Jzanus Ltd.

We are in receipt of your complaint regarding the above reference customerOur client Beth Israel Medical center referred the account as collections for unpaid balance of $12,135.11. Our office mailed a letter to the debtor on 3/*/16. The complainant voluntarily went onto
our company website and provided all her credit card information, including her credit card security code and the amount she chose to pay on March **, 2016.Thank you for giving us the opportunity to respond. Gilma P***Director of Operations###-###-#### X ***

THE COMPLAINANT VOLUNTARILY WENT ONTO OUR WEBSITE AND PROVIDED ALL HER CREDIT CARD INFORMATION, INCLUDING HER CREDIT CARD SECURITY CODE AND THE AMOUNT SHE CHOSE TO PAY. THANK YOU FOR ALLOWING US TO RESPOND. GILMA P***DIRECTOR OF OPERATIONS

I receive this letter from collection company in regard to a medical bill from the Monterfiroe Medical Center-requesting a payment of $411.83; I had spoke with Ms Christina A*** in regard to this medical bill's; she told me to send her all my medical bill's that she was going to speak with someone from the finacial department on my behalf I really don't understand why this collection company is writing to me; they need to contact the hospital not meI am requestiing an investigation on this matterThis is stressing me out I can not afford to keep going to the hospital for stress, chest painThis harrsament need to stop ASAPI am unemployed not working at this present timeI am requesting to remove my name from they mailing list ASAP and from they companyThey need to contact the hopsital and ask to speak Ms Christina A*** from the billing department of Montefiore Medical Center-She is a financial Aid RepresentativeI want my name remove the collection company mailing list, I

Jzanus sent me a letter for two different hospital copays, when I had only attended this particular hospital one time I was told that the dates of service were March ** and March **, when the hospital had processed one bill for March ** for services on March ** I paid the one bill that I was supposed to pay, not realizing that there was a second account number The company then sent me a letter saying "Please be advised that if we do not receive full payment within days from the date of this letter, we will report this matter to a credit reporting agency."
This is completely inappropriate The large and well-respected hospital in question would not wish to have patients reported to credit agencies, as I was able to confirm by a phone call to them, and Jzanus does not actually report clients to credit reporting agencies (as confirmed by a phone conversation with a manager at Jzanus)
So Jzanus billed me twice for a single date of service (which the hospital did not do, on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[That is a complete LIEI do not know whether this company somehow managed to get (or STEAL) my credit card information from the hospital or not, but I did NOT make an online credit card payment to this so-called business, especially given the fact that my insurance covered the medical bills and I have documented proof that I can provide to the Revdex.com upon request for itI DEMAND A CREDIT IN FULL BACK TO MY CARD OR I WILL REPORT THIS BUSINESS FOR CREDIT CARD THEFT AND FRAUD.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are in receipt of your complaint regarding the above reference customer.Please note that the customer's account was closed with our office and returned to our client. Thank you for given us the opportunity to respond.Sincerely *** *** **
***

From the office of:
*** ***
08/**/
Attention: Revdex.com
I am a self-made multi-millionaire and owner of a multi-million dollar medical practice, who is also a proud *** *** Platinum Card Member Since For over years, I have used my *** *** Platinum Card, and I have never had issues with paying my bills or any other credit related problems
Please be advised that the charge placed on my *** *** Platinum Card from a company by the name of JZANUS LTD in the amount of $12,on 03/**/is unapproved, unauthorized, false, and illegalMy family has full and complete medical insurance coverage and, not only did I not authorize this charge, I paid the medical bill responsible by the insured party using my *** *** Platinum Card
Following this letter will be documentation in support of my complaint, in which:
• Our insurance company notes via letter that this emergency operation was very much

We are in receipt of your complaint regarding the above reference customerOur client Beth Israel Medical center referred the account as collections for unpaid balance of $12,135.11. Our office mailed a letter to the debtor on 3/*/16.
The complainant voluntarily went onto our company website and provided all her credit card information, including her credit card security code and the amount she chose to pay on March **, Thank you for giving us the opportunity to respond
Gilma P***
Director of Operations
###-###-#### X ***

We are in receipt of your complaint regarding the above reference customer.please note that the payment was located and posted by our client.  As such, the account is paid in full.  thank you for giving us an opportunity to respond.[redacted]
[redacted]...

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[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received one statement from them on May [redacted], never received the second one, but my problem is that they sentme these notices two years after the fact.  I don't think I'm responsible for the amount due.  Actually now it's 2-1/2 yrs.They made a mistake and they want me to pay for it. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

WE ARE IN RECEIPT OF YOUR COMPLAINT REGARDING THE ABOVE REFERENCE CUSTOMER.  PLEASE NOTE THAT OUR CLIENT HAS ADJUSTED THEIR FILES AND RECTIFIED THE ERROR.  THE ACCOUNT IS PAID IN FULL.  THE DEBT WAS NOT REPORTED TO THE CREDIT BUREAU.  THANK YOU THE...

OPPORTUNITY TO RESPOND. GILMA P[redacted]DIRECTOR OF OPERATIONS###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response is absolutely false nonsense and a complete lie. Why on earth would we willingly pay a bill that our insurance already paid. Please file a complaint against them. They are a scam. We demand a refund for this unauthorized charge to our account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution non satisfactory to me and the matter has not yet been  resolved.  they have to return all accounts and stop harassing...

me 
Sincerely,
[redacted]

WE ARE IN RECEIPT OF YOUR COMPLAINT REGARDING THE ABOVE REFERENCE CUSTOMER.
          PLEASE...

NOTE THAT THE PAYMENT WAS LOCATED AND POSTED BY OUR CLIENT.  THE ACCOUNT IS CLOSED PAID IN FULL.
          THE DEBT WAS NOT REPORTED TO THE CREDIT BUREAU.  THANK YOU FOR THE OPPORTUNITY TO RESPOND.
           [redacted]
           DIRECTOR  OF OPERATIONS
           ###-###-#### X [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My issue with the company was not simply that the bill was incorrect.  This portion has been rectified, yes.  The other part of my complaint, as can be seen clearly on my original letter, was that Jzanus should not be using a letter which falsely states that they will report customers to a credit agency when writing to vulnerable hospital patients.  My request was that they verify with the Revdex.com that they are no longer using this text, which is a promise that was made to me informally over the phone by a manager at Jzanus.  They have ignored this portion of my original request.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

THE COMPLAINANT VOLUNTARILY WENT ONTO OUR WEBSITE AND PROVIDED ALL HER CREDIT CARD INFORMATION, INCLUDING HER CREDIT CARD SECURITY CODE AND THE AMOUNT SHE CHOSE TO PAY.
 
THANK YOU FOR ALLOWING US TO RESPOND.
 
GILMA P[redacted]
DIRECTOR OF OPERATIONS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 
On November **, 2014 I submit a complaint to Revdex.com, ( harassment from JZANUS LTD, FLORAL PARK NY). I explain in my previous complaint Revdex.com NO # [redacted], that I'm making payments directly to [redacted], installments of $50. Monthly. I don't want to be harass from this agency, I just received another letter from Jzanus LTD that I only have 30 days to make payment of full amount owe to [redacted]. As I explain in my previous complaint I have never been in denial to pay this debt but is impossible for me pay the full amount in one installment. First letters was send by Customer Rep By the Name [redacted]. requesting 2,487.07 now another account rep with the name [redacted] for the amount 2656.27 the same account at [redacted] 110921403
 
I don't want any harassment from this agency, or [redacted] I cannot pay a full amount as I explain to the [redacted] Financail aid, This is not my only debt I can only pay what my budget allows me, due to other financial responsibilities. I will like to be left alone so I can fulfill my debt
 
 
 
Sincerely,
[redacted]

WE ARE IN RECEIPT OF YOUR COMPLAINT REGARDING THE ABOVE REFERENCE CUSTOMER.PLEASE NOTE THAT THE PAYMENT WAS LOCATED AND POSTED BY OUR CLIENT.  AS SUCH, THE ACCOUNT IS PAID IN FULL.THANK YOU FOR GIVEN US THE OPPORTUNITY TO RESPOND.[redacted]
[redacted]...

[redacted]
[redacted]

WE ARE IN RECEIPT OF YOUR COMPLAINT REGARDING THE ABOVE REFERENCE CUSTOMER.  PLEASE NOTE THAT OUR CLIENT HAS ADJUSTED THEIR FILES AND RECTIFIED THE ERROR.  THE ACCOUNT IS PAID IN FULL.  THE DEBT WAS NOT REPORTED TO THE CREDIT BUREAU.  THANK...

YOU THE OPPORTUNITY TO RESPOND. 
GILMA P[redacted]
DIRECTOR OF OPERATIONS
###-###-#### [redacted]

We are in receipt of your complaint regarding the above reference matter.  The account was closed with our office and returned to our client .  Thank you for given us the opportunity to respond.sincerely [redacted]