Kansas City Star

Customers information has been sent to the Telemarketing division to stop calling, Request for no call, no email, no direct mail have been notated on customers account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our Delivery Services Manager spoke to this subscriber on August 13th, He is working with the delivery team to solve this subscriber's delivery issue For continued problems, our customer service team can be reached at 816.234.4513.Our sincere apologies for the delivery
issues.Thank you,The Kansas City Star Customer Service Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: Am I to accept Kansas City Stars response that it takes a month to start the subscription and delivery? Their response is avoiding their inappropriate actionsI spoke to and communicated times to the Kc Star and they still would not start my paid for subscriptionWhy would they not start the delivery I paid forNot doing so is fraud! Why is this business allowed to conduct business like this? I see in need to seek Missouri's Attourney General for assistant in this matter
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me my credit card was finally credited The STAR's communication policies are really unacceptable If they would improve on this they would receive fewer complaints and have more satisfied customers
Regards,
Martha ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our Delivery Services Manager received an email from the subscriber on or about June 22nd, 2015, which said he was getting the Star regularly again The Delivery Services manager replied to the subscriber regarding delivery Should the subscriber have further issues with newspaper
delivery he can contact Ron D*** at ***@kcstar.com, or call ###-###-#### We apologize about the delivery issues the subscriber has experienced.Thank you,The Kansas City Star Customer Service Department

Dear Ms***,We have given your carrier days noticeYou should see a dramatic improvement in your deliveryPlease continue to contact the customer service department when you miss papers to ensure that your account stays up-to-dateWe appreciate your readership.*** *** - VIP
SpecialistThe Kansas City StarCustomer Service ###-###-####

Hello,We sincerely apologize for the difficulty you have had in getting your newspaper started, as well as the inconvenience this has causedA refund request for the amount of $has been sent to the Finance department for review and processing.Thank you,

Dear Mr***,As indicated on all billing notices, delivery will continue for days after the account expiresYou must contact the Customer Service Department to cancel your subscription on or before expiration to prevent any owed balanceThe bill stated if you want to pay yearly to multiply
the weeks by If anyone was unsure about a bill, they were directed to the Customer Service DepartmentIf anyone is receiving papers after they thought their account should be cancelled, they were directed to the Customer Service departmentI will notify the collections agency that you are disputing the owed balance. *** *** - VIP SpecialistThe Kansas City StarCustomer Service ###-###-####

Thank you for your letter regarding Ms***'s newspaper service I certainly do apologize for the bad customer service she received from our customer service department I have refunded the payment of $and left a message for Ms*** to call me regarding
settingher up on autorenew I have also sent a message to Circulation regarding her delivery issues We will work together to get these issues resolved Thank you, Rai H***, Kansas City Star, Finance Department

Ron Dado, the Distribution Services Manager, talked with the subscriber today, January 6th and he stated he has been receiving the paper every day. We sent a note to the distributor to be sure and watch this address in the future to maintain consistent delivery. The subscriber has our name
and phone number to call if he has any questions in the future

Since I last contacted you, our service was great until the last weeks when we did not receive papers (3/20, 3/paper delivered at end of road NOT in box, 3/23, 3/27, 3/30).In addition, upon calling today to renew, we have been informed that we have been billed for an otherlap of week (Mar - Apr 5, 1st renewal of the year covered from Jan to Apr 5, renewal was from Mar to Jun 27)In addition, the end date on our paperwork lists Jun 27, and *** (the customer service person we dealt with) told us it should be the 24th.Translate ome:Fix the delivery issues and determine the billing error and fix it.Translate

We have place a copy of the 11/paper in the mail for youPlease allow 3-business days to receive it

Our Delivery Services Manager spoke to this subscriber on August 5th, At that time the paper was being received Should the subscriber have further delivery issues, or concerns, our hotline is Our apologies for the delivery issues the subscriber experienced.Thank you,The Kansas City Star Customer Service Department

Dear Mr***I am sorry to report that there is no way to preemptively file missed paper complaintsPlease know that we are doing every thing we can to prevent our customers to have to do soWe have contracted a carrier for your route directly to the Star as of June 27, You should not have
any further drastic issues for the time beingIf you would rather contact us directly, there is a small team of people locally that can assist youTheir phone number is 816-234-and their email is [email protected] can also always file a missed paper complaint through the customer service portal on our websiteIf you have any further inquiries I would be happy to help you if you contact me directlyMy contact information is listed below.I have requested that finance put an additional weeks of papers on your account for your convenienceThe weeks we put on your account extended you to 7/and the $you paid to us on 6/paid you through 7/We do not offer monetary credit for missed papers so you will see no change in the amount you pay, but we extend your subscription date so that you don't have to pay until laterPaying less than what you are subscribed for will only shorten your subscriptionAll of this information is indicated on the renewal bills you receive in the mailYou can also track missed paper credits through the portal on the website.Thank you for your readership.*** ***Audience Consumer Advocate@KCStarVIPGrand Blvd, Kansas City, MO
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We put a stop on your account and a request in to the Finance Department to have the $payment that you made on Tuesday, September 6, refunded to you on November Because you paid over the internet using a Debit or Credit card, the money should be refunded back to your bank account in 3-business daysI have requested that they prioritize your refundIf you have any further inquiries, please contact the Customer Service Department at ###-###-####

I am rejecting this response because: see this email that was sent back to the KC Star this morning, also left a vm with the Star contact: "You can't make this stuff up...I now have accomplished the paper being double and triple wrapped so it does not get wet (hopefully) and being left in the driveway instead of the yard, where the driveway meets the street (Waters Edge). I'm sure the delivery person is assuming (incorrectly!) that the paper will not get wet from the sprinkler if not in the yard. Problem is, where do you think the run-off from the sprinkler goes...right - into the driveway. If this was not the case I would have simply requested to throw the paper in the driveway.... IF the paper is by the garage door (the reason I brought that up) then the issue is solved...it's such a simple request. In fact, "ONE" time the paper was at the garage door...this morning, back at the edge of the driveway meeting the street...but at least not in the yard!
Regards,
*** ***

I apologize for the delivery issues you have experienced A new carrier began delivering this area four weeks ago We will work with her to resolve the missed, incomplete and late deliveries A district manager will also sight verify your delivery the next few days and then spot
check for a few weeks Please do not hesitate to let us know if you have a delivery problem in the future as that is how I know if a carrier is performing to our expectations or not.Sincerely,*** ***Audience Distribution and Delivery Manager

Thank you for this letter I just checked this account with the Credit Card Company Ms *** paid a total of for the Kansas City Star Subscription was refunded back to her credit card on 2/4/16.I have requested an addition today This credit will go back
to the same credit card within the next couple of days If we can be of further service, please do not hesitate to contact us Thank you,Rai H***, Finance Department, The Kansas City Star