 dolares? I talked to the [redacted] at this walgreens, she said Chase would solve this matter. I also called customer service right away and they said any agency was going to help. I went to an agency, also my daughter but they claim not being able to help because its not a chase card. The card issuer is in Brazil, and they are refusing to help because this happened in american soil. So, I've been back and forth in this situation without my money because of a problem with this Chase machine.Desired Settlement: I want my money, that's all. 280 dolares tha is somewhere that is not in my pocket.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding JPMorgan Chase - Executive Office has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

I have decided from my visit today that I will be switching banks. I can't believe that two of the three lanes are closed. It seems that chase doesn't want to pay one extra employee and take down one blocked isle. Me nor anyone else should have to wait for five people in front of them to be taken care of-it's a waste of time for me and every one else and ultimately it will lead to losing thousands of customers which will be the end of chase. Thanks for the "great" service

Review: In the month of October 2013, I requested my credit report from multiply agencies including ChexSystems, a credit reporting agency that reports Financial Institutions accounts. Immediately, I noticed an account from JP Morgan Chase as a negative entry that was inaccurate. I called the number listed to inform me that this was an error and that I disputed the information and request the removal of the entry. After speaking with a representative, the final conclusion was that, the entry would be deleted. Well, today, I was informed that the account was still reflecting as a positive and accurate account with a balance of $248.55 owed from the year of 2011. I again, called back to Chase and spoke with a lady that advised me to speak with the claims department as she attempted to transfer me but never did. She came to the line and said that she'd spoken with them,while I was holding, and that they had advised her to tell me that there was nothing that they could do and basically, they wouldn't remove the account, investigate the matter or file a claim for my dispute. WOW! Not only did they not offer me any assistance to get the matter resolved, but they wouldn't even speak to me. $248.55 is not much, but I'll go the extra miles to write the FTC, Attorneys General Office, Revdex.com as well as the CFPB before I pay one cent to the company that obviously care nothing about consumers as a whole. I will make sure that every single person that I come in contact with never does ANY BUSINESS with these people, bank on that! This is not the last that this company will hear from me.......I will also seek legal advise about this matter because, I HAVE RIGHTS TOO!!!!!!Desired Settlement: Immediate removal from all CRA and a letter indicating that I don't owe Chase anything

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]. Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been e-mailed directly to the consumer on April **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I received a phone call from, [redacted], Executive Specialist, at JP Morgan,Chase the next day of my complaint. She apologized for the issue(s) and indicated that she would look into the matter and call me the following week. Well, I got a missed call from her and I immediately called back on two separate occasions. Both times, she was not available. Finally, I asked the representative that I spoke with if there was any documentation as to why she may have called? He stated that, there was two options: 1) Settle the account for a lesser amount or 2) The account would remain unchanged with no collection activities on behalf of JP Morgan, Chase. However, it would not be removed from ChexSystem, the CRA. This company has yet to validate the charges by providing me with the following details which again is a violation of FCRA. Meanwhile, I have been turned down for services with other financial companies due to the account causing both emotional and financial stress on my family and I. I will seek legal advise and exercise my consumers rights going forward. No, I do not agree with the final response and I want this account removed!

Pursuant to FCRA, the consumers are entitled to the following upon request;

1-Provide verification and documentation that there is a valid basis for claiming that I am required to pay the debt to the creditor (written agreement) or (promissory note) signed by me.

2-Copy of last billing statement sent to me by the original creditor

3-Original amount of debt (excluding other fees)

4-Proof that I am legally obligated and that I correct debtor in question

5-Proof of any judgments (if applicable)

6-Proof that the (SOL) has not expired

7-Proof that you are bonded and licensed to collect in my current state

Any additional documents that you may have supporting this alleged debt is valid.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on May **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

Review: On 2/7/2014, Jessika Barton was taking over the bill from CL&P at the below address, so as to not lose service, we contacted CL&P to transfer the account into her name. CL&P stated she had to clear up a past due balance for an outstanding bill for the address 51b Meyer Rd Colchester CT 06415, which I put onto my debit card. However while I was giving CL&P my card information, Jessika verified that she never lived at that address and couldn't possibly have an outstanding bill. The CL&P rep stated that the transaction had already gone through but we could get the money back by calling another dept. After we called that dept, they refused to refund the $101.40 and stated we would have to contact JP Morgan directly. I contacted both CL&P and JP Morgan with proof stating that Jessika never lived at the address and have not heard back from either of them. I am looking for a full refund as this was not a valid bill.Desired Settlement: I would like a refund in the amount of $101.40.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been provided directly to the consumer on March [redacted], 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Sincerely,

This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.

I am extremely disappointed that after being a customer for 5 years with Chase and having my mortgage loan with them, that I missed my first payment in 5 years and I call to rectify it having not been notified at all that I was late, receiving paper statements and reading about it on-line. Then they rattle off a phone number that was not even mine. I pressed about it-stating I don't even know where that number is from and they gave me a number I had in another state 5 years ago. So my credit rating is saddled with this late payment after no notification from Chase because they had NO contact number for me? If this were true, how did I get the loan. And if I had to state my address 3x to them-how come they couldn't recite my correct number 1 time to me. Is it fair that I'm being penalized for their poor bookkeeping? I am disgusted, yet another reason why this is the only thing I have with a bank and why I use credit unions. They have been receiving my payments for 5 years-not once late. And I received no notifications. Ridiculous. Then She stated maybe it's an number your husband had? My husband has had the same numbers as I have. I can't be sure what she was trying to insinuate but I can assure you that isn't his number either. I called to make my April payment in full and my next payment on the [redacted]. I will never be late again. UGH!