Kaiser Permanente Northwest

This is in response to your letter dated April 19, 2016 regarding concerns submitted toyour office.[redacted] is asking for your assistance with herconcerns regarding a referral to an external Mental Health provider.We are in the process of reviewing the issues raised. To comply...

with federal privacyregulations, we will respond directly to [redacted] atthe conclusion of our review.Please feel free to contact me if you have any questions. I can be reached at503-813-4480.Sincerely,Suzanne C[redacted]Member Relations CoordinatorMember Relations Department

Complaint: [redacted]I am rejecting this response because:
Thank you for starting a review. I am looking forward to a full resolution.
Sincerely,[redacted]

This is in response to your letter dated January 20, 2017 regarding concerns submitted to your office.[redacted] is asking for your assistance with her concerns regarding not being able to receive a perscription. We are in the process of reviewing the issues raised. To comply with federal privacy regulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questions. I can be reached at [redacted].Sincerely,Latosha L[redacted]

Dear Ms. [redacted],[redacted]This is in response to your letter dated January 27, 2016 regarding concerns submittedto your office.[redacted] is asking for your assistance with her concerns regarding her dentalpremiums.We are in the process of reviewing the issues raised. To comply with...

federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questions. I can be reached at[redacted].Sincerely,Suzanne C[redacted]Member Relations CoordinatorMember Relations Department

This is in response to your letter dated April 4, 2017 regarding concerns submitted toyour office.Mr. [redacted], is asking for your assistance with his concerns regarding coverage.We are in the process of reviewing the issues raised. To comply with federal privacyregulations, we will respond directly...

to Mr. [redacted] at the conclusion of our review.Please feel free to contact me if you have any questions. I can be reached at503-813-4480.Sincerely,Angela P[redacted]Member Relations CoordinatorMember Relations Department

Complaint: [redacted]I am rejecting this response because:There has been no contact via Kaiser at all.  No e-mail, letter, or phone call.  within the time frame that was stated.  I have received a phone call from [redacted] collections, but they have stated that they have not received any information on this account at all from kaiser per this conversationSincerely,[redacted]

[redacted]Dear **. [redacted],
This is in response to your letter dated January 25, 2016 regarding concerns submittedto your office.
[redacted] is asking for your assistance with her concerns regarding a medicalrecords request.
We are in the process of reviewing the issues raised. To comply...

with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questions. I can be reached at503-81 3-4480.
Sincerely,Suzan C[redacted]Member Relations Coordinator

RE: Case # [redacted] Patient Name: Health Record #: [redacted] Dear Ms. [redacted], This is in response to your letter dated June 18, 2015, regarding concerns submitted to your office. [redacted] is asking for your assistance with her concerns regarding mental health appointment access. We...

are in the process of reviewing the issues raised. To comply with federal privacy regulations, we will respond directly to [redacted] at the conclusion of our review. Please feel free to contact me if you have any questions. I can be reached at [redacted]
Sincerely,

Complaint: [redacted]I am rejecting this response because:The response is incomplete. There is no suggested resolution.  In the time that has passed since the first complaint I have had other issue with Kaiser's services.  I made a particular, very intentional appointment at the start of June so that I could manage my panic attacks for a special event taking place at the end of the month.  I was working with my primary care and he told me on June 23rd that he was calling me in a perscription, I asked him to please call it in to the [redacted].  He said he would.  I arrived at the [redacted] (5 days later, plenty of time to get the perscription ready) and there was no perscription waiting, the woman in the pharmacy was very rude stating it's a two step process and I have to "check in".  So, I get my number and wait, get called to the window with the same woman and she says she can not release the medication unless I go see an urgent care doctor that same day.  Urgent care is a $40 copay, I stood in the lobby of Kaiser and had a panic attack and couldnt manage to leave for a good 15 minutes.  If I could cancel my coverage with Kaiser I would today.  I am locked in with my employer until the end of the year.  I will not (unless extreme emergency) utilize their services anymore this year.  Every interaction I have with them is in some way a mess.  My son, who takes a shot every day, has been delayed his perscription twice. The first instance it took two weeks to get him medication, he was out for two weeks!  I called in plenty of time and they lost the order, or the second try they only gave a fraction of the medication because they misunderstood the perscription etc.  the mistakes just go on and on. I pay every month for coverage for my family and get pushed around by the system that is set up to nickle and dime me to death.  More than once I have been to the dr. and paid the copay, to be told to see a specialist and pay that copay to be told there is no issue or worse yet to wait for 8 weeks for an appointment. I would like all premiums paid for the year refunded to me.  As I stated I can not cancel so I have to complete the year, however the level of service provided is unacceptable.  I am paying $175 a month for nothing but grief.  Sincerely,[redacted]

Good Morning, We mailed out a letter on January 25, 2017 responding to you initial request. I will remail the letter out today. In the letter we stated that to comply with federal privacy regulations, we will respond directly to [redacted]. Please let me know if you have any...

questions. Thank you,Latosha L[redacted]

RE: Complaint ID [redacted]
Dear Ms. [redacted],
This is in response to your letter dated November 10, 2015 regarding concernssubmitted to your office.
[redacted] is asking for your assistance with his concerns regarding charges hereceived for a visit on October 13, 2015.
We are in the...

process of reviewing the issues raised. To comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questions. I can be reached at[redacted]
Sincerely,
Angela P[redacted]
Member Relations

Dear Ms. [redacted],[redacted]This is in response to your letter dated February 8, 2017 regarding concerns submittedto your office.[redacted] is asking for your assistance with his concerns regardingchanges in his benefit package.We are in the process of reviewing the...

issues raised . To comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of ourreview.Please feel free to contact me if you have any questions. I can be reached at[redacted].Sincerely,Suzanne C[redacted]Member Relations CoordinatorMember Relations Department

Re: Complaint ID# [redacted] Dear Ms. [redacted], This is in response to your letter dated December 23, 2016 regarding concerns submitted to your office. [redacted] is asking for your assistance with his concerns regarding billing. We are in the process of reviewing the issues raised. To comply with...

federal privacy regulations, we will respond directly to [redacted] at the conclusion of our review. Please feel free to contact me if you have any questions. I can be reached at 503-813-4480. Sincerely,

Dear Ms. [redacted],[redacted]This is in response to your letter dated February 7, 2017 regarding concerns submittedto your office.[redacted] is asking for your assistance with her concerns regarding same dayprescription refills.We are in the process of reviewing the issues raised. To comply...

with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questions. I can be reached at[redacted].Sincerely,Suzanne C[redacted]Member Relations CoordinatorMember Relations Department