Good day,
Thank you for your message.
As discussed with one of our Customer Care Representative, we have investigated your compliant and booking. As you have heard as well from the call recording, there was a mistake made on your part when requesting the dates of travel. You have confirmed that...
this was your error.
The only compensation we can provide is the amount of the unused taxes as previously mentioned which has been processed.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received my refund at this time.Sincerely, Jessica [redacted]
As stated previously, we reviewed all the notes and there was no error made by our agents. There were penalty fees attached to the cancellation as there is on any cancellation.
Our phone agent gave all the details and options to the passenger and there was a verbal agreement to cancel. Once this action is done, the fees would apply and there would not be any way to reverse this action. The tickets have already been refunded and the passenger is attempting to get the penalties refunded as well.
There is no action we can provide here therefore we consider it closed.
Good day,
Thank you fr your message and feedback.
One of our Customer Care Representatives is currently trying to get the best options for you concerning your booking.
We will revert back shortly with a response.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Justfly.com does not acknowledge my refund or the timeframe in which my that my compensation will be issued, which was promised within a 3-5 week delivery, which they have failed to deliver.
Sincerely,[redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is working on your file.
We will revert back shortly with our findings.
Best regards,
Customer Care Team
Good day sir,
As previously mentioned, this ticket that you have purchases is a non-refundable ticket. We as an agency...
do not make the fare rules nor can we break them unfortunately. As we appreciate the predicament and situation, we are still unable to get you the refund you are seeking due to this non-refundable ticket.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed the booking details. We are not able to know the reason why the card was declined. This is an automated system that reads the card. We would recommend once again to verify...
with your bank for those details.
The prices can change at any time therefore for a search today will not be the same as yesterday or tomorrow. We are an agency that are not the ones in charge of pricing the tickets we offer. If you wish to have assistance in finding a flight you may response back to the email that our agent wrote to you. We are not able to offer you compensation in this matter.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I received acknowledgment that a refund will be given in April and after many calls, I have received and many apologies for the delay but I still have not received the refund. Sincerely,[redacted]
Good day!
Thank you for your message.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
best regards,
Customer care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have mentioned that there are no paper tickets available. They no longer exist. You can call the airline to confirm your flights with the confirmation number provided to you in the emails from...
our agent.
The mention on the website about getting your tickets upon request means if you want another email with your electronic ticket numbers. It has nothing to do with any possibility of having paper tickets.
There is no further action required, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: The company offered to send me a refund check or use [redacted] to submit the refund. I asked for a check to be mailed to my PO box, and not to use [redacted] as is stated above. I was told it would take 7-10 business days to receive a check. I am still waiting on its arrival to my mailbox. Thank you. Sincerely,[redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is working on your file and have attempted to call. Please do call back and asked once more to be transferred.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not yet received the refund for airline cancellation fee. Up until the refund is received, I cannot accept Justfly's response. I am also attaching an email as evidence where justfly forwarded me an internal communication by mistake that clearly states how they made me cancel the tickets when they could have easily changed my name on the ticket. THey charged me $1050 in cancellation fee due to their mistake. They have done this to other customers as well. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,We are still awaiting clarification from the supplier on this case. There is a pending investigation on this complaint. We will revert back shortly. Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because:
The company just said they are waiting to see how much refund the airline will permit but never said when I will get the money or when I will get the full refund. I need it now. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: this is at the bottom of the confirmation email "
Changes and Cancellations
If you need to change or cancel your [redacted] reservation, you can reach us at[redacted]. Our customer support center is open 24hrs.For your [redacted] Flight:Changes:In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule..Cancellations:If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation. .
So if the company is sticking to their hands are tied, then I'm sticking to what is in the email
Sincerely
[redacted]
Good day,
As per the conversation with our Customer Care Representative, he advised you of the options you had to make the changes that you have refused.
There is a process to make changes, and while we obtain the waiver to refund the old one, you could make a new reservation. If...
you would like to make that reservation, please do not hesitate to contact us.
At this time we consider this file resolved.Kind regards,Customer Care Team
Good day,
Thank you for your message.
As discussed with one of our Customer Care Representative, we have investigated your compliant and booking. As you have heard as well from the call recording, there was a mistake made on your part when requesting the dates of travel. You have confirmed that...
this was your error.
The only compensation we can provide is the amount of the unused taxes as previously mentioned which has been processed.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received my refund at this time.Sincerely, Jessica [redacted]
As stated previously, we reviewed all the notes and there was no error made by our agents. There were penalty fees attached to the cancellation as there is on any cancellation.
Our phone agent gave all the details and options to the passenger and there was a verbal agreement to cancel. Once this action is done, the fees would apply and there would not be any way to reverse this action. The tickets have already been refunded and the passenger is attempting to get the penalties refunded as well.
There is no action we can provide here therefore we consider it closed.
Good day,
Thank you fr your message and feedback.
One of our Customer Care Representatives is currently trying to get the best options for you concerning your booking.
We will revert back shortly with a response.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because:
Justfly.com does not acknowledge my refund or the timeframe in which my that my compensation will be issued, which was promised within a 3-5 week delivery, which they have failed to deliver.
Sincerely,[redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is working on your file.
We will revert back shortly with our findings.
Best regards,
Customer Care Team
Good day sir,
As previously mentioned, this ticket that you have purchases is a non-refundable ticket. We as an agency...
do not make the fare rules nor can we break them unfortunately. As we appreciate the predicament and situation, we are still unable to get you the refund you are seeking due to this non-refundable ticket.
There is no further action required on our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team
Good day,
Thank you for your message and feedback.
As mentioned by our Customer Care Representative, we have reviewed the booking details. We are not able to know the reason why the card was declined. This is an automated system that reads the card. We would recommend once again to verify...
with your bank for those details.
The prices can change at any time therefore for a search today will not be the same as yesterday or tomorrow. We are an agency that are not the ones in charge of pricing the tickets we offer. If you wish to have assistance in finding a flight you may response back to the email that our agent wrote to you. We are not able to offer you compensation in this matter.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I received acknowledgment that a refund will be given in April and after many calls, I have received and many apologies for the delay but I still have not received the refund. Sincerely,[redacted]
Good day!
Thank you for your message.We appreciate you bringing this to our attention. A customer care representative is working on your file and will update you soon.We appreciate your patience.Best regards,
Customer Care Team
Good day,
Thank you for your message.
One of our customer Care Representatives is currently reviewing your booking and complaint.
We will revert back with a response shortly.
Thank you in advance for your patience.
best regards,
Customer care Team
Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have mentioned that there are no paper tickets available. They no longer exist. You can call the airline to confirm your flights with the confirmation number provided to you in the emails from...
our agent.
The mention on the website about getting your tickets upon request means if you want another email with your electronic ticket numbers. It has nothing to do with any possibility of having paper tickets.
There is no further action required, therefore we consider the file closed.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: The company offered to send me a refund check or use [redacted] to submit the refund. I asked for a check to be mailed to my PO box, and not to use [redacted] as is stated above. I was told it would take 7-10 business days to receive a check. I am still waiting on its arrival to my mailbox. Thank you. Sincerely,[redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is working on your file and have attempted to call. Please do call back and asked once more to be transferred.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: I have not yet received the refund for airline cancellation fee. Up until the refund is received, I cannot accept Justfly's response. I am also attaching an email as evidence where justfly forwarded me an internal communication by mistake that clearly states how they made me cancel the tickets when they could have easily changed my name on the ticket. THey charged me $1050 in cancellation fee due to their mistake. They have done this to other customers as well. Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Good day,We are still awaiting clarification from the supplier on this case. There is a pending investigation on this complaint. We will revert back shortly. Best regards,Customer Care Team
Complaint: [redacted]I am rejecting this response because:
The company just said they are waiting to see how much refund the airline will permit but never said when I will get the money or when I will get the full refund. I need it now. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: this is at the bottom of the confirmation email "
Changes and Cancellations
If you need to change or cancel your [redacted] reservation, you can reach us at[redacted]. Our customer support center is open 24hrs.For your [redacted] Flight:Changes:In the event changes are permitted for your fare, there will be a minimum fee of $250.00 USD per passenger . There may be additional fees or differences in price charged by 3rd party suppliers that will vary by carrier, market, and specific fare rule..Cancellations:If your fare allows for cancellations, a minimum fee of $250.00 USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of rebooking. If permitted by the airline, the remaining funds may be available within one year of the cancellation. .
So if the company is sticking to their hands are tied, then I'm sticking to what is in the email
Sincerely
[redacted]