Kansas City Star

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to make note that we were offered a fix on the service problems before so as not to cancel our subscription
Old saying: Fool me once, shame on me, Fool me twice, shame on you
I'd rather have the refund and continue to get my paper at the grocery storeHow unfortunate
Regards,
*** ***

Very nice lady has not received a paper for weeks I left a message for the carrier and sent an email to throw this paper every day The subscriber also has my name and number and will keep in touch with me

We are terribly sorry for the newspaper delivery issues the subscriber has experienced A refund was processed on 8/25/ Should the subscriber wish to reach our accounting department, he can reach Phyllis G*** at pg***@kcstar.com, or ###-###-####.Thank you,Kansas City Star
Customer Service Department

Notified distributor of subscriber being missed about once a week.  To please make sure this address is delivered every day.Gave subscriber my name and number should she need any further assistance.

Dear Ms. [redacted],After looking into this complaint, I called the customer. I notified him that we have a new distribution company starting on Sunday and that he should see immediate improvement. They successfully deliver other McClatchy owned publications in Fort Worth, TX and are eager to get...

started here. Mr. [redacted] mentioned that he used to contact [redacted] about delivery issues. I informed him that Mr. [redacted] had retired about two months ago and provided our new Senior Home Delivery Managers contact information. I have extended his subscription for 28 papers and informed him doing a credit for the whole neighborhood is not feasible or possible. I did however, provide my contact information and let him know that I would be happy to look into their accounts individually and make sure that they have been credited appropriately.I do have to make sure that everyone knows to file complaints through our customer service department. You can email [redacted]@kcstar.com, [email protected] or call [redacted]. If you are not filing complaints for missed papers there is no way to prove that you and the whole neighborhood deserves 20 papers credited to your account. Also, when you file complaints, the carrier gets charged for their mistakes, this is a huge incentive for carriers to correct their issues. I know many people find this annoying, particularly when the issue is [redacted], however, it is how the system works. Thank you,[redacted]Audience Consumer Advocate@KCStar[redacted]1729 Grand Blvd, Kansas City, MO 64108http://kansascity.com/[redacted]

Dear Revdex.com,  Account #51117958Thank you for bringing this issue to our attention. We have received the complaint on 12/20/17. The customer subscription was stopped on 12/12/17. We did put the customer on the “DO NOT CALL” list. I’m going to contact the manager of the call center to...

make sure the phone calls do stop.  Sincerely,[redacted]VIP Agent[redacted][email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12793408, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted],I am sorry you have had to go through that phone call. I have added your phone number to the "No Call" list. This will prevent any solicitation calls from us. If you give us the time and date of this phone call we will pull the recorded call and address the issue with the retention...

company that telemarkets for us.

Dear Revdex.com,  Account #400154227 Thank you for bringing this issue to our attention. We have received the complaint on 9/26/17 According to our records the move was completed on 8/21/17. We will have to contact the carrier’s supervisor and distributor supervisor on why thepaper is not...

being delivered at the new address. We will contact the customer and/or Revdex.com when we receive a response.   Sincerely,  [redacted]VIP Agent[redacted][email protected]

Dear Revdex.com,  Account #400437047Thank you for bringing this issue to our attention. We have received the complaint on 12/12/17 The customer stopped the paper on 11/12/17 that included the TV Guide. He restarted the paper on 12/6/17 with the special promo. This price does not include the...

TV Guide. You must purchase the Guide along with the promotion. This was not done with the telemarketer who sold him the subscription.  Customer can restart the TV. The price is 1.95 per week. Sincerely,[redacted]VIP Agent [redacted][email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: 12511154
I am rejecting this response because: I was informed via phone call after the messsge was received that the account was cleared and the amount was written off. However, given the collection notices I have received in such a short period, I will not accept until given a written notice of resolution in case of collection agency harassment or other further action.
Regards,
[redacted]

Dear Revdex.com,  Account #400045793Thank you for bringing this issue to our attention. We have received the complaint on 1/16/2018 We have tried calling the customer. The manage did leave his name and phone number on the customer’s voicemail.  We have also credited the customer’s...

account for each missed paper the customer called into our office.  Sincerely,[redacted]VIP [email protected]

I sincerely apologize for the delivery issues you have experienced, and the frustration this has caused you. Any time you experience these issues, we have a system in place to credit your account. I am sorry to hear that you are wanting to cancel at your upcoming expire date, but understand the...

frustration. We will be glad to issue a refund for any part of your subscription that you did not receive. Please know that our distribution manager and home delivery director work very hard to correct problems with our routes and address issues with the carriers.

Dear Revdex.com Looks like the address was not taken off completely. I have corrected the issue. I'm so sorry to the inconvenience this may have caused you. I'm sure you will not receive the ads again.  [redacted]VIP Agent.

Dear Ms. [redacted],After talking to the customer I agreed to waive the owed balance on the account. I explained that subscriptions are automatically renewed after expiration for the convenience of the customer but can always be cancelled by calling me, the audience department or the customer service...

department. I restarted their subscription with a payment made over the phone and checked in with  Ms. [redacted] this morning to confirm that her delivery started and the service met expectation. I have placed a stop at expiration on the customers account and let her know that if she had any further issues she could still contact me directly. Thank you for giving me the opportunity to resolve this matter. [redacted]Audience Consumer Advocate[redacted]###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11433502, and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:
They have never tried to call us we have always contacted them about complaints, and they took the Payment for subscription service and went to cancel and they are saying they have not received  a payment so they can't refund payment back but payment was taken out of my account and I'm having credit card company to get money back but they are saying that Kansas City star is not responding to response and could take 45 days for me to get my money back 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12549737, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted],Initially, this was a simple system error. The stop was never put into the system so the carrier was never notified to stop delivery of the paper. I thought that putting a stop in the system would solve the problem (because it usually does) and that is why I responded to this complaint. Unfortunately, at the same time that I put a stop on the account, there was a transition of carriers on this route. The carrier that had been throwing this route for decades retired and new carriers were trying to interpret his books as best they could. I have talked to them twice about not throwing papers to this house. After the second time the carrier checked in with me, I have not heard from the customer. He has been emailing me every time he receives an unwanted paper. I would encourage the customer to wait a week before accepting or declining this response to ensure that the carriers have gotten the message, and officially stopped delivery at this residence. Thank you,[redacted]Audience Consumer Advocate@KCStarVIP1729 Grand Blvd, Kansas City, MO 64108