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K & L Chem-Dry Reviews (44)

Don't expect much when dealing with this dealership! Almost two years ago while shopping for a new Camry I repeatedly tried to get them to confirm the availability and cash price for a specific new Camry XLE they advertised on-line It would be a cash purchase and no trawas involvedTheir website encourages customers to request an "easy price" via e-mail After repeated attempts, I was never able to get a price, or even confirm that the vehicle was available, even though it continued to show up on their website I wound up purchasing a Camry XLE from a StAugustine dealership after receiving a very good price that they honored when I arrived at the dealership More recently we wanted to buy a new RAV and I foolishly inquired via e-mail about a RAV Limited shown on the Arlington Toyota web site A lady at the other end named [redacted] claimed the car was available, but then asked what colors I would not want and did not provide a priceShe wanted me to call her or come in for a test drive After repeated attempts to get an "easy price" I told her if she didn't provide a cash price via e-mail I would look elsewhere, but that did no good We wound up again going to the same StAugustine dealership, where they had - once again - provided an on-line price that they honored upon our arrival The sticker price for the RAV was over $38,so we're not talking about a stripped model I've purchased more than cars over a year period so I'm not new to the game I'm sure Arlington Toyota would say they're sorry and that's not the way they do business, but after two experiences I'd say it definitely is the way they do business

In April I reached out to Toyota headquarters customer service ###-###-#### about an issue with my dashboard meltingI was advised there had been reported customer complaints about the problem but a recall was never issuedI was then advised the matters are being handled on a case by case basis and I should take the vehicle to a Toyota dealership and have them check it for replacement I took my Camry in to Arlington Toyota since that was the place of purchase and had it checkedI was told the dashboard fell under the requirements of the extended warranty repair issued by Toyota and they would order the part then notify me once inWell here it is now August and I have been reaching out to Arlington Toyota service department for months for an update and not one person have bothered to call me backI have left messages with several service receptionists for the service manager [redacted] and on [redacted] voicemail with no responseIt is very aggravating and disappointing that a comp

Last August I received an E-Mail advising me that there was a recall for the dash board on my Toyota Runner Vin: [redacted] R [redacted] Since then I was contacted that the dash board was in only to find out later that it was not and cancelled the appt The crack in the dash board goes from the drivers side across the entire dash to the passengers sideAlthough I have made a complaint to Toyota's National Headquarters Case [redacted] and Incident # [redacted] at Arlington Toyota, I still do not have any resolve to this recallI cannot sell my vehicle because the cracked dash reduces the sale valueI feel this is a deliberate attempt by Toyota to put it on a low priority because of the year of my Runner My Service Advisor Mr [redacted] at Arlington Toyota has been very helpful trying to resolve this issueHe even ordered the part on directly on 02/08/to no avail

See below emal contact with dealershipAs of today, they have refused to resolve the matter of failed to properly function air conditioning unit in my purchased Chevrolet equinoxI purchased vehicle March 30, Salesman [redacted] raved about their "Goldcheck" and I was aware of it as my purchase of a vehicle was to be either certified or goldchecked with an extended warranty

My [redacted] with 25,miles has paint bubbling, peeling, and chipping all over the carIt has taken more than months to get a response from Toyota telling me they will not cover this defectTheir [redacted] acknowledged they have a widespread paint problem identical to mine but still refused to fix the vehicle There are numerous complaints on line about the problems with paint on their vehicles

On October 16, my wife and I called Arlington Toyota inquiring about a Toyota 4Runner for under $35,The reason we contacted Arlington Toyota is because we had just got approved for a $35,auto loan by our credit union at a car sale they were having and [redacted] Toyota had a 4Runner for $38,and could not go down on the priceAfter speaking to a sales manager by the name of [redacted] Velez he insured me that he could get me in a 4runner for $35,000(out the door)"Out the door" meaning thats all we wanted to spend on this particular carAfter arriving to the dealership [redacted] linked us up with sales rep [redacted] who helped us find the 4Runner for $35,After a few negotiations about 3rd row seats, leather seats, and a sunroof we decided to go with the 3rd row seat because that what was more in our budgetIn fact the total cost of the vehicle came up to $35,and we paid $on a debit card to keep the cost of the truck at $35,000.($payment is on re

I purchase the vehicle on July 14, 2018, and I traded in my old vehicle in which I had a lien with [redacted] *** The vehicle that I traded in was under and automatic bank draft with [redacted] On August , [redacted] drafted $payment and which the car was no longer in my possession and was own by Arlington Toyota now Arlington Toyota paid off the lien on the vehicle twenty three days later on August 7, I talked to the finance manager [redacted] and he was confuse like he did not understand what I was talking about

Took my car 11/22/for left front tire noise and left front CV axle..when I dropped my car off to them my tire pressure light was not on.I got a call from the advisor same day saying my tire noise I was complaining about sounded like there was an object flopping in side my back left tire.he asked if he could dimount the tire to see what was going on and that I'd be charge 25dollars to dismount my back tire...he then called back and told me that it was my tire pressure sensor that was broke inside my tire so he put broke sensor in my cup holder until I picked it up...then he also told me now your tire pressure light would stay on until the sensor was fixed he also told me whoever put my new tires on my car previously recent that they were responsible for the broke sensor.he said it would cost me an addional to fix so advised me to go back to where I purchased the tires...for one where I purchased my new tires at the beginning of November if that was true about what he told me my

[redacted] ignored my emails for two days then Sam Vines ran my credit twice after I was ensured they wouldn't run it againGeneral manager [redacted] has also ignored my attempts to contact him

I purchased a Mini Cooper from this dealership over two months ago and they have not complied with the buyers order The car did not come with a spare tire which was an issue as this care was purchased for my teenage son The sales manager stated they would never let a car leave without a spare as it would be unsafe They delivered the car without a spare tire although committed on providing a spare quickly after delivery of the vehicle and added it to my buyers order Since delivery of the vehicle I have received updates as follows: 3/tire ordered, 3/backorder not in, 3/I reached out and it was not in, 3/not in, 3/not in, 3/I reached out with no response, 4/not in, 5/not in and 5/not in All communication was via textToday I called the Mini Cooper dealership and they quoted me a price and a time frame to receive the wheel to days and no backorder So someone is not telling the truth about ordering the wheel and I never received any written con

I purchase the vehicle on July 14, 2018, and I traded in my old vehicle in which I had a lien with *** *** *** The vehicle that I traded in was under and automatic bank draft with *** On August , *** drafted $payment and which the car was no longer in my possession and was own by Arlington Toyota now Arlington Toyota paid off the lien on the vehicle twenty three days later on August 7, I talked to the finance manager *** *** and he was confuse like he did not understand what I was talking about

When I purchased my *** *** in Oct I was sold a 7yr 100,mile ext warranty and was not told or made aware at anytime while I was being sold a 7yr ext warranty that it is 7yr from the date in which the vehicle was madeSo in my case that would be Jan Which means I paid over for months of coverageThey used very high pressure sales tactics to persuade me to buy the warranty so I'll be covered for years to come and now I have no warrantyLess then 2yrs later

At first I felt like a valued customer because even though there was a long line they worked me through Darran worked me through the process quickly I was there to get two recalls fixed and my headlights renewed on my siennaAnd when I went to pick up the van the headlights looked awesomeI didn't really check anything because I had my husband waiting and they ushered me outBut once I got home and was able to give it a look over I discovered that my taillight cover was broken out, then I realized that the sliding door didn't even open from the inside anymore! My van sliding door was having issues and that was one of the recalls I was supposed to be getting fixedBefore all this I couldn't get it to open with the remote, and there was some kind of recall on it, but at least I could open and close from the inside or outsideThe door did work but now it doesn't so that's the second thingThe other thing is that they dirtied up the door frame with greasy bootsWhen I called up the service manager he said all they could do about the light was give me an estimate for new workI was very disappointedI am in the market for a used car but now I know I won't go tho Arlington Toyota for that or service any more! By the way the service manager is named Eric

Don't expect much when dealing with this dealership! Almost two years ago while shopping for a new Camry I repeatedly tried to get them to confirm the availability and cash price for a specific new Camry XLE they advertised on-line It would be a cash purchase and no trawas involvedTheir website encourages customers to request an "easy price" via e-mail After repeated attempts, I was never able to get a price, or even confirm that the vehicle was available, even though it continued to show up on their website I wound up purchasing a Camry XLE from a StAugustine dealership after receiving a very good price that they honored when I arrived at the dealership
More recently we wanted to buy a new RAV and I foolishly inquired via e-mail about a RAV Limited shown on the Arlington Toyota web site A lady at the other end named *** claimed the car was available, but then asked what colors I would not want and did not provide a priceShe wanted me to call her or come in for a test drive After repeated attempts to get an "easy price" I told her if she didn't provide a cash price via e-mail I would look elsewhere, but that did no good We wound up again going to the same StAugustine dealership, where they had - once again - provided an on-line price that they honored upon our arrival The sticker price for the RAV was over $38,so we're not talking about a stripped model
I've purchased more than cars over a year period so I'm not new to the game I'm sure Arlington Toyota would say they're sorry and that's not the way they do business, but after two experiences I'd say it definitely is the way they do business

In April I reached out to Toyota headquarters customer service ###-###-#### about an issue with my dashboard meltingI was advised there had been reported customer complaints about the problem but a recall was never issuedI was then advised the matters are being handled on a case by case basis and I should take the vehicle to a Toyota dealership and have them check it for replacement I took my Camry in to Arlington Toyota since that was the place of purchase and had it checkedI was told the dashboard fell under the requirements of the extended warranty repair issued by Toyota and they would order the part then notify me once inWell here it is now August and I have been reaching out to Arlington Toyota service department for months for an update and not one person have bothered to call me backI have left messages with several service receptionists for the service manager *** and on *** voicemail with no responseIt is very aggravating and disappointing that a comp

They charged me for a new tag when it was just supposed to be a tag transfer from my old vehicle to new vehicleI had just paid for two years on the decal of old tag and they said they could just transfer itI noticed a dollar difference on my new contract that was different from first contract and now just received a tag in mail when I already had a tag and have been driving around with obviously the incorrect tag for truck for two months

I sold them a car on Tuesday night and dealt with Mark AlvarezI was told they couldn't cut a check that night but that it would be done first thing in the morningOKI could come by any time and pick it upAt 1:it wasn't readyThe "Finance" guy was out to lunchI was told it would be Fed Ex'ed to my house so I would have it ThursdayMark was contacted on Thursday because there was no checkHe promised to drop it off tonightNow Mark has to work "late" and can't do itNow it will be FridayREALLY? Is this how a reputable Dealership works? At this point it's car theft right? It's been more than hours and they haven't paid me for my car

Back in October, I had the original alternator replaced in my *** *** *** at Arlington toyota (have receipt)November, my alternator light came on prompting me to take it in to have it checkedI took it in the same day which was November 25, To my surprise I needed a new alternator againI found that very odd being that a brand new alternator should last longer than a year and one month
My warranty was up just by a month so it was not coveredHowever, they decided to wave the labor and still charged me for the part (have receipt)To cover myself should I have any future issues I did file a complaint with Revdex.comI was not seeking any money just wanted it to be documented
I have been having other issues (A/C) not related to this so a *** *** who knows about cars took a look under my hood for that and also pointed out that the belt tensioner around my alternator had been brokenArlington Toyota service was the last and only people to be

While I was at one point a loyal Arlington Toyota customer, my last car repair took over months (they admitted it should have only taken weeks) and they returned my vehicle in worse condition than when I left it in their careThey wanted me to foot the bill for this new issue since they couldn’t get my warranty company to take on the cost after weeks of negotiationI took this same vehicle to Coggin Toyota for a second opinionCoggin’s customer service was better and they secured an APPROVAL from the warranty company for the same repair in less than hours
month repairs and weeks of negotiations or less than hours of negotiations and week repair timeSeems like and obvious choice not to mention the hassle of communication with Arlington Toyota and the lack of care of my vehicle while in their possession
I would like to extend a warning to future customersIf you can avoid using Arlington Toyota, then avoid them like the plague, if you must use their services, write everything down that they tell you and keep record of the dates when things occurDuring large repairs they seem unwilling to give you your visit/repair records especially if they botch the work like they did with my vehicle, they will deny everything and avoid facts unless you have a detailed account, at which point they will either ignore your emails or send you off down a rabbit hole of contacts to tire you out instead of addressing the problem with proper customer service (unfortunately, I discovered the hard way that they have none)
I am the owner of a Toyota Prius that received engine work at Arlington ToyotaUp until recently my car had been exclusively serviced at this shop and I had nothing but good experiencesI had developed quite a lot of trust and respect for the work at Arlington Toyota
Unfortunately, the last repair was a disaster, the customer service was minimal and my car was given back to me more damaged than when I brought it inFrankly, this entire ordeal has been a nightmare
My wife and I discussed this event and all following events on the phone with the Service Director as well as discussing through email with the General ManagerBoth shrugged us off and passed us along to the District Fixed Operations Manager who passed us along to a Customer Loyalty Specialist who asked a single question and after my prompt response was never heard from againTo this day there has been no follow up and for all intents and purposes it seems that they believe that I just gave up and, sadly, I’m sure they are content with this notionDuring these emails I explained my position on the events for a few weeks with Service Director who refused to help
The Service Director threw my warranty company, under the bus several times throughout our conversations stating that all problems can be attributed to my warranty company for stalling on the engine repair authorizationContrarily, I was told by all three of my advisors over the three month repair period that Toyota was very well equipped and adept at dealing with any warranty company, including mine, in a fast and efficient mannerI’m sure anyone would agree that three months is neither fast nor efficient by any measureNot to mention that, due to the extreme lack of progress, I was asked by my advisors to intervene and contact the warranty company myself on multiple occasions
This I found strange since, in my experience, quality repair shops handle these things completely on their own so that the customer doesn’t have to deal with it and so that they can provide better results due to their expertise
I also contacted my warranty company recently to address these claims and to receive their timeline of eventsThey explained over the phone that the delays actually occurred on Toyota’s end by not responding with proper timing to get inspections or to give them updated information on the vehicle so that they could process the claim
My car was out of my possession and on Arlington Toyota’s lot under their supervision between November 30, and March 9, waiting on repairsI originally dropped off my car on November 30th due to my ‘low oil’ light coming on soon after an oil changeArlington’s service department diagnosed the engine’s rapid oil consumption, which led to the long, slow and frustrating process of replacing my entire engine by the Arlington Toyota’s service department under the instruction of my first advisor
After three months of back and forth with my warranty company and Arlington Toyota I finally got my car back on February 14thOn the drive home I realized that the air conditioner, which had functioned perfectly prior to the engine replacement, was no longer working, blowing only mildly warm to hot airOn the drive back to Arlington Toyota the next day, the air conditioner cut back on and I was told by my first advisor to monitor it for the next few days and bring it back if the problem persisted
Unfortunately, the problem did persist, so I brought the vehicle back the next dayI was told by my first advisor that the issue seemed to be electrical and maybe something “got pinched” in the engine repair process and that the electrician/mechanic who worked on my vehicle originally was in school until the following week
My car continued to sit in the Arlington Toyota lot for another week before I finally heard back from my first advisor that the electrician didn’t notice any issues and since he couldn’t recreate the issue, he went ahead with some standard resets and refilled the FreonThe electrician told my first advisor that the air conditioning was ‘blowing icicles’ and I picked it up on February only to have to drop it off again on February with the same issueArlington Toyota’s service department did more resets, although my first advisor admitted that they hadn’t made any repairsMy first advisor mentioned that I could pick it up if I needed it, which, of course, I did since I hadn't had a car for three months at this point
I picked up my vehicle on February and realized immediately after turning the car on that the air conditioner was STILL blowing lukewarm air instead of blowing cold airI Immediately turned around without even leaving the service kiosk area to inquire about the issue that no one seemed to have noticed or been able to recreated for a week (the issue that I recreated by turning on my car once!)
My second advisor at Arlington Toyota, confirmed that the air conditioning was indeed not fixed and told me she would handle it and get me in a rental (which extraordinarily was the first time I had been offered one in the months that my car had been in repair)
The rental was only for a day but was extended due to the problem not being discovered immediatelyThe repair had not been completed but I was told to return it before the weekendThe advisors didn’t want to continue to pay for the rental if I wasn’t going to use it over the weekend since I had plans to go out of townWhen I got back however they wouldn’t provide me with a new rental and I still didn’t have my car in my possession
On March 6, I received a call from my third advisor who had taken over the case, informing me that my a/c compressor was suddenly leaking a “mysterious goo” that was corrosive and melting brackets in the vehicleNobody knew what it was or why it was thereHe also told me that my warranty company wouldn’t pay for corrosion issues and that now I needed to pay $350-$out of my pocket to clean all of the parts and run a fluid through the unit as suggested by the warranty companyI was told that this process wouldn't guarantee to fix the issues and that the true cost of a fix would be an additional 4-thousand dollars to replace parts
This seemed unbelievable to me that over the course of three months of my car sitting in Arlington Toyota’s possession that nobody could see the blaring correlation between the repair of the engine (when my a/c was operating at 100% with no history of issues) and the vehicle being returned to me with the a/c at 0% functionality
I personally felt that the very least Arlington Toyota could do is take responsibility for the issue developing under their care during a larger repair and cover the cost of the needed air conditioning repairs, including any repairs necessary as a result of the “corrosive goo.” This especially being true since they were asking me to authorize an expensive serviceAfter authorizing a repair that would cost upwards of $6,with my warranty company I found it highly alarming that they returned my vehicle in disrepair and turned around to ask me and my warranty company to pay an additional $4,to fix a problem that I believe developed under their supervision and very likely during the last repairThe added costs of these repairs even out valued the Kelly Blue Book’s price range for the vehicle as a whole, $9,- $9,803! It seemed to me that Arlington Toyota was either taking advantage of a customer or covering up a mistakeEither way it is unacceptable
I felt very strongly that the new a/c issue that developed on Arlington Toyota’s watch were connected with either the engine work or improper care during the time my car was on their lotIn fact, I found proof of improper care of parts of my vehicle during my visit on March 8,
I went to go pick up my vehicle after work on March 8thI showed up only to find that my vehicle was not in the computer systemThe cashier had to grab my first advisor who after checking for the vehicle realized the keys were not on the dash and most likely in the technician’s boxThis wasn’t inherently disconcerting, what was one more day added to the months of waitingWhat concerned me was that he said upon looking for the keys that he noticed a part from the car was sitting in my passenger seat
During my conversations with the Director of Service I was told the car would be available in the same condition that I left the car in and that parts would not be removed unless I authorized the final repairThis was not the case, I had not approved any repairs, and it was not in the same condition as when I left itI was confused, why then was I being told by the Director of Service that nothing is removed before authorization of repair?
So not only were my parts being stored improperly through another night following several days since I had last dropped off my vehicle, they were disconnected and outside of their proper placement without my authorizationThere were so many conflicting statements that I emailed both the Director of Service and the General Manager with an attachment of images of the exposed and disconnected partsThey sadly ignored the evidence and tried to tell me they understood my concerns and that we were all victims of my warranty company togetherThis made no sense since they were the ones improperly caring for the vehicle and removing parts of the car without authorization and storing them improperly for days
This story ends happily thoughAfter this shameful and embarrassing display on Arlington Toyota’s part I took my vehicle to Coggin Toyota for a second opinionAfter telling them my concerns and the issue with the vehicle and warranty company they told me not to worry and they’d handle itI was obviously dubious of generalized promises after my experience with ArlingtonSurprisingly, Coggin was able to handle communication with my warranty company and secure payment for all of the a/c repairs within hours
The same conversations that took Arlington weeks and months to acquire a DENIED request, took Coggin Toyota hours to get an APPROVAL
I was immediately given a rental at no cost to me and within a week my car was fully repairedThe customer service was so unbelievably exceptional by comparison that my mind was honestly blownI had no idea how good customer service could beWith Arlington Toyota I had accepted the mundane and ordinaryI really have no choice but to thank Coggin for their exceptional work and warn people in Jacksonville that Arlington may not be the best choice for their next repair

Hello,
I recently took my car to Arlington Toyota for a water leakMy first appointment was on Wednesday June 7th My car was with Arlington until about 3pm that dayMy car was diagnosed as having a water leak on my windshield, I was told that Arlington does not do glass work so I would have to take my car to a place that could do the workI paid a $diagnostic fee that dayI took my car to another business on Friday the 9th and was told that the water was not coming through my windshield I returned to Toyota that same day to give them the opportunity to re-diagnose my car as the first diagnostic was erroneousI was told to come back Monday June 12th for an appointmentAll the while my car continued to take on waterMonday afternoon I received a call stating that my window cowls were the cause of the problem and I would need to pay $to have it replaceWeary, I told the adviser that I wanted to pick my car up to have it diagnosed at a different locationAt this

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