Kansas City Star

We are terribly sorry for the delivery service the subscriber has experienced.  Our delivery team is working to resolve the delivery issues.  We reached out to the subscriber on November 13th, 2015 and let her know we credited her account for 8 weeks of service for the delivery...

issues.Should the subscriber wish to contact us further, our Delivery Services Manager, can be reached at [redacted]kcstar.com, or our Finance Customer Service Representative can be reached at [redacted]@kcstar.com.Again our sincere apologies.Thank you,The Kansas City Star Customer Service Department

I am rejecting this response because:
We were told by [redacted] at the KC Star that we would have a paper by Sunday.  It is Tuesday and we still have NOT received our paper!!!
Regards,
[redacted]

I have spoken with Mrs. [redacted] she agrees that the renewal date of 11/27/17 is now correct on her account.  I also assured her that the balance of $75.67 is a positive balance which pays for her papers until her expiration date.

Subscriber reports much better service.  They missed one paper since we last spoke.  I will follow up with the carrier.  They really appreciate the improved service.

Revdex.comWe have informed the carrier's supervisor and the distribution supervisor about the customer not receiving your paper. This should be corrected with the next delivery.

Dear Ms. [redacted],I am writing to inform you that the District Manager of your delivery area took over your route as of June 2. This should have resolved all delivery issues immediately. I see that you have no missed paper complaints on your account after June 1. We are actively looking for a carrier...

that can adequately deliver papers in this area, until then, to ensure satisfactory service, we will be delivering ourselves. For your inconvenience I have credited your account for an additional two weeks. Please do not hesitate to contact me if you have any further questions or concerns. Thank you for your readership.[redacted]Audience Consumer Advocate@KCStarVIP[redacted]/###-###-####

We sincerely apologize for the delivery issues the subscriber has experienced.  Our Delivery Services Manager, Ron D[redacted], has left a message for the subscriber to call him.  Ron can be reached at ###-###-####, or rd[redacted]@kcstar.com.  Should the subscriber wish to contact our Customer...

Service Specialist in our Finance Department, she can call Phyllis G[redacted] at ###-###-####, or pg[redacted]@kcstar.com.Thank you,The Kansas City Star Customer Service Department

Checked back with our subscriber today.  She reports receiving the paper every day.Very satisfied with the service.I left my name and number should she have any questions in the future!

We have been following up closely with the subscriber.  As of February 1st they have been receiving the paper.They have my name and number if they need to reach us in the future.

We have tried to reach the subscriber by phone over the last couple of days, and have been unable to reach her.  We are refunding the $23.96 the subscriber has requested as of today.   We are terribly sorry for any misposting to the subscriber's account.  Our finance customer...

service specialist, [redacted], can be reached at [redacted] for any additional billing concerns or questions.Thank you,The Kansas City Star Finance Department

Another very nice subscriber.  Has been subscribing for 45 years.    Her major complaint is receiving the paper so late in the morning.  I have sent an email to the carrier and also left my contact info with the subscriber.  She will keep in touch with me!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for your help for getting this done. I got yesterdays paper at about 1:30pm & I got this mornings paper, again THANK YOU                [redacted]

I have been in contact with Mr. [redacted].  I have provided him with the refund information regarding Transaction numbers showing that the refund was processed back to his credit card in July 2015.  I am also waiting on a response from the third party refund processor that handled the...

Mastercard/Visa refund to get further verification.  I've told Mr. [redacted] I would get to the bottom of this for him one way or another.   thank youRai H[redacted],  Finance Department.

I am sorry I didn't respond to the complaint I filed.  The Kansas City Star did get in touch with me and so far I have been receiving my papers thanks to you after you talked to them.  I really appreciate all that you did to resolve this problem.

Dear Revdex.com, The customer received his credit back on his card as of 7/5/17. Below is the credit applied to his card.

This is information is regarding account [redacted]We have reviewed the account and there is no balance due. The collection agency has been notified to no longer contact you.Please also note that we do not report to a credit agency so none of this reflect on your credit rating.

Spoke with subscriber and they are receiving the paper consistently.  They would like a new bill which I will have billing send out.  We will also give then a month's credit for all the paper's they have missed.Subscriber has my name and phone number if they need help in the future.

Dear Ms. [redacted]This customers refund was adjusted just in time. It was processed on June 24, 2016 and should have been applied to the credit card he had on file. The delivery issues in this customers neighborhood should be worked out soon if he wants to give us another chance.[redacted]Audience...

Consumer Advocate@KCStarVIP1729 Grand Blvd, Kansas City, MO 64108 [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if the newspapers are delivered as paid for. 
I want to thank Revdex.com for the help provided to resolve this issue.However, I shouldn't have to call/email for the newspaper when it doesn't come as I did on Sunday, November 12, 2015. Again, this affected the ENTIRE NEIGHBORHOOD, not just me. I understand problems happen but when the problems occur more and more it is more of a way of business than a problem. I will cancel if the newspaper doesn't appear.I do not want the digital newspaper version, it doesn't have the coupons. I also enjoy reading the paper version while drinking a cup of tea in the morning.
Regards,
[redacted]