Genesis Credit Management has never received any dispute letter from Ms. [redacted] requesting documentation to be mailed and have never communicated by phone requesting documentation to be mailed either. We did receive a request in February and proof has been sent in the mail as requested....
The balance due is a very small amount and we are more than happy to discuss the account with Ms. [redacted] if she would like to call our office to discuss in person instead of through complaints. We cannot remove the account from her credit report without proof from her that the account has already been paid or until it is paid in full to us. As far as Genesis is concerned we have complied with her request in sending documentation to prove the debt owed.
Proof has been mailed out as per request to [redacted] [redacted] [redacted]. We have a new representative that is handling the account and we have set a reminder to call next Monday 6-13-16 as per Mr. [redacted] request. At any point in time Mr. [redacted] can also call our office and speak with Stephanie M[redacted] at 425-320-4010, she is the new representative that would be happy to help.
Complaint: [redacted]I am rejecting this response because: it is showing up as almost 8000 on my credit karma credit report. Also if they were truly sympathetic to my fleeing the unit due to domestic violence they wouldn't be charging thousands for breaking the lease when they knew the police arrested and convicted the person involved. I am now homeless and can't find housing due to this being on my record. I beg for some fairness. I live on disability income there is no way I can afford thousands in charges for breaking my lease when I had no choice but to leave the unit for my own safety and fear for my life.
Sincerely,[redacted]
This account was assigned with a balance of over $3,000 in 2013 and has now grown to over $4,000 with appropriate interest. It is not in the range of $8,000. No double listing is apparent from our end. While we are sympathetic to any domestic violence situations, the consumer...
should follow through with the appropriate protection steps as requested through Washington law, including notifying the landlord in writing within 90 days of the incident. No written request to stop contact had been received at time of last contact. This account has been reported as disputed to the credit reporting industries
The requested information was sent as requested. The account manager was attempting to collect on a four-year-old unpaid debt for our customer. This account has now been paid in full, and this account is now closed.
Complaint: [redacted]I am rejecting this response because:
As I said, it was not an email. I was not given an email address. I sent the notice through a form on the website, asking how to go about turning in the key on August 14.
I can also provide the phone records from where I attempted to call them several times. Either this is the strategy or very poor management, I'm not sure which. Regardless, I find it hard to believe that the intent of this law is to harm college students who have little income.
In addition, no one has provided evidence that the apartment was not rented to someone else for the month of September, nor have they explained why this is just now coming up nine months later.
Sincerely,[redacted]
Revdex.com,
Thetc 947 was the total settlement amount. We were advised there was no way t split it. After that amount was paid I had called and confirmed that the account was then taken care of. The paper we received does state that the account is settled and closed. I was told that because [redacted] was in prison it would be difficult to split the settlement amount of 947. I told them if they could provide proof in writing that the account was split or that the debt was still owed I could try to see what I could do but instead they threatened to garnish my wages and hung up on me. I have spoken with both [redacted] and Mike and they agreed the account was never split and that 947 was the total settlement amount. Also I had contacted the original creditor about the debt and they advised that genesis had not made them aware of a settlement and that they only received 146 of the 947 paidI have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
This is the response to Revdex.com complaint ID [redacted]. On 12-29-14 a settlement arrangement was made for [redacted] to pay $947 to be released from the file only or a grand total of $1608 to be paid to settle the account in full and release both [redacted] and [redacted] from the account and both...
people would pay half the settlement of $1608. [redacted] only paid his portion of $947 on 1-30-15 to be released from the file. [redacted] never paid her half of the settlement, therefore she still owes. The notes are very clear that the $947 paid only by [redacted] was to release him only from the account and the remaining balance would be left for [redacted] to pay on her own. Ms. [redacted] admitted she has a copy of the paid letter we sent to [redacted] and it specifically only has [redacted] name on it because only he has been released and only he paid. Her name is not on the letter because she never paid her portion and still owes. Thank you,
Crystal S[redacted]
President / Genesis Credit Management
Complaint: [redacted]
I am rejecting this response because:
Alex was extremely rude, threatening, and did not but assume and harass. I also have recordings of these conversations. When asked to be helped by someone else she also refused saying she's the only one that I can speak to. When requesting payment Alex stated that she can take property if payment was not made in full and also stated that payments would be 20% of all combined income which is not realistic at all. I would like to deal with this matter with someone other than Alex and would like to set up reasonable payments.
Sincerely,
[redacted]
We received a dispute letter from [redacted] on 2-3-16 and mailed proof to her last known address as requested. We have also contacted our client for additional documentation to support this debt and since we have not gotten a response we went ahead and removed the account from Ms....
[redacted]DOCUMENT ATTACHED[redacted]Revdex.com [redacted] [email protected]: ID [redacted]Dear [redacted],This...
letter is in response to the complaint filed by [redacted]. We have furnished the correct information to all credit bureaus at this time. Please note that we are merely furnishers of that data, and we have no control over how long it takes the credit reporting agencies to update their system to make the reported changes.While we had already reported this deletion to all bureaus previously, we reported it a second time in November .We apologize for any inconvenience this delay has caused, and believe the credit bureaus will have this fixed soon.
This complaint was filed against Columbia Recovery Group, a company that operated under different ownership and is no longer in business. We have no response to provide concerning the operational procedures of said company or its ownership.
Complaint: [redacted]I am rejecting this response because:
Proof was never mailed out and never recived. All I know is what the old agent and my employer has told me. No mailing was ever recived from this company. I refuse to pay anything that can not be verifyed. Also by law they are required to send me the idimised statement for review. Sincerely,[redacted]
Genesis Credit Management has never received any dispute letter from Ms. [redacted] requesting documentation to be mailed and have never communicated by phone requesting documentation to be mailed either. We did receive a request in February and proof has been sent in the mail as requested....
The balance due is a very small amount and we are more than happy to discuss the account with Ms. [redacted] if she would like to call our office to discuss in person instead of through complaints. We cannot remove the account from her credit report without proof from her that the account has already been paid or until it is paid in full to us. As far as Genesis is concerned we have complied with her request in sending documentation to prove the debt owed.
Proof has been mailed out as per request to [redacted] [redacted] [redacted]. We have a new representative that is handling the account and we have set a reminder to call next Monday 6-13-16 as per Mr. [redacted] request. At any point in time Mr. [redacted] can also call our office and speak with Stephanie M[redacted] at 425-320-4010, she is the new representative that would be happy to help.
Complaint: [redacted]I am rejecting this response because: it is showing up as almost 8000 on my credit karma credit report. Also if they were truly sympathetic to my fleeing the unit due to domestic violence they wouldn't be charging thousands for breaking the lease when they knew the police arrested and convicted the person involved. I am now homeless and can't find housing due to this being on my record. I beg for some fairness. I live on disability income there is no way I can afford thousands in charges for breaking my lease when I had no choice but to leave the unit for my own safety and fear for my life.
Sincerely,[redacted]
This account was assigned with a balance of over $3,000 in 2013 and has now grown to over $4,000 with appropriate interest. It is not in the range of $8,000. No double listing is apparent from our end. While we are sympathetic to any domestic violence situations, the consumer...
should follow through with the appropriate protection steps as requested through Washington law, including notifying the landlord in writing within 90 days of the incident. No written request to stop contact had been received at time of last contact. This account has been reported as disputed to the credit reporting industries
The requested information was sent as requested. The account manager was attempting to collect on a four-year-old unpaid debt for our customer. This account has now been paid in full, and this account is now closed.
Complaint: [redacted]I am rejecting this response because:
As I said, it was not an email. I was not given an email address. I sent the notice through a form on the website, asking how to go about turning in the key on August 14.
I can also provide the phone records from where I attempted to call them several times. Either this is the strategy or very poor management, I'm not sure which. Regardless, I find it hard to believe that the intent of this law is to harm college students who have little income.
In addition, no one has provided evidence that the apartment was not rented to someone else for the month of September, nor have they explained why this is just now coming up nine months later.
Sincerely,[redacted]
Revdex.com,
Thetc 947 was the total settlement amount. We were advised there was no way t split it. After that amount was paid I had called and confirmed that the account was then taken care of. The paper we received does state that the account is settled and closed. I was told that because [redacted] was in prison it would be difficult to split the settlement amount of 947. I told them if they could provide proof in writing that the account was split or that the debt was still owed I could try to see what I could do but instead they threatened to garnish my wages and hung up on me. I have spoken with both [redacted] and Mike and they agreed the account was never split and that 947 was the total settlement amount. Also I had contacted the original creditor about the debt and they advised that genesis had not made them aware of a settlement and that they only received 146 of the 947 paidI have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
This is the response to Revdex.com complaint ID [redacted]. On 12-29-14 a settlement arrangement was made for [redacted] to pay $947 to be released from the file only or a grand total of $1608 to be paid to settle the account in full and release both [redacted] and [redacted] from the account and both...
people would pay half the settlement of $1608. [redacted] only paid his portion of $947 on 1-30-15 to be released from the file. [redacted] never paid her half of the settlement, therefore she still owes. The notes are very clear that the $947 paid only by [redacted] was to release him only from the account and the remaining balance would be left for [redacted] to pay on her own. Ms. [redacted] admitted she has a copy of the paid letter we sent to [redacted] and it specifically only has [redacted] name on it because only he has been released and only he paid. Her name is not on the letter because she never paid her portion and still owes. Thank you,
Crystal S[redacted]
President / Genesis Credit Management
Complaint: [redacted]
I am rejecting this response because:
Alex was extremely rude, threatening, and did not but assume and harass. I also have recordings of these conversations. When asked to be helped by someone else she also refused saying she's the only one that I can speak to. When requesting payment Alex stated that she can take property if payment was not made in full and also stated that payments would be 20% of all combined income which is not realistic at all. I would like to deal with this matter with someone other than Alex and would like to set up reasonable payments.
Sincerely,
[redacted]
We received a dispute letter from [redacted] on 2-3-16 and mailed proof to her last known address as requested. We have also contacted our client for additional documentation to support this debt and since we have not gotten a response we went ahead and removed the account from Ms....
[redacted]'s credit report.
Thank you for investigating this for me. I'm just looking for physical documentation of our interactions and agreements.
[redacted]DOCUMENT ATTACHED[redacted]Revdex.com [redacted] [email protected]: ID [redacted]Dear [redacted],This...
letter is in response to the complaint filed by [redacted]. We have furnished the correct information to all credit bureaus at this time. Please note that we are merely furnishers of that data, and we have no control over how long it takes the credit reporting agencies to update their system to make the reported changes.While we had already reported this deletion to all bureaus previously, we reported it a second time in November .We apologize for any inconvenience this delay has caused, and believe the credit bureaus will have this fixed soon.
This complaint was filed against Columbia Recovery Group, a company that operated under different ownership and is no longer in business. We have no response to provide concerning the operational procedures of said company or its ownership.
Complaint: [redacted]I am rejecting this response because:
Proof was never mailed out and never recived. All I know is what the old agent and my employer has told me. No mailing was ever recived from this company. I refuse to pay anything that can not be verifyed. Also by law they are required to send me the idimised statement for review. Sincerely,[redacted]