Kansas City Star

Thank you for contacting us in regards to your newspaper delivery. Please accept our sincere apology for the issues you have experiencedWe are working to ensure that the problem is corrected right away.We will have someone contact you in regards to your subscription and about getting a
supervisor's call back.Thank you,

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I did receive the bill, but the amount from the previous quarter was raised by $per quarter I asked if this amount could be negotiated down, and was told no The cost of the KC Star will now be over $per year That is just too much money and I declined a further renewal of my subscription The final check for this final invoice they emailed me on 12/31/was mailed to them today and Tina at KC Star was notified Newspaper subscription was cancelled effective 1/15/
Regards,
*** ***

We sincerely apologize for the inconvenienceIt is likely that the individual who entered this phone number simply got a digit wrong on the customer's accountI have verified that your number has been removed from the master call list, and has also been forwarded to all of our vendors to ensure
you stop getting calls immediately

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:
The money was not sent to my credit card, and that amount was half of what they owed me$
Regards,
*** ***

Thank you for contacting us in regards to your newspaper delivery. We apologize for the issues you have experienced and are working to ensure that the problem is corrected right away.Your account has been credited and I am notifying the senior distribution manager to address these issues with
your carrier.Again, thank you for contacting us, and please accept our apologies for the inconvenience this has caused

Dear Ms***,This is a follow up not for *** ***.I have contacted the customer about her service issuesAfter talking to her it seems that after her billing issues she was given an account number for only a part of her delivery package so when she only paid to the TV Guide, the regular
paper stoppedI have Credited her account for weeksShe wants to downgrade from Wednesday through Sunday to just Wednesday and SundayI will monitor her delivery from there to ensure we have no further issues here.The account was credited on Friday, February 26, but due to a glitch in the system, our payment was rejectedWe resolved that issue by Monday, February 29, and will have a paper to *** by Wednesday.Thank you for helping bring this matter to our attention. Dakota C***Audience Consumer Advocate816-234-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for your recent letter Mr*** paid a total of 14.20, he was refunded on 12/21/ I just processed an additional refund for This will complete a full refund back to his credit card I apologize for the lack of information Mr***
was given.Please be sure we will alert the Sales Crew area that they should be letting customers know that an activation fee will be charged If we can be of further service, Please do not hesitiate to contact us Thank you

Ms***,I am sorry to hear the paper is no longer being delivered in the tube There has not been a change in the carrier that delivers this area so we will address this with him and see if he can accommodate and have the paper placed where you have requested.Sincerely,***
***Audience Distribution and Delivery Director

Unfortunately, Ms***'s address is in an non-serviceable delivery area Today, we have processed a credit for Ms*** for a month's worth of Sunday newspapers Ms*** will be receiving the check in the mail for the credit We have also tried to call Ms*** regarding the delivery situation and credit, and left a VM message for her.Our sincere apologies for the delivery issue.The Kansas City Star Customer Finance Department

The refund to the subscriber's credit card was processed on 10.22.15, the subscription was also cancelled Our apologies for the delivery issues and refund delay Should the subscriber wish to contact our Customer Service Representative, Tina D***, her phone number is ###-###-####, or
td***@kcstar.comThank you,The Kansas City Star Customer Service Department

Dear Ms***,Thank you for bringing this matter to my attentionI had *** ***, our Senior Home Delivery Manager at the Star, contact Ms*** and talk to her about what we are doing with our deliveryI sent a messenger out with their missed Monday and Sunday Star with the Comics and TV
GuideThis customer has not missed a paper sinceI had finance credit her account for weeks for the inconvenienceShe has *** ***s contact information if she has any further issues. *** ***Audience Consumer Advocate*** *** *** *** *** ** ***###-###-####

Please accept our apologies, I have located both payments and will be applying them to your account today Its no excuse but we have had a few issues receiving files that we need to post payments. We will request your paper to restart as soon as possible Thank you
for being one of our valued customers If we can be of further service, please do not hesitate to contact us

Mr***,I am sorry for your frustration The Star has taken the appropriate action and the carrier will be replaced in less than two weeks now I do now understand your statement that no one has called you back You and I spoke on February 6th With the exception of calls received today that I have not listened to yet, I do not show I have received a call from you since that date.Sincerely,*** ***Audience Distribution and Delivery Director

I am rejecting this response because:I just reported the matter todis not resolved until we as a neighborhood receive consistent delivery of the Star.Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Customers Balance was waived on 06/05/ Customer now shows a zero balance on her account

Dear Ms***,Attached is a receipt that we received from the customers credit card company upon completion of this translationIt reads:Transaction ID: ***Creation Time: 5/5/10:45AMType: CreditState: DepositedResult: SuccessTotal Amount: 32.57Tax: 0.00Account Holder: *** ***Account Type: *** *** Notes: Act # ***Notes: *** I encourage Mr*** to contact his bank with this information because everything was processed an completed on our end

Ms ***,I am sorry this was not corrected and delivery of our YES product started That product is available in 66*** and will be resumed effective this Sunday, 12/21.Sincerely,*** ***Audience Distribution and Delivery Director

Tina ***, our Finance Customer Service Representative, called the customer todayShe also adjusted the account to correct the end date, and sent out a new manual invoiceMr*** seemed pleased with this. We are very sorry for any billing confusion.Thank you,The Kansas City Star Customer
Service Department