Complaint: [redacted]I am rejecting this response because: I do not receive any results from my complaint executed by Justfly.comSincerely,Carlos [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking over your booking and complaint. We will revert back shortly with our findings.
Thank you for your patience.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I call Alaska Airlines and they do charge $125 per tickets my wife and I undestand that [redacted] is refunding the $100 they charge to hold the tickets but they fail to advise us was that on top of the deposit we will still be penelice by the airline [redacted] is irespossible to there customes by committing fraud in there promises to charge $100 to hold tikets and never disclose to the customet that there will be penelice anyway,and I feel [redacted] should be resposibnle for not disclossing the charges before the promise to hold the ticketsSincerely,[redacted]
Good day,
As mentioned by our Customer Care Representative, we have informed you that it is not possible to be able to offer details on all the [redacted]'s that our passengers would need to travel around the world.
We offer many flights which would make this impossible to ensure the details are always correct and up to date. For this reason, we offer the link to ensure that your documents and questions are answered accordingly.
We have contacted the airline on your behalf but they have refused a refund for this matter.
Again we apologize for the inconvenience but we cannot refund the amount due to a lack of the proper documentation.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback. We do apologize for the inconvenience this caused.
One of our Customer care representatives has reviewed your booking and we see that the tickets were now exchanged as requested. Unfortunately we are not able to offer compensation in this matter...
for the time spent.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will response back as soon as possible.
Thank you in advance for your patience.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have processed the refund of the taxes of the ticket. Also, we have refunded the extended cancellation policy and the seat assignment as a gesture of good will.
The fees will appear on your...
card within 8 weeks.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback forcoachingpurposes.
As discussed with our Customer Care Representative, we are unable to refund your ticket as it is Non-refundable as per the airline rules. We do apologize for the...
frustration and confusion this situation has caused you. We have offered the refund the refundable taxes as a good will gesture.
There is nothing further that we can action on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team
Good day,
Thank you for your reply.
Our service agent sent an email to you directly with the snapshots requested on July 13th. You have also responded from this email.
[redacted]
As previously mentioned, we are not able to offer you the compensation you are requesting due to the fact that this was on online booking and would be the responsibility of the passenger to verify all information before confirming the booking. We need to abide by the fare rules.
We consider the file closed.
Best regards,
Customer Care Team
Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.
Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not recieved payment on this. I have sent repeated email to "Goerge" from Justfly and have not recieved anything back. I seriously beleive they have no intentions of returning my money and they are not telling the truth!Sincerely,Douglas[redacted]
Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed the file and have provided you with the best option. There was an agreement made for the tickets and all was confirmed last week.
There is no further action to be taken on...
this file, therefor we consider it resolved.
Best regards,
Customer Care Team
Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and file. We have confirmed that there will be a refund directly from the airline.
There is no further action we can provide, therefore we consider the file closed.
best...
Good day,
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused. Upon verification, we are looking forward to reimburse the amounts paid by you for the luggage. All that we require is the copy of the baggage purchase...
receipts for our bookkeeping and we can send the amount over by paper check or via a paypal transfer.In regards to the seat assignment issue for your return trip - we have refunded the amount of $31.90 to the original form of payment. The amount should be posted on the account within the next 2-10 business days if it has not already.
Looking forward to receiving the baggage receipt copies asap.Best regards, Customer Care Team
Good day,
Thank you for your message.
We have no record of you calling in to our call center for this matter. We apologize for the inconvenience that this may have caused you. We have now refunded the seat fees as a good will gesture. The fees will be returned back to your card within 10...
business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: I do not receive any results from my complaint executed by Justfly.comSincerely,Carlos [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is currently looking over your booking and complaint. We will revert back shortly with our findings.
Thank you for your patience.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:I call Alaska Airlines and they do charge $125 per tickets my wife and I undestand that [redacted] is refunding the $100 they charge to hold the tickets but they fail to advise us was that on top of the deposit we will still be penelice by the airline [redacted] is irespossible to there customes by committing fraud in there promises to charge $100 to hold tikets and never disclose to the customet that there will be penelice anyway,and I feel [redacted] should be resposibnle for not disclossing the charges before the promise to hold the ticketsSincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:I've requested a refund and have not received it.Sincerely,[redacted]
Good day,
As mentioned by our Customer Care Representative, we have informed you that it is not possible to be able to offer details on all the [redacted]'s that our passengers would need to travel around the world.
We offer many flights which would make this impossible to ensure the details are always correct and up to date. For this reason, we offer the link to ensure that your documents and questions are answered accordingly.
We have contacted the airline on your behalf but they have refused a refund for this matter.
Again we apologize for the inconvenience but we cannot refund the amount due to a lack of the proper documentation.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback. We do apologize for the inconvenience this caused.
One of our Customer care representatives has reviewed your booking and we see that the tickets were now exchanged as requested. Unfortunately we are not able to offer compensation in this matter...
for the time spent.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your message.
One of our Customer Care Representative is currently reviewing your booking and will response back as soon as possible.
Thank you in advance for your patience.
Best regards,
Customer Care Team
Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have processed the refund of the taxes of the ticket. Also, we have refunded the extended cancellation policy and the seat assignment as a gesture of good will.
The fees will appear on your...
card within 8 weeks.
There is no further action we can provide, therefore we consider this file closed.
Best regards,
Customer Care Team
Good day,
Thanks for sharing the details of your recent booking experience with us. We will take that feedback forcoachingpurposes.
As discussed with our Customer Care Representative, we are unable to refund your ticket as it is Non-refundable as per the airline rules. We do apologize for the...
frustration and confusion this situation has caused you. We have offered the refund the refundable taxes as a good will gesture.
There is nothing further that we can action on our part, so we consider this file resolved.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team
Good day,
Thank you for your reply.
Our service agent sent an email to you directly with the snapshots requested on July 13th. You have also responded from this email.
[redacted]
As previously mentioned, we are not able to offer you the compensation you are requesting due to the fact that this was on online booking and would be the responsibility of the passenger to verify all information before confirming the booking. We need to abide by the fare rules.
We consider the file closed.
Best regards,
Customer Care Team
Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.
We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.
Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not recieved payment on this. I have sent repeated email to "Goerge" from Justfly and have not recieved anything back. I seriously beleive they have no intentions of returning my money and they are not telling the truth!Sincerely,Douglas[redacted]
Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed the file and have provided you with the best option. There was an agreement made for the tickets and all was confirmed last week.
There is no further action to be taken on...
this file, therefor we consider it resolved.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Lack of responsibility taken on the company's behalf. Train your agents better. Sincerely,Jannah [redacted]
Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to this.Kind regards,Customer Care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your complaint and file. We have confirmed that there will be a refund directly from the airline.
There is no further action we can provide, therefore we consider the file closed.
best...
regards,
Customer Care Team
Good day,
As mentioned by our Customer Care Representative, we have reviewed your complaint and booking and apologize for the inconvenience caused. Upon verification, we are looking forward to reimburse the amounts paid by you for the luggage. All that we require is the copy of the baggage purchase...
receipts for our bookkeeping and we can send the amount over by paper check or via a paypal transfer.In regards to the seat assignment issue for your return trip - we have refunded the amount of $31.90 to the original form of payment. The amount should be posted on the account within the next 2-10 business days if it has not already.
Looking forward to receiving the baggage receipt copies asap.Best regards, Customer Care Team
Good day,
Thank you for your message.
We have no record of you calling in to our call center for this matter. We apologize for the inconvenience that this may have caused you. We have now refunded the seat fees as a good will gesture. The fees will be returned back to your card within 10...
business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]