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I booked flights for a holiday vacation on Justfly*** A week before my departure they tell me the airline ( [redacted] ) has cancelled the flight and they have to give a refund The refund will take 6-weeks After I hung up I called Jet Blue and they said all the flight were still going and they didn't understand why I would cancel I didn't-it was all the sham website that cancelled the flights Now I have to shorten my vacation due to lack seats on outbound flights and my need to get home TOTAL SCAM, STAY AWAY
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the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I [redacted] justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
Dear Sir, Due to the medical condition of the passenger, MD [redacted] can not travel at this moment, Since I have been calling to Just Fly [redacted] from last two weeks to solve this problem by changing the departure date only or cancel this bookingThey said, they can't make any change of the travel date, I gave them multiple choice of dates from February, 15th, to March, any day only to change flight departure dateThey denied to make the change however they are no canceling the booking with full refundThey are demanding me $450.00/passenger to cancel the bookingI already called them more than times to resolve this issuesEvery time I called them they misleads me with many different informationsFinding no other alternatives, I therefore requested you to help me get back my full refundFlight booked for January, 25th, Total Passengers, they are: MD [redacted] ***--Date of Birth— [redacted] — Medically unfit to travel at this moment(Certificate attached) [redacted]
Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com [redacted] to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $
lease consider this as an official complaint against the travel agency JustFly***, US number [redacted] for their disrespect and unfair behavior towards usAnd refusing to submit refund for our purchased ticketsMy name is [redacted] –D.O.B [redacted] , together with my husband [redacted] D.O.B [redacted] Reference: [redacted] & Booking Number [redacted] with confirmation number [redacted] travel date: On Friday August at am ..We had a critical medical condition, and we were unable to travel to HajjiSince then we are requesting a full refund for our two tickets under our names- [redacted] and [redacted] , and to date they only provided one ticket refundThe ticket were purchased August 25, 2017, as a result of this delinquency the AMEX card we used is raising the APRThey refuse to respond to our numerous phone calls and emails regarding this issueAnd AMEX card dispute requests [redacted]
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After reviewing Justfly [redacted] prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
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I bought an airline ticket with Justfly [redacted] on 11/21/2016, to go to a funeral on Friday 11/25/16, in New jerseyI paid with my credit card and was confirmed by justfly***"Thank you for booking with Justfly! Justfly Booking: [redacted] | Transaction Date: MonNov 21, Your Itinerary For changes or cancellations, please call us immediately at: [redacted] Fort Lauderdale Newark Travel Time: 2h 45m Spirit Airlines Flight Terminal 11:30am FriNov Fort Lauderdale, FL (FLL) 2:15pm FriNov Newark, NJ (EWR) Aircraft: A(Sharklets) – economy Airline Confirmation: K6JKUV Newark Fort Lauderdale Travel Time: 2h 56m Jetblue Airways Flight Terminal A 11:00am SunNov Newark, NJ (EWR) 1:56pm SunNov Fort Lauderdale, FL (FLL) Aircraft: A– economy Airline Confirmation: [redacted] View my reservation | Baggage Fees | Visa & Passport Info Passenger Information Name E-ticket Gender Date of Birth [redacted] Male 07/09/*Please note: This is not a ti
Tickets for a round trip flight on Delta to StMaarten purchased through Justfly [redacted] on Ausust 8, Total price $Flight was cancelled due to Hurricane Irma in SeptemberCalled Justfly on September 12th but told October tickets could not be handled until after 09/30/Called back on Oct4th and told by repI would receive a full refund to my credit cardA week later received an e-mail giving me different informationI was told $would be deducted as an airline fee for cancelling my trip and $would be charged by Justfly as a modification fee for cancelling my flightI was told by a supervisor, ***, at Justfly that the airlines had not cancelled the flight into StMaarten on the 7th but a check with Delta advised the flight was cancelledI made calls to Justfly and was given different information by each person and on 10/21/the representative hung up on me when I asked to speak with a supervisor
I contacted Justfly [redacted] to resolve an error in a reservation I booked with themThey state I made an error on the dates when I booked a flight from Cincinnati, Ohto Orlando, FlI wanted the flight to depart 12/25/and return 1/3/The reservation has me departing on 1/3/and returning the same day 1/3/I wanted to change the departing flight date and was informed that there would be a fee of $per ticket and a difference in fair of approximately per ticketI booked two tickets meaning they wanted an additional $to change the outbound portion of my reservation, when my original total for round trip tickets was only $I spoke to a Supervisor and was basically told "Tough Luck" I understand paying a difference in ticket price, but to charge a penalty of $per ticket is absurd and unacceptable!
I booked flights for a holiday vacation on Justfly*** A week before my departure they tell me the airline ( [redacted] ) has cancelled the flight and they have to give a refund The refund will take 6-weeks After I hung up I called Jet Blue and they said all the flight were still going and they didn't understand why I would cancel I didn't-it was all the sham website that cancelled the flights Now I have to shorten my vacation due to lack seats on outbound flights and my need to get home TOTAL SCAM, STAY AWAY
I paid for a plane ticket on [redacted] but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
the company advertised $round trip to orlando from cleveland round trip including taxes and fees per persontoatl price should have been $intead I was charged $I [redacted] justfly with my complaint and after several calls and long waiting times while they conducted an investigation , I was told that my complaint was valid and that their agent overcharged meThen I was told they had to send along the findings to their finance department which would send me a check for the overcharge of $At first I was told by a supervisor named ***, on May8, 2017, to expect my refund in 15-daysA couple days before our flight I called again as I had not received the check and was told I had to wait business daysOn the evening before our trip departure June 7, I ckecked bags online with spirit airlines for $round tripWhen I received my bank statement it shows that justfly also charged me $for the bagsI've been trying to reach justfly but, onc
Dear Sir, Due to the medical condition of the passenger, MD [redacted] can not travel at this moment, Since I have been calling to Just Fly [redacted] from last two weeks to solve this problem by changing the departure date only or cancel this bookingThey said, they can't make any change of the travel date, I gave them multiple choice of dates from February, 15th, to March, any day only to change flight departure dateThey denied to make the change however they are no canceling the booking with full refundThey are demanding me $450.00/passenger to cancel the bookingI already called them more than times to resolve this issuesEvery time I called them they misleads me with many different informationsFinding no other alternatives, I therefore requested you to help me get back my full refundFlight booked for January, 25th, Total Passengers, they are: MD [redacted] ***--Date of Birth— [redacted] — Medically unfit to travel at this moment(Certificate attached) [redacted]
Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com [redacted] to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $
lease consider this as an official complaint against the travel agency JustFly***, US number [redacted] for their disrespect and unfair behavior towards usAnd refusing to submit refund for our purchased ticketsMy name is [redacted] –D.O.B [redacted] , together with my husband [redacted] D.O.B [redacted] Reference: [redacted] & Booking Number [redacted] with confirmation number [redacted] travel date: On Friday August at am ..We had a critical medical condition, and we were unable to travel to HajjiSince then we are requesting a full refund for our two tickets under our names- [redacted] and [redacted] , and to date they only provided one ticket refundThe ticket were purchased August 25, 2017, as a result of this delinquency the AMEX card we used is raising the APRThey refuse to respond to our numerous phone calls and emails regarding this issueAnd AMEX card dispute requests [redacted]
Booked a flight - after booking noticed the layover time in NYC was hours (didnt' notice the date was different on departure time to New Orleans)Dates are NOT prominent on their site - very deceptiveCalled to cancel - charged me a $cancellation fee and said I had a credit that had to be used by calling them directlyThe credit had to be with the same airline but could be a different destinationCalled them today to rebook - said I had to go to the same destination and they are charging me over dollars more to rebook thisI talked them into letting me go somewhere else as I kept very good notes from my initial cancellation callNow I am on hold AGAIN been over an hour on the phone with them todayThey can rebook me - I have to pay more - and I found a flight on their site that advertised a price that I wanted to bookThey tell me the price on the site is only for new reservations (wait, isn't this new?) and that when using a credit they had to use a different list of flightsSoon hold waiting to see what the price is for me using a credit on top of a rebooking fee Who can do something about this company?? I am plastering how bad they are all over social media -- asshats are a rip off and a scam!! Airlines should not deal with them [redacted] ***
After reviewing Justfly [redacted] prices and advertisement to LAGOS, I booked a flight for October 6, Posted on the website are great prices and an additional (extra) $discount if we booked "on that day"So, I called and booked the flight for two peopleI received the receipt in my emailAfter reviewing the Justfly website and the receipt, I noticed a discrepancy with the priceThe discount was NOT given and a service fee of $was issued for making the reservationI contacted the company around 2:00pm in the afternoon and spoke with a supervisorThe supervisor was unable to justifiably give an explanation regarding the discount of $In fact, he stated that the price on the website includes the discountI guess the word "extra" in the advertisement was a mistakeNonetheless, I called the next morning, Friday, September 7th at approximately 11:00am and was told "it is too late to cancel"I missed the deadline of hours and If I cancel, I will be charged a canc
If I could give JustFly a negative review, I wouldI've seen a lot of reviews talking about how you "get what you pay for" with JustFly, but I disagree [redacted] are just as affordable and I've never had a problemI booked a roundtrip ticket to Europe with JustFly, and my total came out to $Four days after booking, I notice that my account is in the negatives-$to be exactWhy? Because of JustFly! They charged me once yesterday, and then again todayI'm a college studentI had money in my account, but not enough to get charged for two flightsNot only that, I also got charged an overdraft fee from my bank, and my bank said it "wasn't an institution charge" so I had to take it up with JustFlyWonderfulI call them and they are so unbelievably unhelpful I really don't think they have any idea what they're doingThe first lady I talked to told me that according to my account, I only got charged onceI told her that I most definitely got charged TWICEShe gave me an email to send my claim to and told me to add pictures of my statement proving I got charged twiceShe said that once I email it to [redacted] I should call them back, and then she hung upHelpfulI called back saying I sent an email and went through the same exact thing with just someone elseShe kept asking if I wanted to cancel my flight, and I kept saying noShe also told me that I "only got charged once." So, after minutes she put me on hold to connect me with a "supervisor" who was just her againAnd then a "support team" because she said that she "isn't the right person to handle my concern," but literally ten minutes later I'm back to talking with the same ladyShe told me that she never got my email, and said to "send it again then call back", I told her noI was already on hour one of being on the phone and I was over itI asked her if she could send me an email instead, and I could just reply to it, she goes "uhhhhokaysure." She sends me a [redacted] emailObviously my email didn't go throughShe said that the "servers must be down" and I should "call back later", by this time I absolutely had itI told her that I'll wait until she finds an alternative email address, and I told her how I found it pretty hard to believe that JustFly's only email address was a "no reply" oneShe put me on holdAgainTen minutes later she goes "yes I'm sorry, that looks like the only email address we have." Then she told me to wait a bit longer, then call back with a representative from my bank for a three-way conference callMy only concern is how much money I'm out of right now, and how this company is still in businessSave yourself the drama and just don't book with them honestly
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