K & K Auto Repair

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This should have been fixed the first timeI'm going to pay for Breitling to fix the watch and leave it at that because my only other option is to keep sending this watch back to Watchmaxx for repairsHaving to do this twice in the first year of ownership is completely unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I do accept the apology but this practice was the same with the last order I placed I had to call and emil to get any type of update I will not do anymore business with your company after I received this last watch Have a great day
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, We are sorry about the customers misunderstanding with the definition of AUTOMATIC movement, we worked extremely hard to put together a watch glossary on the site so all information is readily available to our customersWe also apologize that the managers weren't available at the times he
called, we strife for customer service and yesterday being right before valentines day was extremely busyUnfortunately a watch that's worn even for a few hours has some sign of wear and we can NOT sell this again as brand new, only as a dealer display

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Again, with their response, Watchmaxx blames the customer instead of taking responsibility for selling an inferior product This is a luxury watch at a cost of $ Within months, there should be no question of refunding a customer for this issue, which I provided a picture of The lettering and logo fell off the face of the watch This is unacceptable quality for a $flea market watch but especially for a brand like *** *** My complaint has not been resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The December email was in response to not having any communication regrading the order from prior phone calls to the businessI was offered delivery the next day for the watch in stock if I paid an additional 200 for the international warrantyI would have wanted the watch in stock to have shipped without additional fees.
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 [redacted] driver attempted delivery and did not bother to  knock, just left a door tag...I do not have date(s) available to me as I no longer have tracking number.. Request  was made for driver to come back that same day, however, [redacted] rep said it was not possible. [redacted] rep(s) misinformed me in regard to hold on package, I was told the shipper needed to call in order for me to pick up package in person, give authorization, which I requested. Watchmaxx.com rep by the name of Izzy stated that I requested via email for package to be held at [redacted] office, which is a lie. I reviewed all email exchanges and there is no such request on my end. Please note, this is the same rep I believe is claiming fraud and is also responding here.. I'e spoken with [redacted] rep(s) and none of them mentioned fraud, I believe fraud claim is coming from Watchmaxx.com rep by the name of Izzy. They have not shown any supposed weight(s) of package when shipped or picked up, appears they now stating it is suspicious I did not report loss sooner.  Apparently, they do not consider I might have not opened package a few days after pick up and or attempted resolution directly before filing complaint.. Their rep, Izzy, has little to know credibility, having lied previously.  Their overall service is poor, you have to call back numerous times in order to speak with someone, put you on hold,  do not answer. They also fouled up my request over the phone, having [redacted] hold the package for five days.
 
 
 
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Sincerely,
[redacted]

We are truly sorry about the inconvenience we have caused, we state clearly on our site they we are not responsible for pricing errors as we are human and mistakes can happen from time to time, we work very hard to make sure our prices are correct. We hope the customer understands us. We will offer...

him a 3% discount of the watch of his choice for the inconvenience we have caused.

Hi, We are truly sorry about the problem you are experiencing, Automatic watches can run fast or slow sometimes and we stand behind the product and you have a warranty that will cover this cost, please have the watch sent back to us and we  will have it serviced.

To whom it may concern:This watch was delivered on 5/**/15 to [redacted]. On July [redacted] (46 days after receiving the watch) [redacted] emailed us that his watch is gaining 5 -6 minutes every 24 hours, which is an indication of the customer having  magnetized the movement but would need to be...

inspected by our technicians, which is covered under the Watchmaxx warranty regardless of fault.The customer then asked if this qualifies for a return / replacement. We explained that unfortunately since the watch was altered it was not. We then immediately sent him a RAN, Repair Authorization Number the same day July *. We received the watch from [redacted] on July ** and we emailed him on the [redacted] that we had indeed received his watch in and the general turnaround time for automatic watches is 4-8 weeks, but may take quicker or longer depending on the circumstances. After our inspection the it became clear to us that the movement was indeed magnetized and the process of demagnetized was done, the repair and testing was completed the week of August [redacted], that same week the customer called he does not want the watch back until he speaks to the manger. The Manager did indeed try calling [redacted] the week of the [redacted] with no answer and we were told that he does not want the watch back period, and would only accept a brand new replacement, He then opened a chargeback with the credit card company and they ultimately ruled in favor of us being that the watch was altered and we had it repaired and was in perfect working order.Proposed resolution we will extend the warranty by a full year at FREE of charge.

I truly apologize on behalf of our company, this is not the customer service our customers should receive and we continue working on giving our customers the highest standard of customer service.  This watch was coming from Switzerland and unfortunately there was a delay and you should've been...

notified. Your watch was shipped overnight today and you will receive it tomorrow. I will make it up to you next time.

Dear [redacted], We understand your frustration regarding your repair, and we apologize if the emails were answered slower then you expected, the representative that handles our repair department went into early labor and is out on maternity leave.  We strove to answer all our emails in a...

timely manner.   Unfortunately we cannot refund you for the watch as its used and we sent it back for repair as per [redacted] agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Obviously, I am disappointed in the company's response. While the company responded by saying "we stri(v)e for customer service", I would hope they, like any other business, mean that they strive for 100% customer satisfaction. That being said, I was told by the various company reps that they could do nothing with a watch that had been worn "even if only for a few hours". However,  by their own admission in their response, they do, indeed, have an option for using the watch, to use it as "a dealer display". So it seems that both objectives can be reached with a refund, 1- I can be 100% satisfied and 2- the watch can be used as a dealer display. And regardless of what they have told me, I can guarantee that there are NO signs of wear on this watch other than a slight creases in the band which can be changed. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I do not see their reply but would like to add additional information here..... I managed to pick up the packaged at [redacted] location, [redacted] on 2/*. Contrary to what their reps claim, including an Izzy, I DID NOT request them to have package held at [redacted] for pickup. I spoke to an Izzy in their office the same day, 2/*.  He insisted I instructed them to have package held at [redacted] for pickup, which is false/untrue. He stated they have emails from me requesting this, which I went back and reviewed, they DO NOT state or request this.  I called  several times, requested the signature be released so I could go to [redacted] and pick it up. It appears I was incorrectly instructed  by [redacted] reps about this and due to their own policy, they require a signature due to the value of the item. [redacted] reps had instructed me to call shipper and remove hold on it so I could pick it up myself there, Watchmaxx.com reps instead requested [redacted] to hold it the package for 5 days... Once I managed to pick it up, the item was missing from the Rado box, a mens watch..The receipt and rado box as well as sleeve were enclosed but no watch.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are truly sorry but once a watch is worn it voids the return policy as stated clearly on our website.

Your watch was sent back yesterday, the watch needed to be regulated.

As you can see from this complaint, that the customer had a problem with [redacted] and not our company, we are more then happy to help out customers in anyway possible. But to be fair this complaint should be opened up against [redacted]

I just tracked the package and it was delivered back on 2/*/17 please see tracking number to confirm.  [redacted] tracking [redacted] track at [redacted] .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been reso
 
 I haven't heard from [redacted] as of yet, however, I am will attempt resolution with them directly.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I don't agree with charging a 'restocking' fee for a watch you're not actually going to restock for resale but if you are going to charge, then charge a reasonable fee.  You admit yourself that because you don't have a refund policy for what you call "used" watches, you had to determine a 'restocking'fee, a fee of 20% ,which I see as excessive and arbitrary. There is clearly no justification for the 20% fee you want to charge. If you must charge, then why would you not charge the same 3% restocking fee as you charge for the return of an 'unused' itemI still challenge you to take my watch and find anything that shows of 'wear'. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]