Kaiser Permanente Northwest

This is in response to your letter dated May 4, regarding concerns submitted toyour office[redacted] is asking for your assistance with her concerns regarding a billing issue.We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at503-813-4480.Sincerely, Suzanne C [redacted] Member Relations CoordinatorMember Relations Department

September 10, 2015Revdex.comCOMPLAINT DEPARTMENTPO BOX 1000DUPONT, WA RE: Case# [redacted] Dear Complaint Department,This is in response to your letter dated September 3, regarding concernssubmitted to your office.Ms [redacted] is asking for your assistance with her concerns regarding charges she hasreceived.We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to Ms [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at [redacted] Sincerely,Ang a P [redacted] Member Relations CoordinatorMember Relations Department Revdex.comCOMPLAINT DEPARTMENTPO BOX 1000DUPONT, WA RE: Case# [redacted] Dear Complaint Department,This is in response to your letter dated September 14, regarding concernssubmitted to your office.We have already responded to your office regarding this concern and a copy of ourinitial letter is included with this one.Our Member asked for your assistance with her concerns regarding charges she hasreceived"We have completed our review of the issues raisedTo comply with federal privacyregulations, we have responded directly to our Member at the conclusion of our review"Please feel free to contact me if you have any questions" I can be reached at [redacted] Sincerely ~~~Suzamee C***Member Relations CoordinatorMember Relations Department

This is in response to your letter dated May 9, regarding concerns submitted to your office[redacted] is asking for your assistance with her concerns regarding her insurancebeing cancelled.We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at503-813- Sincerely, Latosha L [redacted] Member Relations CoordinatorMember Relations Department

RE: Complaint ID [redacted] Dear Ms [redacted] , This is in response to your letter dated November 10, regarding concernssubmitted to your office [redacted] is asking for your assistance with his concerns regarding charges hereceived for a visit on October 13, We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at [redacted] Sincerely, Angela P [redacted] Member Relations

Complaint: [redacted] I am rejecting this response because:There has been no contact via Kaiser at all No e-mail, letter, or phone call within the time frame that was stated I have received a phone call from [redacted] collections, but they have stated that they have not received any information on this account at all from kaiser per this conversationSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have NOT heard from Kaiser at all Please do not close complaint Nothing has happened [redacted]

This is in response to your letter dated March 18, regarding concerns submitted toyour office[redacted] is asking for your assistance with her concerns regarding hold times,website issues and appointment availability.We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at [redacted]

Dear Ms***, [redacted] This is in response to your letter dated January 27, regarding concerns submittedto your office[redacted] is asking for your assistance with her concerns regarding her dentalpremiums.We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at [redacted] .Sincerely,Suzanne C***Member Relations CoordinatorMember Relations Department

Dear Ms***, [redacted] This is in response to your letter dated February 7, regarding concerns submittedto your office[redacted] is asking for your assistance with her concerns regarding same dayprescription refills.We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at [redacted] .Sincerely,Suzanne C***Member Relations CoordinatorMember Relations Department

Re: Complaint ID# [redacted] Dear Ms***, This is in response to your letter dated December 23, regarding concerns submitted to your office [redacted] is asking for your assistance with his concerns regarding billingWe are in the process of reviewing the issues raisedTo comply with federal privacy regulations, we will respond directly to [redacted] at the conclusion of our reviewPlease feel free to contact me if you have any questionsI can be reached at 503-813-Sincerely,

Dear Ms***, [redacted] This is in response to your letter dated February 8, regarding concerns submittedto your office[redacted] is asking for your assistance with his concerns regardingchanges in his benefit package.We are in the process of reviewing the issues raised To comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of ourreview.Please feel free to contact me if you have any questionsI can be reached at [redacted] .Sincerely,Suzanne C***Member Relations CoordinatorMember Relations Department

Complaint: [redacted] I am rejecting this response because:The response is incompleteThere is no suggested resolution In the time that has passed since the first complaint I have had other issue with Kaiser's services I made a particular, very intentional appointment at the start of June so that I could manage my panic attacks for a special event taking place at the end of the month I was working with my primary care and he told me on June 23rd that he was calling me in a perscription, I asked him to please call it in to the [redacted] He said he would I arrived at the [redacted] (days later, plenty of time to get the perscription ready) and there was no perscription waiting, the woman in the pharmacy was very rude stating it's a two step process and I have to "check in" So, I get my number and wait, get called to the window with the same woman and she says she can not release the medication unless I go see an urgent care doctor that same day Urgent care is a $copay, I stood in the lobby of Kaiser and had a panic attack and couldnt manage to leave for a good minutes If I could cancel my coverage with Kaiser I would today I am locked in with my employer until the end of the year I will not (unless extreme emergency) utilize their services anymore this year Every interaction I have with them is in some way a mess My son, who takes a shot every day, has been delayed his perscription twiceThe first instance it took two weeks to get him medication, he was out for two weeks! I called in plenty of time and they lost the order, or the second try they only gave a fraction of the medication because they misunderstood the perscription etc the mistakes just go on and onI pay every month for coverage for my family and get pushed around by the system that is set up to nickle and dime me to death More than once I have been to the drand paid the copay, to be told to see a specialist and pay that copay to be told there is no issue or worse yet to wait for weeks for an appointmentI would like all premiums paid for the year refunded to me As I stated I can not cancel so I have to complete the year, however the level of service provided is unacceptable I am paying $a month for nothing but grief Sincerely, [redacted] ***

Good Morning, We mailed out a letter on January 25, responding to you initial requestI will remail the letter out todayIn the letter we stated that to comply with federal privacy regulations, we will respond directly to [redacted] Please let me know if you have any questionsThank you,Latosha L***

This is in response to your letter dated April 21, regarding concerns submitted toyour office[redacted] is asking for your assistance with his concerns regarding charges fordate of service July 14, 2015.We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at503-813-4480.Sincerely, [redacted] Member Relations Coordinator

Complaint: [redacted] I am rejecting this response because: Thank you for starting a reviewI am looking forward to a full resolution Sincerely, [redacted]

[redacted] Dear ** [redacted] , This is in response to your letter dated January 25, regarding concerns submittedto your office [redacted] is asking for your assistance with her concerns regarding a medicalrecords request We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at503-3- Sincerely,Suzan C***Member Relations Coordinator

Complaint: ***
I am rejecting this response because: I understand the want to protect my privacy but I wave my HIPPA protection in this caseAny information can be provided to Revdex.com and should be sent to my congressman Kurt S*** at any of the following. Washington, DC Office Rayburn House Office Bldg Washington, DC T (202) 225-F (202) 225-Salem District Office Center Street NE, Ste Salem, OR T (503) 588-F (503) 588-Oregon City District Office High Street Oregon City, OR T (503) 557-F (503) 557-
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Business has refused to contact me regarding this situationThey have not responded by letter and will not talk to me over the phone about this issue.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I have yet to be contacted by the business.Sincerely,*** ***

This is in response to your letter dated November 4, regarding concerns submittedto your office.*** *** is asking for your assistance with his concerns regarding how hisclaims have been processed.We are in the process of reviewing the issues raisedTo comply with federal
privacyregulations, we will respond directly to *** *** at the conclusion of ourreview.Please feel free to contact me if you have any questionsI can be reached at503-813-
Sincerely,
Suzanne C***
Relations CoordinatorMember Relations Department