I purchased a vehicle on 9-15-I was sold an extended warranty and lnsurance policyI was told the the warranty was bumper to bumperOn Sept 17th after researching the warranty company I realized that the warranty was not as statedI called the dealer on monday the 18th to cancel the warranty and the life insurance policyI sent multiple emails and phone calls an only the sales person would respondOn sept 26th after multiple attempts I was emailed the cancellation formsI was then told there was no form for the life insurance but the company controller would take care of itOn Oct 16th I received the credit to my loan for the extended warranty but not the life insuranceI have emailed them and asked about status and the same answer is given.I also requested the tax that was charge be refunded in which I recieved a check a week ago but still no credit for the ife insurance which I was charged $
I took my truck in because it was acting upThry diagnosed a bad fuel injectorFuel injector was replaced, but car still had trouble which was explained to be a knock sensor not working properly, which was hinted to be possible rat damageNot trusting the dealer I went to an independent dealer and they let me know the lock sensor did have rat damage but so did the fuel injector cable ( which had a bad repair which needed to be done)When I confront the dealer thry tell me the mechanic broke it and failed to let me know he did this repair which was not done properlyI find it hard to believe that both my fuel injector failed the same night as my knock sensor got chewed by a ratWhen I try asking the dealership to call me back in regards to the repair that want done by the book they never didIt has been over business days and I finally got my repair done by another shopI want some sort of refund to pay for this repair that was not done by the books
See below emal contact with dealershipAs of today, they have refused to resolve the matter of failed to properly function air conditioning unit in my purchased Chevrolet equinoxI purchased vehicle March 30, Salesman *** *** raved about their "Goldcheck" and I was aware of it as my purchase of a vehicle was to be either certified or goldchecked with an extended warranty
Worse place ever, only cares about bottom line not the consumerI lease through Uber xchange was give a Camry and the A/C has not correct sine April 06,Have been getting the run-a-round ever sinceI have take the car back since the second day I got itWas told I need to pay $for a test to see what was wrong, even though I reported the issues the day after I drove off the lotI was told car is as is, so I believe they knew something was wrong before handThis is the worse company ever to deal with no one returns your phone calls nor emailsI would give the -stars if possible
Last June 2015, I purchased a used vehicle along with a co-buyerWhen Arlington Toyota checked our credit and drivers license for validity, they advised everything was good to go, sold us the vehicle, renewed the tag and sent us on our wayOne year later, when I went to renew my registration for the vehicle's tag, the DMV advised I could not renew the vehicle as the co-buyer's driver license was suspended and had been suspended for over a yearTo my surprise, I was unaware that there was a problem with either of of drivers licenses (mine is actually fine) since we successfully bought the car, was financed and drove it awayNow, the co-buyer may have known, but that's a separate issue How can a company like Toyota endorse such unethical business practices, lead a buyer to believe everything is on the up and up and not disclose there was an actual issue with one of the licenses and allow a financial commitment to be approved and go forward? This is not only unethical and unprofessi
My *** *** *** with 25,miles has paint bubbling, peeling, and chipping all over the carIt has taken more than months to get a response from Toyota telling me they will not cover this defectTheir *** *** acknowledged they have a widespread paint problem identical to mine but still refused to fix the vehicle There are numerous complaints on line about the problems with paint on their vehicles
Bought a vehicle, rushed thru the process, was not told vehicle had a wreck previously, went back to dealership first thing the next morning to cancel the deal and they told me it was done and I'm stuck with the vehicle
On October 16, my wife and I called Arlington Toyota inquiring about a Toyota 4Runner for under $35,The reason we contacted Arlington Toyota is because we had just got approved for a $35,auto loan by our credit union at a car sale they were having and *** *** Toyota had a 4Runner for $38,and could not go down on the priceAfter speaking to a sales manager by the name of *** Velez he insured me that he could get me in a 4runner for $35,000(out the door)"Out the door" meaning thats all we wanted to spend on this particular carAfter arriving to the dealership *** linked us up with sales rep *** *** who helped us find the 4Runner for $35,After a few negotiations about 3rd row seats, leather seats, and a sunroof we decided to go with the 3rd row seat because that what was more in our budgetIn fact the total cost of the vehicle came up to $35,and we paid $on a debit card to keep the cost of the truck at $35,000.($payment is on re
Had service done on tundra, had wheel come lose while driving different timesAs a result of negligence on the dealerships side I have other damages to my vehicleI tried to talk to dealership manager , but he kicked me off the property with out trying to come up with a solution to the problemI wanted to trade the broken vehicle the broke in for exchange of purchasing a new vehicleBut again he was rude and unprofessional and kicked me off the property for no reason
Had a tire patched that was not suitable to be patchedWhen the patch failed, it took out the TPMSThe response from Arlington Toyota as to their negligence was for me to buy a new TPMS for over $
I purchased a vehicle from Arlington Toyota on 9-at financing I was offered an extended warranty which I was told was bumper to bumperI asked if I would receive anything in writing as to what exactly was covered and all I was told over and over it is attached to your Vin so you dont have to worryI opted to go to a month loan due to the incurred cost of the warranty and was never told the rate increased from to My mistake for not noticing it thereWhen I saw this and called I was told it was because of the term changeI was also told I could not change back to a month term so I requested a cancellation of the extended warranty and the term insuranceI researched on line of the coverage from the warranty company and it was no where near bumper to bumper coverageI talked to the finance person their to cancel coverage and was told he would email me the formsI called back twice after not receiving them and he finally answered and said I would see them in minutesI never received them.After several phone calls and filing a complaint with Toyota consumer affairs I received a return call and was sent the cancellation paperwork.I also called and left a message with the general manager who never returned my call now have a loan at a higher rate due to their dis honest tacticsI will never do business with them again
Went to look at their inventory wanted a specific car wasn't able to get into it so we set out for a different one even though it was a little bit more than what we budgeted monthly we still agreed uponWe left there on a Saturday night told we would hear something by Monday never heard back till Wednesday went in there to look at the papers the payments have wind up could not do that so we asked for a return we was charged outrageously for mileage so that was deducted out of our refund the salesperson was completely talking in circles their communication between the team was never on point it finally took the owner of the business to come in to give us our return I will never ever go back to that place of business ever again even if they were giving away free vehicles due to the customer service
Hello, I've lease toyotas in the past and was looking to purchase my first at toyota of Arlington texas I walked the lot for 20-minutes, no one came to help then I went inside and had a sell representative pass me to help the couple who came in behind meI came prepared with a loan approved and just needed to find a car I guess wrongMaybe I wasn't the right color or the color of the customers who came behind me (white)
Took my car 11/22/for left front tire noise and left front CV axle..when I dropped my car off to them my tire pressure light was not on.I got a call from the advisor same day saying my tire noise I was complaining about sounded like there was an object flopping in side my back left tire.he asked if he could dimount the tire to see what was going on and that I'd be charge 25dollars to dismount my back tire...he then called back and told me that it was my tire pressure sensor that was broke inside my tire so he put broke sensor in my cup holder until I picked it up...then he also told me now your tire pressure light would stay on until the sensor was fixed he also told me whoever put my new tires on my car previously recent that they were responsible for the broke sensor.he said it would cost me an addional to fix so advised me to go back to where I purchased the tires...for one where I purchased my new tires at the beginning of November if that was true about what he told me my
Honestly, this complaint could fall under several categories
I am filing this complaint based upon the multitude of issues my fiance and I have experienced during the two, back-to-back vehicle purchases we made with in a month at Arlington Toyota Our first purchase was made on September 26, (my vehicle) At the time of our purchase, I also traded in a vehicle At the time of the purchase, a day pay off amount was requested from that lender (*** Financial)About a week after our purchase I started getting collection calls from *** asking for my monthly payment, I advised them that I had sold the vehicle and that they should be getting a pay off from Arlington Toyota any day I reached out to our Salesman, *** ***, and he advised me to call *** *** (the finance director) or speak to the finance manager that closed our deal I reached out and I was told it would be taken care ofdays after we closed on the deal, I was contacted by the Finance Manager, Ra
In I bought a NEW Toyota Yaris and service package from Arlington ToyotaAll along I heard "we will take care of you" and they did as long as the money was flowingLast week the AC went out on it so a friend asked me if I had checked the a.cfilterSo I read the car manual and it said that a dirty filter will damage the ac as well operating vehicle without a filterIt gave instructions on how to change the filter, which I followed.Once I got to where the filter was supposed to be there was no filter, there never was one! I called Arlington and spoke with the Sales Manager who was rude and dismissive but told me to call ***, service dept manager*** told me that yes, vehicles didn't come with an ac filter so unless salesperson asked me if I wanted a filter OR I asked for one to be installed at time of purchase, there wasn't one in the carI told him that I own a house and know the value of AC filters, had I been asked about one needing to be installed, there was no doub
I purchased a Mini Cooper from this dealership over two months ago and they have not complied with the buyers order The car did not come with a spare tire which was an issue as this care was purchased for my teenage son The sales manager stated they would never let a car leave without a spare as it would be unsafe They delivered the car without a spare tire although committed on providing a spare quickly after delivery of the vehicle and added it to my buyers order Since delivery of the vehicle I have received updates as follows: 3/tire ordered, 3/backorder not in, 3/I reached out and it was not in, 3/not in, 3/not in, 3/I reached out with no response, 4/not in, 5/not in and 5/not in All communication was via textToday I called the Mini Cooper dealership and they quoted me a price and a time frame to receive the wheel to days and no backorder So someone is not telling the truth about ordering the wheel and I never received any written con
The problem started on April 5, We lost the keys to our Toyota After looking everywhere for the keys we called Toyota and they said to get a new key they had to have the car to sync the two So we had the car towed to Arlington Toyota We told them it was on its way After several hours we called to see if the car was thereThey could not find the car so we called the tow company and they said it was there in first bay We called Toyota back and left several messages to call us They never called us back When we finally got a hold of someone in the service department he got really nasty and said "the reason they don't call people back was because of pks like you." He said the only way he was going to help us was to break the windows out to get into the car We told him not to touch the car and we would tow it someplace else We had to pay $to tow it to *** Toyota in Brunswick, GA We would like Arlington Toyota to pay for this bill
I and my wife purchased a used chevy corvette from arlington toyota jacksonville .we were showed a clean car fax and told that it had a point inspection all of this was a lie next day car towed back for charging issuethey fixed it and a couple of days later got car back.I put gas in car and the next day my wife was driving it and she got real sick,told me she smelled gasi could not smell it but my nose is messed upcar towed back again and this time taken to chevy dealership.the car had two safety recalls one of which was leaking gasthe dealership had the nerve to give me a rental and then tell me to bring it back so I do not cut into the profit of the sale of the cari took the rental back and never spoke to them againthey lied and deceived me and my wife and put our lives in dangerthey never check this car out and they could care less about the my or my wife safety
I purchased a vehicle on 9-15-I was sold an extended warranty and lnsurance policyI was told the the warranty was bumper to bumperOn Sept 17th after researching the warranty company I realized that the warranty was not as statedI called the dealer on monday the 18th to cancel the warranty and the life insurance policyI sent multiple emails and phone calls an only the sales person would respondOn sept 26th after multiple attempts I was emailed the cancellation formsI was then told there was no form for the life insurance but the company controller would take care of itOn Oct 16th I received the credit to my loan for the extended warranty but not the life insuranceI have emailed them and asked about status and the same answer is given.I also requested the tax that was charge be refunded in which I recieved a check a week ago but still no credit for the ife insurance which I was charged $
I took my truck in because it was acting upThry diagnosed a bad fuel injectorFuel injector was replaced, but car still had trouble which was explained to be a knock sensor not working properly, which was hinted to be possible rat damageNot trusting the dealer I went to an independent dealer and they let me know the lock sensor did have rat damage but so did the fuel injector cable ( which had a bad repair which needed to be done)When I confront the dealer thry tell me the mechanic broke it and failed to let me know he did this repair which was not done properlyI find it hard to believe that both my fuel injector failed the same night as my knock sensor got chewed by a ratWhen I try asking the dealership to call me back in regards to the repair that want done by the book they never didIt has been over business days and I finally got my repair done by another shopI want some sort of refund to pay for this repair that was not done by the books
See below emal contact with dealershipAs of today, they have refused to resolve the matter of failed to properly function air conditioning unit in my purchased Chevrolet equinoxI purchased vehicle March 30, Salesman *** *** raved about their "Goldcheck" and I was aware of it as my purchase of a vehicle was to be either certified or goldchecked with an extended warranty
Worse place ever, only cares about bottom line not the consumerI lease through Uber xchange was give a Camry and the A/C has not correct sine April 06,Have been getting the run-a-round ever sinceI have take the car back since the second day I got itWas told I need to pay $for a test to see what was wrong, even though I reported the issues the day after I drove off the lotI was told car is as is, so I believe they knew something was wrong before handThis is the worse company ever to deal with no one returns your phone calls nor emailsI would give the -stars if possible
Last June 2015, I purchased a used vehicle along with a co-buyerWhen Arlington Toyota checked our credit and drivers license for validity, they advised everything was good to go, sold us the vehicle, renewed the tag and sent us on our wayOne year later, when I went to renew my registration for the vehicle's tag, the DMV advised I could not renew the vehicle as the co-buyer's driver license was suspended and had been suspended for over a yearTo my surprise, I was unaware that there was a problem with either of of drivers licenses (mine is actually fine) since we successfully bought the car, was financed and drove it awayNow, the co-buyer may have known, but that's a separate issue How can a company like Toyota endorse such unethical business practices, lead a buyer to believe everything is on the up and up and not disclose there was an actual issue with one of the licenses and allow a financial commitment to be approved and go forward? This is not only unethical and unprofessi
My *** *** *** with 25,miles has paint bubbling, peeling, and chipping all over the carIt has taken more than months to get a response from Toyota telling me they will not cover this defectTheir *** *** acknowledged they have a widespread paint problem identical to mine but still refused to fix the vehicle There are numerous complaints on line about the problems with paint on their vehicles
Bought a vehicle, rushed thru the process, was not told vehicle had a wreck previously, went back to dealership first thing the next morning to cancel the deal and they told me it was done and I'm stuck with the vehicle
On October 16, my wife and I called Arlington Toyota inquiring about a Toyota 4Runner for under $35,The reason we contacted Arlington Toyota is because we had just got approved for a $35,auto loan by our credit union at a car sale they were having and *** *** Toyota had a 4Runner for $38,and could not go down on the priceAfter speaking to a sales manager by the name of *** Velez he insured me that he could get me in a 4runner for $35,000(out the door)"Out the door" meaning thats all we wanted to spend on this particular carAfter arriving to the dealership *** linked us up with sales rep *** *** who helped us find the 4Runner for $35,After a few negotiations about 3rd row seats, leather seats, and a sunroof we decided to go with the 3rd row seat because that what was more in our budgetIn fact the total cost of the vehicle came up to $35,and we paid $on a debit card to keep the cost of the truck at $35,000.($payment is on re
Had service done on tundra, had wheel come lose while driving different timesAs a result of negligence on the dealerships side I have other damages to my vehicleI tried to talk to dealership manager , but he kicked me off the property with out trying to come up with a solution to the problemI wanted to trade the broken vehicle the broke in for exchange of purchasing a new vehicleBut again he was rude and unprofessional and kicked me off the property for no reason
Had a tire patched that was not suitable to be patchedWhen the patch failed, it took out the TPMSThe response from Arlington Toyota as to their negligence was for me to buy a new TPMS for over $
I purchased a vehicle from Arlington Toyota on 9-at financing I was offered an extended warranty which I was told was bumper to bumperI asked if I would receive anything in writing as to what exactly was covered and all I was told over and over it is attached to your Vin so you dont have to worryI opted to go to a month loan due to the incurred cost of the warranty and was never told the rate increased from to My mistake for not noticing it thereWhen I saw this and called I was told it was because of the term changeI was also told I could not change back to a month term so I requested a cancellation of the extended warranty and the term insuranceI researched on line of the coverage from the warranty company and it was no where near bumper to bumper coverageI talked to the finance person their to cancel coverage and was told he would email me the formsI called back twice after not receiving them and he finally answered and said I would see them in minutesI never received them.After several phone calls and filing a complaint with Toyota consumer affairs I received a return call and was sent the cancellation paperwork.I also called and left a message with the general manager who never returned my call now have a loan at a higher rate due to their dis honest tacticsI will never do business with them again
Went to look at their inventory wanted a specific car wasn't able to get into it so we set out for a different one even though it was a little bit more than what we budgeted monthly we still agreed uponWe left there on a Saturday night told we would hear something by Monday never heard back till Wednesday went in there to look at the papers the payments have wind up could not do that so we asked for a return we was charged outrageously for mileage so that was deducted out of our refund the salesperson was completely talking in circles their communication between the team was never on point it finally took the owner of the business to come in to give us our return I will never ever go back to that place of business ever again even if they were giving away free vehicles due to the customer service
Hello, I've lease toyotas in the past and was looking to purchase my first at toyota of Arlington texas I walked the lot for 20-minutes, no one came to help then I went inside and had a sell representative pass me to help the couple who came in behind meI came prepared with a loan approved and just needed to find a car I guess wrongMaybe I wasn't the right color or the color of the customers who came behind me (white)
Took my car 11/22/for left front tire noise and left front CV axle..when I dropped my car off to them my tire pressure light was not on.I got a call from the advisor same day saying my tire noise I was complaining about sounded like there was an object flopping in side my back left tire.he asked if he could dimount the tire to see what was going on and that I'd be charge 25dollars to dismount my back tire...he then called back and told me that it was my tire pressure sensor that was broke inside my tire so he put broke sensor in my cup holder until I picked it up...then he also told me now your tire pressure light would stay on until the sensor was fixed he also told me whoever put my new tires on my car previously recent that they were responsible for the broke sensor.he said it would cost me an addional to fix so advised me to go back to where I purchased the tires...for one where I purchased my new tires at the beginning of November if that was true about what he told me my
Having a problem getting my deposit back when a vehicle was never purchased
Honestly, this complaint could fall under several categories
I am filing this complaint based upon the multitude of issues my fiance and I have experienced during the two, back-to-back vehicle purchases we made with in a month at Arlington Toyota Our first purchase was made on September 26, (my vehicle) At the time of our purchase, I also traded in a vehicle At the time of the purchase, a day pay off amount was requested from that lender (*** Financial)About a week after our purchase I started getting collection calls from *** asking for my monthly payment, I advised them that I had sold the vehicle and that they should be getting a pay off from Arlington Toyota any day I reached out to our Salesman, *** ***, and he advised me to call *** *** (the finance director) or speak to the finance manager that closed our deal I reached out and I was told it would be taken care ofdays after we closed on the deal, I was contacted by the Finance Manager, Ra
In I bought a NEW Toyota Yaris and service package from Arlington ToyotaAll along I heard "we will take care of you" and they did as long as the money was flowingLast week the AC went out on it so a friend asked me if I had checked the a.cfilterSo I read the car manual and it said that a dirty filter will damage the ac as well operating vehicle without a filterIt gave instructions on how to change the filter, which I followed.Once I got to where the filter was supposed to be there was no filter, there never was one! I called Arlington and spoke with the Sales Manager who was rude and dismissive but told me to call ***, service dept manager*** told me that yes, vehicles didn't come with an ac filter so unless salesperson asked me if I wanted a filter OR I asked for one to be installed at time of purchase, there wasn't one in the carI told him that I own a house and know the value of AC filters, had I been asked about one needing to be installed, there was no doub
I purchased a Mini Cooper from this dealership over two months ago and they have not complied with the buyers order The car did not come with a spare tire which was an issue as this care was purchased for my teenage son The sales manager stated they would never let a car leave without a spare as it would be unsafe They delivered the car without a spare tire although committed on providing a spare quickly after delivery of the vehicle and added it to my buyers order Since delivery of the vehicle I have received updates as follows: 3/tire ordered, 3/backorder not in, 3/I reached out and it was not in, 3/not in, 3/not in, 3/I reached out with no response, 4/not in, 5/not in and 5/not in All communication was via textToday I called the Mini Cooper dealership and they quoted me a price and a time frame to receive the wheel to days and no backorder So someone is not telling the truth about ordering the wheel and I never received any written con
The problem started on April 5, We lost the keys to our Toyota After looking everywhere for the keys we called Toyota and they said to get a new key they had to have the car to sync the two So we had the car towed to Arlington Toyota We told them it was on its way After several hours we called to see if the car was thereThey could not find the car so we called the tow company and they said it was there in first bay We called Toyota back and left several messages to call us They never called us back When we finally got a hold of someone in the service department he got really nasty and said "the reason they don't call people back was because of p
ks like you." He said the only way he was going to help us was to break the windows out to get into the car We told him not to touch the car and we would tow it someplace else We had to pay $to tow it to *** Toyota in Brunswick, GA We would like Arlington Toyota to pay for this bill
I and my wife purchased a used chevy corvette from arlington toyota jacksonville .we were showed a clean car fax and told that it had a point inspection all of this was a lie next day car towed back for charging issuethey fixed it and a couple of days later got car back.I put gas in car and the next day my wife was driving it and she got real sick,told me she smelled gasi could not smell it but my nose is messed upcar towed back again and this time taken to chevy dealership.the car had two safety recalls one of which was leaking gasthe dealership had the nerve to give me a rental and then tell me to bring it back so I do not cut into the profit of the sale of the cari took the rental back and never spoke to them againthey lied and deceived me and my wife and put our lives in dangerthey never check this car out and they could care less about the my or my wife safety