Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking.
We will revert back shortly with our response.
Best regards,
Customer Care Team
Good day,
As mentioned by our Customer Care Representative, the penalty refund is coming from Justfly and the cheque is in process of 200$. The remaining refund amount of 1112.07USD will be coming from the airline.
This was all confirmed to you in the email that you have acknowledged on May 9th when you confirmed your mailing address.
Again, we have taken the necessary action from our part, therefore we consider the file resolved.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It is meaningless. I sent an email today regarding this matter. Did you receive it? It could possibly help moves things along.
Sincerely,Patricia [redacted]
Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your booking.
We will revert back shortly with our response.
Best regards,
Customer Care Team
Good day,
As mentioned by our Customer Care Representative, the penalty refund is coming from Justfly and the cheque is in process of 200$. The remaining refund amount of 1112.07USD will be coming from the airline.
This was all confirmed to you in the email that you have acknowledged on May 9th when you confirmed your mailing address.
Again, we have taken the necessary action from our part, therefore we consider the file resolved.
Best regards,
Customer Care Team
Complaint: [redacted]I am rejecting this response because: It is meaningless. I sent an email today regarding this matter. Did you receive it? It could possibly help moves things along.
Sincerely,Patricia [redacted]