Jzanus Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[That is a complete LIE. I do not know whether this company somehow managed to get (or STEAL) my credit card information from the hospital or not, but I did NOT make an online credit card payment to this so-called business, especially given the fact that my insurance covered the medical bills and I have documented proof that I can provide to the Revdex.com upon request for it. I DEMAND A CREDIT IN FULL BACK TO MY CARD OR I WILL REPORT THIS BUSINESS FOR CREDIT CARD THEFT AND FRAUD.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is a scam company. They somehow have access to your medical billing/personal address information and claim that you are being taken to collections for delinquent payments, only to have your service providers confirm that you don't owe them anything. Then, Jzanus will insist that you share documented proof that you have made payments, I wouldn't share ANY information with these people, as it will only likely lead to more harassment and illegal activity. DON'T FALL FOR THIS COMPANY'S SCAMS!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I have also received a letter of acknowledgement and apology directly from the business, as per my request in the complaint.  I find that this resolution is satisfactory to me and that the matter has been resolved.
Sincerely,
[redacted]

Review: Good Afternoon,

On Thursday, January [redacted], 2015, I followed up with a collection notice from JZANUS LTD in the amount of $200 from [redacted]. I already had payed this amount directly to Montefiore at the time and had payment of receipt. I spoke with [redacted] at the time and she stated to me that I send an email to [redacted] with proof of payment to validate this claim to have my account closed. [redacted] said I should call the number one week, I did and no response. I followed up with an additional e-mail and phone call on Friday, January **, 2015. I still haven't received a reply. Today, March **, 2015 I called the number on record and it now automatically takes me to a payment system so I have no way of contacting them directly.Desired Settlement: I am requesting an email confirmation from JZANUS LTD that my collections account has been closed because I have provided the necessary documents as proof. If I have been accessed additional fees I want these fees removed since I did everything in a timely fashion.

Business

Response:

We are in receipt of your complaint regarding the above reference customer.please note that the payment was located and posted by our client. As such, the account is paid in full. thank you for giving us an opportunity to respond.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was contacted about making payment for services rendered at Montefiore Medical Center. I faxed to Jzanus the Explanation of Benefits from my insurance company showing that the bill had been paid in full and that there was no balance due. I never received any acknowledgment from Jzanus. One month later, I received another demand for payment and was threatened with having the delinquency reported to a credit reporting agency. Again, I faxed and e-mailed the Explanation of Benefits from both of my insurance companies clearly showing that full payment had been made to Montefiore Medical Center and that there was no balance due. Once again, Jzanus did not acknowledge receipt of the documentation and did not indicate that this matter has been closed. It is the hospital's mistake, and Jzanus should not be harassing and threatening me for payment after I have twice submitted proof of full payment of the amount due.Desired Settlement: I want Jzanus to correct its records to reflect a zero balance due on my account and to provide a written (hard copy) letter explicitly acknowledging that it was wrong for incorrectly trying to collect on an account when there was no balance due and for negligently and recklessly harassing and threatening me.

Business

Response:

WE ARE IN RECEIPT OF YOUR COMPLAINT REGARDING THE ABOVE REFERENCE CUSTOMER. PLEASE NOTE THAT THE PAYMENT WAS LOCATED AND POSTED BY OUR CLIENT. THE ACCOUNT IS CLOSED PAID IN FULL. THE DEBT WAS NOT REPORTED TO THE CREDIT BUREAU. THANK YOU FOR THE OPPORTUNITY TO RESPOND.

[redacted] DIRECTOR OF OPERATIONS ###-###-#### X [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I have also received a letter of acknowledgement and apology directly from the business, as per my request in the complaint. I find that this resolution is satisfactory to me and that the matter has been resolved.

Sincerely,

Review: This company every 8 months or so always trying to collect some old debts from me knowing that they must have at lease 15 letters that state I am exempt from debt collection my only funds are SSDI directly deposited why do they still bother some one that is exempt they should have this on file.Desired Settlement: return the account and update there computers to state that I am exempt from debt collect that they will never try to collect from me again or I will sue them under the Exempt Income Protection Act (EIPA)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution non satisfactory to me and the matter has not yet been resolved. they have to return all accounts and stop harassing me

Sincerely,

Review: Have a debt with [redacted] for service render 01/**/2012 -01/**/2012, for the amount $3,012.00, Acct #[redacted] I spoke to a financial officer at [redacted] that I

would pay this debt $ 25 or $50. monthly Installments as my financial situation varies . At this moment my balance with [redacted] is $2487. I have been paying this debt

since April 2012 in installments Of $50. monthly. Jzanus LTD has witten letters to me signed by a Account Rep by the name [redacted]. last name not available in letter stating that

I agree with Her or him to make payments to this collection office. at no moment I have spoken to this person or sign any document that will confirm any type of contract between

them and me. As of November ** I received a third letter asking me for payment. I have tried to called this Acct Rep. [redacted]. But always put in hold with no answers.

I want them stop. I am making my payments directly to [redacted], they are cashing the check that I send to them monthly.Desired Settlement: Stop writing to me or cantacting me

Business

Response:

We are in receipt of your complaint regarding the above reference customer.Please note that the customer's account was closed with our office and returned to our client. Thank you for given us the opportunity to respond.Sincerely [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On November **, 2014 I submit a complaint to Revdex.com, ( harassment from JZANUS LTD, FLORAL PARK NY). I explain in my previous complaint Revdex.com NO # [redacted], that I'm making payments directly to [redacted], installments of $50. Monthly. I don't want to be harass from this agency, I just received another letter from Jzanus LTD that I only have 30 days to make payment of full amount owe to [redacted]. As I explain in my previous complaint I have never been in denial to pay this debt but is impossible for me pay the full amount in one installment. First letters was send by Customer Rep By the Name [redacted]. requesting 2,487.07 now another account rep with the name [redacted] for the amount 2656.27 the same account at [redacted] 110921403

I don't want any harassment from this agency, or [redacted] I cannot pay a full amount as I explain to the [redacted] Financail aid, This is not my only debt I can only pay what my budget allows me, due to other financial responsibilities. I will like to be left alone so I can fulfill my debt

Sincerely,

Business

Response:

We are in receipt of your complaint regarding the above reference matter. The account was closed with our office and returned to our client . Thank you for given us the opportunity to respond.sincerely [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I received notice from Jzanus LTD regarding non-payment of $1,216.00 [redacted], however, they received payment from [redacted] for the full amount which is the deductible after payment from [redacted] and [redacted]

Payment was completed on March **, 2015 after their submission to [redacted] and [redacted] for $1,216.00.

Transaction Details

Trans. Date Description Amount Category

03/**/15 [redacted] ###-###-#### NY

[redacted] $ 1,216.00 Medical Services



###-###-####

Post Date 03/**/2015

Transaction Date 03/**/2015

Merchant Category HOSPITALS

Purchase Method MANUALLY KEYED

Recurring Billing Indicator N

©2014 [redacted] Bank, Member FDIC.Desired Settlement: Apology for the undo harassment and a letter showing their error and correction.

Business

Response:

WE ARE IN RECEIPT OF YOUR COMPLAINT REGARDING THE ABOVE REFERENCE CUSTOMER.PLEASE NOTE THAT THE PAYMENT WAS LOCATED AND POSTED BY OUR CLIENT. AS SUCH, THE ACCOUNT IS PAID IN FULL.THANK YOU FOR GIVEN US THE OPPORTUNITY TO RESPOND.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Jzanus sent me a letter for two different hospital copays, when I had only attended this particular hospital one time. I was told that the dates of service were March ** and March **, when the hospital had processed one bill for March ** for services on March **. I paid the one bill that I was supposed to pay, not realizing that there was a second account number. The company then sent me a letter saying "Please be advised that if we do not receive full payment within 15 days from the date of this letter, we will report this matter to a credit reporting agency."

This is completely inappropriate. The large and well-respected hospital in question would not wish to have patients reported to credit agencies, as I was able to confirm by a phone call to them, and Jzanus does not actually report clients to credit reporting agencies (as confirmed by a phone conversation with a manager at Jzanus).

So Jzanus billed me twice for a single date of service (which the hospital did not do, only Jzanus), and then sent a threatening letter saying that my credit score would be affected if I did not pay, after I already paid the bill. The company explained the letter by saying that the automated system was sending out old form letters that should no longer be in use, but as the quoted sentence is the first sentence in the letter, it is hard to imagine that it is a true mistake.

This company is unethical and unnecessarily threatens hospital patients without the hospital's consent.Desired Settlement: This business must prove to the Revdex.com that they have deleted the inappropriate, threatening letter from their automatic system.

Business

Response:

WE ARE IN RECEIPT OF YOUR COMPLAINT REGARDING THE ABOVE REFERENCE CUSTOMER. PLEASE NOTE THAT OUR CLIENT HAS ADJUSTED THEIR FILES AND RECTIFIED THE ERROR. THE ACCOUNT IS PAID IN FULL. THE DEBT WAS NOT REPORTED TO THE CREDIT BUREAU. THANK YOU THE OPPORTUNITY TO RESPOND. GILMA P[redacted]DIRECTOR OF OPERATIONS###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My issue with the company was not simply that the bill was incorrect. This portion has been rectified, yes. The other part of my complaint, as can be seen clearly on my original letter, was that Jzanus should not be using a letter which falsely states that they will report customers to a credit agency when writing to vulnerable hospital patients. My request was that they verify with the Revdex.com that they are no longer using this text, which is a promise that was made to me informally over the phone by a manager at Jzanus. They have ignored this portion of my original request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,