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Judson Motors Ltd

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Reviews Judson Motors Ltd

Judson Motors Ltd Reviews (57)

The dealer will reimburse the customer $for the cost of the strut replacement

Our General Sales Manager, [redacted] ***, has attempted several times to contact Mr*** [redacted] has left multiple messages for Mr***, but has not yet received a response and has been unable to make contactWe will continue making attempts to contact the customer

Complaint: [redacted] No I do not have reciepts for the repairs I had to make on the truckFor the spare tire and rim I spent To get the decal fixed I spent $65.Regards, [redacted] ***

I am rejecting this response because: Regards,truck has had multiple problems sense I purchased the same as the first truck I bought I will be having my truck repaired by a professional mechanic and taking universal Toyota to court for payment of repairs

The title and registration documents were lost in route to the customerThe dealer is currently in the process of applying for a new title and registration, and sincerely apologizes for the inconvenience to the customerThe dealer will maintain contact with Mr [redacted] , and provide any and all information to keep the customer updated on the situation until the vehicle is titled and registered correctlyThe dealer has a rush on all steps necessary to facilitate the production of the new title and registration and has contact with the Texas DMV to expedite process

The dealer is making an offer to split the cost of a replacement motor with the customerThe total cost for a replacement motor is $The dealer will pay $1565.70, and the customer will pay the remaining $Upon completion of the motor replacement, a month, parts-only warranty will be included through the LKQ Parts CompanyThe customer will then sign a HOLD HARMLESS obligationAny and all social media posts regarding the dealer will be removed by the customer prior to the service on the vehicleWhile the dealer admits no fault in this matter, we have decided to make this offer on behalf of our customer relations interestsAfter the work is performed on the vehicle, the dealer will not provide any further service in the future [redacted]

Our GSM worked closely with the customer in order to meet the needs of Mr [redacted] during his vehicle purchaseAll paperwork has now been finalized and Mr [redacted] is now in possession of a Ford FiestaOur GSM has ordered additional vehicle accessories for Mr [redacted] vehicle to ensure the customer’s satisfaction

Complaint: [redacted] I am rejecting this response because:Our family appreciates the repairs completed by Mr [redacted] and his staff Our standpoint is that the vehicle could not have been properly inspected prior to delivery and the problem with the transmission is more serious now Any car that is in a repair shop for over 6,miles in months could not possibly have been inspected properly While it is true that we cancelled our extended warranty, it is only because the dealer denied the most recent repairs In the months of owning the car, not one expense was covered by the warranty.Our son was a college student who worked two jobs to earn the money to afford this car While we appreciate the support from the dealership on some aspects of this transaction, the overall point, in my opinion is missed We must look at the scenario from the standpoint of proper inspection It would have prevented us from looking at the transmission replacement which appears imminent Regards, [redacted] ***

Once I received the email from you, I begin working with both my Finance Director and General Sales ManagerOur GSM, [redacted] ***, reached out to Mr [redacted] on December 20th, and let him know that we would love to work with his son [redacted] in an effort to get him a vehicle financed in his own name with no cosignerMr [redacted] stated that he would have to discuss it with his son and would call Mr [redacted] back with his responseMr [redacted] called in the next day on the 21st and stated that his son was interested and scheduled an appointment with Mr [redacted] and [redacted] for the 22ndAfter missing the meeting on that Friday, Mr [redacted] reached out to Mr [redacted] and was told by the customer that he did not believe that he could get an approval on a vehicle by himself due to have missed several payments on his current vehicleMr [redacted] stated that we would still love to have a chance to get him into his own vehicle and Mr [redacted] stated that it would have to wait.We have not reached out to the customer again and they have not contacted us since the 23rdPlease let me know if you are needing any more information in regards to the situationThank you for your help and patience[redacted]

The dealer is requesting to know how much the customer has spent out-of-pocket in expenses, and if receipts are available for review regarding the expenses

Complaint: [redacted] I am rejecting this response because: they sent it to randolph brooks on aug.2ndafter having me sign another contractThey submitted it to several banks I have never heard of! I first signed contract on 7/13/I have all copiesI want all these inquries off my credit report Regards, [redacted] ***

The documents required to register and title the vehicle were, regrettably sent to an incorrect addressOur GSM has scheduled a manual pickup of these required documents and will personally arrange to see that they are delivered to the correct addressThe dealer will maintain contact with Mr [redacted] , and provide any and all information to keep the customer updated on the situation until the vehicle is titled and registered correctly

Mr [redacted] our Service Director contacted the customerto resolve the issueIn the conversation Mr [redacted] offered to have Mr [redacted] bring his vehicle back in to have it looked at, just to ensure that indeed iswasn’t leaking at the gas filler or that he may need a new gas capMr [redacted] declined to have his vehicle relooked atMr [redacted] and Mr [redacted] came to an agreement that we wouldreimburse Mr [redacted] the $diagnostics fee by check

The Dealer will gladly reimburse the customer the $paid for the wire repairsHowever, for any further concerns the customer may have regarding the wires, she will need to contact Toyota Corporation directly at [redacted] Because the wires are a manufacturing issue, the dealer is unable to assist with any further concerns the customer may have in regards to that problem, as we only distribute the vehicles Toyota provides us, and do not manufacture them at a dealership level

The truck that Mr [redacted] was attempting to trade in VIN [redacted] still has a lien on it with Security ServiceBeing that the Deal didn’t come to fruition and the lien wasn’t not paid by us, the title to his truck is still in Mr [redacted] name and will remain in the hands of the Lien holder until the loan is satisfied by him

The customer and/or his wife purchased a 2005 Toyota 4 Runner. They bought the vehicle AS-IS, No Warranty. On 05/08/15 the customer came in to speak with our General Manager stating someone had removed the intake and left a bolt, or a bolt had dropped from the Cowl Panel area.... He brought the bolt that he had inspected and removed. The customer stated that it was the #4 cylinder. Our General Manager instructed us to inspect vehicle as a Goodwill gesture to the customer. We inspected the vehicle and even removed the head to inspect .There was no damage found to the pistons or valves and neither was there any evidence of engine damage. Customer then took possession of the vehicle. On 07/06/15 the customer’s vehicle was brought back in for a misfire, RO # [redacted] Our Service Director, with Service Manager present, spoke with the customer and it was explained to the customer we would again find out what had happened, strictly as a goodwill gesture. We removed RH valve cover and cams to inspect the cause of the misfire. The engine had dropped a valve in Cylinder 2. Our Service Director then spoke with our General Manager, and the customer and his wife came in to speak with our GM on Thursday 07/23/15 at 4:00pm. Our General Manager then explained to the customer that the vehicle was sold AS IS and that we inspected the vehicle as a goodwill measure only. Universal Toyota, at this time, will not assist in any repairs.

The dealer is willing to assist with any repairs relating to this matter with the vehicleThe dealer apologizes on behalf of staff member that refused the vehicle service because the vehicle is a Dodge, and wants the customer to know we are taking actions to better train and educate our staff The dealer would like to make contact with customer to either make an appointment to bring vehicle in to be diagnosed and repaired, or discuss a Goodwill reimbursement if the repairs have already been made to the vehicle

Dealer's Service Director contacted the customer and apologized profusely for the lack of follow through and customer service. The customer was provided updates on the status of his vehicle and all parties responsible for the lack of communication with the customer have been reprimanded and trained... accordingly to assure the issue does not occur again.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.The resolution of being reimbursed for the wires is satisfactory to meHowever, not replacing the wires with non soy based wires isn't satisfactory to me at all Regards, [redacted]

The dealer is willing to assist with any repairs relating to this matter with the vehicleThe dealer apologizes on behalf of staff member that refused the vehicle service because the vehicle is a Dodge, and wants the customer to know we are taking actions to better train and educate our staff The dealer would like to make contact with customer to either make an appointment to bring vehicle in to be diagnosed and repaired, or discuss a Goodwill reimbursement if the repairs have already been made to the vehicle

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Address: 12106 IH 35 N, San Antonio, Texas, United States, 78233-4212

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www.universalscion.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Judson Motors Ltd, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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