Kansas City Star

I have applied extra credit to the account to bring it back to the term for which you originally signed upI am sincerely sorry for all of the confusion and the inconvenience of having to call, email and file complaintsPlease know that we value you as a subscriber of the Star
I will continue to have Finance look over this, and see if there is anything else we can offer you as a thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as delivery does in fact improve to acceptable levels
Regards,
*** ***

I am rejecting this response because:I received a check from the paper finally but it took nearly months for a resolutionWhen I spoke with them on the phone the final time I asked for some sort of compensation for the hassle and hours I have had to waste in order to get MY money backThe woman I spoke with told me that they would send me a months worth of free Sunday newspapersIn their response they say they don't deliver to my area but I have been told they only deliver to my area on Sunday'sSo, I would still like the Sunday paper for free for a minimum of a monthThat is the least they can do for being so unprofessional and holding onto my money for so longAs far as I know they do still deliver to my area on Sunday's so this shouldn't be a problemI was supposed to receive my first free paper last Sunday 2/but it never arrivedIf they in fact can't deliver got my area, even on Sunday's, I would be willing to accept a check worth the amount of a month of free Sunday papers and I will pick them up myself in a store. At this point I will not be purchasing anymore papers from the KC Star unless they make the situation rightI have shared my experience with fellow employees as well as on social media so that others know of the ongoing issues with the KC Star

On 12/Mr*** was credited for weeks. His new request is for additional months of service. Although we will not bemaking an adjustment for that request, we do feel it is fair to put an additional adjustment on his accountto fully credit him back for his last payment of $ Our Audience department has been in contact with Mr *** regarding his deliveryissues Thank you and if we can be of further service, please do not hesitate to contact us.Sincerely,The Kansas City Star

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11431154, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Ms***,This is an update on *** *** account:1) I have contacted this customer to let him know that we are changing distributors in this areaThis is great news and bad newsThey will be out as late as August and until then, I can not guarantee that his service will be perfectAs a
compromise I have refunded his last payment and will have the next weeks of delivery on meThis way if the new distribution company can not take over until August, I will still have a week to monitor his delivery with them.2) Not only is he getting papers on me for the next weeks, I also lowered his rates so if and when he decides to renew his subscription it will be for a discounted price. 3) I know he had a bad experience with the call center so I just encouraged him to go straight to me with any delivery issuesI don't work on the weekends so I ask that he still report missed papers through our automated phone line but I can address any delivery or billing issues Monday - Friday.4) I have reached out to the distribution center, the Senior Home Delivery Manager and the Senior District Manager and added this customer to a verification list, however, as mentioned above, until the current distribution company is removed from our delivery system, I can't guarantee perfect deliveryI will be here for this residence until they feel their customer has become acceptable. Thank you,Dakota C***Audience Consumer Advocate@KCStarVIPGrand Blvd, Kansas City, MO 64108http://kansascity.com/###-###-####

Dear Ms***The Circulation Department is working on Mr***s Delivery issues There was also a part of his complaint that referenced a refund.This note is to confirm that I have issued a refund of back to his credit card. I dont know why he was told days, that's simplynot a true statement. I am also putting two weeks credit on his account so that circulation has a chance to get past the delivery issues I apologize forthe mis-information he was given He should see a refund to his account within the next couple of days. If we can be of further serviceplease do not hesitate to contact us. Thanks you,The Kansas City Star

The Kansas City Star addressed the issues I was having and I am really happy with the outcome of it all

This has been resolved*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The unfortunate thing is that it took so many attempts to getting the situation corrected and it probably would have never been if I had not filed the complaint. Unfortunate way to do business. I do appreciate it being handled now though
Regards,
*** ***

Thank you for your letter We certainly apologize for all the issues this customers has experienced Our Delivery team is working hard to correct these problems as fast as they can We have requested a refund in the amount of $as requested by our
customer.If we can be of further service, please do not hesitate to contact us Thank you, The Kansasa City Star, Rai H***, Finance Department

Subscriber reports consistent delivery. They have my name and phone number if they have any more questions or delivery issues

This is to let you know a compromise has been agreed to in my recent complaint against The Kansas City Star. Please close the file on this problem. They will restart delivery next week. Thank you very much for stepping up and taking care of this in a timely manner. *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Ms***,Attached is an inventory of complaints and credits applied to Mr***s account for missed papersIn an effort to alleviate the frustration that has built up with him over delivery issues I have also applied a two week adjustment to his accountHis delivery issues are nowhere
near perfect and I intend to be here working with the carrier and the customer until they feel confidant that they have been resolvedI have provided my contact information with the customer via email and voicemail and look forward to hearing from them soon.Thank you,Dakota C***Audience Consumer Advocate@KCStarVIPGrand Blvd, Kansas City, MO 64108http://kansascity.com/###-###-####

Logistic manager called 08/15/and spoke with Mr***, Mr*** stated that all has been good the past few weeks

We have reached out to *** *** by email, but would like to speak to her personally about her complaint Phyllis G***, our Finance Customer Service Reps, can be reached at pg***@kcstar.com or ###-###-####, or Tina D*** can be reached at td***@kcstar.com or
###-###-####.Our apologies for any errors in billing or miss-understanding We hope to hear from *** *** soon.Thank you,The Kansas City Star Customer Service Department

I have requested that finance refund you $This will be refunded 7-business days in the form of a check from McClatchy CorporateThe payment you made by mail restarted your Wed-Sunday subscription at $5/weekIf there was an inquiry on rates, it was not noted on the account, if you contacted
the customer service department requesting day delivery, it was not noted on the accountThe lowest rate we have in our system for day delivery for weeks is $and that is a promotional price for new subscribers. Dakota Crouch - VIP SpecialistThe Kansas City StarCustomer Service ###-###-####

This is my second complaint against the KC Star newspaperI did not receive my paper today, WedOct28, I am trying to contact the Star by phone; I have been on hold for minutes so farThis has been a continuing problem for monthsWe are the only office in this building to still have
a subscription to the KC Star, most likely because of the same problems we are havingOur carrier is under the delusion that our company is in a different suiteI have notified the Star of before of this mistakeAlso,this building has doors and I am never sure which door the paper will be throw at so I have to check all three doors before I can be sure the paper did not comeI have notified the star of this situation alsoI have to contact them multiple times each month, (usually weekly,) and it is getting infuriatingI would consider this resolved when I can receive days of continuous delivery, including weekends

On April 28th, 2015, our Finance Customer Service Representative, *** ***, issued a week credit on the subscriber's account for missed deliveries Also, our Delivery Services Manager, spoke to the subscriber the same day to be sure the delivery of the newspaper had been made, which the subscriber confirmed He also asked his field staff to monitor deliveries going forward.Should the subscriber wish to contact us further, he can call *** *** at ###-###-####, or ***We sincerely apologize for the delivery issues the subscriber has experienced.The Kansas City Star Customer Service Department