The consumer did not request our company to stop contacting him at his place of work until receipt of this complaint. Once this complaint was received all calls to his place of work were terminated The proof of the charges was sent when originally requested in December of to
the address the consumer provided. During the past year of attempting to collect payment from the consumer he has implemented delay tactics including providing an incorrect personal telephone number, broken promises to call back on designated days, and repeated requests to resend documentation that had already been provided. We have made several attempts to allow the consumer to pay the bill voluntarily. We have been stern but not rude in our attempts to request payment We have had a different representative attempt to contact Mr*** but we have been unsuccessful
Complaint: ***I am rejecting this response because:
I remember that last summer, there was no email address for on 6th - or if there was, I didn't know what it was - so I used an online form from the website to try to get in touch with them. It stated that my last day would be August and that I needed to know where and how to turn in the key. Again, there was no office. This online form did not give the sender a copy but whoever got those forms from the website would see that I did give the sufficient notice, over and above the pre-agreed upon dates. In addition, those notices would also still be on the server. Someone needs to check that. I did give notice.
I can also supply my phone records from AT&T that shows my many attempts to contact on 6th. They never returned my call
Revdex.com, another thing you can investigate is this relationship between Pacific Living Properties and Genesis Credit Management. I truly do not believe that the intent of this law is to harm college students financially or otherwise, which is what it is doing to me at this point
I am very responsible and did everything that I had access to in order to let them know I was leaving on August to return to school.Sincerely,*** ***
We have now received the additional proof from this consumer showing that she is not responsible for this debt. We have removed her from credit reporting, and mailed her a letter showing that this account was assigned in error. We apologize for the inconvenience, and thank you for
sending the proof to show that you were removed from the lease
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me in regards to removing disputed debt from my report I have already filed a small claims suite, but will not need to push this part of the complaint I will still have to move forward with the 2nd part of the issue that they are in violation of Fair Debt Collections rules. I am going to contact them and see if they want to settle this part.
Regards,
*** ***
To whom it may concern,This is in response to case ID ***. If someone makes a payment we can provide a receipt letter so they have a receipt for the payment made
for their records and if they pay the balance in full we can provide a letter stating the balance is paid in full. However, we at Genesis Credit Management have a company policy where we do not supply letters that break down a verbal payment plan agreement. Mr*** has made a monthly $payment February through May and has now defaulted on his payments due to not receiving this letter. If he would like proof of the debt owed we can certainly mail that to him so he knows the breakdown of the charges for the bill that he has already been paying on. We are a very credible company and can comply with most requests that our consumers have in order to make them feel more comfortable in paying their debts to us, however we just do not supply payment plan letters. Thank you,*** ***
Complaint: ***I am rejecting this response because:
You must not have listened to the correct recording of the time we spokeShe definitely told me to contact legal representative so I could better understand property laws in the state of WashingtonI just Found out today my interest was correctedBut not by the credit management agencyI found out from the original company in which I owed the debtShe was extremely rudeHarassing me that I would have a hard time renting in the futureI do not need the stress to be talked down upon just because I wanted to find out how much my interest wasShe could have approached the conversation more professional
Sincerely,*** ***
Genesis Credit Management has no record of receiving any certified letter requesting documentation Mr*** has been unable to provide us proof or tell us the name of the person who signed for it to make sure it was sent to us We have not been able to verify if the letter was sent
to us or perhaps the original creditor who also claims they have received nothing Although we have no record of receiving a certified letter from Mr*** we have been unable to obtain the documentation needed from the original creditor, Hilton Real Estate Therefore we have cancelled this collection account in our office and will remove any negative marks from Mr and Mrs *** credit report
The payment arrangements proposed by this consumer were not within the parameters of what we would accept on such an account, and not what we would consider reasonable. The consumer was offered two months to voluntarily pay off the debt, which we feel was generous for a past due balance. ...
The collector was not threatening, and was only telling the consumer of the repercussions of not making acceptable arrangements. Our agency does utilize legal procedures to obtain payment for our customers when reasonable arrangements are not accepted. It is not illegal to contact an employer in these instances. Please note that the complainant is not a customer of our agency. Our customer is the entity to which the alleged debt is owed.
This complaint was filed against Columbia Recovery Group, which operated under different ownership and has since been closed to the best of our knowledge. We are unable to provide further information regarding the procedures and methods used by that company or ownership.
This account is listed for $2,644.94. We have authorization from the original creditor to settle any collection account at 60%. That means, that 60% of $2,644.94 is $1,586.96. That $1,586.96 is the lowest amount we could take as a settlement on this account so there is no way we would have settled for only $947. The notes on the account are very clear that on 12-30-14 we offered [redacted] mother [redacted] to pay $1,608 (60% settlement) to settle the entire account for both people or only pay $947 to just release [redacted]. There is always a way to split payments and we release people all the time when there are multiple parties involved. The reason the original creditor said Genesis never made them aware of a settlement is because the account is not settled; [redacted] was released for $947 and [redacted] still owes the remainder of the balance.
We are a third-party collection agency acting on behalf of our client. We requested immediate payment, as the account was already past due. Upon receiving notice from the client that the amount due had been adjusted we revised the balance owing immediately. This revised statement...
was forwarded to the consumer in a timely matter. The collector stayed calm and reasonable throughout the phone call despite continuous shouting by the consumer. As the consumer has subsequently provided full payment of the revised balance, we feel that this matter has been resolved satisfactorily.
According to the original creditor, 100 on 6th and Pacific Living Properties, they have no record of receiving any notice to vacate. They track and save all emails from residents and do now show they received anything from Mr. [redacted]. With no proof of proper notice to vacate as per the lease agreement, the balance is still due.
This is in regards to complaint ID [redacted]. There are two sides to every story and according to our notes and records the foul and hostile language came from [redacted]. The collector working the file tried on numerous occasions to get Ms. [redacted] to not speak to him in such a rude fashion...
for he was just doing his job in trying to help her resolve the debt placed in our office. Either way, if she truly wants to resolve the debt and set up a payment plan there are other representatives in our office that can help her.
We agree with this consumer. We have done everything we can do from out end to has this expunged. The consumer may wish to dispute this with the credit reporting agency.
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
That is incorrect. I did not receive the calls to my cellphone. Like I previously stated when the gentleman called me in June at my job he told me if I didn't make a payment at that moment my agreement wouldn't be valid. I appreciate them acknowledged that I did call them back anyway the following week. However I was never made aware if their operation hours. And I also did not receive a return phone call. The fact that I still attempted to make my payment makes my direct deposit issue irrelevant. The only calls I received from them since June have been at my job. I've had no missed calls or even voicemails from this company on my cell phone. As a US ARMY veteran I'm extremely offended and disappointed by the lack of integrity by this company.
There was a check dated 7/1/15 with payment in full for rent July and August – but this amount does not include utility charges for June, July and August. Writing final payment (rent) does not clearly represent your notice to vacate at the end of the lease term, 8/31/2015 an agreement that...
automatically reverts to a month to month tenancy in the absence of a written notice to end lease. No response was provided to the original creditors letter dated 7/9/15 regarding the lease ending 8/31/15 and decision to renew lease, revert to month to month lease, or terminate lease with 20 day written notice to vacate prior to the end of the monthly term. The original creditor has credited the account for all rent/utilities charged after 9/30/15. The security deposit has been applied to balance due on account and they have allowed Mr. [redacted] to keep the Move in Special Concession credit on the account at move in. The balance has been revised and verified with the original creditor that it is still owing.
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have a copy of the settlement offer with my name on it stating that the full settlement amount for myself and the other partt was for 947 and that it would close the account. The settlement states nothing about the account being split. I was advised when the account was paid that the the account was paid and closed.Regards,[redacted]
Having reviewed the call, it is obvious that the account representative Alex did not raise her voice at all during this conversation. Alex contacted the client to obtain the details of an unreported payment and revised the account properly, including adjusting the interest to the correct...
amount. This information was explained to the consumer in this phone call. At no time during the call did our representative scream or tell the consumer to contact legal representation.
Complaint: [redacted]I am rejecting this response because:
On many occasions I notified them to quit calling me at work and gave them my home number. I also informed them that I am off Mondays and to call me on that day of the week on my cell. I also have requested an idemised statement of the charges and to verify them. They have never done this. They have verified my address for delivery many times. They are also very rude over the phone and my employer was also informed by them that I owe money and the amount. I have never said this to my employer so the only source is geniuses them selfs on that issue.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: First, Genesis Credit Management has not removed anything from my credit report. Unfortunately, the Revdex.com website will not allow me to download the supporting documentation, and I will resort to printing and sending via USPS.Sincerely,[redacted]
The consumer did not request our company to stop contacting him at his place of work until receipt of this complaint. Once this complaint was received all calls to his place of work were terminated The proof of the charges was sent when originally requested in December of to
the address the consumer provided. During the past year of attempting to collect payment from the consumer he has implemented delay tactics including providing an incorrect personal telephone number, broken promises to call back on designated days, and repeated requests to resend documentation that had already been provided. We have made several attempts to allow the consumer to pay the bill voluntarily. We have been stern but not rude in our attempts to request payment We have had a different representative attempt to contact Mr*** but we have been unsuccessful
Complaint: ***I am rejecting this response because:
I remember that last summer, there was no email address for on 6th - or if there was, I didn't know what it was - so I used an online form from the website to try to get in touch with them. It stated that my last day would be August and that I needed to know where and how to turn in the key. Again, there was no office. This online form did not give the sender a copy but whoever got those forms from the website would see that I did give the sufficient notice, over and above the pre-agreed upon dates. In addition, those notices would also still be on the server. Someone needs to check that. I did give notice.
I can also supply my phone records from AT&T that shows my many attempts to contact on 6th. They never returned my call
Revdex.com, another thing you can investigate is this relationship between Pacific Living Properties and Genesis Credit Management. I truly do not believe that the intent of this law is to harm college students financially or otherwise, which is what it is doing to me at this point
I am very responsible and did everything that I had access to in order to let them know I was leaving on August to return to school.Sincerely,*** ***
We have now received the additional proof from this consumer showing that she is not responsible for this debt. We have removed her from credit reporting, and mailed her a letter showing that this account was assigned in error. We apologize for the inconvenience, and thank you for
sending the proof to show that you were removed from the lease
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me in regards to removing disputed debt from my report I have already filed a small claims suite, but will not need to push this part of the complaint I will still have to move forward with the 2nd part of the issue that they are in violation of Fair Debt Collections rules. I am going to contact them and see if they want to settle this part.
Regards,
*** ***
To whom it may concern,This is in response to case ID ***. If someone makes a payment we can provide a receipt letter so they have a receipt for the payment made
for their records and if they pay the balance in full we can provide a letter stating the balance is paid in full. However, we at Genesis Credit Management have a company policy where we do not supply letters that break down a verbal payment plan agreement. Mr*** has made a monthly $payment February through May and has now defaulted on his payments due to not receiving this letter. If he would like proof of the debt owed we can certainly mail that to him so he knows the breakdown of the charges for the bill that he has already been paying on. We are a very credible company and can comply with most requests that our consumers have in order to make them feel more comfortable in paying their debts to us, however we just do not supply payment plan letters. Thank you,*** ***
Complaint: ***I am rejecting this response because:
You must not have listened to the correct recording of the time we spokeShe definitely told me to contact legal representative so I could better understand property laws in the state of WashingtonI just Found out today my interest was correctedBut not by the credit management agencyI found out from the original company in which I owed the debtShe was extremely rudeHarassing me that I would have a hard time renting in the futureI do not need the stress to be talked down upon just because I wanted to find out how much my interest wasShe could have approached the conversation more professional
Sincerely,*** ***
Genesis Credit Management has no record of receiving any certified letter requesting documentation Mr*** has been unable to provide us proof or tell us the name of the person who signed for it to make sure it was sent to us We have not been able to verify if the letter was sent
to us or perhaps the original creditor who also claims they have received nothing Although we have no record of receiving a certified letter from Mr*** we have been unable to obtain the documentation needed from the original creditor, Hilton Real Estate Therefore we have cancelled this collection account in our office and will remove any negative marks from Mr and Mrs *** credit report
The payment arrangements proposed by this consumer were not within the parameters of what we would accept on such an account, and not what we would consider reasonable. The consumer was offered two months to voluntarily pay off the debt, which we feel was generous for a past due balance. ...
The collector was not threatening, and was only telling the consumer of the repercussions of not making acceptable arrangements. Our agency does utilize legal procedures to obtain payment for our customers when reasonable arrangements are not accepted. It is not illegal to contact an employer in these instances. Please note that the complainant is not a customer of our agency. Our customer is the entity to which the alleged debt is owed.
This complaint was filed against Columbia Recovery Group, which operated under different ownership and has since been closed to the best of our knowledge. We are unable to provide further information regarding the procedures and methods used by that company or ownership.
This account is listed for $2,644.94. We have authorization from the original creditor to settle any collection account at 60%. That means, that 60% of $2,644.94 is $1,586.96. That $1,586.96 is the lowest amount we could take as a settlement on this account so there is no way we would have settled for only $947. The notes on the account are very clear that on 12-30-14 we offered [redacted] mother [redacted] to pay $1,608 (60% settlement) to settle the entire account for both people or only pay $947 to just release [redacted]. There is always a way to split payments and we release people all the time when there are multiple parties involved. The reason the original creditor said Genesis never made them aware of a settlement is because the account is not settled; [redacted] was released for $947 and [redacted] still owes the remainder of the balance.
We are a third-party collection agency acting on behalf of our client. We requested immediate payment, as the account was already past due. Upon receiving notice from the client that the amount due had been adjusted we revised the balance owing immediately. This revised statement...
was forwarded to the consumer in a timely matter. The collector stayed calm and reasonable throughout the phone call despite continuous shouting by the consumer. As the consumer has subsequently provided full payment of the revised balance, we feel that this matter has been resolved satisfactorily.
According to the original creditor, 100 on 6th and Pacific Living Properties, they have no record of receiving any notice to vacate. They track and save all emails from residents and do now show they received anything from Mr. [redacted]. With no proof of proper notice to vacate as per the lease agreement, the balance is still due.
This is in regards to complaint ID [redacted]. There are two sides to every story and according to our notes and records the foul and hostile language came from [redacted]. The collector working the file tried on numerous occasions to get Ms. [redacted] to not speak to him in such a rude fashion...
for he was just doing his job in trying to help her resolve the debt placed in our office. Either way, if she truly wants to resolve the debt and set up a payment plan there are other representatives in our office that can help her.
We agree with this consumer. We have done everything we can do from out end to has this expunged. The consumer may wish to dispute this with the credit reporting agency.
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
That is incorrect. I did not receive the calls to my cellphone. Like I previously stated when the gentleman called me in June at my job he told me if I didn't make a payment at that moment my agreement wouldn't be valid. I appreciate them acknowledged that I did call them back anyway the following week. However I was never made aware if their operation hours. And I also did not receive a return phone call. The fact that I still attempted to make my payment makes my direct deposit issue irrelevant. The only calls I received from them since June have been at my job. I've had no missed calls or even voicemails from this company on my cell phone. As a US ARMY veteran I'm extremely offended and disappointed by the lack of integrity by this company.
There was a check dated 7/1/15 with payment in full for rent July and August – but this amount does not include utility charges for June, July and August. Writing final payment (rent) does not clearly represent your notice to vacate at the end of the lease term, 8/31/2015 an agreement that...
automatically reverts to a month to month tenancy in the absence of a written notice to end lease. No response was provided to the original creditors letter dated 7/9/15 regarding the lease ending 8/31/15 and decision to renew lease, revert to month to month lease, or terminate lease with 20 day written notice to vacate prior to the end of the monthly term. The original creditor has credited the account for all rent/utilities charged after 9/30/15. The security deposit has been applied to balance due on account and they have allowed Mr. [redacted] to keep the Move in Special Concession credit on the account at move in. The balance has been revised and verified with the original creditor that it is still owing.
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have a copy of the settlement offer with my name on it stating that the full settlement amount for myself and the other partt was for 947 and that it would close the account. The settlement states nothing about the account being split. I was advised when the account was paid that the the account was paid and closed.Regards,[redacted]
Having reviewed the call, it is obvious that the account representative Alex did not raise her voice at all during this conversation. Alex contacted the client to obtain the details of an unreported payment and revised the account properly, including adjusting the interest to the correct...
amount. This information was explained to the consumer in this phone call. At no time during the call did our representative scream or tell the consumer to contact legal representation.
Complaint: [redacted]I am rejecting this response because:
On many occasions I notified them to quit calling me at work and gave them my home number. I also informed them that I am off Mondays and to call me on that day of the week on my cell. I also have requested an idemised statement of the charges and to verify them. They have never done this. They have verified my address for delivery many times. They are also very rude over the phone and my employer was also informed by them that I owe money and the amount. I have never said this to my employer so the only source is geniuses them selfs on that issue.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: First, Genesis Credit Management has not removed anything from my credit report. Unfortunately, the Revdex.com website will not allow me to download the supporting documentation, and I will resort to printing and sending via USPS.Sincerely,[redacted]