K & K Auto Repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] driver attempted delivery and did not bother to knock, just left a door tag...I do not have date(s) available to me as I no longer have tracking numberRequest was made for driver to come back that same day, however, [redacted] rep said it was not possible [redacted] rep(s) misinformed me in regard to hold on package, I was told the shipper needed to call in order for me to pick up package in person, give authorization, which I requestedWatchmaxx.com rep by the name of Izzy stated that I requested via email for package to be held at [redacted] office, which is a lieI reviewed all email exchanges and there is no such request on my endPlease note, this is the same rep I believe is claiming fraud and is also responding hereI'e spoken with [redacted] rep(s) and none of them mentioned fraud, I believe fraud claim is coming from Watchmaxx.com rep by the name of IzzyThey have not shown any supposed weight(s) of package when shipped or picked up, appears they now stating it is suspicious I did not report loss sooner Apparently, they do not consider I might have not opened package a few days after pick up and or attempted resolution directly before filing complaintTheir rep, Izzy, has little to know credibility, having lied previously Their overall service is poor, you have to call back numerous times in order to speak with someone, put you on hold, do not answerThey also fouled up my request over the phone, having [redacted] hold the package for five days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are truly sorry but once a watch is worn it voids the return policy as stated clearly on our website

We are truly sorry about the inconvenience we have caused, we state clearly on our site they we are not responsible for pricing errors as we are human and mistakes can happen from time to time, we work very hard to make sure our prices are correctWe hope the customer understands usWe will offer him a 3% discount of the watch of his choice for the inconvenience we have caused

Dear [redacted] , We understand your frustration regarding your repair, and we apologize if the emails were answered slower then you expected, the representative that handles our repair department went into early labor and is out on maternity leave We strove to answer all our emails in a timely manner Unfortunately we cannot refund you for the watch as its used and we sent it back for repair as per [redacted] agreement

These watches have a 99.9% perfect record time keeping record unless they are either mishandled or abusedThe only delay that we had in shipping the watch back was being that the customer opened a dispute with the credit card company and they recommended that we not ship it back until the dispute was settledUnfortunately refunding the entire amount is not an option, given the fact that the watch was altered and usedThis watch has been repaired at no charge under the warranty and is in 100% perfect working order, we always strive to make sure our customers are ecstatic with our service, we regret this unfortunate incident and therefore would like to give [redacted] a $credit on his credit card as well as an extra Year warrantyAs per [redacted] instructions we shipped it back to the address he provided and its in transit

Your watch was sent back yesterday, the watch needed to be regulated

Hi, We are truly sorry about the problem you are experiencing, Automatic watches can run fast or slow sometimes and we stand behind the product and you have a warranty that will cover this cost, please have the watch sent back to us and we will have it serviced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't agree with charging a 'restocking' fee for a watch you're not actually going to restock for resale but if you are going to charge, then charge a reasonable fee You admit yourself that because you don't have a refund policy for what you call "used" watches, you had to determine a 'restocking'fee, a fee of 20% ,which I see as excessive and arbitraryThere is clearly no justification for the 20% fee you want to chargeIf you must charge, then why would you not charge the same 3% restocking fee as you charge for the return of an 'unused' itemI still challenge you to take my watch and find anything that shows of 'wear' In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As you can see from this complaint, that the customer had a problem with [redacted] and not our company, we are more then happy to help out customers in anyway possibleBut to be fair this complaint should be opened up against ***

The day the order was placed we contacted the buyer that the item is not in stock and will take a few days to fill, we did not charge the card as we automatically get a authorization when the order is placedAs a company policy we only charge a card once we ship the orderThe customer notified us that he cant wait and we voided the authorization as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Obviously, I am disappointed in the company's responseWhile the company responded by saying "we stri(v)e for customer service", I would hope they, like any other business, mean that they strive for 100% customer satisfactionThat being said, I was told by the various company reps that they could do nothing with a watch that had been worn "even if only for a few hours"However, by their own admission in their response, they do, indeed, have an option for using the watch, to use it as "a dealer display"So it seems that both objectives can be reached with a refund, 1- I can be 100% satisfied and 2- the watch can be used as a dealer displayAnd regardless of what they have told me, I can guarantee that there are NO signs of wear on this watch other than a slight creases in the band which can be changed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To whom it may concern:This watch was delivered on to [redacted] On July [redacted] (days after receiving the watch) [redacted] emailed us that his watch is gaining -minutes every hours, which is an indication of the customer having magnetized the movement but would need to be inspected by our technicians, which is covered under the Watchmaxx warranty regardless of fault.The customer then asked if this qualifies for a return / replacementWe explained that unfortunately since the watch was altered it was notWe then immediately sent him a RAN, Repair Authorization Number the same day July *We received the watch from [redacted] on July [redacted] and we emailed him on the [redacted] that we had indeed received his watch in and the general turnaround time for automatic watches is 4-weeks, but may take quicker or longer depending on the circumstancesAfter our inspection the it became clear to us that the movement was indeed magnetized and the process of demagnetized was done, the repair and testing was completed the week of August ***, that same week the customer called he does not want the watch back until he speaks to the mangerThe Manager did indeed try calling [redacted] the week of the [redacted] with no answer and we were told that he does not want the watch back period, and would only accept a brand new replacement, He then opened a chargeback with the credit card company and they ultimately ruled in favor of us being that the watch was altered and we had it repaired and was in perfect working order.Proposed resolution we will extend the warranty by a full year at FREE of charge

We apologize for the delay in having the watch repaired, we unfortunately have no control once the watch reaches the manufacturer for repair. We were in contact with the customer all along and pass on the information we receive from the manufacturer, we were told that its only a mater of days now.... We will be in contact with the customer.

All the watches we sell are 100% authentic and newThe customer had this watch since 10/**/and now that the watch was damaged by the customer which he states that he had a minor impact he claims that the watch is inauthenticOur warranty as well as the manufacturer warranty does NOT cover
wear-and-tearWe are truly sorry for the trouble

We emailed the customer this week about the delay and notified him that we expect this watch in January, unfortunately when they release a new model the time frames aren't exact and we try very hard to put the right time frame on the websiteLast we heard from the customer On December ** is
that they will get back to us about the January time frameWe did not charge the customers card and we only charge once we shipWe are truly sorry for the delay

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The answer is not satisfactoryThe fact remains that the watch sold to me was defectiveThe company has a responsibility to service its customers and they still haven't informed me what was wrong with the watch so I must conclude it was defective at saleGiven that,I must demand a full refundI did reach customer service today They promised to get back to me ......so far they have not done so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Two days ago when I paid their money to watch me and shown online in stock, they told me that they do not watch now, the need to wait two weeks, this is a thoroughly deceive! And I very get it, I hope you can help them early delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The business conveniently misrepresents the facts of the case. The only reason that it took days to return the watch is that they failed to send a RAU within the allotted return date (days) in spite of calling them several times to have one issued. When they informed me that it would take up to months to trouble shoot the watch I responded that this was completely unacceptable and did ask to speak to a manager. I called no less than times and each and every time I was not put through to a manager nor did I ever receive a call back from him/her. During one call the receptionist (***) said that she had my watch on her desk and it "appeared to be just fine" as though a receptionist could tell whether or not a time piece is keeping accurate tine by looking at it for a few seconds At that point I did have the charges reversed on my credit cardThe credit card company did not rule in favor of the company (as they have falsely stated) - the credit card company said that they were powerless to refund the $ as the vendor refused the chargeback So here I am 1/months after spending $on a watch that didn't keep time and I have nothing to show for it. The only resolve that will be deemed acceptable is for the business to refund the entire amount of the purchase
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***