Judson Motors Ltd

Complaint: [redacted]
I am rejecting this response because: they sent it to randolph brooks on aug.2nd. after having me sign another contract. They submitted it to several banks I have never heard of! I first signed contract on 7/13/2016. I have all copies. I want all these inquries off my credit report
Regards,
[redacted]

Dealer's Customer Relations Manager spoke with Ms. [redacted] 12/28 regarding the inquiry. Ms. [redacted] no longer sees the inquiry on her Credit Karma report, but was shopping around for vehicles earlier this year. Customer Relations Manager encouraged Ms. [redacted] to contact her should the inquiry show up...

again. Ms. [redacted] thanked the Customer Relations Manager and believes inquiry is resolved.

The dealer is making an offer to split the cost of a replacement motor with the customer. The total cost for a replacement motor is $3131.40. The dealer will pay $1565.70, and the customer will pay the remaining $1565.70. Upon completion of the motor replacement, a 6 month, parts-only warranty will be included through the LKQ Parts Company. The customer will then sign a HOLD HARMLESS obligation. Any and all social media posts regarding the dealer will be removed by the customer prior to the service on the vehicle. While the dealer admits no fault in this matter, we have decided to make this offer on behalf of our customer relations interests. After the work is performed on the vehicle, the dealer will not provide any further service in the future. [redacted]

The dealer is requesting to know how much the customer has spent out-of-pocket in expenses, and if receipts are available for review regarding the expenses.

The dealer will reimburse the customer $750 for the cost of the strut replacement.

Complaint: [redacted]
I am rejecting this response because:I have still not received the title documents.  Fed Ex called to verify my address and told me that it would be delivered the next day, but they never showed up.  I still haven't received any Fed Ex deliveries, and I do not know if I will ever actually receive the title documents.  I will not accept any response until I have received the documents and obtained title to the vehicle.
Regards,
[redacted]

Our General Sales Manager, [redacted], has attempted several times to contact Mr. [redacted] has left multiple messages for Mr. [redacted], but has not yet received a response and has been unable to make contact. We will continue making attempts to contact the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The resolution of being reimbursed for the wires is satisfactory to me. However, not replacing the wires with non soy based wires isn't satisfactory to me at all. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our GSM worked closely with the customer in order to meet the needs of Mr. [redacted] during his vehicle purchase. All paperwork has now been finalized and Mr. [redacted] is now in possession of a 2015 Ford Fiesta. Our GSM has ordered additional vehicle accessories for Mr. [redacted] vehicle to ensure the...

customer’s satisfaction.

The dealer has worked previously with the customer to assist with any concerns he has had regarding this vehicle. The customer brought the vehicle to the dealership 10/08/2015 for oil leaks. At this time the dealer repaired the leaks for a cost totaling $2122.14, as a goodwill gesture to the...

customer and at no cost to them as well as topping off all fluid levels (cost $35.99) at no charge to the customer. On 10/10/2015 the customer stated his steering wheel was off-center. The dealer re-aligned the vehicle (cost $111.85), and again did not charge the customer as a goodwill gesture. On 03/03/2016 the customer brought the vehicle in for acceleration concerns. The dealer diagnosed the vehicle and found that the left axel shaft was leaking. The customer’s Old Republic Basic Extended Warranty does not cover this type of issue or repair, and Old Republic declined coverage. The customer purchased the pre-owned unit As Is, No Warranty. The dealer has completed a total of $2269.98 worth of goodwill repairs on this vehicle already and at this time, declines to cover the cost of the left axel.

The title and registration documents were lost in route to the customer. The dealer is currently in the process of applying for a new title and registration, and sincerely apologizes for the inconvenience to the customer. The dealer will maintain contact with Mr. [redacted], and provide any and all information to keep the customer updated on the situation until the vehicle is titled and registered correctly. The dealer has a rush on  all steps necessary to facilitate the production of the new title and registration and has contact with the Texas DMV to expedite process.

The dealer is willing to assist with any repairs relating to this matter with the vehicle. The dealer apologizes on behalf of staff member that refused the vehicle service because the vehicle is a Dodge, and wants the customer to know we are taking actions to better train and educate our staff. ...

  The dealer would like to make contact with customer to either make an appointment to bring vehicle in to be diagnosed and repaired, or discuss a Goodwill reimbursement if the repairs have already been made to the vehicle.

The customer and/or his wife purchased a 2005 Toyota 4 Runner. They bought the vehicle AS-IS, No Warranty. On 05/08/15 the customer came in to speak with our General Manager stating someone had removed the intake and left a bolt, or a bolt had dropped from the Cowl Panel area....

He brought the bolt that he had inspected and removed. The customer stated that it was the #4 cylinder. Our General Manager instructed us to inspect vehicle as a Goodwill gesture to the customer. We inspected the vehicle and even removed the head to inspect .There was no damage found to the pistons or valves and neither was there any evidence of engine damage. Customer then took possession of the vehicle. On 07/06/15 the customer’s vehicle was brought back in for a misfire, RO #[redacted] Our Service Director, with Service Manager present, spoke with the customer and it was explained to the customer we would again find out what had happened, strictly as a goodwill gesture. We removed RH valve cover and cams to inspect the cause of the misfire. The engine had dropped a valve in Cylinder 2. Our Service Director then spoke with our General Manager, and the customer and his wife came in to speak with our GM on Thursday 07/23/15 at 4:00pm. Our General Manager then explained to the customer that the vehicle was sold AS IS and that we inspected the vehicle as a goodwill measure only. Universal Toyota, at this time, will not assist in any repairs.

The truck that Mr. [redacted] was attempting to trade in VIN [redacted] still has a lien on it with Security Service. Being that the Deal didn’t come to fruition and the lien wasn’t not paid by us, the title to his truck is still in Mr. [redacted] name and will remain in the hands of the...

Lien holder until the loan is satisfied by him.

Mr. [redacted] our Service Director contacted the customerto resolve the issue. In the conversation Mr. [redacted] offered to have Mr. [redacted]bring his vehicle back in to have it looked at, just to ensure that indeed iswasn’t leaking at the gas filler or that he may need a new gas cap. Mr. [redacted]declined...

to have his vehicle relooked at. Mr. [redacted] and Mr. [redacted] came to an agreement that we wouldreimburse Mr. [redacted] the $98 diagnostics fee by check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]