Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience.
The mobile application with our Terms&Conditions information was not fully updated at the time you made the booking. We no...
longer offer free 4-hour cancellations, but the complete details are available on the full webpage, not the mobile application.
This has already been rectified for future use.
Due to this, the $75 fee to cancel the reservation has been refunded. and will be back on your credit card within 2-10 business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you for your message.
After review once more, the cheque was physically mailed out on the 21st of April. It was processed for payment on the 18th, therefore there are still a couple more days that it should be in the mail before it gets to you!
We thank you for your patience but there is no reason to keep this file open as we have done our part in refunded as requested. If you do not receive it by early next week, then you can communicate back with us.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
We apologize for the delay. One of our Customer Care Representatives is currently working on your booking.
We will revert back shortly with a response.
resolved. [redacted] canceled my reservation all together with [redacted] Airlines without any communication (see attached). I am including an attachment of my reservation with [redacted] as well as what [redacted] Airlines shows on their system.
Please note - I am not asking for my money back - I want the reservation as they sold me back in October. I have a hotel and tours schedule and paid for that are non-refundable and immunizations that are required for this trip. I just want what the sold me in October. :-)
I look forward to hearing from you and appreciate any help you can provide. This is very stressful as I am traveling with others.
[redacted]
phone: [redacted]
Complaint: [redacted]I am rejecting this response because: JustFly issued me a refund of $99 and cancelled my ticket. They did this without asking or telling me. It was done without my approval. They didn't send any receipt or any notification that they did this. I found out my ticket was cancelled during a phone conversation with the airline (LUFTHANSA). They refunded $99, cancelled my ticket without approval, and kept the remaining $1700. This is complete robbery and can't believe a company like this exist in the USA and can't believe they are not out of business with such unethical and dishonest business practices. Can the [redacted] please ask JustFly for some proof that I approved this transaction? They record all of their phone conversations with customers. They won't be able to provide any proof because I never approved this. Why would I cancel a $1800 plane ticket for a $99 refund?!?!?!?!?!Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the complaint and booking. This booking was made online by yourself. We have the option at the top of the page for the Better Price but the dates may not be the same as you have entered. There...
is also a review page before you click on the Confirm button to ensure you review all details and itineraries. Our agent has sent the details of your booking by email.
This ticket is unfortunately is non-refundable as are most of our tickets as stated in out Terms & Conditions. We did however offer to refund the modification fees as a gesture of good will to get the tickets exchanged for you.There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message through a few of our contacts.
Upon review of your messages and booking, we can see that you have made two separate bookings with two different airlines. Thankfully we were still in the void period therefore our Customer Care Representative you spoke with...
has cancelled the one ticket. There will not be a refund of that ticket, rather a drop off of the fees from the pre-authorization that was taken. There will be a refund of the service fees however which was already processed.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
This passenger had reached out to the airline directly. We are an agency and have to abide by the rules of the ticket. If the airline is able to override those rules, that is great for the passenger but our hands are tied. I have stated this in my last rebuttal.
From: JustFly [mailto:[redacted]] Sent: Friday, May 19, 2017 6:06 AM To: info <[redacted]> Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted] Good Day, Can you please provide us with the new dates to be able to send the request to the airlines please Thank you [redacted] Just Fly
Good day,
Thank you for your message and feedback. We apologize for the inconvenience that this has caused you and your parent's travel plans.
One of our Customer Care Representatives has reviewed your booking and details of your complaint. As mentioned, we as an agency abide by the rules...
set forth by the airlines and our connections are completely legal and accessible.
As discussed, there are fees to make any changes to a ticket even within the 24 hours after booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Dear Mr. [redacted],Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. Please be informed that the tickets were reissued by Singapore Airlines due to a minor schedule change. As per the reservation system...
the minimum connection time for your layover is 1h30m and the current connection time is 2h15m making the connection valid. The airline would have not reissued the tickets if there would have been a misconnection.Now, since the airline has taken control over your reservation, Justfly can no longer be able to assist. For any inquiries/concerns, kindly contact the airline directly.There is no further action we can provide, therefore we consider the file resolved. Best regards,Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and file. We can confirm that the airline has made the exchange of the tickets and have sent it to you.
There is no further action we can provide, therefore we consider the file...
Good day,
We apologize for the delay in this response. We have communicated with...
you on several occasions directly concerning this file.
We have confirmed that a portion of your refund was done directly on your credit card and the remaining amount would have to disputed with the airline directly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
Best Regards,
Customer care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day, Thank you for your message. As mentioned by our Customer Care Representative, we have confirmed the refund was in process. It was processed on July 20th therefore it may be a couple more weeks before it shows up for you. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer care Team [redacted] Thanks [redacted]
Complaint: [redacted]I am rejecting this response because: that is not true, they might have ordered to refund but had stated it takes two business cycles. Please advise them to show me proff of the refund transaction before I show bank statements.
I spoke to [redacted] and told him the same. He nonchalantly said it "might" come in July!
Please have them send proof to us.
Sincerely,[redacted]
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have investigated the complaint and booking.you have come to an agreement on the compensation we have offered. She has already sent the payment to our accounting department for processing.
We...
appreciate the feedback and apologize for the inconvenience the situation has caused your travel plans.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care team
response because:
I just want from them after they review this to give me an answer to this matter a definite one it’s still not resolved but for them to review and get back to me shortly is ok for now I hope to get answers shortly thank you
Katarzyna [redacted] Sincerely,Katarzyna[redacted]
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and apologize for the inconvenience.
The mobile application with our Terms&Conditions information was not fully updated at the time you made the booking. We no...
longer offer free 4-hour cancellations, but the complete details are available on the full webpage, not the mobile application.
This has already been rectified for future use.
Due to this, the $75 fee to cancel the reservation has been refunded. and will be back on your credit card within 2-10 business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,
Thank you for your message.
After review once more, the cheque was physically mailed out on the 21st of April. It was processed for payment on the 18th, therefore there are still a couple more days that it should be in the mail before it gets to you!
We thank you for your patience but there is no reason to keep this file open as we have done our part in refunded as requested. If you do not receive it by early next week, then you can communicate back with us.
We consider this file resolved.
Best regards,
Customer Care Team
Good day,
Thank you for your message and feedback.
We apologize for the delay. One of our Customer Care Representatives is currently working on your booking.
We will revert back shortly with a response.
Best regards,
Customer Care Team
The issue has gotten worse - not...
resolved. [redacted] canceled my reservation all together with [redacted] Airlines without any communication (see attached). I am including an attachment of my reservation with [redacted] as well as what [redacted] Airlines shows on their system.
Please note - I am not asking for my money back - I want the reservation as they sold me back in October. I have a hotel and tours schedule and paid for that are non-refundable and immunizations that are required for this trip. I just want what the sold me in October. :-)
I look forward to hearing from you and appreciate any help you can provide. This is very stressful as I am traveling with others.
[redacted]
phone: [redacted]
Complaint: [redacted]I am rejecting this response because: JustFly issued me a refund of $99 and cancelled my ticket. They did this without asking or telling me. It was done without my approval. They didn't send any receipt or any notification that they did this. I found out my ticket was cancelled during a phone conversation with the airline (LUFTHANSA). They refunded $99, cancelled my ticket without approval, and kept the remaining $1700. This is complete robbery and can't believe a company like this exist in the USA and can't believe they are not out of business with such unethical and dishonest business practices. Can the [redacted] please ask JustFly for some proof that I approved this transaction? They record all of their phone conversations with customers. They won't be able to provide any proof because I never approved this. Why would I cancel a $1800 plane ticket for a $99 refund?!?!?!?!?!Sincerely,[redacted]
Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed the complaint and booking. This booking was made online by yourself. We have the option at the top of the page for the Better Price but the dates may not be the same as you have entered. There...
is also a review page before you click on the Confirm button to ensure you review all details and itineraries. Our agent has sent the details of your booking by email.
This ticket is unfortunately is non-refundable as are most of our tickets as stated in out Terms & Conditions. We did however offer to refund the modification fees as a gesture of good will to get the tickets exchanged for you.There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Good day,
Thank you for your message through a few of our contacts.
Upon review of your messages and booking, we can see that you have made two separate bookings with two different airlines. Thankfully we were still in the void period therefore our Customer Care Representative you spoke with...
has cancelled the one ticket. There will not be a refund of that ticket, rather a drop off of the fees from the pre-authorization that was taken. There will be a refund of the service fees however which was already processed.
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team
This passenger had reached out to the airline directly. We are an agency and have to abide by the rules of the ticket. If the airline is able to override those rules, that is great for the passenger but our hands are tied. I have stated this in my last rebuttal.
Shall we put in another one to the same effect?
Thanks for your usual assistance.
[redacted]
From: JustFly [mailto:[redacted]] Sent: Friday, May 19, 2017 6:06 AM To: info <[redacted]> Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint #[redacted] Good Day, Can you please provide us with the new dates to be able to send the request to the airlines please Thank you [redacted] Just Fly
Good day,
Thank you for your message and feedback. We apologize for the inconvenience that this has caused you and your parent's travel plans.
One of our Customer Care Representatives has reviewed your booking and details of your complaint. As mentioned, we as an agency abide by the rules...
set forth by the airlines and our connections are completely legal and accessible.
As discussed, there are fees to make any changes to a ticket even within the 24 hours after booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Dear Mr. [redacted],Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenience. Please be informed that the tickets were reissued by Singapore Airlines due to a minor schedule change. As per the reservation system...
the minimum connection time for your layover is 1h30m and the current connection time is 2h15m making the connection valid. The airline would have not reissued the tickets if there would have been a misconnection.Now, since the airline has taken control over your reservation, Justfly can no longer be able to assist. For any inquiries/concerns, kindly contact the airline directly.There is no further action we can provide, therefore we consider the file resolved. Best regards,Customer Care Team
Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and file. We can confirm that the airline has made the exchange of the tickets and have sent it to you.
There is no further action we can provide, therefore we consider the file...
closed.
Best regards,
Customer Care Team
Good day,
We apologize for the delay in this response. We have communicated with...
you on several occasions directly concerning this file.
We have confirmed that a portion of your refund was done directly on your credit card and the remaining amount would have to disputed with the airline directly.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team
Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
Best Regards,
Customer care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day, Thank you for your message. As mentioned by our Customer Care Representative, we have confirmed the refund was in process. It was processed on July 20th therefore it may be a couple more weeks before it shows up for you. There is no further action we can provide, therefore we consider the file closed. Best regards, Customer care Team [redacted] Thanks [redacted]
Complaint: [redacted]I am rejecting this response because: that is not true, they might have ordered to refund but had stated it takes two business cycles. Please advise them to show me proff of the refund transaction before I show bank statements.
I spoke to [redacted] and told him the same. He nonchalantly said it "might" come in July!
Please have them send proof to us.
Sincerely,[redacted]
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have investigated the complaint and booking.you have come to an agreement on the compensation we have offered. She has already sent the payment to our accounting department for processing.
We...
appreciate the feedback and apologize for the inconvenience the situation has caused your travel plans.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care team
Complaint: [redacted]I am rejecting this...
response because:
I just want from them after they review this to give me an answer to this matter a definite one it’s still not resolved but for them to review and get back to me shortly is ok for now I hope to get answers shortly thank you
Katarzyna [redacted] Sincerely,Katarzyna[redacted]