Kansas City Star

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Complaint: [redacted]
I am rejecting this response because:This problem has not been resolved.    I finally cancelled my subscription and signed up for NY Times on Sun., not realizing that the same carrier delivers that and I have yet to receive the NY times.  I also have not received my refund from the KC Star.  I cannot get any answers
Regards,
[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],I am sorry to hear about your delivery issues. Our expectation is to have the carriers deliver the paper by 6AM on weekdays and 8 on weekends. The complaints you filed through the automated phone line requested redelivery and not credit. In order to receive credit for papers that were not...

redelivered, you must notify us. I have requested that finance credit your account for 8 weeks. I have also notified the distributor in charge of your delivery that the carrier on your route is not meeting our expectations. I encourage you to contact me directly if you have any further questions or concerns.  [redacted]Audience Consumer Advocate[redacted]1729 Grand Blvd, Kansas City, MO 64108[redacted]###-###-####

I spoke with Ms. [redacted] yesterday evening and  will make sure her delivery is sight verified and corrected.Sincerely,[redacted]Audience Distribution and Delivery Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I am rejecting this response because:
The delivery problem has not been corrected by the KC Star.  We were able to get the contact information for the carrier and called them to resolve the delivery issue,  This morning (11/3/2014) we did not get a paper again so we contacted the carrier.  They did not have us on the list to receive a paper this morning even though I paid for 6 months delivery up front.  We also contacted the Star circulation department who said that there is not a permanent carrier for our area.  The gross incompetence and lack of customer service by the KC Star circulation department is unbelievable.  I'm on the verge of cancelling my subscription and writing a letter to the publisher of the Star explaining the reason for cancellation.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted],I am sorry to hear that [redacted] feels that way about our premium paper policy. The payment on the account shows that his payment through e-star paid him from October 15 through March 15. Finance extended his account through March 29, as requested and we have opted him out of...

any future premium paper charges. Please know that making sure our print subscribers feel valued is high on our priority list. Thank you for aiding us in resolving this matter.[redacted]Audience Consumer Advocate[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:  Ms. [redacted] called and confirmed the paper had been delivered this morning.  I would like to keep this record open until we confirm there will be a paper tomorrow, the next day, etc., then will be more than happy to close the matter.  Thank you for your help in this matter

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],  I apologize that you have been receiving unwanted solicitation calls from the KC Star.  It may take upto 30 days for all of the telemarketing sources to remove you from the calling file.  I have reached out to the telemarketing and ask for them to expedite this...

process.  Thank you for being a KC Star subscriber.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks to Rai in finance department for rectifying the problem - I appreciate her help
Regards,
[redacted]

Dear Ms. [redacted],Thank you for bringing this matter to my attention. As of today, the Kansas City Star is now taking over this distribution center. While, I know it's going to be bumpy until we get these routes filled permanently, our customers will start to see improvement. I know there were be...

quite a few routes running late because these new carriers are still learning. So, we please ask for a bit more patience. We are on the correct path now.I have requested that finance put an additional 4 months of papers on the [redacted]s account for their inconvenience and hope that they contact me directly with any delivery issues moving forward. There are no complaints on the account since July 10, 2016.[redacted]Audience Consumer Advocate@KCStarVIP1729 Grand Blvd, Kansas City, MO 64108http://kansascity.com/###-###-####

We are sorry for the inconvenience of Mr. and Mrs. [redacted] delivery issues. After following up with the customer today, I was informed that their paper was delivered. Their account was also credited for 6 papers on November 3, and 11 papers on November 11. This extended their paper subscription...

expiration date from December 12 to December 30. The customer was informed that as per our missed paper policy, there will be no difference in the amount they are paying to renew but we extended their subscription out for the dates they were missed. I have encouraged them to keep us informed of their delivery as to better prevent this from happening again.

Very nice subscriber reports good service.  Except missed the paper and special edition on November 8th.  I promised to get that in the mail to him today.He has local number to call if he has any more problems.

Dear Mr. or Ms. [redacted],I am sorry for the inconvenience. I called the carrier on August 11, and was assured by the carrier that she would deliver the Sunday paper from now on. The customer thought the account had stopped and she has been informed that is not the case. Thank you for your...

readership.[redacted]Audience Consumer Advocate[redacted]1729 Grand Blvd, Kansas City, MO 64108[redacted]###-###-####

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response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 10939900
I am rejecting this response because:  NO PAPER WAS DELIVERED ON SUNDAY, NOVEMBER 22.   THIS COMPLAINT IS STILL OPEN.
Regards,
[redacted]

Our Delivery Services Manager, Ron D[redacted], spoke to the subscriber today, by e-mail, and was told The Star has been delivered well since his last call, with no further problems.Our sincere apologies for the delivery issues the subscriber experienced.  Should the subscriber have further...

issues, or concerns, Ron D[redacted] can be reached at rd[redacted]@kcstar.comThank you,The Kansas City Star Customer Service Department

Thank you for bringing this issue to our attention.  According to our records, we do not have a customer under [redacted] at PO Box number supplied. However we do have a [redacted] in Spring Hill, KS. The account was stopped on 4/15/17. The amount due was written off on 4/15/17. We see on...

the account a letter was sent out on 4/17/17. The letter was probably generated before the write off was posted on the account. Ms. [redacted] does not have a balance due on the account.