Judson Motors Ltd

Complaint:
***
I am rejecting this response because:The manager has attempted to make contact with meI just left him a message stating that I requested to speak with his boss since he continued to be unprofessional throughout this entire processI went ahead and paid money out of my own pocket to fix my truck since the last correspondence I had with this manager he told me he was not going to do anything to fix my truck and instructed me to just go ahead and file a second complaintSo I went ahead and filed a second complaint and paid on my own to have truck fixed- since manager specially told me "We are not going to fix your truck so you might as well go ahead and just file another complaint." I was also told the truck was not going to pre-certified even though I was told by the salesman that it would go through their process and certify it as a used car I still have the voice message he left meI am requesting to speak with this managers supervisorSo I have had to pay money out of my own pocket to fix things with the truck that were not problems when the truck was traded inI was under the assumption they were not going to hold their end of the agreement so I got it fixed on my ownVery unprofessional!!!
Regards,
*** ***

Customer came into the dealership on April 3, with complaints of a warning light on and transmission noiseThe light was determined to be the maintenance required light, which comes on when regular maintenance is dueWe also had our shop manager, take a ride with the customer in an attempt to
hear the transmission noise mentioned by the customerDealer was unable replicate or hear the noise supposedly heard by customerNothing was found to be wrong with the vehicleAfter dealer was unable to replicate sound, customer used expletives to request our shop manager remove himself from customer’s vehicle and left the dealer.The dealer is declining to take any further action in regards to this customer and vehicleThe dealer has evaluated this vehicle on multiple occasions at the customer’s request and cannot replicate any issue or soundDealer finds the vehicle to be in working condition

If the customer has the receipts re-printed by the business(es) they purchased the tire and decal services from, the dealer will reimburse for the full amount shown on receipts

Complaint: ***I am rejecting this response because:I am super busy working two different jobs and trying to spend whatever free time I have with my familyi am not going back up to these businesses to get recieptsHoneslty I am not even worried about the moneyMy main concern was the way I was treated by this companyI was told things by the salesman that I later found out were not trueThe main thing being that one of the benefits from buying the car from them is I would be getting a pre-certified truckI later found out from the manager this was not the case and was even told by the manager they were not going to do anything to fix my truck or show it was pre-certifiedWhen I first met with the manager he assured me he would get everything fixed and get paperwork showing it was pre-certified used carLater I recieved a message from the manager stating he was not going to do the things that he earlier stated he would dohe stated to go ahead and file another Revdex.com complaint because he was not going to do anythingThis is the main reason I filed the second complaintThe manager attempted to call me back after this, I reutned his call and left him a message stating I was not comfotable working with hium due to the way I was treated and the unprofessionalism I recieved from him and the salesmanI asked that he have his superviosr call me so I could speak about thisI have still yet to receive any form of communication from his superviosrAgain I am not worried about the moneyThe main way this company can make this right is to have manager (***) superviosr call me and speak with me about everything that went wrong with this sale including- salesman making promised that were not true, my truck being messed up with problems that were not problems when it was traded in, manager stating he would get everything fixed and then coming back later saying he was not going to do it and unprofessionalism of the staffAgain this best way for this to be resolved will to be having managers (***) superviosr call me and discuss these issuesRegards,*** ***

The customer was submitted to several banks in an attempt to get an approval for her vehicle loanThe customer was only submitted to Randolph Brooks once, and was approved the first time she was submitted to that bankThe customer has spoken to our GSM numerous times and has asked for letters to
be submitted to the banks, removing the inquiriesOur GSM wrote out and signed the requested letters in addition to offering the customer a complimentary vehicle detail and tank of gas, which the customer has not come to claimAccording to Transunion: “The credit-scoring model isn’t just all about raw dataThe formula also takes into account the typical behavior of someone looking for creditFor example, if youapply for a home or car loan, you’ll likely shop around at different lenders to try to get the best interest rateSince that type of behavior reflects good financial sense, rather than credit abuse, you won’t be penalized for itCredit scoring models typically count mortgage or auto loan inquiries made over a short time period, such as days, to be one credit inquiry for credit scoring purposesThat means that if you’re searching for a home or car loan, bunching your hard inquiries into a short window of time may not have much of an effect, if any at all, on your credit score.” In addition, the dealer has run the Carfax on the customer’s vehicle and it reflects no issues or problems and shows all necessary maintenance and services have been performed. Should the customer decide to come to the dealer for the previously-requested letters, the dealer will be happy to provide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Once I received the email from you, I begin working with both my Finance Director and General Sales Manager. Our GSM, [redacted], reached out to Mr. [redacted] on December 20th, 2017 and let him know that we would love to work with his son [redacted] in an effort to get him a vehicle financed in his...

own name with no cosigner. Mr. [redacted] stated that he would have to discuss it with his son and would call Mr. [redacted] back with his response. Mr. [redacted] called in the next day on the 21st and stated that his son was interested and scheduled an appointment with Mr. [redacted] and [redacted] for the 22nd. After missing the meeting on that Friday, Mr. [redacted] reached out to Mr. [redacted] and was told by the customer that he did not believe that he could get an approval on a vehicle by himself due to have missed several payments on his current vehicle. Mr. [redacted] stated that we would still love to have a chance to get him into his own vehicle and Mr. [redacted] stated that it would have to wait.We have not reached out to the customer again and they have not contacted us since the 23rd. Please let me know if you are needing any more information in regards to the situation. Thank you for your help and patience.[redacted]

I am rejecting this response because:
Regards,truck has had multiple problems sense I purchased the same as the first truck I bought.  I will be having my truck repaired by a professional mechanic and taking universal Toyota to court for payment of repairs.

Revdex.com:I have reviewed the response made by the business and will agree to those terms as long as my very simple requests are met:1. The vehicle is not to be repaired by the Used Car department.2. The vehicle will be written up by Mark Davis.3. The vehicle will be repaired by the technician of my choice.4. The replacement motor is indeed the LKQ motor with 105k miles as inquired by Sly Flores.5. The vehicle will be fixed in a timely manner.I thought that as a previous employee, this process would have been easy and straightforward but it has been the complete opposite: arduous and discourteous. Though I believe the dealership should cover the full cost of replacing the motor, I am willing to split the price of this repair as a sign of good faith. I'm glad this did not have to go as far as I had then planned and only wish for both parties to mutually part ways with respect and dignity.Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The dealer has reviewed our records and confirmed Ms. [redacted] was submitted only once to Randolph Brooks, through which she was approved, after being submitted to other banks and not receiving approval.   Transunion, a highly accredited Credit Bureau, offers the below information on the process of purchasing a vehicle or home loan:   “If youapply for a home or car loan, you’ll likely shop around at different lenders to try to get the best interest rate. Since that type of behavior reflects good financial sense, rather than credit abuse, you won’t be penalized for it. Credit scoring models typically count mortgage or auto loan inquiries made over a short time period, such as 45 days, to be one credit inquiry for credit scoring purposes. That means that if you’re searching for a home or car loan, bunching your hard inquiries into a short window of time may not have much of an effect, if any at all, on your credit score.”   The submissions made by the dealer to secure a loan for Ms. [redacted] would not have had a negative effect on her credit.   In addition, we have contacted the individual loan agencies and verified with them that the inquiries made on behalf of Ms. [redacted] would not have impacted her credit negatively.   At this time the dealer is unable to offer Ms. [redacted] further assistance in this matter.

Complaint: [redacted]
I am rejecting this response because:Our family appreciates the repairs completed by Mr. [redacted] and his staff.  Our standpoint is that the vehicle could not have been properly inspected prior to delivery and the problem with the transmission is more serious now.  Any car that is in a repair shop for over 6,500 miles in 14 months could not possibly have been inspected properly.  While it is true that we cancelled our extended warranty, it is only because the dealer denied the most recent repairs.  In the 14 months of owning the car, not one expense was covered by the warranty.Our son was a college student who worked two jobs to earn the money to afford this car.  While we appreciate the support from the dealership on some aspects of this transaction, the overall point, in my opinion is missed.  We must look at the scenario from the standpoint of proper inspection.  It would have prevented us from looking at the transmission replacement which appears imminent.
Regards,
[redacted]

Complaint: [redacted]No I do not have reciepts for the repairs I had to make on the truck. For the spare tire and rim I spent 89.99. To get the decal fixed I spent $65.Regards,[redacted]

The documents required to register and title the vehicle were, regrettably sent to an incorrect address. Our GSM has scheduled a manual pickup of these required documents and will personally arrange to see that they are delivered to the correct address. The dealer will maintain contact with Mr....

[redacted], and provide any and all information to keep the customer updated on the situation until the vehicle is titled and registered correctly.

The dealer cut check number [redacted] payable to Lawrence Fowler for $2008.79 on 04/07/2016. The check was mailed to [redacted] and was cashed by the customer 04/14/2016. Please see attached documentation.

Dealer's Service Director contacted the customer and apologized profusely for the lack of follow through and customer service. The customer was provided updates on the status of his vehicle and all parties responsible for the lack of communication with the customer have been reprimanded and trained...

accordingly to assure the issue does not occur again.

Complaint: [redacted]
I am rejecting this response because: this company made me come in and sign a new contract on 8/1/2016 then back dated it to 7/13/2016. I did go in to get the letters. I was told by [redacted] that gm was unavailable. I have all the denial letters from each bank that they submitted an application to. A car wash and tank of gas is moot when they ran my credit so many times wothout my permission. I have text messages from [redacted]. Finance dept. told me they made a mistake an put demo instead of used car. [redacted] told me he spoke to [redacted] and confirmed that I said use Randolph brooks only. Mr. [redacted] also stated that when The financing did not go through due to the error on the contract that they should have callled me first to see if I wanted to use another bank. Feel free to contact Randolph brooks. I called Crying asking why they did this to me. they knocked my credit rating to POOR!!!! I am having difficulty added attachments. They are lying when they say I was approved first time. If that were true there would have been no reason to use banks I have never heard of....... Randolph brooks told me to contact the Revdex.com. I also told [redacted] I was going to file a complaint Mr. [redacted] apoligized for the mistake and said that was usually not how they conduct business. I didn't even take possession of the car on 7/13. They gave me a loaner car. I will print all documents and mail them to you. IT IS FRAUD TO run my ss # without my permission!!!!! beleive me when I say I am beyond furious.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have not received the title yet.  My wife and I will be moving to Alaska in late April or early May, so I hope this is resolved before then.  
Regards,
[redacted]

The Dealer has contacted the customer and were able to reach an agreement beneficial to the guest. The customer will be coming in tomorrow to sign and finalize paperwork for their vehicle.

The Dealer will gladly reimburse the customer the $448.00 paid for the wire repairs. However, for any further concerns the customer may have regarding the wires, she will need to contact Toyota Corporation directly at [redacted]. Because the wires are a manufacturing issue, the dealer is unable...

to assist with any further concerns the customer may have in regards to that problem, as we only distribute the vehicles Toyota provides us, and do not manufacture them at a dealership level.