We explained to Mr [redacted] that the RIDGID LSA is only valid for products sold through approved retailersHis kit was purchased through a non-approved retailer on [redacted] .We worked with Mr [redacted] to reach an agreeable solution
Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Our service provider confirmed that this trimmer contained old gas with a very strong odorThe air filter and muffler were clogged and the spark plug was crustedThe fuel tank contained a gum-like substance as did the carburetorThese are all conditions that occur as a result of improper maintenance, and as a result, this unit will not be covered under warrantyHowever, we are sending [redacted] an air box cover, spark plug, and filter at no charge as a one time courtesy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] subject company contacted me several days ago requesting copy of receiptI emailed the next dayas soon as I have check in hand, i'll contact you and advise to drop complaint thank-you very much, ***
we have contacted the customer and come to an agreement on resolution
We've made multiple attempts to contact customer via phone & emailTo this point, we have been unable to make contact or receive a response
we will cover the cost of repair at our authorized service center
We explained to Mr [redacted] that the RIDGID LSA is only valid for products sold through approved retailersHis kit was purchased through a non-approved retailer on [redacted] .We worked with Mr [redacted] to reach an agreeable solution
The company doesnt want to admit that the line gets spit out too far
Revdex.com: I have reviewed the response made by the business in reference to [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Our service provider confirmed that this trimmer contained old gas with a very strong odorThe air filter and muffler were clogged and the spark plug was crustedThe fuel tank contained a gum-like substance as did the carburetorThese are all conditions that occur as a result of improper maintenance, and as a result, this unit will not be covered under warrantyHowever, we are sending [redacted] an air box cover, spark plug, and filter at no charge as a one time courtesy
We've made contact with the customer and reached an agreeable solution
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] subject company contacted me several days ago requesting copy of receiptI emailed the next dayas soon as I have check in hand, i'll contact you and advise to drop complaint thank-you very much, ***